Epos Now Reviews

I highly recommend this business.

Pros:

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

Cons:

I can’t really look at anything negative at the moment for the service they provide

New customer

Comments: Very good, the staff know what they are doing and are very helpfull

Pros:

Very quick, always answer phone, very polite staff

Cons:

Didnt like filling the import sheet,but it had to done

Alternatives Considered: Tamu HQ

Reasons for Choosing Epos Now: I was relying too much on them, and they changed to what customer wants to compete with just eat, uber etc

Switched From: Foodhub EPOS

Reasons for Switching to Epos Now: Price for the equiptment was cheaper, monthly rates are cheaper as well

Don't use it!

Pros:

This platform isnt what use to be! Always problems with the website. Always problems with the custumer service. always problems with the back office. Also they have overcharged my bussines multiple months. Dont use them wont recomend them even if is the last system on the market, I rather go back to pen and papper. Rangel G

Cons:

back in the days was a good company, now is more like a scam!

Happy Epos

Comments: All been good so far, a few issues through out the years, but the ticket system works really well.

Pros:

Easy to use. Till software and card machine in one.

Cons:

Sometimes updates create problems and i have to reset the machines which takes time.

Excellent Help Desk Experience

Comments: Excellent. We recently changed from another provider. Epos Now are not perfect but after some early problems our experience with them has been excellent and

Pros:

I am reviewing a help desk contact. The call we made was answered promptly and the advice given was clear and worked effectively.

Cons:

We would like to see the card terminals offer a Customer Not Present function. Using Pay By Link is very clumsy and relies on Customers to use their mobile 'phones or email correctly, which many do not.

What a waste of time and money

Comments: Poor
Unprofessional
One sided
Hide behind emails and salesforce loops.

Pros:

The logo. Everything else sucked. This is a very misleading question used by companies that can't look themselves in the mirror and accept that they are not that good. This question should be left to the insecure.

Cons:

The system never worked, the sales rep never showed up to help (although we had a meeting set) and for the past 14 months i have been paying for a service of which I NEVER used. When we finally had a chance to implement the system....the reader would not turn on! Just one failure after another and NOW I have to PAY them to break my contract!!!!! Are you kidding me??? When I tried to call during a very busy time to get this fixed (we are seasonal), I got stuck in the "sales force" continuous loop of BS, only to get frustrated and have a survey sent to me moments later that has NO WAY of contacting a real human...and only really lets you give them kudos. What are we actually teaching the next generation? That mediocre is ok as long as you hit the metric on your current survey goals??

Alternatives Considered: Wix

Reasons for Switching to Epos Now: Originally it looked ok...what a joke.

Excellent customer service

Comments: Very happy with the service I received.
A professional company I have been involved with for 5 years.

Pros:

Knowledgeable staff that could help and resolve my issue. Customer service team answer the telephone immediately.

Cons:

None. I’m very happy with the service that They provide

A Great Response to All our Queries

Comments: All problems have been dealt with really quickly and the service has been first class. I don’t have any issues with any engagement we’ve had.

Pros:

Quick and friendly service, always provide good resolutions to issues

Cons:

I don’t think there’s been anything wrong with the service/product

EPOSNOW is the future

Comments: it was great all so friendly and extremely helpful

Pros:

it is so easy to use, the customer service is great they go above and beyond.

Cons:

some times the waiting time can be long, but they are very helpful when you get through

Good value for money, and good support.

Comments: Eposnow have always been quick to respond to support requests, which for me is the most essential element of our relationship.

Pros:

Responsive support team when needed, and good value for money for the system in general.

Cons:

Whilst the basic system works well out of the box, it's a little lacking in some areas without paid upgrades.

Eposnow - a great system

Comments: My experience with Eposnow has been very good. I have had a number of occasions where I have needed to call the helpdesk and every time, the person has solved my query easily and with patience.

Pros:

Eposnow is very simple and easy to use but on the odd occasion that I do need assistance, the help desk are always on hand and quick to help.

Cons:

I had a minor hiccough when I first joined and was not told about the need to have integrated card payments and subsequently incurred an unexpected charge. However, this was rectified.

The most comprehensive EPOS solution

Comments: We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.

Pros:

The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.

Cons:

I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.

Alternatives Considered: The EPOS Bureau

Reasons for Choosing Epos Now: Too old and outdated and did not have cloud option

Switched From: Nucleus

Reasons for Switching to Epos Now: By chance and liked the demo and realised this was simpler to understand

Great service

Comments: the service received has been excellent, all queries and questions answered very quickly

Pros:

Very user friendly and speeds up the service at the counter

Cons:

Nothing not to like, once you understand to work in layers when working in the back office it is plain sailing

Alternatives Considered: Square Point of Sale

Reasons for Choosing Epos Now: very clunky system no back office access

Switched From: XEPOS

Reasons for Switching to Epos Now: better offer, and not to dissimilar to existing system

DO NOT USE EPOSNOW

Comments: Absolutely disgusting. Has caused me the most stress this year than anything else.

Pros:

The low eftpos percentage rate. Sucked me in. Not worth the stress EposNow has caused me at all.

Cons:

Double charged me for 3 months despite me telling them each month that this was happening! Then it took MONTHS to recieve back, after hours on the phone and many emails sent. THEN they illegally charged me ANOTHER TIME and I am STILL waiting for this refund! The people on the phone can’t ‘authorise anything’ and have to send it through to a “manager” who you cannot speak to, and who does not approve refunds for months and months and months. No one can tell you what’s going on.

The worst company I’ve ever seen

Comments: I would never recommend this company. The customer service I’ve experienced has been a joke, no refund 7 months into contacting them about it, absolutely no help. Closed my ticket without issuing the refund, I attached bank statement proofs of the money they took from me and there has been absolutely no help giving me back my €113, the worst I’ve ever seen in my life. How a successful company can take €113 off of a small business, not even send the product I was charged for and still not giving my money back after receiving proof? Unsure how this is even sustainable. Robbing from small businesses, absolutely disgusting and shocking behaviour. How many customer service representatives have to send it on higher to get a refund? I would never recommend epos now to anyone.

Pros:

Nothing. There has been no help given to us at all.

Cons:

Epos now scammed me out of money. I purchased a full bundle in January for €113 and never received the till, now 7 months later I’m contacting them every day for my refund and being passed around like a spare part with absolutely NO help from anyone of them.

DO NOT WASTE YOUR TIME WITH THEM

Comments: We signed up with this company they have been unable to provide a working system and now its our fault and we have to pay and exit fee because we have no option but to leave them as we need a working till system. A truly pathetic excuse of a company who no doubt spend more money on there legal department than they do anywhere else.

Pros:

No pros they are a truly awful company, if you sign with them be prepared to talk with a million different representatives and waste your time explaining everything again over and over again

Cons:

"integration" team, "customer service" team, complaints department

Not fit for purpose

Comments: Terrible, they have had months of money out of us and we have had 2 weeks of service from them, they need to release the contract obligation and stop theifing money from our small business.

Pros:

We were promised the earth and the customer service delivered nothing, we told them that we need the system for our farm shop and it needed to weigh fruit and vegtables and lots of cheese etc, so we purchased the scales ( very expensive) and was told it would all be easy, i made it clear i had staff of all ages and they explained it would be easy. it was not! it was so slow, it took nearly 65/70 secounds per item, it was taken 10 minutes to serve one customer it was terrible. we explained this, nothing changed, so we had to stop using it, for 14 months since i have been trying to stop the payments coming out of bank and all the time they say "we are in contrat" but what about there contract obligation of a working product fit for purpose! its disgusting and every month they take the money.

Cons:

The fact that they belive they have the right to keep taking monthly payments for doing noting, for providing no service, they can see from our log ins we used it for two weeks, it was so bad we nearly lost our business over it!

All in All a good service

Comments: pretty good, not experienced other systems but don't feel the need to move on.

Pros:

Simple to use and easy to contact support if things go wrong

Cons:

connection between till and card reader occasionally drops out and resetting the machine takes time when you have a bar full of customers wanting served

Service is horrendous

Comments: I wouldnt recommend after dealing with this company, good product,good sales and set up, doesnt make up for the absolutely terrible customer service when there is a problem.

Pros:

Nice looking product, modern set up looks good on counter.

Cons:

customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.

Great customer service

Comments: Good. Sometimes entering stock is a bit of a faf. But apart from that good.

Pros:

Customer service. If anything goes wrong there is always someone to help

Cons:

Entering stock in one section and quantities in another

Good efficient service

Comments: We have 3 till systems with them and once we got them set up correctly, they wall work really well. Great backend for inforn=ming our accounts and reporting. Allgood.

Pros:

Their support team are helpful, courteous and skilled at solving problems. Highly recommended!

Cons:

Sometimes it can take a while to get through on the phone

Fakse information

Comments: I would never recommend this system. I will tell anyone who is looking for a system to not buy this one.

Pros:

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Cons:

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

They are Scamming People

Cons:

Nothing, they are useless. They are just scamming people. they Took money for terminal, payment processing. i told my requirements that I need invoicing, payment link, Virtual Terminal and pos machine. They said they all have it. After taking payment they said they cant verify my bank. Then I told to refund my money. After then I approved my account. Without sending and providing my requirements they are trying to charging me each month. When I talked to there support team they said they only provide invoicing, payment link, Virtual Terminal after one month processing. I asked why you guys told me you will provide me invoicing, payment link, Virtual Terminal. They said let me talk with him. No answer they didnt give me. Now whenever Im trying to reach them. They said I can only rise a ticket. Wait till then. Dont go with them

EPOS now reccomended.

Comments: Excellent service always provided with EPOS now.

Pros:

We love the connection between shops and our head office function.

Cons:

More charitable features for our Charity Shop.

All in one PoS device

Pros:

Cloud based, constant updates and regular syncing. Integration with Wix

Cons:

- Steep Learning Curve in terms of set up but once you get used to it then it's really good.