---
description: Learn more about Glassbox pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Glassbox Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools Software](/directory/31537/customer-journey-mapping-tools/software) > [Glassbox](/software/157868/glassbox)

# Glassbox

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> Cloud-based digital experience analytics tool that captures user sessions, maps customer journeys, tracks conversions, and monitors.
> 
> Verdict: Rated **4.9/5** by 54 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Glassbox?

Large enterprises in regulated industries including financial services, insurance, healthcare, retail, telecommunications, and travel and hospitality.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 54 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Glassbox

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Glassbox Digital for pricing details.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Israel, United Kingdom, United States

## Features

- Activity Tracking
- Alerts/Notifications
- Availability Testing
- Behavioral Analytics
- Collaboration Tools
- Conversion Tracking
- Customer Experience Management
- Customer Segmentation
- Dashboard Software
- Data Visualization Software
- Drag & Drop
- Engagement Tracking
- Event Logs
- Feedback Management
- Funnel Analysis
- Heatmaps
- Hover Maps
- Issue Management
- Multi-Channel Data Collection
- Performance Metrics
- Real-Time Monitoring
- Reporting & Statistics
- Scroll Maps
- Surveys & Feedback
- Uptime Reporting
- User Interaction Tracking
- Website Analytics

## Integrations (4 total)

- Adobe Target
- Jira
- QUOSA
- Qualtrics Customer Experience

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Journey Mapping Tools Software](https://www.capterra.ca/directory/31537/customer-journey-mapping-tools/software)

## Related Categories

- [Customer Journey Mapping Tools Software](https://www.capterra.ca/directory/31537/customer-journey-mapping-tools/software)
- [Mobile Analytics Software](https://www.capterra.ca/directory/30936/mobile-analytics/software)
- [Heatmap Software](https://www.capterra.ca/directory/30977/heatmap/software)
- [Website Monitoring Software](https://www.capterra.ca/directory/10021/website-monitoring/software)
- [Product Analytics Tools](https://www.capterra.ca/directory/32915/product-analytics/software)

## Alternatives

1. [Microsoft Clarity](https://www.capterra.ca/software/1018691/microsoft-clarity) — 4.8/5 (57 reviews)
2. [Hotjar](https://www.capterra.ca/software/163516/hotjar) — 4.6/5 (545 reviews)
3. [Contentsquare](https://www.capterra.ca/software/161591/contentsquare) — 4.8/5 (124 reviews)
4. [Smartlook](https://www.capterra.ca/software/164713/smartlook) — 4.7/5 (136 reviews)
5. [Lucky Orange](https://www.capterra.ca/software/150695/lucky-orange) — 4.7/5 (268 reviews)

## Reviews

### "Good for driving CX" — 4.0/5

> **charbel** | *November 29, 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website
> 
> **Cons**: The reports are too basic, and we need to configure them so that they provide us with the details we require

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### "detailed and organized" — 5.0/5

> **Shiran** | *January 28, 2024* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: I really love the fact that things are very detailed and organized so I can search and find what I need quickly. the display is very nice and modern. I also love the ability to search with different criteria to be more specific.
> 
> **Cons**: Love using your platform\! Just a heads up, making the interface more user-friendly, keeping data super private, and adding cool analytics would make it even better. Also, if it could handle more stuff at once, show real-time stats, and customer support was quicker, that'd be awesome\!

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### "insights we can trust" — 4.0/5

> **thomas** | *July 27, 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to manipulate data into a format that allows me to break down site by site what customers are encountering. This also spans across to the ability to create a thesis before testing.
> 
> **Cons**: The ability to make he dashboard more 'user friendly' to reach the data I am looking for. This can span into a further breakdown of data at hand and of how I can export this data in the manner i am looking for it in.
> 
> We have been using Glassbox for some time now and are they satisfied with the support we have been receiving from the team.

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### "smooth and intuitive" — 5.0/5

> **Justin** | *January 28, 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I have to say that I like the fact the user experience is smooth and intuitive. it really makes things easy for understanding how our customers are navigating through our site
> 
> **Cons**: Some of the filter and search functions are a little opaque. They could be more user friendly

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### "Very easy to use" — 5.0/5

> **Sashae** | *March 15, 2023* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Hands down the solution is very easy to use and has great support
> 
> **Cons**: There is a great deal of capabilities in Glassbox - I would be happy to receive more training on all that is has
> 
> Overall I would have to say that we are having a very positive experience with them

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## Links

- [View on Capterra](https://www.capterra.ca/software/157868/glassbox)

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