---
description: Learn more about iET ITSM pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: iET ITSM Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](/directory/30676/itsm/software) > [iET ITSM](/software/157199/iet-itsm)

# iET ITSM

Canonical: https://www.capterra.ca/software/157199/iet-itsm

> On-premise and SaaS solution that allows businesses to streamline IT operations via incident management, issue detection, and more.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses iET ITSM?

On-premise and SaaS designed to help businesses of all sizes streamline IT operations via incident management, issue detection, risk analysis, regulatory compliance, and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: iET Solutions
- **Location**: Aschheim, Germany
- **Founded**: 1995

## Commercial Context

- **Starting Price**: €60,000.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Concurrent User pricing model
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Available Countries**: Germany

## Features

- Asset Tracking Software
- Configuration Management
- Contract/License Management
- Knowledge Base Management
- Self Service Portal

## Support Options

- Chat

## Category

- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)

## Alternatives

1. [ManageEngine Endpoint Central](https://www.capterra.ca/software/170018/manageengine-desktop-central) — 4.6/5 (1549 reviews)
2. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (689 reviews)
3. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (512 reviews)
4. [Proactivanet](https://www.capterra.ca/software/1010807/proactivanet) — 4.8/5 (52 reviews)
5. [ServiceNow](https://www.capterra.ca/software/152871/servicenow) — 4.5/5 (345 reviews)

## Reviews

### "The most flexible IT Service Management platform ever" — 5.0/5

> **Verified Reviewer** | *October 26, 2017* | Recommendation rating: 10.0/10
> 
> **Pros**: It's flexibility, the capability to create whole new featuresets and modules. The platform can be used for standard ITSM functions, but can also be used to deplay GDPR, ISO and NEN supporting functionality.
> 
> Enormous flexibility, Out-of-the box feature richness. PinkVerified for 15 processes. Longtime participant in Service Management market.

-----

### "Overall description" — 4.0/5

> **Victor** | *March 24, 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is easy to use
It doesn't have a complex interface
The fields to describe an incident can be modified 
It has the option to autofill to document quick tickets for example password reset request
it's easy to track all information provided by a different department on the same ticket
> 
> **Cons**: After getting updates in the software, the platform was working slowly, and it was taking some time to get to normal.
> 
> From my side, I don't complain at all, it was easy to use, we could track the incidents, assign the incident to other colleagues, get notifications in real-time, track the resolution of the ticket per agent, create reports, I consider the platform fulfills all the main purposes of IT service management.

## Links

- [View on Capterra](https://www.capterra.ca/software/157199/iet-itsm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/157199/iet-itsm> |
| de-AT | <https://www.capterra.at/software/157199/iet-itsm> |
| de-CH | <https://www.capterra.ch/software/157199/iet-itsm> |
| en | <https://www.capterra.com/p/157199/iET-ITSM/> |
| en-AE | <https://www.capterra.ae/software/157199/iet-itsm> |
| en-AU | <https://www.capterra.com.au/software/157199/iet-itsm> |
| en-CA | <https://www.capterra.ca/software/157199/iet-itsm> |
| en-GB | <https://www.capterra.co.uk/software/157199/iet-itsm> |
| en-IE | <https://www.capterra.ie/software/157199/iet-itsm> |
| en-IL | <https://www.capterra.co.il/software/157199/iet-itsm> |
| en-IN | <https://www.capterra.in/software/157199/iet-itsm> |
| en-NZ | <https://www.capterra.co.nz/software/157199/iet-itsm> |
| en-SG | <https://www.capterra.com.sg/software/157199/iet-itsm> |
| en-ZA | <https://www.capterra.co.za/software/157199/iet-itsm> |

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