--- description: Learn more about Dynamics 365 pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dynamics 365 Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/30015/billing-and-invoicing/software) > [Dynamics 365](/software/157279/dynamics-365) # Dynamics 365 Canonical: https://www.capterra.ca/software/157279/dynamics-365 Page: 1 / 234\ Next: [Next page](https://www.capterra.ca/software/157279/dynamics-365?page=2) > Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. > > Verdict: Rated **4.4/5** by 5811 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dynamics 365? Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5811 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Accounting Software - Accounts Payable Software - Accounts Receivable Software - Bank Reconciliation - Billing & Invoicing - Collaboration Tools - Commission Management - Consolidation/Roll-Up - Contact Database - Contact Management Software - Customer Engagement Software - Data Connectors - Data Visualization Software - Dispatch Management - Email Marketing Software - Employee Scheduling Software - Expense Tracking - Financial Analysis - Financial Reporting Software - For Call Centers - For Insurance Industry - For Real Estate - General Ledger - Income & Balance Sheet - Integrated Business Operations - Interaction Tracking - Invoice Management - Invoice Processing - KPI Monitoring - Knowledge Management Software - Labor Forecasting - Lead Generation Software - Mobile Access - Profit/Loss Statement - Project Management Software - Purchase Order Management - Reporting & Statistics - Reporting/Analytics - Requisition Management - Sales Pipeline Management - Scheduling Software - Search/Filter - Self Service Portal - Supplier Management - Support Ticket Management - Task Management Software - Time & Expense Tracking - Transaction Management - Work Order Management - Workflow Management Software ... and 38 more features ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Billing and Invoicing Software](https://www.capterra.ca/directory/30015/billing-and-invoicing/software) ## Related Categories - [Billing and Invoicing Software](https://www.capterra.ca/directory/30015/billing-and-invoicing/software) - [Financial Reporting Software](https://www.capterra.ca/directory/30050/financial-reporting/software) - [Fund Accounting Software](https://www.capterra.ca/directory/30114/fund-accounting/software) - [Dashboard Software](https://www.capterra.ca/directory/30839/dashboard/software) - [Lead Generation Software](https://www.capterra.ca/directory/30963/lead-generation/software) ## Alternatives 1. 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It’s perfect for businesses looking for an efficient, streamlined solution without a steep learning curve. > > **Cons**: The dashboard could use an upgrade for better user experience. The current layout makes it difficult to quickly access and display key metrics. Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions. > > Overall, my experience with Dynamics 365 has been positive but it doesn’t have the WOW factor that other CRMs offer. While it gets the job done efficiently and provides solid functionality, the interface and features lack that extra level of innovation and polish seen in other platforms. It's reliable\! ----- ### "Great Product that I recommend" — 5.0/5 > **Ray** | *November 14, 2025* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: Great product but can get expensive for the implementation. But would still recommend for your company as a erp system > > **Cons**: The cost is quite a bit for implementation so please keep that in mind and budget for it so there wont be any surprises > > Great product to be honest, many different modules. But very good user interface but can be costly for implementation. ----- ### "CRM Solutions for Complete sales" — 5.0/5 > **Bill** | *February 2, 2026* | Professional Training & Coaching | Recommendation rating: 5.0/10 > > **Pros**: Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. > > **Cons**: Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. > > Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. ----- ### "365 work solutions" — 5.0/5 > **Dhruv** | *March 23, 2026* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use all MS office available at one place. Makes easy for invoicing. Project management and HR software also available. Customer support is quick and efficient. > > **Cons**: Some bugs and issues but regular updates are available. Sometimes it takes some time to load but its fine. It depends on the organization and network. > > It is great, it is valuable for a big company having different sectors and department only need to pay for one software all others are included in it. ----- ### "Expensive for small business" — 3.0/5 > **Verified Reviewer** | *February 12, 2026* | Retail | Recommendation rating: 5.0/10 > > **Pros**: What I´be been liking it is the deep integration with Microsoft 365 (Outlook, Teams, Excel), and robust AI-driven automation. > > **Cons**: what I don´t like about 365 is the price. I feel is too expensive and it´s not available for everylne that would need it and use it. > > My overall experience has been interesting with all the features that 365 has. But, I feel no every small business can buy it. ----- Page: 1 / 234\ Next: [Next page](https://www.capterra.ca/software/157279/dynamics-365?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/157279/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data