shopVOX Reviews

Excellent app for CRM, and Production Workflow

Comments: Too many to list.

Pros:

We are a small business manufacturing and installing signs in Berkshire. ShopVOX is exactly what we need for our business. ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec. Our busy team are able to quickly and easily log sales leads, create and revise quotes, convert approved quotes to sales orders, create production workflows and raise sales invoices. Invoices can be exported from ShopVOX into our accounts at the click of a button. The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs. There have been numerous occasions when we have suggested a improvement and we've seen it go live within weeks. Keep up the good work ShopVOX!

Cons:

Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.

Best Sign Shop Tool in the market so far...

Comments: Great experience, it has being a game changer for us in our work flow, when I heard other companies struggling with the same issues we use to struggle I can't hold myself, I have to tell them, you have to give them a shot.

Pros:

That it has being upgrading and getting things easier and better every time. It never stops improving and the support team is super helpful all the time.

Cons:

That their developing even though it has being quick, the need of specific companies hasn't being fully develop.

It's a good entry to cost based pricing

Comments: I think Shopvox has a place in the market. They are very good if you don't need the features they don't have and if you are not planning to grow substantially. If you do, unfortunately, they will not grow with you. I believe they are happy with the market they have and probably do not have the capacity to fix/add further features. 2-3 years ago, then they launched the pro version they put quite a bit of effort into it with the help site and many videos. None of that has been updated for the last two years. They used to have a youtube channel, but they stopped putting new content for 10 months or so, apart from one 2-minute video about some expo presence. It seems that their enthusiasm has died down a bit, they are just riding the wave until it lasts.

Pros:

The estimating is pretty good, you can work out quite complex quotes. Setting them up is fairly easy if you know what you are doing, can be a bit daunting if you are new to this type of software.For the cost, I think it's great software, if you are happy with the features it offers, look no further.

Cons:

There are many features missing or not well-developed. The development has kind of stopped. We have been using Shopvox for 2 years and nothing new has been added, and none of our requests has made any difference. A new version was beta-launched a few months ago (I think) we didn't opt-in as it did not have the features we need. No news since then, but from the demos I had the new version is just a bit of UI change. To be more concrete, here are some things we are missing or don't like.- Custom PDFs are very limited, some information which is in the system cannot be put on them.- Custom PDFs have to be created by Shopvox team at a cost of $150/document. Even if you want to move the date, make the font bigger etc, you will be charged that much. And weirdly a delivery note printed from a sales order or from an invoice counts as two, so $300 to make ANY change. Just bear that in mind- Multiple suppliers for the same material. The system cannot handle that at all.- Scheduling. There is none. When entering workflow you are required to enter Estimated time in days/hours/minutes. But that is for "printing" no size or area considered.There isn't even a sense of the scale of a job. A line on the job board could mean printing a single T-Shirt print or a 100ft hoarding. Both are just one line and no way to show the size on the jobs list.- VAT keeps changing to 0%, which we have lost quite a bit of money on. It's a bug, that has not been fixed.

Signage CRM system second to none

Comments: ShopVOX takes over the day to day administration of running the company, from managing sales leads, quotes, sales orders, projects, invoicing, automatically sending statements, product pricing with profit margins, materials, artwork approval, email sync, email templates, online support, monitor the team in real time, ability for customers to have their own login portal to view jobs, invoicing, artwork & order online... the list goes on! I've used a number of CRM systems and trained people on CRM systems for previous roles in the past and always the blown away with how good Shopvox works. 100% recommend to anyone, its a no brainier!

Pros:

The ease of use. They have thought of everything you need and put it in a simple interface that's user friendly and easy to follow, its a powerful bit of kit they simplifies running a team of people / company.

Cons:

There is not much not to like to be honest, I guess initially its a lot to get your head wrapped around, i.e setting up materials and products, but I think they have an on boarding option for this. But after that its plain sailing.

ShopVOX Rocks!

Comments: Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service!

Pros:

This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.

Cons:

Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.

An affordable and robust Print MIS

Comments: Because of my procrastination issue I'm going quite slow, but the software is excellent and it's forcing me to simplify all my products, services and processes .
Besides that is SUPER ULTRA exciting to think that just a couple of clicks could get you a quote.

Pros:

The features that continue being creative at customer request, and the way this software makes your business look as a strong, experienced and knowledgeable shop, and it has an integrated CRM

Cons:

Only the error warning is not very specific of why it is happening or how to fix it.

User Friendly and Top Notch Customer Support

Comments: ShopVox has cut down our time on quoting jobs, locating customer invoices and doing repeat jobs. We have gotten more effective at handling our orders and no one gets "missed" anymore.

Pros:

I wanted software that was user friendly so that my staff would not feel intimidated during training and making the change over to a new system. This software was the most user-friendly I found and we had a ton of support when setting up by way of phone calls and emails to make sure we were navigating through effortlessly. The customer service, technical support, and just general attitude of all of the employees at ShopVox makes having their software a very pleasant experience.

Cons:

The most challenging thing for our shop was entering our specific products and figuring out the pricing calculators.

REDUCE PAPER & SHIP EVERY DAY!!

Comments: We are a manufacturing machine shop/job shop. We needed a software solution that would help us keep track of jobs/documents/shipments. We did not want or need a full ERP system. This suited us just fine. Shopvox was very helpful in getting us on the right track when we were setting up.

Pros:

For us, it was the Job Board. All of our staff has access to all of the current jobs, what stage they are in, & ALL documents related to the jobs. Each job only creates TWO pieces of paper. (JOB TRAVELER & PACKING LIST)

Cons:

We desperately need to be able to ship a partial on a line item without workarounds.

Started out ok

Comments: Was decent at first then we started to experience the bugs that everyone talks about in the group. Just wasn't happy overall for the money im paying

Pros:

integrated with my payment processor & my vendors

Cons:

lots of bugs, shopvox branding on emails, quotes, etc even though i pay $99 a month for the service, Not even sure if you can remove the branding. Lots of repetitive clicks, finish a sales order, then have to close it out, click for invoice, click to post to account, who has time for all that.

A very comprehensive tool

Comments: Shopvox is an excellent software that we have already used several years ago. We had stopped for compatibility issues with French law.
But we couldn't find a tool that was as efficient for either pricing or scheduling, so we opted to go back to Shopvox and reconfigure everything from scratch. Our margin is better, we save a lot of time, we are delighted!

Pros:

Ease of making quotes . Calculated prices are good No possible error on the area calculation

Cons:

Many functions are not translated into our language, which limits us the possibilities of use, especially for technical terms. Some specific support requests take a long time to process

Overall a great product with the exception of Management Reporting which leaves much to be desired.

Pros:

* Relatively easy to setup and configure * Powerful pricing and product development engine * Quoting is straight forward and easy and consistent providing you have set up pricing/products properly * Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

Cons:

* shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation * shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard. * On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone. * In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

The RIGHT Solution

Comments: An all-in-one software for managing all aspects of our business that's easy to use for all levels of staff.

Pros:

Prior to finding ShopVOX, we were spread across two different platforms for our sales and shop operations. ShopVOX has enabled us to eliminate both and now we can use one software to manage our workflow, track the sales activities that lead to new jobs, and also use solid costing on our quotes to ensure that we're making money with these sales. Best features: Multiple views and options for scheduling jobs. Pricing templates can handle all aspects of simple to complex jobs, even for a CUSTOM sign shop. Syncs to QuickBooks for accounting. This is an emerging product with a great development team. If a feature you've though of isn't there, wait a few weeks! This isn't SAP or ORACLE you're dealing with here. They're nimble and responsive to client requests and needs. Cloud based and mobile device friendly. The PRICE! For the money, you won't find better value.

Cons:

As I mentioned in the "Pros" above, this is an emerging product. This leads to my only real "Cons". From time to time, as new features are rolled out, there may be mis-steps. If you are not OK with change, you may want to wait a bit before signing on. New features and modifications to old features are rolled out VERY regularly. As they say though, "you have to break a few eggs to make an omelette".

1st 6 Months using ShopVox

Comments: Despite what might seem like strong Cons mentioned it's still a very powerful software and we would not go back to how we worked previously, we are a team of 8 and everybody agrees using ShopVox is better and we were very organised previously so that does say a lot, despite the Cons and getting over the initial frustration of learning the software (and then training the staff) it is worth while and you will get out what you put in and I do recommend switching to it sooner rather than later and build it as your business grows.

Pros:

We have gone completely paperless which has freed up a lot of space, saved money and time. It's quicker to process jobs from quote to invoice and keeps all the information together in 1 easy to access place. Everything is live and the App (new and updated) is great for on the go catch ups and getting deliveries signed for and recorded.

Cons:

There is a steep learning curve to setting up products and you will have to spend time figuring out the best way to do this that suits your products and your business and the way you price jobs. We are quite in-depth with our pricing etc and setting up products was quite difficult and eventually had to rebuild all our products as we learned more about the functions to make them more accurate and streamlined. My biggest con is how much you have to figure out for yourself, your ShopVox rep will give you a few live training sessions and the chat function is good but if you want to push hard and get 80-90% set up in the quickest time frame then it can get frustrating getting answers via the chat that help and often until you get those answers you can't move forward much.

ShopVox Rocks!

Comments: My overall experience with ShopVox is that it is one of the best products out there for our small graphic design shop. ShopVox has saved us so much time! The product works for me 99.9% at this time - will be 100% once a couple issues are resolved. Thank you for creating a product that meets so many of our needs.

Pros:

What I like most about this software is having all job information right at my fingertips. No hunting through stacks of job order sheets or files. When hunting for a past sign we created so I can duplicate it for another customer, I can enter the sign type, etc. in Search and it will show results for jobs that created that particular sign. The added convenience of creating an invoice immediately after the project is finished and emailing it to our customer has saved the company time and payments arrive sooner. We have reduced the amount of paper we had sitting around the office in various stages. Having the products set up in the system has really saved us time when opening new work orders as well as created consistency in our job quoting.

Cons:

At this early stage in our use, the Emailed Documents page is a little hit and miss. When I go to Transactions and click on Emailed Documents, it goes to the home page of ShopVox first. Then I need to click on Emailed Documents again before the screen appears. Also, I am having a particular problem with it not showing that my .pdf was emailed to the customer. I have a trouble ticket in on this - still having same issue at this time. Also, it would be great to be able to change the Work Flow on a job after one has been chosen. If I accidentally choose the wrong Work Flow, I have no way to change it.

Creative, Powerful CRM and Job Management System

Comments: We've spent over 20yrs trying to find the best software solution to fit our CRM and Job Management needs. We've been on a zillion platforms, and cannot match the powerful features ShopVox offers. Besides the fact ShopVox has done an incredible job with the visual Job Boards, Processes, and Proofing Systems -- they are extremely trustworthy. We know our information is safe. We know even if we're working at 3am and have questions there is 24/7 Chat support available to us for help. ShopVox Support is amazing! We never have to wait too long to get a question answered or issue resolved. We've been using ShopVox since Oct. 2015 and couldn't be happier. We're also excited to see what the future holds with ShopVox continual improvements.

Pros:

The visual Job Thumbnails on the Job Board and Proofing System are hands down the best we've ever used.

Cons:

Cost is a bit high for the additional features needed, but in comparison to other platforms in the normal range.

ShopVox has made my job quoting so much easier and I feel much more confident with my quotes.

Comments: More confidence quoting jobs.

Pros:

I struggled with estimates using my previous estimating software, but ShopVOX is so much easier to use. With this software I spend less time quoting job, leaving me more time for other tasks. There was a large database to begin with which I could fine tune to my needs. I love that I can access the software anywhere on any device. Customer support is outstanding and the company often updates the software, while listening to customer requests. It's also affordable and yet so powerful.

Cons:

Though there is opportunity to customize many areas in this software, I wish we had the ability to customize the quote and invoice forms a little more.

ShopVOX is an excellent tool for quoting, ordering, and production management.

Comments: ShopVOX offers a tool to consistently provide quotes, orders, and invoices that are the same regardless of which staff member creates them. The system provides visual monitoring and management of multiple jobs that can be viewed by everyone involved. The company has an excellent support team that provides help and solves issues quickly and efficiently.

Pros:

I like ShopVOX's ability to produce consistent and accurate quotes and then convert them to orders that are presented in a professional manner without recreating documents and forms each time they are needed. Further, it is great that upon the acceptance of a Quote, the conversion to an order, with proofing tools and production management tools is straight-forward and powerful. ShopVOX enables direct and relevant communications between team members.

Cons:

If possible, it would be great to be able to quickly update pricing for materials and outsourced products when the vendor's increase their prices.

Quotes getting lost in Cyber space

Comments: It can be a very difficult piece of software to navigate and the UI could do with some streamlining. Some things are very difficult to locate. However, for most things it works for us...which is why the quoting system (a huge part of why we use it) is so frustrating.

Pros:

The ability to manage almost all aspects of our works from sales leads, quoting (sort of) proofing, production, work orders etc.

Cons:

I am so frustrated with the assistance received from Shop Vox in regards to quotes not getting to customers - they are not even in SPAM. Both my husband and I have contacted them on several occasions due to quotes not being received by customers. We have done all of the things they instructed us to do, even engaging an IT professional to assist, yet we still have probably 6 - 7 customers a week not receiving their quotes. Shop Vox tend to absolve all responsibility of this, telling us to speak with domain and service provider all of which we have done. We use other software for other parts of our business all of which are always received by our customers. I think this is something Shop Vox needs to explore, especially since this is a major part of our business.We need some solid guidance/fixes for this.

Shopvox in the screen printing arena

Comments: The small business that employs me does not currently take advantage of the full range of activities the shopVOX system can capture but as we grow the company, the system is always there with the solution for our needs. I think that shopVOX is so flexible that it will work as well for us when we are a huge player in the industry as it does for the small business that we are now.

Pros:

I found it very transparent to the user and was able to learn a lot just by working with it (no teaching involved). If I ran into difficulties, the customer support was prompt and their directions were easy to follow.

Cons:

I think that anything I don't like about it is related more to my ignorance than anything about the software!

With all of the programs out there SHOPVOX has been the best for our company's needs for a sign shop

Comments: Production wise our company is able to track all jobs

Pros:

My favorite feature with SHOPVOX is how user friendly it is, navigating is a simple task when you have a customer standing in front of you. Also on an accounting end SHOPVOX is very user friendly when searching for payments. On the production end SHOPVOX makes it very easy to keep track of ALL jobs whether they are in a QUOTE, SALES ORDER or if the job has been invoiced. Something that our department like as well is the roll up feature, it makes it simple for customers to read.

Cons:

All in all I have nothing bad to say about the software. The communication with customer service is NOT good at all. You end up having to figure stuff out yourself, Especially when it comes to syncing

Excellent software for a sign shop, helps control workflow and improve throughput

Comments: Improved workflow and throughput, reducing delays and delivery times, helping staff to plan their work, getting a more professional attitude towards the business, better customer service

Pros:

Controls the process from quoting to invoicing. After setup for example the quoting process is very easy but also very powerful. We have improved throughput in our sign shop and reduced delays, thus improving customer service by a lot. Customer service is excellent, quick and friendly response time for any question at any time. Great tutorials, instructions etc. Easy overview of daily work tasks, no more thinking of what to do next. The staff appreciates the more organized way of doing daily business and if a person is off you can easily take up the work they have going. Would recommend this software for any sign shop that has 2 or more employees.

Cons:

Setup demands time and effort to work efficiently but that's the case with all systems. Does not work well in Microsoft Edge but other browsers seem fine. Would like the possibility to search by name or text in the app instead of only sales order/invoice number.

Our experience with ShopVox

Comments: ShopVox has proven an excellent tool for providing interaction, cooperation and understanding among the key areas of our business - sales, design and production. It facilitates unity and efficiency. We are a sign company that produces a high level of customised signage. ShopVox has catered for this aspect of our business particularly well.

Pros:

Ease of use. Very practical processes that align really well with our business objectives. It give us full and immediate control over pricing of all product areas, and flexibility to adjust pricing to meet specific customer and market requirements. The workflow system is terrific and has been well embraced by our design and production team in particular. Again it gives us great flexibility to modify the processes as required by our business.

Cons:

Sometimes can be a little slow but getting better..

Fantastic for smaller shops

Comments: I discovered them at a convention and was really skeptical of what they promised for such a small price. They gave me a decent free trial for me to try things out and I realized it was all for real. Creating powerful customized estimates was a major bonus as well as workflows with custom fields to enter in information important to our business. It's an extremely good value. What's more, their customer service is top notch and they are always improving the software. Any time I have had an issue they have either helped me fix it or have adjusted the software to allow me to do what I need to do.

Pros:

The Estimating feature is HIGHLY customizable. I was able to program a lot of different price structures into it. Anyone with a basic understanding of programming can create extremely powerful price options

Cons:

It shows it's sign shop roots a little bit and can be a little finicky for cut-sheet digital shops. They are constantly improving it so this is steadily getting beter

We have been on SignVox for several years. The software was adequate, but very limited in reporting

Pros:

Intuitive, easy to learn, although workarounds were necessary to discover. Allows price changes on the fly, access to historical info good, but reporting not.

Cons:

Limited reporting made the product difficult to provide robust analysis of the business. Worst of all, TechVox staff refused to give us our data. We were forced to a new platform for business reasons, and they claimed they had never provided historical data files. These cannot be run from the reports menu. We have a business partner elsewhere who DID get the info, so I provided that proof (email string) and TechVox personnel then refused to answer my request. But they canceled my subscription within 10 mins. STAY AWAY FROM THESE PEOPLE!!!

We appreciate how team members can login to see the state of all jobs and quick tech support.

Pros:

The overview of where each job is at, the quote & artwork proof portals, and exact calculations of profit margins on each material/product. So powerful to make good biz decisions.

Cons:

I wish you could combine quotes or sales orders together. And I wish I had more time to learn to utilize all the powerful features they offer.