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About eWay-CRM

The best CRM for lawyers. It helps manage Contacts, Projects, and Timesheets. It's great because it sits right within your Outlook.

Learn more about eWay-CRM

Pros:

Covers everything needed to maintain my client list and stay on top of what's happening. The customer support is friendly and responsive.

Cons:

Has a tendency to crash or slow down laptop as infrequent, random times.

eWay-CRM ratings

Average score

Ease of Use
4.4
Customer Service
4.7
Features
4.3
Value for Money
4.4

Likelihood to recommend

8.4/ 10

eWay-CRM has an overall rating of 4.5 out 5 stars based on 676 user reviews on Capterra.

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Filter reviews (676)

Filip
Filip
CEO in Czechia
Verified LinkedIn User
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

One of the best CRM solutions.

5.0 5 months ago

Comments: Very intuitive. Could be modified to adapt into the different solutions even by knowledgeable users. Price competitive solution. Easy to implement.

Pros:

It is integrated with the Outlook - no other application needed. Integration with the MS Office completely. Mobile application available and works.

Cons:

Sometimes slowing down or reducing performance of Outlook.

Alternatives Considered: Salesforce Sales Cloud, Office 365 Timesheet App, HubSpot CRM and Zendesk Suite

Reasons for Switching to eWay-CRM: Price, easy of set up, easy to use, integration with Outlook.

Paul
Managing Director in South Africa
Mechanical or Industrial Engineering, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best CRM from my experience

5.0 4 months ago

Comments: eWay is great. After evaluating all the best CRM products found in popular CRM product reviews, eWay came out on top for us and we are not looking back or missing any functionality either.

Pros:

It's seamless integration into Outlook and working with attached documents.

Cons:

Not much negative to talk about. I'll have to think hard. Maybe the development that now mostly focuses on Outlook Online instead of Desktop. The table editing would have been great to have on desktop.

Alternatives Considered: Zoho CRM, Insightly, ActiveCampaign, Pipedrive, Salesforce Sales Cloud, monday.com, Bitrix24, HubSpot CRM and Zendesk Suite

Reasons for Choosing eWay-CRM: To integrate our CRM with outlook to manage attachments effortlessly.

Switched From: SuiteCRM

Reasons for Switching to eWay-CRM: No other product worked so effortlessly out of the box with email attachments, contacts and deals.

Magdalena
Sales Support Specialist in Czechia
Logistics & Supply Chain, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

eWay system

2.0 2 weeks ago New

Comments: I think the system should have more possibilities, and if it does, there should be materials available to help you get to know all of them

Pros:

i like that you can easily add new project, deal etc

Cons:

the system layout is not very clear, I don't know all the functionalities of the system and they are not clear to me, I don't know if it's possible to download reports

Hannes
account manager belgium in Netherlands
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

review Hannes D lipoelastic

4.0 2 months ago New

Comments: good enough for the time being, certain features not included that would've been interesting to work properly (connection with waze to name one)

Pros:

connection possible with mobile device, needed for easy access on the road

Cons:

the clunky submenu's and trying to attach a document specifically to a certain journal in the account of a specific doctor

Štěpánka
Account Manager in Czechia
Financial Services Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Document management CRM

4.0 2 months ago

Comments: Robust document management features help keep all relevant information in one place.

Pros:

Fast and reliable performance with minimal crashes or bugs, providing a smooth user experience.

Cons:

The absence of structured, step-by-step training programs could make it difficult for users to fully utilize the software, especially for more complex functions.

Anna
BDM in Czechia
Logistics & Supply Chain, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Feedback eway

1.0 2 weeks ago New

Comments: I don't know all functionalities of this system. In my opinion is not readable.
It would be good to have whole view per client ( contact person, meetings, history of contact) Now is not visible.

Pros:

1. possibility of checking status projects

Cons:

We can't put the potential revenue in readable version, it is diffcult to assess the volume in demanded way.

Agoston
Business Development Manager in Czechia
Logistics & Supply Chain, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Business Development Manager

5.0 2 weeks ago New

Comments: I would recommend this CRM to others despite the smaller issues.

Pros:

The Online version's features. Makes my daily work easier by giving me the information I need about each client in one place.

Cons:

Estimated revenue Column shows "0" result at all business opportunities in the online version.

Peter
Operation manager in South Africa
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Feedback for E-Way

4.0 2 months ago New

Comments: it is great to use , as we have customized to your business

Pros:

it is easy to customize the form and templates, reports work great as well.

Cons:

Online version does not have same features as desktop (notes Field) minor issue.

Ramona
Sales Manager in Romania
Logistics & Supply Chain, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Sales Manager

3.0 3 weeks ago New

Comments: It's an user friendly tool to keep the information, but I would prefer to have more than that. To be able to put the annual target/objectives, to see any time the % done, to get reports etc.

Pros:

A good database tool. I'm able to see companies, contacts & projects from other countries that can be a prospect for us as well.

Cons:

I do not have the rights to extract reports, excel files and any information needed.

Ruan
Industrial Sales in South Africa
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Happy Sales

5.0 2 months ago New

Pros:

Deal Tracking is very easy and user friendly. Helps with planning and budgeting

Cons:

The mobile app feels very basic. This is saying a lot if the app is my least liked thing

Milan
marketing manager in Czechia
Machinery, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

excelent value for money

5.0 8 months ago

Comments: My overall experience with eWay-CRM has been exceptionally positive. The system is highly intuitive and seamlessly integrates with Outlook, making it easy to manage our sales pipeline. Its comprehensive features for contact management, deal tracking and project management have streamlined our workflow and improved our sales efficiency. Additionally, the customer support team is responsive and helpful, ensuring any issues are promptly resolved.

Pros:

I highly recommend e-Way for sales tracking and lead management. It has transformed our sales process with its user-friendly interface, comprehensive features, and seamless integrations. e-Way is a game-changer for any sales team.

Cons:

Repoting seems to be a little bit complicated.

Alternatives Considered: Dynamics 365

Reasons for Switching to eWay-CRM: user-friendly interface, seamless integrations - excellent value for money

s
I.T Infrastructure Manager in UK
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

eway review

4.0 7 months ago

Comments: generally better at the start of the contract, jiri was excellent and very helpful. the support team is also very helpful, however not very flexible when it comes to the charges for things in the system i/e mistakes etc. i understand that there are busienss costs etc, however if thats the case that peopel can make mistakes, it should also be the case that the systme should allow a user to rectify those mistakes i/e restoring a deleted field.

Pros:

easy to use system as long as you dont make any mistakes.

Cons:

accidentally removed a field from the system and to have it restored would cost us a support fee..

Shubham
Data Analyst in India
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Efficient Client Management with eWay-CRM

5.0 3 months ago

Comments: Using eWay-CRM has been a first-rate enjoy standard. It’s a consumer-friendly and dependable device that enables streamline duties, manipulate purchaser facts and take care of invoicing efficiently. The automation gear are a first-rate time-saver and the responsive IT help adds to its reliability. While there are occasional minor issues, it remains an important part of my enterprise operations.

Pros:

eWay-CRM stands out for its ease of use, helping me create invoices and manage responsibilities results easily. The automation capabilities save time, and it’s a reliable answer for organizing client statistics. With remarkable IT help and clean commercial enterprise methods, it’s a step in advance of options like Money-S and Pohoda.

Cons:

eWay-CRM most important drawbacks are slow performance at instances, no offline functionality that can interrupt work.

Marie
Financial manager in Czechia
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

BL4U/SELY Review

5.0 8 months ago

Comments: I am very satisfied with eWay. It's an easy-to-use Outlook add-in that's very smart and helpful when you need to save emails, files, and keep track of deadlines. Great when multiple people need to work with one file - there is a versioning option.

Pros:

It is easy to use. It is easy to implemented and it is very user friendly. eWay - CRM is oriented on customer. The support is very helpfull.

Cons:

The necessity of frequent updating of the entire eWay, sometimes it gets stuck in the work.

Stiva
Managing Partner in Czechia
Human Resources, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

eWay is the TOP CRM solution on the market!

5.0 8 months ago

Comments: The system is comprehensive and can be easily customized. Even with very frequent system updates, eWay CRM is a stable system. In practice, we hardly solve technical problems of the system. Therefore, the company and the system appear to be robust in the area of ​​IS/IT. The people in the company are nice.

Pros:

Simplicity and flexibility of the system.

Cons:

The company could provide consulting services before and during system deployment.

Birgit
Business Development Manager in Belgium
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Noord Natie Terminals CRM experience

4.0 4 months ago

Comments: Positive in functionality, development and easiness to contact

Pros:

the possibility and the easiness of setting this CRM up in the format which suits your business best.

Cons:

When contacts move companies, you cannot just deactivate them and add them to a new company, this would give us tracebility of someone's carreer path

Jan
Executive assistant in Czechia
Outsourcing/Offshoring, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

eWay-CRM experience

5.0 6 months ago

Comments: Implementation of eWay-CRM was the right choice for our company. It made order in all active and possible projects, internal projects included. Everyone in company uses it daily.

Pros:

- User friendly enviroment - Everything about company projects is placed on one place and accessible for anyone who has rights - Nice and helpfull customer support

Cons:

- For correct work you need to set rights for every user, kategory (group of users) without mistake (its not that hard and then it works nice) - none

Jan
Marketing Manager in Czechia
Legal Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Marketing Manager

4.0 3 months ago

Comments: We chose e-Way because of its integration into MS Outlook, we did not want to use a separate application. We were very impressed by the plug-in panel, thanks to which the user can always see whether the contact is registered in the database or not and is able to add it to the database with one click.
We regret that for us the key plug-in panel is also e-Way's biggest pain point. Supposedly, Outlook itself is to blame. User-wise, however, we find it very inconvenient.
Other than the above, we have no objections to e-Way. However, user willingness to filling the database is quite poor due to the problems with the panel.

Pros:

MS Outlook integration; Right-side plug-in panel, allowing, i.a., adding new contacts

Cons:

The plug-in panel often shuts down, logs out, etc. This is supposedly not the fault of e-Way, but of Outlook itself. However, it doesn't change the fact that it is very inconvenient.

Petr
Project manager in Czechia
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

MARTECH-Corp.

4.0 4 months ago

Comments: At Martech we have been using eWay for over a decade and use it in our day to day work in managing and evaluating jobs.

Pros:

Output and filter settings. Operational work in the system and data range.

Cons:

I can't think of anything. Everything works according to our wishes and requirements.

Tomas
CEO in Czechia
Financial Services Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Well adaptable CRM

4.0 3 months ago

Comments: eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse business needs. However, the initial learning curve is steep due to limited training resources, and improved onboarding would help. Overall, eWay-CRM is an excellent choice for businesses seeking a customizable CRM.

Pros:

I can tailor it to meet my needs very easily

Cons:

The software administration has a steep learning curve, making it challenging for not experienced administrator to get started.

Jakub
Dispatch in Czechia
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My experience with EWAY

5.0 4 months ago

Pros:

Everything could be concetrated at one place, you dont need another system

Cons:

You need enough computer memory, other case run the EWAY slow.

Vlada
Owner in Czechia
Import & Export, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

eWay Review

2.0 3 months ago

Comments: The bad - the web interface has no integration with emails, Outlook for Mac is unfamiliar and I can't use it, nor can current modern Outlook for Windows. Moreover, I find the philosophy of the whole system unclear.

Pros:

Probably nothing worth mentioning (and minimum of 40 charactest here - are you crazy?)

Cons:

It forces me to use the outdated, unfashionable and ugly classic Outlook or the web interface, which in turn lacks integration with email. In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64 architecture, everything is disgustingly slow and by the time Outlook boots up, I can make coffee. It's 2024, not the noughties where x86 is the only platform in the world. So I use eWay out of necessity, not pleasure...

Kirils
Manager in Latvia
Shipbuilding, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

BFM review

5.0 3 months ago

Comments: Extremely convenient to use, store information and documentation

Pros:

Convenient ability to search, segment and fill current transactions.

Cons:

No email notifications about burning tasks

Radka
Výrobní firma in Czechia
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Recenze E-way

4.0 4 months ago

Pros:

I like the ability to record notes, save emails and documents, schedule tasks and much more.

Cons:

I don´t like frequent updates, occasional crashes

Matthew
Head of Automation in UK
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Happy CRM user

4.0 6 months ago

Comments: Mid level user not had much more than 25% use of the platform and modules but the Company, Contact and Deals modules are very nice.

Pros:

Outlook desktop integration and outlook android Technical support

Cons:

lots of updates and at times have to stop work and exit the platform to ensure I don't loose synchronisation