ADP Workforce Now Reviews

ADP Work Force Now Review

Comments: I had a great experience using the software it gives a wholistic view of where your paycheck goes!

Pros:

ADP Workforce now is an extremely user friendly software that enables clients to accurately keep track of their paychecks in digital form. The software keeps track of tax, deductions and retirement contributions and presents them in an easy to understand visual format. You are also able to change information related to your deductibles etc. from the online platform

Cons:

Despite the great features it can be difficult to find what you are looking for in this software. Someone new to this software will feel somewhat overwhelmed by the many drop down menus presented on the home screen. This software is also one of the more pricey options available on the market.

Great Program to use!

Comments: Overall, Workforce Now has been a great tool for our company. The Bridge is a great tool if you want to try to problem solve something without reaching out to customer service! You can find almost any topic on The Bridge.

Pros:

I love all the reporting options! I have yet to want a report that I can't find available to me within ADP Workforce Now. I also LOVE the new online chat function! Having to call in for customer service was such a waste of time, as it would take forever on hold before a representative was available but the chat function is AMAZING!!!

Cons:

I disliked having to call in to receive customer service help but now they have an online chat function that is extremely helpful!

Tragic Software & Ineffective Customer Support

Comments: The overall experience with ADP has been an absolute train wreck, from implementation to current day and I am spending approximately 40 hrs per payroll speaking to customer support and accommodating their broken software as a result of all the malfunctions with their updates. Even though I was told there were multiple requests for higher management to contact me, I have not received a single phone call from anyone at ADP to apologize for misrepresenting what their product can do and costing our company thousands of dollars at this point in unnecessary staff time accommodating their broken systems. It has been one of the most frustrating experiences I have every had to deal with and would warn anyone considering this software to run as far away from is as you can.

Pros:

There is nothing I can say here that is a pro. Everything that we were told ADP Workforce would be capable of is entirely untrue.

Cons:

We were told our staff would be able to track time and cost centre through their ADP Workforce App. Employees were able to track their time, but not the cost centre. Because of this, I was having to manually enter timesheet information and cost centres every day for each employee.ADP completed an update and with that update I was unable to access any new cost centre added. They have not been able to resolve this in the 10 weeks since it began which means I am now having to manually enter timesheet information and substitute cost centres and then update our journal entry with the actual costs centres.Another update was completed and now not only can I not see new cost centres in the time sheets, I can no longer export them to excel or print a pdf or even copy them as text off the website.Since the upgrade an number of our employees have not received payment even though they were on the payroll register and our account was debited for the amount. We have also had occurrences of employees only receiving half of their pay even though their pay statement shows otherwise and our account was debited for a different amount. I was instructed to comb through to double check all information even though all information had been entered correctly on our end.Most recently, our payroll date was moved from the Friday the 13th of October to Monday the 16th of October without consent or consultation with our company which resulted in a number of our staff receiving NSF charges.

Streamlining HR management

Pros:

THe ADP Workforce Now app proved to be a game-changer. With it's impressive array of impactful features and user-friendly interface, it definitely deserves it's reputation as a top HR management tool. One of the best features is the employee data management system. From onboarding to off boarding, the app simplifies the entire process, tracking all of the employees information, evaluations and attendance records. Additionally, the app's payroll processing feature elimiates the stress of payroll management. As far as usability, The ADP Workforce Now app shines brightly. It's intuitive and well-designed interface ensures a simplified user experienc, even for those less familar with HR software. The navigation is straightforward and all important information is easily accessible.

Cons:

What I like least about ADP workforce now is that some of the features are too simple and don't go into detail enough such as reporting and analytics tools, there could be more advanced reports to gain deeper insights. Also, it is hard to get in touch with a customer service rep if that is needed. And the price is alil steep for smaller companies.

App and online functions

Pros:

I like that i am able to have an application on my phone for ease of clocking in and out of work. I like that i can add clockings, add vacation, and validate my time card.

Cons:

Often times the app errors out or just simply doesnt work which can be very frustrating when you are trying to clock in and out.

A Lot of Buck for Little Bang

Comments: To piggyback off the last response, the overall experience was quite poor when it came to the actual resource navigation of the site. As I took this role over managing this system, it became apparent that there was a very limited amount of knowledge as to what information this system even held, let alone how to actually access it. To take it one step further, these types of scenarios became more difficult as if there was a situation that hadn't been encountered before, only the administrator was able to handle that particular issue on behalf of the employee. Multiple times when employees attempted to handle benefit package errors/changes and were unable to make any effect. This said, if it were a personal issue, sometimes employees problems would go unresolved in lieu of having to have someone else handle that problem for them through support.

Pros:

The software and services that ADP provides are some of the most wide ranging and highly customizable you can find on the market. Being the largest name, they're able to bring in partners quickly and therefore have a good amount of integrations and other employee resources that you won't be offered through smaller providers. For example, the Life Mart package for employee discount programs is easily one of the most missed pieces of our prior platform (wasn't able to find comparable tool at similar price point).

Cons:

The navigation and overabundance of links (that generally lead to the same place) make this software very hard to use. On the home screen alone, there were over 30 different options of where you could go from that screen and not a ton of specificity enough to make you confidence that you're even going to the right place. Theres a lack of actual substance that bothers me. Outside of creating reporting based on the information within the system, the system itself is more or less a portal that connects all these other insurance and investment platforms. The system itself doesn't really do as much as you'd expect for what you pay for. If you're a massive organization and have daily applications of the reporting the system generates, I'm sure it would change things a bit but for your typical small company, it's a bit too deep of a package for their to be so little customization.

ADP is Awesome

Pros:

I appreciate that this app is environmentally-friendly and allows me to receive my pay information without having to wait until Fridays. Additionally, I like that it is paperless and provides all the necessary information for tax purposes.

Cons:

One downside of this app is that it does not allow users to connect two accounts at once if they have multiple jobs. As a result, users must sign out and log back in, which can be a hassle if they forget their password and need to reset it.

Easy to Use For All Staff

Comments: ADP is a great application that allows both admin and users to easily keep track of hours and pay with ease!

Pros:

ADP makes it so simple for staff to access their information related to hours worked and biweekly paystubs. The site shows exact times worked so if there are any missed clock ins or disputes in hours worked, workers can easily identify said issues so they can be rectified immediately. With everything being online, it also removes the unnecessary use of paper to print paystubs and staff immediately receive pay via direct deposit once dispersed!

Cons:

My only critique (which isn't even really one) is that the platform can be a bit finicky if/when staff forget their passwords and are unable to log in, as it requires administrative intervening in order to rectify the issue. But that's just a small inconvenience if anything.

ADP Essential

Pros:

This ADP software is able to create each employee their own dashboard to keep track of all of their important payroll, paperwork, and access to tax forms

Cons:

There are no real features on ADP that I did not like, it would be nice if they had more of an applicant tracking system involved, but helping with the onboarding process with this program has made my life a lot easier.

Not bad for the price

Comments: Easy to use and communicate with employees

Pros:

I started my business with this software and the ease of use has been the best thing so far

Cons:

I didn't really find anything I disliked about the app at all.

ADP WorkForceNow disregards the "little guy"

Comments: One of the worst software experiences I've ever had. We were promised a 2 month implementation, it ended up taking well over a year to get fully set up. We have gone through 10 different account managers on the ADP end and have to restart every time a new one comes into the picture. The software is old and outdated, very complicated to use. Overall, the only reason people flock to ADP is for their "brand name". In terms of ease of use, functionality, and other features that smaller payroll companies offer, ADP WorkForceNow is extremely lacking

Pros:

WorkForceNow does have a ton of features. They're great features if you can figure out how to use them. Don't expect a rep t help you learn if you're a smaller (less than 500 employee) company.

Cons:

The platform is extremely old, confusing, and clunky. It looks like a web 1.0 portal and is extremely complicated to use. You basically have to have an employee that dedicates 100% of their time to learning their platform. Customer service is also atrocious unless youre a huge company.

ADP Workforce Now - not just for payroll anymore

Comments: The need for staff to go to their supervisor to get their PTO balance has been eliminated with the use of the self service portal. the staff feels more empowered to take control of their profiles with any updates they need to make.

Pros:

We have changed finance managers 4 times in the last 5 years. For the periods of time that we had no finance manager, I was the person tasked with all things HR and payroll related. Let me tell you, this is outside of my normal workflow but I had to get my people paid. The software is straight forward, click and go, easy to use. Even for those of us that are not payroll or HR professionals. With the COVID hit, there was an added layer of complexity to entering payroll for those out sick. The ADP team did a wonderful job on providing resources and updating those resources often. there is online learning, on demand learning and always a friendly calm voice on the other end of the phone when a would frantically call for help. It's not just the software, it's the people behind it that make it all work smoothly. Tracking PTO is also a HUGE benefit to our employees. the days of " how much time off do I have ? " are long gone. We have encouraged all of our employees to use the self service portal for any changes to their profile thus cutting down on internal paperwork and the need for data entry. It's been a game changer for us.

Cons:

I honestly can't think of anything that I would change about it. The communication via email is amazing and I always know what is going on with my processes.

HRIS System

Comments: Overall my ADP Workforce now experience has been excellent.

Pros:

ADP provides useful modules for the HRIS needs. The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful. Not always something that smaller companies can find. We are fortunate to be a PE firm and have that additional ADP support.

Cons:

Each module costs and can be pricy. Modules should be bundled and priced accordingly. Also once you buy a module, it seems like the transition to implementation drops off until you remind them you want to move forward with implementation.

ADP

Comments: WFN solves our issues for time and attendance tracking with employees in 30 states. It provides all necessary reporting needed to report on payroll spend.

Pros:

Pretty user friendly. Screen layout is easy to follow. Once employees are trained, they usually don't need any follow up.

Cons:

Updates and changes are too frequent. Constant change. The Benefits sections is very hard to manage without support from ADP and working through Open Enrollment is very challenging. The Carrier API feeds are very complex.

Very Easy to User Management System for Benefits & Payroll!

Comments: Overall ADP Workforce has been an instrumental tool in helping me stay in compliance with my business and also to keep my business records up to date! Extremely please with the software!

Pros:

I love the fact even for single user business it is very innovative software that really streamlines my payroll needs. The support team is outstanding if I run into any issues I can always count on them for help! I also love the fact that I can manage my account remotely from my cell phone!

Cons:

The price is rather high but I guess it comes with perks. ADP Workforce offers so many other features that is not available in other payroll software programs. I love the reporting features which helps me stay on top of my business.

Issues with Reporting and Customer Support

Comments: I would strongly urge any user to make sure they are OK with the reports available. Don't take for granted that they can develop any report you may need. Also, If you are use to a personal support experience and find that necessary for your company this is not the right move for you.

Pros:

I like the employee experience through workforce now. I love that my employees can manage their employee files on their own. Adding benefits, changing tax forms, changing contact info. Signing off on policy documents. this is all great and the reason I picked ADP.

Cons:

My biggest issues are items that didn't even occur to me to check into. Customer reporting is a waste. I have yet to create a report that meets my expectations. Something as common as 401K audit reporting (which should be standard) has fallen below our expectations. And something as simple as a scheduled monthly birth date and anniversary date report has been difficult. After investing several hours of my own time I've just given up. Most recently I've tried to create a summary report from time cards and something as simple as wrapping notes is not possible. I expected more from a company as widely used as ADP. Even our CPA commented on issues with EOY reports from other clients. Second issue is support. I was told I would have a dedicated support person to assist me if found I was not getting the needed attention from the support line. I emailed my dedicated support person within a few weeks because I was having a hard time resolving an issue. She promptly wrote me back stating she was no longer in that position, when I asked who was I received no response. I went back to my implementation specialist and she informed me that they no longer have that resource available to their clients. I was speaking to a third party and was told she had heard that about ADP from other clients. It sounded like they do this with all new clients. If that is true it's not cool at all! I've found support to be hit or miss. Making appointments has worked best for us, but not always.

Follows you wherever you go...

Comments: simple/easy/intuitive/persistent/Dedicated --- don't forget it will always be by your side

Pros:

Throughout many roles and across varied industry's ADP has been used as a platform to receive pay stubs, obtain tax information and forms, monitor time work and time off, and track pay. All of these features are displayed in an easy to navigate, user-friendly, customizable dashboard that is kind of awesome if you are obsessed with your finances. I love how everything is at your fingertips and how easy all your info is to access. The best part about ADP is that despite being issued new log in credentials with every employer who uses this program (usually the company email I am assigned once hired) all my previous ADP accounts synched with my new job and literally has followed me from place to place. I was concerned that with each new employer and subsequently the new account information, I would have countless user names and passwords spanning my lifetime from each and every job I held. WRONG! This program is great... their app even is better.. and it will always be with you no matter the employer.

Cons:

Starting the whole process at times can be difficult. With my most recent employer who used ADP there was a miscommunication between HR and the company resulting in misinformation and bad information regarding sign up to the app/program. An invite code was needed but it seemed no one could get it together enough to get it for us ...needless to say weeks later the entire new hire class got the right code hence access to our paystubs

Our company has been using ADP Workforce Now since 2014. This is an amazing program!

Comments: Secure, dependable and user friendly payroll processing. A time and attendance system. Reporting functions that allow us to track and report critical information that helps us run a better company. Offsite support and a system that is always rolling out updates and training. This is a great system for the medium to large business. You cannot go wrong with this program.

Pros:

Workforce Now has changed from being a time and attendance and payroll system to a Human Resources tool I cannot do without. I am a one person Human Resources Department and I need a HR system that can streamline and support the many functions I deal with on a daily basis. Workforce Now (WFN) does that and so much more. WFN comes with dozens of preloaded reports that allows me to run employee rosters, payroll reports, attendance reports, cost of labor by hours and earnings. It tracks tax information and General Leader Reports for our accounting department. Employees are able to electronically request time off and get manager approvals emailed to their cell phones or home computers. Managers and supervisors can make notes right in the employees electronic file so there is always a record of items they can use when doing annual reviews or disciplinary action meetings. There is so many options available. Making sure employees get paid properly is critical, but this system and the ADP support team take payroll to a whole new level! ADP has been working diligently to make this system a workhorse in the HR department. The updates keep this system cutting edge, yet user friendly and easy to run. You will not have to worry about having outdated and stale software in a year. There is always something being improved. Just in case something does come up, WFN has a solid support team that you can reach out to for questions and assistance. And they are only a phone call away.

Cons:

What do I like least? I only have a couple of issues, and the pro's far outweigh the concerns, but it seems like the support team is very busy on some Monday's and Tuesday's. When you try to call in for support the wait times can be a little long. I have learned to plan ahead and call early. If you want a least like about the software specifically then that is more difficult to answer. I guess I'd say the learning curve can feel a little intimidating when you first start to using WFN. Help is only a phone call away or a quick look up in the integrated help screens.

Leading Payroll Vendor for a Reason

Comments: This is a strong tool once the learning curve is overcome. I have used small, medium, and large payroll platforms and ADP is a true "One size fits all" platform and perhaps my vendor of choice. However, for that ideal fit, it will require diligent implementation and an understanding of the platform and it's features. There are trade-offs: while startup companies such as Zenefits or Namely have a simple user interface and easy to navigate, they also come with system limitations and lack of support compared to the big companies. ADP is the opposite; sometimes quirky and difficult to find what you need, but a truly powerful system with a large support team ready to assist. Choose based on your priorities.

Pros:

This is an extremely robust platform with extensive custom functionality. When properly configured and utilized, WorkforceNow can fit practically any business and payroll model, from small businesses to high volume, enterprise-level companies. Service and Support are best in class and will walk you through anything. Tax filings, notice resolutions, and year-end processes are a breeze. Solid tools and modules - Benefits, Reporting Suite, Onboarding, Time Tracking (But you'll pay for it).

Cons:

ADP is a legacy company with legacy systems. Because they have been around for so long, some features seem to be "stacked" on from prior versions instead of given an entire overhaul. This can lead to an lack of intuitive UI and UX compared to younger systems like Workday. Implementation team may give you an "out of the box" setup. May require diligent partnership in configuring to your specifications. Pricing may not be as competitive as other vendors and module implementations can add up.

We have not had a very good experience with ADP. Would not recommend to those seeking a user-friendly system with good customer service.

Comments: ADP has been constantly pushing back on us saying that when the system was initially set up, it was rushed and not set up properly. So we gave them the benefit of the doubt and asked them to provide us with a list of courses to take. When we looked at the courses, it was realized by ADP and us that the page we had was different from theirs. Looks like we haven'#39;t even been getting the necessary updates for this either, not just the ATS. We are currently waiting for training material (half of which has to be paid for). I don'#39;t believe that training is going to fix all of the issues we'#39;ve had. Why else would it take months for things we request to be fixed? We have been unhappy for a while with this system. Through all of this we have been extremely patient and giving them the benefit of the doubt. We were told by an ADP representative that we were giving up. I have reason to believe that this is why our requests were stagnant for so long. Like ADP just threw their hands up in the air and said, why even help them, they'#39;re leaving anyways. We are very frustrated with this system, but even if we were entertaining the idea of switching to a different system, we still have jobs to do. So, why give up on us while the company is still paying you for your service? Totally backwards to me.

Cons:

1. Reporting is difficult to navigate and select. You can create a custom report, but don'#39;t be fooled. It'#39;s not as customizable as you need it to be. 2. You cannot find an employee by typing out their full name; it has to be either their first or last name and then the options will populate. 3. There is no onboarding functionality. We'#39;ve created so many of our own spreadsheets simply because this function does not exist. 4. You can change the status of an applicant, but you have to go into their profile in order to do so or select a checkbox that will bring up a different screen. Too many pages between what you would like to do, makes such a simple step in the hiring process very cumbersome. 5. The referral option is not customizable at all. We were excited about this functionality, but can'#39;t even use it because it cannot do what we need it to do. 6. Our ATS has not received any patched updates at all (ADP has known about this and is 'quot;fixing'quot; for the past 6 months). Our applicants can'#39;t even click the '#39;next'#39; button without a banner being in the way of it. We know that we have lost many applicants due to this. 7. I do not work in the benefits side of things, but I know that we had a big issue with many of our employees being provided with the wrong insurance due to a mishap on ADP. Took us months to correct. Many employees paychecks for almost a whole year were incorrect that we had to refund. 8. Registering to apply for a position is so difficult. You have to click on '#39;apply'#39; for the same job 3 times navigating to multiple different screens before you actually start applying. 9. There is no automatic feature to remind our managers to submit their time cards for their branches. This has to be done manually. We have to then submit the time cards individually at the end of every pay period. This takes a whole day for one person to complete, and we have about 250+ employees. 10. Customer service is atrocious. It was so bad that when we finally complained about it enough, they didn'#39;t really offer any fixes to the standing requests that we already had, but offered us a 'quot;white glove'quot; service that we would have to pay for just to get better customer service. 10'#39;s of hours are wasted monthly just to get someone that can help us. And then we have to call back again to see if we get the same answer twice, which more often than not, we receive a different answer.

Overall the different components of the system work well together and are easy to use.

Comments: The system has easy to track timesheets, both the hours and the supervisor and employee approvals. This is important as a Government Contractor. Having a system that works as smoothly as this makes growing as a company much easier and limits the amount of staff that we have to hire to process the payroll and the HR functions. Having a customer support team for payroll questions and reporting questions helps greatly. I have always found ADP's reporting support staff the most knowledgeable about their department and have always given me great help.

Pros:

The reporting system is is easier to use than other systems I have used in the past. Also, I like how the HR functions, employee service items, the payroll system, and the timesheet system flow well together. The reporting system makes it easy to run reports over several companies, for several years, and for active and terminated employees. I've used other popular payroll processors software which limited the reports to only 1 year at a time. I like how easy it is for employees to access their paystubs, access past w-2s, and make changes to some of their information. Having the view available for pay stubs and w-2s has cut down on phone calls. The payroll system is very easy to use. Recent upgrades have placed fields in a better arrangement for viewing several fields of an employee record at the same time. I find the timesheet system mostly easy to use for our employees.

Cons:

There are too many, too frequent upgrades. I've experienced reports losing formatting during the upgrade and have to repair them or reach out to ADP to repair them. Also, there have been several periods of downtime hours this year where the system has crashed and almost all of these are following an upgrade. The security portion of the system can be a bit tricky and not very user friendly, although, some improvements have been made in recent upgrades. Also, the phone app for the timesheet system is a bit lacking in functionality, although, this too has seen some recent upgrades.

Workforce Now -Better but still needs improvement

Comments: I have been an ADP Practitioner since August 2012. Within each upgrade our processes seem to improve on efficiency and accuracy thanks to the updates made. We have however had some issues in terms of "user-friendly" that while are small in nature, they do create inconvenience for our associates. 1. Message Center - I believe it was V10 I really enjoyed our Message Center - having the action arrows available was quick and easy. In the next upgrade it changed to a check, an X and three little dots. While this is convenient, not everyone can see these options on their screen unless a)they zoom in, or b) they scroll down - scroll right - scroll back up. It's just a headache.
2. Time off - this is helpful but still having some issues. We round to the nearest quarter and at this time it is rounded to the nearest minute. Also within time off request, anytime the policy or reason code is changed the hours zero out. We used to be able to submit a week for vacation on one line, it would appear a 5 days x 8 hours and submit. If we wanted to each day individually we had that option as well. Now it's all individually so each line must be manually updated. Very inconvenient.
3. Reporting - The ease of reporting has improved so much I would just assign 5 stars for that! Sadly I have been calling and attempting to build a report that retains an associates work history and still to no avail.
4. Client Service - For the most part the reps I have spoken to have always been very polite. As far as knowledge of a particular module it can vary from person to person so some frustration can occur when seeking an answer for an issue. Also turnaround time on open cases can be way longer than expected, while some never even respond. All around I truly love this product. In terms of what we need I do like Workforce Now very much. We look forward to all upgrades and improvements that they bring.

Pros:

As a practitioner the options within the modules has been fairly easy to setup. It has the capacity to do so much more than we are doing in our department currently, and the introduction of ADP Mobile has elevated the service to our associates.

Cons:

Ease and functionality could be improved. Again minor things but do contribute to the overall experience.

ADP Workforce Now-Most used and advanced Human Capital Management Solutions

Comments: Our company’s overall experience has been extremely good except for the customer service part, which has now improved as compared to earlier. We have no plans to move to any other software since our entire team is very well versed with this software.

Pros:

ADP Workforce Now is a wholesome web-based human resource capital management system designed to assist and automate company’s HR processes including payroll management, benefits, time and labor management, compliance etc. This tool also provides the API, which facilitates the smooth integration with other HR business application including any internal software that you may have. We have been using this software for almost 5 years now and the experience has been amazing. The entire application is user friendly and easy to manage with a supportive customer service. It also facilitates our employees to register into the system whose paycheck has been processed once and they can view their paystubs online, which reduces our burden of sending the paystubs separately. The entire process of payroll including the tax processing, sick time filing (if applicable), PTO management etc. is simplified through this application. The benefit enrolment/waiving process is also easier with all the documents placed under different sections of the consultant’s file.

Cons:

The customer support team is cooperative but getting answers from them could be tedious. You have to be on call for almost 15-20 minutes before you could hear a human voice. The response time over emails is not so fast as well. It may take from 4-5 hours to a day to get an answer sometimes.

ADP WFN is fantastic!

Comments: I've been using ADP WFN for just over a year now and I have to say, ADP has come a long way in a relatively short time. From its inception of online payroll processing under Pay eXpert, WFN is light years ahead of its predecessor. Most things are laid out in a logical fashion and are easy to use. The internal design team must have been laboring over the current incarnation and should be commended. It would be nice if there was a middle ground between Simple and Advanced Reporting and I understand there are improvements coming to the Notification Center. The SmartCompliance site is way easier than "the old days" of faxing in notices. There are still a few things that could be improved (like Annum & Reset Year value availability in Reporting for payroll-based accruals) and there are times when the client can definitely tell that the Client Support team is held to quotas and stats (or, maybe I periodically get a rep that isn't as invested in client success) but perseverance pays off & I can always get to a truly dedicated rep with comprehensive knowledge of systems & processes to help me troubleshoot issues. (ADP should really do more to keep those valued reps because they are the heart and soul of the company. Instead, I understand that there's an informal no-rehire policy in place, maybe to get a fresh perspective into the organization, but really the knowledge and wisdom from those years of service take years to develop. Bring back the former reps and ease up on the phone stat review. Do what's right and best for each caller!) The software, though, again, light years from whence it came. Loving the Employee Documents (the bulk upload process could be streamlined by naming convention protocols that automatically select EE's and apply categories.) Looking forward to seeing the new version of Predictive Analytics. One weak spot is performance review/management (surely ADP can acquire a company & incorporate a smooth process for clients.) Another weak spot is the inability to Deductions in Arrears for Managed By Benefits items. As a growing, dynamic company grown through acquisition, ADP WFN has been an invaluable partner in the process of managing our complexity for our employees.

Pros:

Ease of use, logical layout, robust options.

Cons:

Still, some client-facing things to be smoothed out.

Intuitive for users of all types

Comments: As a leader of a team, I am responsible for approving time cards, PTO requests, time adjustments, etc. and have found that ADP WorkforceNow is an intuitive software that anyone can learn very quickly. The menu is thorough but simple, and functions are placed in a logical workflow. I would highly recommend ADP WorkforceNow as a timekeeping/payroll software due to the easy-to-use software.

Pros:

Intuitive web-based software that I have found easy to use across users of all types. As a manager that approves time cards on a regular basis, I found that it's easy to find what you're looking for. For example, if you want to adjust a time card, simply click on the employee's time card, and go to the appropriate day that you want to adjust the time, and click "add row," "delete row,", etc. OR simply adjust the time as needed in each box - it's as simple as that. I also liked the calendar-based PTO request form - simply click on the date(s) that you want to schedule for PTO, Jury Duty, etc. and it will mostly populate the request form with the date(s) you selected. There's also a variety of reports you can run in which you can select your criteria so provide the right report you need.

Cons:

One con is when you are "acting on behalf" of someone else, the menu looks a little different than your normal dashboard screen, but it's nothing major and you quickly get used to the functions. Also, it can be a little tricky to find out each team members time off scheduled as you have to dig into the menu a little deeper. But as you use the software more, you quickly become accustomed to where to go.