Dynamics 365 Reviews

4.4 (5,103) Write a Review!

About Dynamics 365

Integrated business management solution that automates financial, customer relationship and supply chain processes.

Learn more about Dynamics 365

Pros:

I use this software and it’s so easy to use like Microsoft Word, Excel. Another advantage of Dynamics 365 is its flexibility and integration capability.

Cons:

Difficult to use at the start or being a beginner it's very hard and limited feature in mobile app.

Dynamics 365 ratings

Average score

Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Likelihood to recommend

7.9/10

Dynamics 365 has an overall rating of 4.4 out 5 stars based on 5,103 user reviews on Capterra.

Have you used Dynamics 365 before?

Share your experiences with other software buyers.

Filter reviews (5,103)

Pradnesh
Pradnesh
Senior Network Engineer in Ireland
Verified LinkedIn User
Computer & Network Security, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Revolutionizing Business Operations: A Hands-On Review of Microsoft Dynamics 365

5.0 last month New

Pros:

All-in-one tool: Microsoft Dynamics 365 offers a variety of features to help businesses with different tasks, such as selling, customer service, finance, and more.Easy to use: Since it's on the cloud, you can access it from anywhere with internet access, making it convenient to use.Works well with other Microsoft products: Microsoft Dynamics 365 works well with other Microsoft products, so if you're already using those products, it will feel familiar to you.Can help you make decisions: With Microsoft Dynamics 365, you can get insights and recommendations from the data, which can help you make better decisions.Can be customized: Microsoft Dynamics 365 can be adjusted to suit your business needs.Works on mobile devices: You can use Microsoft Dynamics 365 on your phone or tablet, which is great for people who work outside the office.Secure and compliant: Microsoft Dynamics 365 has strong security features to protect your business data and complies with various regulations to ensure your business is meeting legal requirements.

Cons:

Learning curve: Microsoft Dynamics 365 is a complex tool, so it may take some time to learn how to use it effectively.Cost: Microsoft Dynamics 365 can be expensive, especially for small businesses, and the pricing structure can be confusing.Dependence on internet: Since Microsoft Dynamics 365 is cloud-based, you need a reliable internet connection to use it, and if your internet is slow or down, it could affect your work.Integration with other software: While Microsoft Dynamics 365 integrates well with other Microsoft products, it may not work as well with other software that your business uses.Customization can be difficult: While it's possible to customize Microsoft Dynamics 365, it can be challenging and may require expert assistance.Potential data security concerns: While Microsoft Dynamics 365 has robust security features, some businesses may have concerns about storing their data on the cloud.Updates: Microsoft frequently releases updates to Dynamics 365, which can sometimes cause compatibility issues or require additional training for employees to use new features.

Laura
Laura
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Software that helps manage business processes effectively

4.0 last month New

Comments: As compared to less adaptable and progressive platforms like Oracle's, on which it is less pleasant to operate due to a lack of room for improvement in the application, Microsoft's is a clear winner. Oracle is a fantastic business, but their products are not cheap.

Pros:

As an enterprise resource planning (ERP) system, Dynamics 365 is highly effective. It provides great value by facilitating communication between departments inside the company. It'll log all of your purchases and stock levels. When compared to specialized apps/platforms, it offers superior analysis and security.

Cons:

Sometimes, help desk employees need supervision since they lack the background knowledge to answer all of their customers' questions. They require training to improve how they deal with problems.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

An effecient but non-user friendly CRM

3.0 2 months ago New

Comments: We got it only because we had microsoft licenses and the cost was relatively less than other CRMS

Pros:

Not much to be honest. Would not have liked to make the switch if it wasn't made essential by the boss

Cons:

The interface is not user friendly at all. Plus setting up workflows is a pain because of the UI and some aspects are unnecessarily complicated

Rosalina
Executive Assistant in Philippines
Insurance Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Microsoft Dynamics 365 Review: An in-depth examination of the benefits and drawbacks of the cloud-ba

4.0 3 months ago

Comments: Generally speaking, Microsoft Elements 365 is a strong stage that offers many highlights and capacities. While it may not be the best fit for each business, it tends to be an extraordinary answer for organizations hoping to combine their business processes, further develop efficiency, and scale their tasks. Nonetheless, organizations ought to know about the possible downsides, like the intricacy of the stage, cost, and restricted outsider mixes, prior to settling on a choice.

Pros:

Dynamics 365 contains a comprehensive portfolio of applications, ranging from finance and operations to sales and customer care. This makes it an excellent choice for businesses trying to streamline their operations and boost their overall productivity.Dynamics 365 is extremely adaptable, allowing customers to customise the platform to their own company needs. This facilitates the creation of workflows, the automation of procedures, and the streamlining of operations.Integrates smoothly with other Microsoft products such as Office 365, SharePoint, and Power BI, making it simple to exchange data across platforms and gain a more comprehensive perspective of your organization.Dynamics 365 is a cloud-based solution, which means users may use the platform from any location with an internet connection.

Cons:

All intricacy: Elements 365 is a mind boggling stage, and it can require investment to figure out how to utilize its highlights and capacities. This can be a hindrance for private companies or those with restricted IT assets.Cost: Elements 365 can be costly, particularly for organizations that require countless clients or customizations. This can make it a less alluring choice for private ventures or new businesses.Restricted outsider combinations: While Elements 365 coordinates well with other Microsoft applications, it tends to be more difficult to incorporate with outsider programming. This can restrict the stage's handiness for organizations that depend vigorously on different devices.Execution: A few clients dislike slow execution or framework crashes, especially while involving the stage for complex errands. This can be disappointing and problematic for organizations that depend on the stage for their everyday activities.Support: While Microsoft offers help for Elements 365, a few clients disapprove of slow reaction times or pointless care staff. This can make it challenging to get the assist you with requiring when you run into issues with the stage.

john christian
Sales Executive Representative in Bahrain
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Worth it with 365 Wide range of features suited for your business needs.

5.0 2 months ago New

Comments: Overall, Dynamics 365 has all the features and most important thing is that we can customized the system to fit to our desired structure for our business.

Pros:

What I like most is that it enables us to customize the system to fit as per our specific business needs.

Cons:

Complexity of the system can be a bit overwhelming and time-consuming that ends up recruiting additional team to our organization just to focus more on ERP side.

Rishabh
Rishabh
Head IT in India
Verified LinkedIn User
Financial Services Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Efficient but Expensive

5.0 2 months ago

Comments: Tool is effective and efficient to deliver results and automate complete customer sales and support services but cost is atrociously higher than other competitive products.

Pros:

1. Efficient and effectiveness 2. Ease to deploy and integrate3. Reporting and dashboard4.Workflow automation and lead automation

Cons:

1. Less room for customisation2. Poor post sales support from Microsoft

Cevdet
Project Engineer in Türkiye
Verified LinkedIn User
Electrical/Electronic Manufacturing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dynamics 365

5.0 last month New

Comments: My experience with Dynamics 365 has been positive overall.

Pros:

Dynamics 365 is offers a wide range of features and functionalities. It integrates various modules, such as sales, marketing, finance, and operations, to provide a comprehensive view of your business processes. The software is easy to use, and its cloud-based deployment ensures that you can access it from anywhere, anytime.

Cons:

Dynamics 365 has some drawbacks. Firstly, the pricing is a bit high. Secondly, the software's user interface can be overwhelming and confusing, making it difficult to navigate for the times first using.

Lautaro
Lautaro
HelpDesk N1 in Argentina
Verified LinkedIn User
Computer & Network Security, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Revolutionizing Business Operations: Exploring the Pros and Cons of Dynamics 365

4.0 4 weeks ago New

Comments: Overall, Dynamics 365 is an excellent business application suite that offers a wide range of services to help organizations manage their operations efficiently. While there are some drawbacks, the benefits of Dynamics 365 outweigh the negatives. If your organization is looking for a cloud-based solution that offers scalability, flexibility, and integration with other Microsoft products, Dynamics 365 is definitely worth considering.

Pros:

Dynamics 365 is an exceptional business application suite that offers a plethora of services to help organizations manage their day-to-day operations efficiently. The suite offers a wide range of services such as Sales, Marketing, Customer Service, Field Service, Finance, Operations, and Human Resources. The cloud-based solution provides a flexible and scalable infrastructure that can be customized to meet the specific needs of each organization.One of the biggest advantages of Dynamics 365 is that it is a cloud-based solution, which means that businesses can access it from anywhere, at any time. This makes it ideal for companies with remote workers or multiple locations. Additionally, Dynamics 365 offers seamless integration with other Microsoft products, such as Office 365, Power BI, and Power Apps, which can enhance productivity and streamline business processes.Another advantage of Dynamics 365 is its intuitive user interface, which makes it easy for users to navigate and access the various features and services. The suite offers a variety of built-in reports and dashboards that provide real-time insights into business performance, which can help organizations make data-driven decisions.

Cons:

However, there are also some disadvantages to Dynamics 365. One potential drawback is the cost. While the suite offers a lot of services and features, it can be expensive for small businesses. Additionally, the customization process can be complex and time-consuming, which may require hiring outside consultants.

Vikas
Vikas
Fusion Consultant in India
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics 365 Review

5.0 2 months ago New

Comments: Dynamics 365 is a powerful cloud-based business management solution that offers a range of capabilities for managing various aspects of business operations. Dynamics 365 is a powerful and flexible business management solution that can help businesses of all sizes streamline operations, improve customer engagement and drive growth.Its comprehensive functionality, cloud based platform, integration with other Microsoft products, AI and machine learning capabilities and user friendly interface makes it a compelling choice for businesses looking to modernize their operations.

Pros:

Dynamics 365 is highly scalable allowing businesses to start small and expand as needed, without having to worry about limitations of traditional on-premises software.Dynamics 365 integrates well with other Microsoft products, such as office 365 and power BI, making it easy for businesses to manage all aspects of their operations from a single platform.Dynamics 365 includes a range of automation tools, such as workflow and process automation, that can help businesses streamline their operations and reduce manual tasks.

Cons:

Complexity - Dynamics 365 is a complex system and it can take time and resources to implement and customize.Cost Effectiveness - Dynamics 365 can be expensive especially for businesses that require a large number of licenses or extensive customizations.Migrating data from existing systems to Dynamics 365 can be complex and time consuming.

Verified Reviewer
Verified LinkedIn User
Oil & Energy, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

MS Dynamics 365

4.0 2 months ago New

Comments: So far So good. i have used this for 2 years and still satisfied with the performance. i haven't found any bug like my previous ERP experience .

Pros:

The best thing about dynamic 365 is its integration capability with MS office. you can easily export and format your data in MS excel or any other reporting tool.

Cons:

Limitations on customization. Despite the fact that Microsoft Dynamics 365 can be customized, it may not meet every business need. Customization might have some limitations.

Oussama
Oussama
technician in Morocco
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

dynamic 365 is in the field pro path o for easy tasks

4.0 3 years ago

Comments: from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper

Pros:

during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks

Cons:

one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365

Elissa
Business Controller in Malaysia
Automotive, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

User Friendly Ms Dynamic 365

4.0 5 months ago

Comments: In overall, after year of using this software I am happy with this ERP/CRM tools that make my job more fruitful. It is easy to navigate, integrate with all module, upload mass data it is easier ever or even export the data in excel is just one click button.

Pros:

So far this is the easier software I had been used in the past. The latest version is more enhance than the previous version. Further, compare with other ERP product there is no specific code list or criteria you need to remember prior you navigate certain report. It is user friendly and easy to navigate. I had been used for many year to work on analysis for business decision making. Beside, it is easy to customise the report to suit the current change in business environment.

Cons:

The cost of implementing is pricey, not suitable for small scall business. The last I check with IT personnel, the minimum requirement is 5 license. But it is good to used if you are medium to big company and it work well for long run as it is easy to used.

Selcuk
Finance Director in France
Investment Management Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

An Effective and Comprehensive Financial Solution

5.0 6 months ago

Comments: Overall, I would recommend Dynamics 365 as a great solution for managing financial transactions. The wide range of features, along with its integration with other Microsoft products, make it an effective and comprehensive solution.

Pros:

As a finance professional, I found Dynamics 365 to be an effective and comprehensive solution for managing complex financial transactions. It is user-friendly, with a wide range of customizable features that make it easy to set up and manage. The integration with other Microsoft products, such as Excel and Office, is seamless, making it an ideal solution for any organization.

Cons:

Despite the many advantages of Dynamics 365, there are some downsides. The cost of the solution can be a bit steep, especially for smaller organizations. Additionally, the complexity of the system can be a bit overwhelming and the learning curve can be quite steep.

Julia
Marketing CRM Coordinator in US
Law Practice, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

There's Potential

3.0 4 years ago

Comments: We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pros:

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Cons:

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

April
Counselor/Assistant Project Director in US
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Multifunctional Top of The Line Software.

5.0 2 years ago

Comments: Microsoft Dynamics 365 is an extraordinary programming to utilize. I prescribe Microsoft Dynamics 365 to all the forthcoming clients. It has extraordinary and splendid highlights. It is an efficient programming and its abilities are incredible. This software has given us numerous new capacities, for example, Upgrade dynamic Improve business measure results Drive advancement Improve business measure readiness Improve client relations/administration Drive income development Cost the board Improve provider or accomplice connections Make inward/operational efficiencies Lessen time to advertise

Pros:

Microsoft Dynamics 365 is an incredible apparatus for booking and making work processes viable. With Microsoft Dynamics 365, we can deal with our staff individuals in an expert way. The dependability of Microsoft Dynamics 365 is something worth being thankful for that I have been enjoying about the instrument. It has been not difficult to utilize and alter.

Cons:

Disdaining Microsoft Dynamics 365 has not been a possibility for us. I'm intrigued by Microsoft Dynamics 365. It has been a splendid programming. I like its dependability. It is so noteworthy. I'm a glad customer. Microsoft Dynamics 365 is incredible and solid. It makes field the executives of our staff individuals smooth and noteworthy. It likewise makes it basic for us to oversee client connections without any problem. It has been the best.Microsoft Dynamics 365 is a quality programming to utilize. It has quality highlights. We won't change things by any means. The ideal-ness of the merchant's reactions makes things astonishing.

Kayla
Business Owner in US
Accounting Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Microsoft Dynamics 365 Review

3.0 3 years ago

Comments: Overall, we are glad that we switched over from Salesforce. We were paying an arm and a leg with that application and now we are paying less for an easy to navigate and helpful tool in keeping organized.

Pros:

My husband and I have tried to use other CRM's throughout our businesses young life, but we settled on Microsoft Dynamics 365 and we absolutely do not regret it. It has grown and improved throughout the last two years, at a rate that has honestly surprised me. This application has helped tremendously with business organization and accounts payable. The price is extremely competitive, especially considering its rival app, Salesforce.

Cons:

Support has not given ideal situations of help. They are very rude and do not seem to understand anything that is being asked when it comes to the technical point of the application. Within the application there is a section for planning instruments, when the page needs to be refreshed it is extremely slow and sometimes makes the entire application crash.

Timothy
Director of IT in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

4.0 3 years ago

Comments: I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Pros:

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Cons:

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Manmohan
Manager in India
Graphic Design Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

The Ultimate Business Solution

5.0 3 months ago

Comments: Dynamics 365 is an exceptional cloud-based business management software that provides comprehensive solutions for all aspects of business operations. Its modular structure makes it an ideal choice for organizations of all sizes and complexities. The software offers a wide range of features including sales automation, marketing automation, financial management, project management, supply chain management, and customer service management. The software is highly customizable and allows businesses to tailor it to their unique needs. It offers real-time insights and analytics that help businesses to make informed decisions. The software's integration with other Microsoft products, such as Office 365, is seamless, which makes it easy to manage all aspects of the business from a single platform. Dynamics 365 is a reliable, efficient, and scalable solution that offers exceptional value for businesses looking to streamline their operations and increase productivity.

Pros:

1. Comprehensive functionality: Dynamics 365 offers a wide range of features that cover all aspects of business operations, making it a one-stop shop for business management needs. From sales to marketing, financial management, project management, and customer service management, Dynamics 365 has got you covered.2. Scalability: The modular structure of Dynamics 365 allows businesses to choose only the modules they need, which makes it highly scalable. It can grow with the business and adapt to changing needs without the need for a complete overhaul.3. Integration with other Microsoft products: Dynamics 365 integrates seamlessly with other Microsoft products, such as Office 365, making it easy to manage all aspects of the business from a single platform. This helps to streamline operations and increase productivity.

Cons:

1. Cost: Dynamics 365 can be expensive for some small to medium-sized businesses. The software has a subscription-based model, and the cost can quickly add up as users increase. Additionally, the software may require additional licensing fees for some of its advanced features.2. Complexity: Dynamics 365 can be overwhelming for some users who are not familiar with its structure and features. The software has a steep learning curve, and it may take some time for users to fully understand its capabilities and how to use them effectively.3. Customization: Although Dynamics 365 offers a high level of customization, some users may find it challenging to configure and maintain. The software requires some technical expertise to set up and integrate with other systems, which may not be feasible for some businesses.

Keegan
Entrepreneur in US
Internet, Self Employed
Used the Software for: 6-12 months
Reviewer Source

I love the ease of user friendliness! CRM is in a category by itself!

5.0 3 years ago

Comments: It's a CRM that is anything but difficult to utilize whenever you have gotten its hang, in the event that you are an individual who utilizes these applications there will be no issue here. It has great reconciliation with Microsoft administrations and any individual who has utilized these administrations will feel right comfortable. It's an absolute necessity requirement for any business as it goes about as a focal center point to thoroughly understand your customers, your business, advertising, money and different other client assistance alternatives. It's customization choices are likewise simple to utilize permitting you to advance your experience. Anyway there are a few negatives basically being the moderate information transfer speed because of it's cloud based sparing experience, it's versatile experience is likewise not very extraordinary as it runs gradually. Copy contacts are additionally a problem to manage in this product. Generally incredible programming to use with simply some minor issues that can be rectified.

Pros:

All that you'd require in a business field is here, to place in basic terms putting deals, advertising, money and client assistance alternatives. It is nothing obscure and somebody that utilizes CRM programming projects will feel right comfortable with this product. I like that I can follow anything I need to think pretty much the entirety of my customers and its usability is faultless on the off chance that you are somebody who has utilized these sort of projects before this is an excellent item to utilize. You needn't bother with any programming information or any sort of other outside information to alter the framework as you would prefer. It's mix as well with it's other Microsoft parties is fantastic this is something that most outsider CRM programming projects don't have henceforth making this CRM programming the best choice in the market to date.

Cons:

The mobile app isn't extremely extraordinary. There are exceptionally successive accidents and it simply doesn't give that experience which an end client expects out of such an incredible platform. Nonetheless, Microsoft had compensated for it by presenting the power applications highlight.

Verified Reviewer
Verified LinkedIn User
Airlines/Aviation, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Empowering Businesses with Dynamics 365

4.0 4 months ago

Comments: Dynamics 365 remains a highly-regarded software solution that is widely used by businesses of all sizes. Whether you are looking for a comprehensive solution for managing your operations or simply want to streamline your business processes, Dynamics 365 is definitely worth considering.

Pros:

One of the things that I appreciate most about Dynamics 365 is its versatility. With its numerous modules and capabilities, it can be tailored to meet the specific needs of a wide range of organizations, making it a valuable tool for businesses in many industries.Another great feature of Dynamics 365 is its ease of use. The user-friendly interface and intuitive controls make it simple for users to access the information and features they need, and the ability to access the software from anywhere with an internet connection provides users with the flexibility they need to get their work done.Additionally, Dynamics 365 integrates with other Microsoft products, such as Office 365 and Power Platform, which provides users with a seamless and unified experience across all of their tools. This makes it easy for teams to work together and collaborate on projects, and helps to streamline processes and reduce the amount of time spent on manual tasks.Overall, Dynamics 365 is a highly-regarded software solution for its versatility, ease of use, and ability to integrate with other Microsoft products. Whether you are looking for a comprehensive solution for managing your operations or simply want to streamline your business processes, Dynamics 365 is definitely worth considering.

Cons:

the cost of Dynamics 365 can be a barrier for smaller organizations or individuals who may not have the budget to invest in a comprehensive software solution. Additionally, the complexity of the software and the number of features and capabilities it offers can make it difficult for some users to navigate and get the most out of it, particularly if they are new to using similar tools.Another challenge is the learning curve associated with Dynamics 365, particularly for those who are new to using similar software solutions. This can make it difficult for users to effectively utilize all of the features and capabilities of the software, which can be frustrating.Lastly, the integration with other Microsoft products, while a strength of Dynamics 365, can also present challenges, particularly for those who are not already using other Microsoft tools. This can make it difficult for some organizations to fully realize the benefits of the integration and make the most of their investment in Dynamics 365.

junaid
director in UK
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Comprehensive functionality: Dynamics 365

5.0 2 months ago

Comments: While Dynamics 365 has many strengths, some users have raised concerns about the cost of the platform and the level of support provided by Microsoft. Additionally, because Dynamics 365 is a comprehensive suite of applications, it can be overwhelming for some users to navigate and use all of the available features.Overall, Dynamics 365 is a powerful and versatile platform that can help businesses improve their operations and drive growth. Its comprehensive functionality, ease of use, and integration with other Microsoft products make it a great choice for businesses of all sizes and industries.

Pros:

Comprehensive functionality: Dynamics 365 offers a wide range of modules and applications that can be customized to meet the needs of almost any business. Whether you're looking for CRM, ERP, or a combination of both, Dynamics 365 has you covered.Integration with other Microsoft products: As a Microsoft product, Dynamics 365 integrates seamlessly with other Microsoft products like Office 365 and Power BI, making it easy to share data and insights across your organization.

Cons:

User-friendly interface: Dynamics 365 has a modern, intuitive interface that's easy to navigate and use, even for non-technical users. The platform is designed to be customizable, so users can easily tailor it to their specific needs and preferences.Cloud-based deployment: Dynamics 365 is a cloud-based platform, which means that users can access it from anywhere with an internet connection. This also means that updates and maintenance are handled by Microsoft, freeing up IT resources for other tasks.Strong analytics capabilities: Dynamics 365 includes powerful analytics and reporting tools that allow users to analyze data and gain insights into their business operations. This can help drive better decision-making and improve overall business performance.

Raja Rosidi
Finance Manager in Malaysia
Farming, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

An Adaptable and Strong Answer for Business The executives

5.0 2 months ago

Comments: Dynamics 365 is a finished and versatile solution for directing various pieces of a business, including reserves, bargains, client backing, HR, and that is just a glimpse of something larger. It is incredibly versatile, flexible, and consolidates well with other Microsoft things, seeking after it a popular choice for associations, things being what they are.Clients esteem the simple to utilize interface and the ability to get to Components 365 from wherever with a web affiliation. The plan offers wide features and limits that can help associations with streamlining their errands, increase capability, and further foster proficiency.All in any case, a couple of clients have uncovered troubles with the multifaceted design of the structure and the assumption to learn and adjust expected to become skilled with its components. Additionally, the cost of the game plan, particularly for associations that require various licenses or wide customization, can be an impediment for some.Overall, Components 365 is a by and large included and significantly regarded reply for business the leaders, but its sensibility will depend upon the specific prerequisites and spending plan of each and every business.

Pros:

an easy to use interface that makes it simple for clients to explore and utilize its different highlights, without requiring broad specialized knowledge.Additionally, it coordinates with other Microsoft items, for example, Office 365 and Power BI, making it simple for organizations to work with the instruments they as of now us.Dynamics 365 is a cloud-based arrangement, and that implies that it very well may be gotten to from anyplace with a web association and doesn't expect organizations to keep up with their own servers

Cons:

Dynamics 365 is a somewhat costly arrangement, especially for organizations that require different licenses or extra customizations. it can require some investment for clients to get comfortable with its elements and capabilitie.it may not be all the best fit for all organizations, especially those with restricted spending plans or extraordinary necessities that require broad customization or mix with non-Microsoft frameworks.

Suthan
Senior Software Engineer in Sri Lanka
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

This product settles on choices simpler in light of the fact that the incorporated information is ac

5.0 4 years ago

Comments: Dynamics enables firms to join the current advanced period, and this cultivates the procedure of basic leadership, and encourage development. With Dynamics, it is anything but difficult to foresee the customers needs, and this empowers firms to get ready satisfactorily on the most proficient method to manage their clients. Elements is a simple to utilize apparatus, which is ingenious and rich. I cherish Dynamics capacities and abilities.

Pros:

Simple to utilize, not costly, and easy to explore. Reconciliation with Outlook accessible for messaging. Its layouts are exceptionally helpful for comunicate news or tips to a business group. Coordination with other Microsoft items is extraordinary as well. Simple to redo, even a non-specialized individual can make new contacts, accounts,etc will be simple with Dynamics, no programming learning required. Client support is great with the FAQ and choices that are truly required. I can mass information to One Drive and access it synchronized with my work area. On the off chance that you make passages in a spot with no web, all information will be synchronized once web association is built up. It has a ton of additional items. The portable application is valuable for checking reports or access information when visiting clients or not before a work station. This CRM configuration permits compose all customers by classifications and access them quick and simple and recollect the customer history or significant things of the last contact or visit. All capacities you need are effectively accessible with a tick or contact. There are applications accessible for Android, iOS and Windows Phone.

Cons:

It has issues when an update is discharged. Isn't easy to use for new clients or learners. Requires a long customization to begin running Sign in portable application is excessively moderate. An excess of reaction time. Unreasonable windows, tabs and screens can make it hard to first time clients. It needs a superior menu. It just backings Internet Explorer based programs. Somewhat moderate to information input if not tweaked, numerous fields not by any stretch of the imagination required. Sessions break is a bulky issue. Despite the fact that it might be vital for security I don't care for it in light of the fact that multiple occasions a conversing with a client takes quite a while and it's, significant. Poor and troublesome joining with Gmail might be an issue. No visit effectively accessible. It's moderate to spare information since it's cloud based. It relies upon web speed.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A Powerful Platform for Custom Business Application Development and Automation

5.0 4 weeks ago New

Comments: Overall, I would highly recommend Dynamics 365 to any organization looking for a powerful, flexible, and customizable CRM solution. With its easy-to-use interface, powerful automation features, and seamless integrations with other Microsoft products, Dynamics 365 is definitely a top-notch product that delivers value to its users

Pros:

As a software engineer , I have had the opportunity to work with Dynamics 365 for a few months now, and I must say that I am quite impressed with the product.firstly, I love how the product allows me to easily create and manage custom entities, forms, and views. The drag-and-drop interface of the entity designer is intuitive and saves me a lot of time that I would have spent writing code. Additionally, the form designer is flexible enough to allow me to create complex forms with ease.Another feature I love about Dynamics 365 is the Power Automate integration. With Power Automate, I can automate workflows and processes within Dynamics 365, as well as integrate with other services such as SharePoint, Teams, and Outlook. This has helped me save a lot of time that I would have spent doing manual tasks.the integration with Azure Active Directory is also seamless, making it easy for me to manage user access and permissions.

Cons:

One of the few drawbacks I have noticed with Dynamics 365 is that the initial setup can be a bit overwhelming. There are many configurations and settings to go through, and it can take some time to figure out how everything works. However, once you get past the setup, the product is relatively easy to use.

lalit
Research scholar in India
Research, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics 365 is a cloud-based enterprise resource planning (ERP) and customer relationship managemen

5.0 2 months ago

Comments: Overall, Dynamics 365 is a powerful and flexible platform that can help businesses of all sizes improve their operations, streamline their workflows, and drive growth.

Pros:

Cloud-based: Dynamics 365 is a cloud-based software, which means businesses can access it from anywhere, at any time, and on any device with an internet connection. This allows for greater flexibility and mobility, and enables businesses to work remotely, collaborate in real-time, and respond to customer needs quickly.Integration: Dynamics 365 is integrated with other Microsoft products, such as Office 365, Power BI, and Teams, which makes it easy for businesses to leverage existing Microsoft tools and resources. This can help to improve productivity and reduce the learning curve for users.

Cons:

Cost: Dynamics 365 can be expensive, particularly for businesses that require multiple modules or advanced customization. Additionally, there may be additional costs for implementation, training, and ongoing support.Learning curve: Dynamics 365 can be complex and difficult to learn for users who are not familiar with the software or ERP/CRM systems in general. This can result in a longer onboarding process and decreased productivity in the short term.