18 years helping Canadian businesses
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About Birdeye

Birdeye is an all-in-one AI-enabled Online Reputation Management Experience Marketing platform for multi-location businesses.

Learn more about Birdeye

Pros:

We chose Birdeye because of its ability to integrate with our clients dental softwares.

Cons:

Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is. It could be user error, but IDK.

Birdeye ratings

Average score

Ease of Use
4.7
Customer Service
4.6
Features
4.6
Value for Money
4.5

Likelihood to recommend

8.8/ 10

Birdeye has an overall rating of 4.7 out 5 stars based on 666 user reviews on Capterra.

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Filter reviews (666)

Fred
Fred
Owner in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Helping Your Customer Help Themselves

5.0 last year

Comments: Birdeye has been great in communications now that I have a dedicated rep. Her help each month is invaluable and helps troubleshoot any issues pretty quickly.

Pros:

Ability to have all clients fall under one account and dashboard.

Cons:

Would like for the texting tool to be more robust.

Evyn
UX and SEO Specialist in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Birdeye Platform Review

5.0 11 months ago

Comments: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!

Pros:

Everything is in one place and there is a suite of products that can make everything all-encompassing.

Cons:

Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP.

Anne
Broker in US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Do NOt waste your money

1.0 6 months ago

Comments: I have a small real estate company and I am perfectly capable of getting reviews on my own BUT I chose Birdeye because the promised to fix some issues I have problems with.
I have a lot of buyers and seller that live out of the country and they were no able to leave reviews on google for me. Birdeye said "NO PROBLEM", we can help you with this. Well, they did NOT help and did NOT solve the problem!!!
I also told them I wanted to connect to my personal FB page NOT my business pages. Of course they lied to me and they couldn't connect to my personal page!
I also have two (don't ask me how that happend...) google business pages and I wanted to connect to the one that has all the reviews. Again, they said no problem......This is over8 month ago and still no solution for either one of my issues. I complained and complained and the only thing that happend is that they assigned a new person to me every thime I called. Wanted to cancel because they did nothing but lie to me BUT ofcourse they were not willing to let me out of the contract. $3000 total waste of money, time and energy!!!

Pros:

Absolutley nothing, what they promised sounded good but they did not deliver at all!

Cons:

They lied and lied just to get me to sign up

Birdeye Response

6 months ago

We sincerely apologize for any inconvenience you've experienced. We understand your frustration and would like to address your concerns directly. Please contact me at [email protected] so we can discuss your specific issues in detail and work towards finding appropriate solutions. Our team is committed to resolving these matters and improving your experience with our services.

Beatriz
Admin in Australia
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Birdeye review

5.0 3 months ago

Pros:

You can have all your channels linked in one platform, which makes really easy to manage

Cons:

Sometimes it would take a while to get updates in some channels. Also the website layout could be improved

Charly
Media Manager in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great product and affordable

5.0 last year

Comments: Great onboarding and support. Their onboarding team was so patient with us to make sure we were happy.

Pros:

So many additional features without having to hire another partner.

Cons:

So far after a year we have had great success.

Steve
Director in Australia
Financial Services Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

All Spin No Substance

1.0 last year

Comments: All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their competitors. The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers and even address you by the wrong name. We are seeking a refund as this product is not fit for purpose and has not delivered as promised, and have been completely ignored. We will be making official complaints with Australian authorities should things not improve within the week.

Cons:

Awful after sales service and rude operators who don't know what they are doing

Birdeye Response

last year

Hi Steve, I'm sorry to hear about your experience with the software and support team, and I appreciate you bringing this to our attention. Please share your account details with me directly at [email protected], so I can investigate and assist you promptly.

Michelle
Executive Assistant to Owner/CEO in US
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Birdeye keeps us present on social media.

5.0 2 years ago

Comments: Birdeye helps drive potential clients to our website and social media.

Pros:

I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

Cons:

Nothing at the present time that is least helpful when utilizing Birdeye.

Birdeye Response

2 years ago

Thanks for the great review!

Eric
Eric
Owner in US
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Their contract is outrageously misleading

3.0 11 months ago

Comments: see above. Overall, they are super responsive- until you try to cancel your contract.

Pros:

Birdeye worked well enough for review management. I think that everything they do can be done in zapier or high level for about 1/10th the cost.

Cons:

The contract states that it is 12 months. Ok fine. HOWEVER- it auto renews and they won't let you cancel until the next 12 months. It's worse than a big box gym membership. And guess what?? It's a total scam because once everything is set up in birdeye (which I did btw- not them), it's set and forget. Meaning- they are doing nothing to contribute to the value of their initial offering. Which is fine- but don't keep me hostage to some insane contract.

Carissa
Bookkeeper in US
Verified LinkedIn User
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Birdeye is Great!

5.0 5 months ago

Comments: My experience is great. It’s easy to use. It is a great way to stay in contact with our customers through text. As well as, sending links to customers to leave us a review.

Pros:

Birdeye is easy to use. It has an app, which is super helpful.

Cons:

I can seem to get the app to show me when I have notifications.

Hemang
Manager in Canada
Automotive, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Great Product Great Price

4.0 3 months ago

Comments: Great product for the pricing. Best feature in affordable pricing.

Pros:

The feature are great and compatible for everyone

Cons:

The features options are less. Could be better if have more options.

Virginia
Health Partner Services Manager in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

We've been using Birdeye effectively for upwards of 3 years

5.0 2 years ago

Comments: Love how you can set it and forget it and it will do its job month after month, year after year, reliably.

Pros:

The ease of integration and automation to dental practice management systems for us and our clients is superb. Super simple to install. Customer service has also been superb, they are dedicated to solving problems.

Cons:

The actual interface can sometimes be a bit difficult to navigate.

Hattie
Digital Marketing Strategy in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great For Agencies

5.0 last year

Comments: I think its been a good platform to save time and I feel confident that I can train almost anyone how to use it.

Pros:

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

Cons:

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

Daniel
Director of Agency Operations in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product. Highly Recommend

5.0 last year

Comments: Birdeye has come a very long way since we first started working with them in 2016. They have always had exceptional customer service and a super fast turn-around time on support tickets.

Pros:

Being able to automate review responses saves my team HOURS of work each week. It's been a huge game changer.

Cons:

Birdeye does a lot of things right and has continued to release many different features over the years we've been working together. I can't think of anything I dislike about Birdeye. Any issues I've had have been handled right away. They have been more than accommodating.

TRENT
COO in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Solid Review Management Platform

4.0 last year

Comments: My overall experience has been mostly positive. I like the the flexibility the platform offers, but I think their pricing and their response times on certain things could be improved.

Pros:

Birdeye allows you the flexibility to send out messages at different times and also allows you to customize the SMS message and email and include branding/logos of the business it is coming from.

Cons:

I think the cost of the Review Solicitation & Management product is too high compared to other competitors in the space.

Samantha
Client Experience Manager in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Samantha Flynn's Review

4.0 8 months ago

Comments: I really appreciate the IT team. They are always helpful and willing to teach!

Pros:

The ease of the platform set up. I also really like the social media scheduler with AI capabilities

Cons:

Cannot input graphic into email campaigns. App is not very robust.

Birdeye Response

5 months ago

Thanks for using BirdAI! We are happy to hear how you are loving it!

Shane
VP of Sales in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Important offering for our customers

5.0 last year

Pros:

It is a user friendly platform that helps generate, manage and market our clients reviews.

Cons:

It is a significant financial investment.

Kiran
Customer Service in UK
Marketing & Advertising, Self Employed
Used the Software for: Free Trial
Reviewer Source

Birdeye Review

4.0 5 months ago

Comments: Its helpful that you can post & schedule everything for all your social media sites.
I liked the all in one dashboard.
The customer support was good.

Pros:

Birdeye is AI powered & has a good user reputation. It has a 30 day free trial with no credit card needed. I found it easy to use.

Cons:

I found it has integration issues. There was missing features.

Joe
Production Manager in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Helpful For Reviews

5.0 8 months ago

Comments: Overall, we are really pleased with what we are getting with this tool and plan to continue using it.

Pros:

Super helpful to have this tool keeping us in the loop with reviews coming in for our clients! Definitely a big time saver for us. It is also nice to get reports directly to the person who needs that information.

Cons:

The platform is not a user-friendly as many of the other tools I have used. It took a while to learn to navigate to everything that I was looking for.

Birdeye Response

5 months ago

We're happy to hear that Birdeye has helped your business save time and bring in new reviews consistently from your clients!

Douglas
Principal in Australia
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Zero stars would be appropriate

1.0 last year

Comments: They have not generated any leads for us & they don't provide the promised service. They don't deliver any service and don't care to respond except to charge us monthly. Seems to be no more than elaborate scam of small business and would recommend it be avoided. Had to cancel our credit card to stop them from charging us.

Pros:

None. There is nothing positive about this organisation.It appears to be an elaborate scam!

Cons:

Impossible to cancel. Avoid at all costs.

Birdeye Response

last year

HI Douglas, I apologize for the experience you have faced and want to help resolve thsi matter as soon as possible. Please email me at [email protected] so I can further assist.

Verified Reviewer
Verified LinkedIn User
Mining & Metals, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Bad company which is made worse by bad customer support

1.0 2 years ago

Comments: Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I'm sure that's correct. Just making people aware to avoid making the same mistakes as me and others.

Pros:

Nothing, poor choice on my part. This company portrayed itself to be something it isn't, an honest company. Not a reputable outfit. Plenty other better options out there for which people can choose.

Cons:

Their services and support for those services are unbelievably poor

Birdeye Response

2 years ago

Hi, I apologize for the experience you have faced. Can you please email me at [email protected] with your account details so I can help resolve the situation for you as soon as possible. I am here to help. We look forward to better serving you.

Jacquelyn
Sales Manager in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Birdeye Review

5.0 last year

Pros:

I love the live chats as they are in real time. It is a great way to get quick answers to clients. Also being able to attach a photo to the chat is great.

Cons:

The live chat doesn't always reload/ upload new chats. If on it for too long you need to log out, log back in and then they will be displayed.

Megan
Maintenance Scheduler in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Birdseye works perfectly for our customer service needs!!

5.0 last year

Comments: Everyday we are able to see what our customers needs are. What they are needing us to improve on, and what they love about us!!

Pros:

I love that we can see what our customers are liking, and that we can see what we can improve on as well.

Cons:

It sometimes logs me out, but it is easy to log back in!

Derek
Marketing Manager in US
Legal Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Easily Mange Reveiws

4.0 11 months ago

Pros:

User-friendly Interface Intuitive design easily integrates with other platforms

Cons:

A little clunky for our application Mid-high price-point

John
Senior System Technician in US
Furniture, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great service

5.0 last year

Comments: Reaching out to customers and getting feedbacks from them. Birdeye allowed us to have a platform to reach out to our customers. Birdeye service allowed us to get feedbacks from them and use it to improve our customer service and improve customer experience overall.

Pros:

User friendly and great service. Real time and useful information that helps our company to be better. Great support from Birdeye team.

Cons:

I don't have anything that I like the least.

Anne
VP of Finance and Sales in US
Medical Practice, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Birdeye Review

5.0 last year

Pros:

We used Birdeye to manage patient experience reviews. It was easy to use.

Cons:

We didn't experience anything negative while using it.