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About Startquestion

User-friendly, flexible survey software I Easy to use survey creator I Ready survey templates I Distribution via link, email, QR code,

Learn more about Startquestion

Pros:

Flexibility, ease of obtaining key data, service availability and support in each integration.

Cons:

I did not find anything that I did not like. The only thing that can be considered a disadvantage is the price if I did not use part of the system.

Startquestion ratings

Average score

Ease of Use
4.8
Customer Service
4.9
Features
4.6
Value for Money
4.7

Likelihood to recommend

9.4/10

Startquestion has an overall rating of 4.9 out 5 stars based on 174 user reviews on Capterra.

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Filter reviews (174)

Aleksandra
Research Specialist in Poland
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Webankieta review

5.0 2 years ago

Pros:

The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.

Cons:

What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.

Dagmara
Customer Experience Manager in Germany
Telecommunications, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Intuitive, easy to use, containing all the key functionalities needed in the daily work

5.0 3 years ago

Pros:

My favorites are online reports, which allow you to view the result on an ongoing basis if someone does not have access to the tool. Zero effort in generating such a quick report. A perfect overview of each touch point, the result in a simple, graphical form. The introduction of a new questionnaire is simple and quick, which works well with ad hoc surveys.

Cons:

I miss a better form of categorizing the client's voice that can be implemented in the tool itself by the client.

Andrzej
Customer Experience Manager in Poland
Telecommunications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Reasonable tool that does the job

4.0 3 years ago

Pros:

Rankings which allows me to compare NPS score for different data sources.

Cons:

I have to filter each survey separately.

Jakub
Data and sensory analyst in Germany
Computer Games, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

On the market scale of such platforms, it believes that the price-quality ratio is appropriate.

5.0 3 years ago

Pros:

Help on your part in case of any problems. The help of your [SENSITIVE CONTENT] was a very positive surprise for me. I also appreciate that you are trying to develop them (I recently took part in a study with [SENSITIVE CONTENT]) and you are open to user comments. The tool itself is good for me and it is more than enough for my daily work, at the same time it is hard for me to find any technical aspect that I like the most.

Cons:

Lack of extensive documentation for some functionalities, eg API. Unable to create survey folders. Some UI solutions, such as sorting questions, are unpleasant to use when compared to Qulatrics. However, as in the question above, there aren't any things I really don't like and that is why I would like to give up your platform.

Marta
Senior Research Analyst in Greece
Higher Education Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A good tool for creating surveys with great support.

5.0 3 years ago

Pros:

Quick help in case of problems, ease of creating surveys, intuitiveness.

Cons:

No more complicated solutions (e.g. more types of filtering by questions, dynamic display of questions instead of new sections, no possibility to easily do multilingual surveys, no possibility to do the same question for several groups, where there is only one answer in the cafeteria) answer with another word.

Beata
Director of Customer Satisfaction in Poland
Insurance Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A lot of interesting functions and graphically attractive

5.0 3 years ago

Pros:

Many various forms of questions, also in a graphic sense (this makes the respondent not bored) + ease of use

Cons:

I miss some features, most probably the ability to conditionally display individual questions (and not just pages). That way, even if I only have one question to be conditionally displayed, I have to put it on the next page.

Nina
researcher in Poland
Insurance Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

A good solution for PZU

5.0 4 years ago

Comments: Working with the software is easy. The team is very polite and friendly, always helpful.

Pros:

Almost unlimited possibility to create different types of questions and survey configurations. Possibility to automate reports. The ability to track results in real time.

Cons:

Sometimes too many possibilities, which the person who commissioned the research knows about. Then as the person introducing the survey I have more work to do.

Agnieszka
Senior Brand Specialist in Poland
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A very useful, easy-to-use tool

5.0 3 years ago

Pros:

Multiple options of setting survey. Ease of use.

Cons:

It is not possible to bold / color the selected words in the question. In the case of questions with a similar weight and only one variable, such a distinction would greatly help in the quick understanding of the question by the respondent.

Kamil
Expert Innovation Lead in Spain
Banking, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Very convenient survey platform

5.0 3 years ago

Pros:

Surveys with conditions. But also surveys that do not look like surveys, but are more gamified.

Cons:

The only thing I miss is a more dynamic display of questions on the page. i.e. a situation where someone selects the answer a and an additional question abcd "Developing" immediately appears (I know you can only give a descriptive "explain" now, but here it is about extending this option, explain to other types of questions, not just textbox).

Marcin
HR Manager in Poland
Sports, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic tool!

5.0 2 years ago

Comments: Great experience, I used this tool in my previous job, it helped us a lot, so now I've chosen Startquestion again.

Pros:

User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics.

Cons:

I wish this tool was for free:) Can't find negatives.

Magdalena
R&D Director in Norway
Publishing, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

The tool is easy and intuitive to use

5.0 3 years ago

Comments: The tool is easy and intuitive to use. However, a greater possibility of personalising the settings would be useful.

Pros:

Intuitive operation, clarity and "visibility" hints

Cons:

Ways to import results could be improved.

Dominik
Lecturer in US
Higher Education Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect solution for higher education

5.0 3 years ago

Pros:

A lots of possibilities of creating tests, surveys and so on. Easy to handle and extra effective.

Cons:

Everything is fine i did not met any of problems in my working time.

Joanna
Employer Branding Expert in Italy
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Very convenient, versatile

5.0 3 years ago

Pros:

Ease of use. It is possible to create survey in minutes.

Cons:

The fact that I cannot create cross-questions based on time (e.g. March answers vs. July answers).

Ela
Management Director in Malta
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The intuitive tool.

5.0 3 years ago

Pros:

It is very easy to create survey from the scratch.

Cons:

I would like to have the sms-based quick poll option to be used for the meeting summary.

Ewa
Chief Specialist in Poland
Civic & Social Organization, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Startquestion *****

5.0 3 years ago

Pros:

Software is ease to use and intuitive. Company introduces updates and new functionalities friquently. The helpdesk responds quickly and always solves my problems.

Cons:

I think introduction a timeline on the home page of each survey would be helpful. Software I used previously had got it. It is very useful functionality - one glance and you know how research is going, how many questionnaires have been completed in previous days.

Aleksandra
Executive in Poland
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A tool the company cannot do without. We started using it in one department, today it is in 3.

5.0 3 years ago

Comments: Amazing experience.

Pros:

I really appreciate the current access to data and the fact that the results are automatically counted, as well as the ability to filter practically by each variable.

Cons:

Word reports do not generate question averages. They are available in reports in PDF format, but this means that I always have to work on 2 documents at the same time or have online access to the website. This is quite a handicap.

Anna
CUSTOMER EXPERIENCE EXPERT in Poland
Building Materials, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Review

5.0 3 years ago

Pros:

Easy to use. Possibility to create various settings for survays. Automatic summaries.

Cons:

I have no objections. I have possibility to create various settings for survays. I receive automatic summaries.

Lukasz
Business Owner in Czechia
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

A very suggestive program for adding questions and managing the survey.

5.0 3 years ago

Pros:

System of reordering questions, possibilities of using ready templates from service.

Cons:

Downloading reports and filtering the results is a bit problematic.

Jakub
Ekspert, Business Trainer in Poland
Banking, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

An application that will make your work easier

5.0 4 years ago

Pros:

The application facilitates work, has many options and possibilities both in terms of surveys and quizzes. You can create your own templates, measure NPS satisfaction. It is simple and intuitive. A great option related to reports. You can also send the survey in the form of a QR Code. Ease of copying data from previous surveys when creating a new, similar one.

Cons:

Old entries could be automatically transferred, e.g. after 6M, to the archive

Kamil
E-Commerce Specjalist in Germany
Electrical/Electronic Manufacturing, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

I am overall satisfied. The possibilities listed in the package description agree with the facts.

5.0 3 years ago

Pros:

Ease of use and clarity of the interface.

Cons:

Unable to embed a downloadable file in the survey

Karolina
CX Specialist in France
Insurance Software, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Easy-to-use tool, lots of interesting features.

5.0 3 years ago

Pros:

Simplicity and intuitiveness, it also gives quite a lot of possibilities.

Cons:

PDFs and individual sheets of filling are generated strangely (overlapping), I often have information at the entrance that someone is using it, and only I have access.

Justyna
Head of Marketing and Product Development in Poland
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Very good tool

5.0 3 years ago

Comments: Very good tool, can be partially replaced by forms.
The key is to make the reports compatible with .ppt files.

Pros:

Easy report generation, easy questionnaire creation.

Cons:

Poor quality of cross tables. You can only download the source files in Excel and perform the analysis.

Judyta
Coach/Diagnostic Moderator in Poland
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Useful product

5.0 4 years ago

Pros:

Easy to use, transparent, intuitive. Can be used for various researches (analysis of the needs, 360-degree appraisal/feedback)

Cons:

no difficulty. I need to practise more to use from advanced options (my responsibilites).

Michał
Manager of Sales in France
Information Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

It fits our needs perfectly

5.0 3 years ago

Pros:

Good data aggregation and readability, very easy to learn.

Cons:

I did not learn detailed service, it's hard to judge, but at this moment everything is fine.

Agata
Senior HR Specialist in Poland
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

my choice

5.0 2 years ago

Pros:

intuitive tool extensive range of functionality advanced options for professional researchers efficient and quick service support

Cons:

no free option, not even for student research