stays Reviews

Great software for those who need more organization

Comments: The main benefits are integration with the main sales channels, the possibility of a practical financial management, the easy way to manage the website itself, the fantastic price recalculation tool on holidays or events, among other benefits. I recommend this tool to any vacation rental agency or even small hotels who wants the business to get organized.

Pros:

I think the best thing about stays is that it joints several functions into one software, so you do not need to manage different tools on a daily basis. The software really simplifies a lot of tasks, but I believe that the automated e-mails, being able to explain everything to the client in an easy, fast and automatic way, is a highlight because you gain a lot of time in the daily routine of the company.

Cons:

It is not that practical to manage some price rules individually, but nothing that is very serious.

The right choice

Comments: Stays is a serious, responsible and efficient company, providing an excellent platform for vacation rental managers.

Pros:

The website, the general calendar, which gives me a good vision about the availability of all my apartments, the channel manager and the email template section.

Cons:

Season and Event setup: I have a certain difficulty with the configuration. I also expected more queries from my website.

Ideal for those who manage many units

Comments: The platform has helped us a lot with the management of our units. We are satisfied with the result.

Pros:

With Stays we are able to manage different units in several OTAs around the world, all in one platform. The software great for those who manage many units. The pricing tools and integration with other sales channels are the best features of the tool.

Cons:

Online payment management and website tools could be better

The PMS which changed our Company

Comments: We are a Rio de Janeiro based company and manage 200+ vacation rental apartments providing a full service, which includes maintenance, cleaning, in/out, reports, payment issues and inspections to our property owners. We made intensive researches and decided to go with stays , because the software is able to manage all these issues. It also comes with an integrated Channel Manager, CRM and complete finance module. This was important for us, since we don´t want to loose ourselves working (and paying for) too many different platforms. We made the right decision. They are adding useful and new features frequently. The support team is interacting with you, introducing new features, alerting about incomplete price setups or just sharing ideas, how certain things could be improved. They always give us the feeling that they really want to help you making your business grow. This is a level of customer support I never saw before.

Great Channel Manager for Vacation Rentals

Comments: Very good software with easy handling, streamlining daily activities for the best scope of sale. The benefits: Facilitator of connection with the main vacation rental sales channels, practical adjustment of information and easy to use, with a very agile support.

Pros:

Facility with the handling of price and rate plan information, adjustment of values, guest management and connection to the main vacation rental websites.

Cons:

The sales reports should have more information

Stays helped us to grow and to focus on Customer Satisfaction

Comments: Most important to me, the provide the best customer service I have seen in any other company I have worked with. Casa do Mar Rentals - Brazil

Pros:

Since we became partner with Stays, my business has grown constantly way above market average. Revolutionary tools, that made my team's operational routine more dynamic and faster. Using Stays's software, the focus of my team drives entirely directed to the satisfaction our clients.

Cons:

I would like to see improvements with Homeaway's API

Great Software Solution

Comments: Since i am living and running another business in Spain (my properties are in Brazil), my main goal by purchasing a software was to optimize my time. After some weeks of research, i decided to go with stays, because some of my business partners use and recommend them. The attention i received from the first day until now is fantastic. The support team answers my questions within hours, sometimes even within minutes. Beside software related issues, they gave me many other usefull advises, how to improve my business. I really appreciate that. The system is very easy to use and has a lot of helpful features. Through the channel manager and my new website, I increased the number of bookings significantly. Working less, renting more = good investment. I made the right deciscion with stays and highly recommend them.

Pros:

channel manager and sales tools, communication with my costumers and staff, inteligent website, easy to use, support and trainings team

We made the right decision

Comments: After having many problems with our previous software provider (kigo), we decided to cancel the contract and switch to "stays" around one year ago. The onboarding process was smooth, considering the quantity of features this software provides. Today "stays" not only manages our reservations, but also all operations and tasks in the departments of Rio Spot Homes. It is a intuitive and easy to use software with a 10 points support team. We recommend stays to everybody, who wants to improve his vacation rental business.

Pros:

everything!

Important part of our business

Comments: Currently almost all brazilian business branches are very competitive and the vacation rental market could not be different, especially in the city of Rio de Janeiro. Personally I've been working in the vacation rental market for some time and the desire to expand the business and work in an organized and more professional way was huge. The Stays system arrived at the right time to assist us with this goal. We are enjoying to work with this software and we can count on the support team at any time, especially with the connections and doubts with OTA's. The platfrom optimized practically every process and allowed us to have an general overview about our company.

Pros:

- Many great tools - Support Team

Seems like a great solution for big or small agencies

Comments: Love it-- Used a very old software for years before switching. This has made the job much more effortless!

Pros:

Sales tools and methods to standardize the listings across all listing sites. Very easy to use, with some complex tools. Synchronizes calendars, does invoices seamlessly.

Cons:

No cons that I can think of. Maybe that I didn't use sooner.

Stays helps my business to grow

Comments: I am using the stays system since a little more than a year now. Its impressive to see how technology is going forward every week. They recently lounged a new finance module that allows me to cut down on external half way integrations. Since i am running the company as a side business from home, I make full use of their staff management and efficiency tools. Stays system allowed my business to grow, remove overbookings, payment delays and errors in general. Thumbs up and keep on going!

A Software that professionalized our Business

Comments: We are managing around 40 properties. We started to use stays in January 2016. It helped us to professionalize our company in various aspects and to optimize several processes. Today the software is an important part of our company. I highly recommend stays for everybody with 10+ properties.

Pros:

Many usefull features

Cons:

maybe too much features for somebody with less than 5 properties

What we needed

Comments: Stays.net has overpassed our expectations as a vacation rental management software. It certainly made and makes all the difference in our business and I am convinced that it was our best technological acquisition in the history of our company. Very efficient programn and all our doubts and requests are well attended in a satisfactory agile manner.It is a 360º program that connects with the main portals, manages all reservations and all tasks in a super clear, safe and controlled way. In vacation rental business, I do not see how to act effectively without a platform like Stays Vinicius Barboza CEO - Myme"

Four in One.

Comments: The booking engine does not show the apartments as an only one propriety but as if each one is a separeted one.

Pros:

It makes all the difference. You control everything with just one login.

Cons:

it is not very well adapted for hotels like proprieties. It does not work with children fares.

A milestone for our company

Pros:

We are using stays for more than one year now. The software became a very important part of our company and exceeded our expectation by far. The stays team is great.

Excellence in Service

Comments: It matches my expectations into what I needed. I can say excellent

Pros:

Practical and time saving, optimization of sales and processes

Cons:

I have not detected any negative points yet

The best of the best

Comments: I have a great experience on using Stays system to manage all my Vacation apartments in Rio de Janeiro, Brazil. Since I decided to use their plataform, my business increased 40% which made me to save a lot of time to do others things that I couldn't do before. Definitely I reccomend it for anyone that manage some properties in your city, It is a complete solution (calendars, logistics, cleaning, staff, data base, ...) for your company or group of apartments. Thanks for all Stays staff for the daily help!

Pros:

synchronizing calendars staff control cleaning control sales statistics finantial department

Cons:

I do not have any cons

High Quality Product

Comments: We are still in the implementation phase, but we can already see the quality of the product and we are sure that it will help us a lot and add value to our company.

Pros:

Besides the system itself with great solutions, the stays team, which is providing a fantastic support

Cons:

Nothing to mention, everything is working as expected. All doubts were clarified quickly, so we have nothing to complain about.

Very Good Software

Comments: I´ve already use another software, and i can afirm that Stays is very easy to use, and has a wonderful support.

AllStays & Stays

Comments: Tudo que eu precisei de orientação é ajuste recebi suporte rápido na hora.

Pros:

Controle fácil, calendário dinâmico e equipe brasileira responde sempre na hora que precisa.

Cons:

Precisa atualizar alguns recursos novos do Airbnb

Avaliação VG

Comments: Muito boa experiência

Pros:

Ajuda na gestão dos imóveis, facilita muito a vida.

Cons:

Financeiro é muito confuso e não possui algumas ferramentas…

A Stays.net apresenta sérios problemas de conectividade e suporte

Comments: Particularmente fiquei muito frustrado por conta dos problemas de conectividade e falta de suporte.O suporte parece ter um compromisso maior em fechar os chamados do que efetivamente resolver o problema. Por vezes o atendente nem lê o histórico e faz perguntas que já foram respondidas no passado. Aparentemente o importante é bater a meta de responder "20 chamados por dia" ...mesmo que o problema não tenha sido efetivamente resolvido.Já estou questionando se fiz uma boa escolha e ponderando outras alternativas.

Pros:

De forma geral tem boa qualidade, mas agora fica até difícil ver as qualidades do software devido aos problemas de suporte e conectividade.

Cons:

Eu tive uma sequência de problemas de conectividade e o suporte é extremamente lento. Tenho chamados que ficam esperando por 6 dias...Falta um "curso" sobre as funcionalidades de cada menu.Espero que algum funcionário da stays faça um curso na udemy.com (videoaulas curtas explicando menu por menu. Se houver um upgrade, basta editar somente video específico)

Muito bom!

Pros:

A Stays atende a todas as minhas necessidades. Fornece dados importantes que ajudam na visão geral da empresa. O atendimento é muito rápido e sempre com muita cordialidade. Me sinto valorizada como cliente. Outro ponto importante é que estão sempre em evolução, apresentando novas ferramentas de trabalho e conteúdos informativos. Cada dia que passa, me encanto mais.

Cons:

Não tenho do que reclamar. O software atende a todas as minhas necessidades.

Bom

Comments: O resultado final está sendo bom, mas para deixar rodando bem, foi trabalhoso/dificultoso pelo atendimento, mas devido a esses últimos contatos, vejo que pode estar melhorando nesse sentido.

Pros:

Plano tarifário, overbooking, site, integração

Cons:

Fui convidado para um treinamento uma vez, não pude participar, e agora uma reunião com a rebeca que foi muito boa, mas acho que falta mais treinamento/curso para uso do sistema. Tenho a impressão que isso está sendo introduzido agora, se for, excelente.

Entrega o que promete

Comments: Não tenho mais problemas para atualizar meus anúncios em várias plataformas ao mesmo tempo. Faço o controle das reservas, do calendário de disponibilidade, do meu fluxo de recebimentos e dados estatísticos, tudo através da Stays.

Pros:

Os recursos de gerenciamento de reservas são fáceis, práticos, têm um bom custo benefício, e produto promete o cumpre, facilitando o dia a dia no negocio.

Cons:

Falta um aplicativo para usar no smartphone ou tablet.