talech Reviews

Love it

Pros:

Easy to use many choices to choose from equipment wise and their support is amazing well worth it

Cons:

Really I don't have an it's easy to use and any questions I had technical support answered them

talech Review

Comments: so so

Pros:

the theory of it. the thought that i could do everything i was told it could easily and a low cost.

Cons:

versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.

owner bar

Comments: tech was never helpfull call 3 times and its always never there fault

Pros:

nothing would not even give the another chance

Cons:

the system crashed to many times. not one day goes by where it works

Works for simple to complex operations

Comments: We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.

Pros:

Discounting weekly specials - set once and done Tagging for specific printers, discounts Loyalty program Reporting Time Clck and time sheets Online ordering Table management

Cons:

ICMP readers are sometimes an issue Wish there was an integrated reservation system

Ease of use

Comments: The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.

Pros:

Easy to navigate, fairly straight forward.

Cons:

If there is an issue, it all goes down and customer service is not helpful usually. I have had to call other IT people in to get us up and running because help desk usually can't or they take an hour for a one button fix to a problem.

Normal POS system.

Pros:

Has lots of options. I can manage employess with this.

Cons:

It is not stable. Especially if I use this with 3~4stations , it is not working properly.

Marty's Restaurant & Retail Operational Review of Talech POS System

Comments: We have only solved the items under Pros. although talech systems also begins to make it easier for us to do at least retail inventory easier to determine.
However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating. More often than not, they are not given the time to sufficiently understand the problem or issue or don't really care, and more often than not, we get instructions to go to online help, with not even what specific topic we're supposed to look under. Time and time again, when I've asked for help to create reports I want, there is not only a misconnect in understanding (my tech language is not very good) but most of the responses I have gotten in the past year is that work on the reporting features are not a priority and therefore will not be addressed in any determinable near future.
We got Talech to grow our business. While it has helped it has also been a disappointment as it is not as user friendly as we thought. And the ability of customer service to understand and help us resolve the issues we have, while lately much better on very specific items, has on more complex issues on a admin level been very disappointing. Talech customer service is good about adding techy and trendy additional features but not so good at organizing the information to manage the actual administrative business needs of business owners & managers.

Pros:

1. Makes it easy for customers to check out faster 2. Makes it easy for servers to send menu tickets to the kitchen

Cons:

1. Reporting features. The totals in each categories (retail, or restaurant) are never totaled. Bank settlement totals for different forms of payments, etc., are the only totals there are except Dine In, and To Go, tips, and gratuity. We got the POS system so we could get reports on costs, profitability, in each category both in beverages (wine, draft beers and food (per menu items- quantities of items sold within each category also) and current inventory in each category, per selected periods of time. I find that we have to basically create our own templates in Excel, download the period of time we are reviewing, and copying the categories & items to our exel templates which then subtotals the categories we want to see to determine how we are doing in each category or with any particular item within the categories.

Software user since 2016

Comments: I have used many different accounting systems with inventory. Overall this software shows real potential as an easy to setup and easy to use system.

Pros:

This software is easy to setup and use. Customer support is great. I’ve only had to contact them a couple of times and the problems were fixed very quickly. The description field is large enough to allow a proper description of my products. The tags and categories give me breakdowns on the reports so I can determine what is selling and what not to purchase again. The markup field makes it easy for me to determine sale prices of my products. The inventory log helps me find a customer sale so I can do proper return prices for my customers.

Cons:

I wish the tags were listed in alphabetical order. I wish the sales tickets were available for more than 2 months so I could do returns to credit cards instead of having to give my customers cash. When I have trouble with my internet connection and it get dropped after it hits the gateway, there is no way for me to determine that the charge went through. I’ve had at least a dozen instances of this happening. It then shows only 1 sale on my system and my customer has 2 charges on their credit card. I then have to credit the sale so it credits my customers card, and then I have to renter the sale as cash so I can balance inventory and sales amounts. I wish the sales tax list would indicate which tax code I have currently marked. I have never been able to get the jewelry labels to print.

Talech is better than a lot of others out there!

Comments: 100% positive experience. Have been using Talech for over 5 years and will continue to use it!

Pros:

I love the ease of setting up your POS to work for your business. You can separate categories, product types, control your inventory, and so much more. Super easy to use and set up. It is easily explained to new hires and they pick it up very quickly.

Cons:

I think overall Talech is wonderful. Having 24 hour support is amazing, however, sometimes the wait time is a bit long to get someone on the line.

Very functional, great backend reporting, quite user friendly

Pros:

Ease of use is it's strong point for sure! I've trained a volunteer to use it in a matter of minutes. It really takes the feel of a standard cash register, compatible with all sorts of Bluetooth devices for card readers, scanners, and printers. Looking up previous sales and daily totals by various segmented data is great, no needing to log into a separate program or computer interface.

Cons:

It can be a little bit of a pain when trying to work with both a keyboard and a Bluetooth device, or if you are using multiple terminals close to one another. I also dislike the open order feature, it defaults to saving any order you've started prior and just lists them for days.

Very stressful.

Comments: The register fails regularly and randomly will not print receipts or open the cash drawer.

Pros:

I chose this software as it integrates sales and inventory tracking. When it works it is brilliant unfortunately it fails regularly.

Cons:

I have had this system operational for approximately one year, at this point we’ve got about 16 to 18 hours troubleshooting on the phone. Plus countless more hours of trying to figure out how to make it work on our own when it fails. It will suddenly not take a credit card payment, it has never done a return for us even while on the phone with support trying to make it happen, suddenly the cash drawer won’t open, or it won’t print receipts. We end up trying to reboot the machine turning things off turning things back on disconnecting reconnecting sometimes after two or three tries it works also there’s a couple of different methods that we have made notes on, we spend far too much time trying to keep this thing going.They have totally dropped the ball on me as a client. Their support technicians are excellent and are doing their very best but they don’t know have much to work with. I’ve had to send countless clients to the bank machine, or send them away with a promise to come back and pay another time, we are a small business and can’t afford to do this, some people just don’t get around to coming back. I’ve been trying for a full week to talk to an actual upper level representative of the company to try to figure out if we can solve this or I need to toss the whole system out and go with another company. They just can’t be bothered to make a real effort to get in touch with me. I provided them my direct phone number & have not received a call back. Be wary!!

Not happy with update

Comments: The 4.0 update is horrible!! Not user friendly at all. Settings that were avalible are now not. Staff can not find orders as easy as they could. To many screens for staff to choose from. Program used to be very very easy. New staff and non technology efficient staff could use older versions with ease. The new update is hard to follow and staff keeps losing place and orders. Looking at other pos system. To many issue lately with software and other things with TALECH. Ive told many people to go with this product before this later update. I wish I would not have. Im losing my trustabilty with colleagues.

Pros:

Older versions were wonderful. Easy to use, easy for people who didnt know much about technology to use. Easy to find what the staff needed or orders

Cons:

New version is aweful. To many screens, to many buttons, buttons and options that were there are now not, easy to change orders you dont need to be in.

Talech Review

Comments: Overall, I think that my Talech experience is positive. Unfortunately, we have had some really bad issues recently and that has effectively lowered my overall ratings. There has been several processing outages in the past few months, more now than the past 12-18 months. We lost some sales recently because Elavon went down for several hours and we could not process credit card transactions which is the majority of our business. We have 2 stores operating Talech and there is no business connection between stores to transfer inventory, recognize sales transactions or perform returns across multiple stores. Elavon is not the best database for capturing customer sales transactions because you can't use the data for marketing or other purposes as far as I know. I feel that the upgrades are just dumped upon the users without a whole lot of information behind what is new or has changed. There is no step-by-step business process for each and every type of potential transaction, so training is on the job.

Pros:

Ease of use

Cons:

Updates are a surprise and we are not well informed about the changes

Slow service, didn’t take care and helped out customer very well!

Comments: We don’t normally write a bad review but we got really bad experience with Elavon as well as Talech!
We took over the restaurant for 3 months and started to use Elavon service, everything went well at the beginning. Till last 3 weeks, I have received a call from Elavon and said there was two accounts opened under my name and they offered to close one of the account for me to avoid additional charge. Few days after that, without any care from their employees, all of the accounts under my name were locked while the business is still operating and caused us into troubles.
I have reached out to Customer Care and requested to get our accounts re-opened, then we got the issues with the gift cards payment. I ended up to contact customer service again and received a case number. In order to get the issues resolved faster, I even have reached out to Manager and asked for help, he did help by sending us over a new terminal just for the gift card purposes. After a few days, the new terminal was sent over, it still didn’t work. I reached out to Manager and customer service again. Elavon & Talech kept blaming each other and the gift card issues still here.
It’s been almost 3 weeks waiting in hopeless, we got lots of customers upset and this also hurts our business a lot. I couldn’t believe a big company like Elavon will handle customers issues without care & without professionalism like this.
Still believe there are many other organizations out there will offer better service than Elavon & Talech!

Pros:

Reasonable pricing, customer service is okay

Cons:

Slow service and taking too much time to handle customers issues

Complete Junk

Comments: Absolutely no support. We have never had not one of the issues we have called about resolved. And they never call back even though every person says they will.

Pros:

It used to run on an iPad I could take anywhere in the shop

Cons:

The hours and hours trying to get issues resolved with customer support that knowledge of the product.

It works well for us

Comments: We are, overall, very pleased with the Talech system. That's why we continue to use it.

Pros:

We replaced our old, out-dated cash registers with the Talech system and are now able to accept credit cards at every location without the need for seperate credit card machines. We like to ability to show or hide icons based on user need.

Cons:

Updates are sometimes required for the software to work, of which, we receive no notice. We also use the ELO stations and the I-pad loses connection with the blue tooth printer more frequently than should happen. It is usually an easy reset, but frustrating when you are busy and customers have to wait.

Talech, simply HORRIBLE software if you have a lot of products!

Comments: Works well for a front end register, but getting issues resolved with tech support just NEVER happens. The people that answer the phone are clueless. This is coming from someone that works in IT for 20+ years and have dealt with and worked in call centers/tech support.

Pros:

Its has a nice register app and is pretty easy to use and learn the register

Cons:

The instability of Talech.com (where I as the owner do 98% of my work). Time outs and logs you out about every 15 minutes. Stock take dont save after timeout loosing everything. Have you ever tried to count thousands of products to have them all deleted over and over......

I am sad to leave this review but it is the truth

Comments: After fighting tooth & nail for several months to get a general yearly tax report and all the other reporting issues I am sad to say not all of the issues have been resolved. Customer service varies depending on the person, some are great and some have very little patience for an angry customer. I would like these issues to change.

Pros:

I love some of the reports provided. I like how the customer details work.

Cons:

I am un happy with the insights reports, they have NEVER been accurate and I have reported this SEVERAL times. I am unhappy with being treated like I am asking for something I should not when it is something everyone would need for tax purposes. I am unhappy with the inventory management, I would like date as to when inventory originally came in and when additional stock was added.

Stay Away

Comments: terrible

Pros:

Quite user-friendly interface. Tech support is there but mostly no helpful

Cons:

We worked with Talech for 4 years and our experience is horrible. First of all, card readers break frequently. You should pay for a new one. Not a problem! But a new one works for 2 weeks, and then you'll need to pay for a new one again, send the old one and so on. We experienced difficulties with charges, and they confirmed that their software didn't work properly. The worst things there were thousands of dollars which were not deposited to our account because of their 'bug'. We accidentally found it out. If you need a safe merchant provider, stay away from Talech.

Something Borrowed Review

Comments: Like the software a lot because it's simple. Some things I'd like to see different is to have the refund button not so easy to hit it accidentally. Then for the online side it would be great to have more subtotaling of receipts by day in order to eliminate the hassle of downloading a report to reconcile with the bank deposits. It also seems to be geared toward restaurants. We are in the rental and floral business. Adding a module for these would be worth an up-charge if it's not too much.

Pros:

Ease of use

Cons:

lack of reporting See other comment.

Good product, exceptional customer support

Comments: I'm very happy with my POS program from Talech and I'm not even using it to it's full potential! What I appreciate the most is that when I've had a question or a comment, someone has immediately gotten back with me, or concerning an issue, it was very quickly resolved. I've come to cherish great customer service because it's so hard to find!

Pros:

All the options

Cons:

I can' think of any since I'm not eve using it to it's full potential. As long as you have tutorials for set up (I assume you do) and keep up great customer support - should be good!

Zzzzzzzzzzzz

Comments: Bad software update
You why do you change something that's working and make it more complicated and less friendly I know you have to justify your people salary but not by screwing up what's working

Pros:

It's a very good software and very friendly and easy to use there is some small problem then we can correct

Cons:

I had no problem with the software before but now since your updated you change the whole face of the program and before you do that you need to find out for what type of business this program is good for or not very bad move for us it's not good

Very happy with Talech!

Comments: Customer service is the best. There are things I wish I could access with Talech, but not yet available. I am told they are working on it. I am very unhappy with my card company Elavon, but haven't switched yet because I need to find someone that will allow my point of sale to be Talech.

Pros:

Different ways to inventory and access products.

Cons:

I need to have the availability to print reports showing all new inventory added per year.

Lux Ave boutique

Comments: I think this program was for restaurant not retail friendly.then you guys keep up dating and changing the format.once you get use to then then it get change you have to learn all over again.its very easy once you learn it but it get change .if we need technical help we have to leave the message and wait some body to call us back .but no idea when .and if you get a call we may be with our customer can not talk at that time .very frustrating .

Pros:

Once you understand how to use its easy .

Cons:

Not a retail friendly

Love our Talech POS

Comments: We were using another system in our restaurant that was not very user friendly and the monthly fees were a bit high considering the customer service was terrible. Since switching to Talech about a year ago we couldn't be happier. So easy to try new employees to use this system.

Pros:

The fact that adding or deleating menu items is so simple and training new employees to use this POS system is very easy.

Cons:

The new updat seems slower. I shut down the iPads over the weekend to see if this helps.