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About HubSpot CRM
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers.
Hubspot is also great for start-up companies or small businesses, as the pricing is more fair and other CRM tools can be overkill for a small company.
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Best marketing software that include awesome features which any use easily
Comments: Overall my experience with hubspot crm is very well, here first I used free version then I satisfy first time because at that time many software industries to provide their features to their customers then at that time I trusted hubspot crm .
Pros:
Hubspot CRM is a awesome and easy option that contain all the necessary or aquier basic features for your business. Its most beautiful features is its free versions available for all, it is all basic features which solve your difficulties which are confusing or non perfect to someone. Hubspot crm is a very famous and best software in industries which are leading in software industries at this time. There are many other software version available in market which provides all necessary features but hubspot crm completed our sequence. Here email to other Clint and chat with clints are actually crazy need on time.
Cons:
Paid version could out of experience for large area but I likely to review its because this platform provides all necessary features to all your acquirement or need your company. There are many software available in market but we get in quality in hubspot crm other than best. We can send industrial email for future time.
Perfect for startups and small teams.
Comments: Overall, it is a great review, and we have been happy since switching from Salesforce. It has been a blessing to have something powerful in our pocket to allow us to grow as a smaller startup.
Pros:
I like how everything within the platform can be viewed and is highly customizable. The ability to create unique fields that help your business find data to make better decisions is a great feature.
Cons:
They are starting to expand to areas where they are not great and becoming just "good" in a lot of categories vs "great" in specific areas. Starting to see them expanding to much.
A CRM with love-hate relationship
Comments: It wasn't the best experience, but we were able to operate using Hubspot for quite a few months. Ultimately, we couldn't find a more suitable alternative, so we've decided to stick with Hubspot CRM.
Pros:
A very robust CRM tool that tracks leads and potential customers across different stages. It's a solid solution for managing your pipeline and integrates well with every major tool, e.g. Mailchimp.
Cons:
It's very robust, but the free tier is fairly limited. Premium plans have premium pricing, so it's not really affordable for a startup.
Hubspot is the essential all-in-one system.
Comments: Professional. The whole experience is very proper with the integration team that teaches you how to use the system. We love Hubspot, it is our main core of our business now. It is where we track everything, get reports, and see how we can further track our leads, customers, and improve sales.
Pros:
Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support.
Cons:
It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful.
The Effective CRM Platform
Comments: HubSpot CRM has improved the relationships from the company and clients, and no challenges experienced.
Pros:
HubSpot CRM makes a suitable avenue that allows businesses connect with customers. There are efficient marketing structures well handled by the app.
Cons:
HubSpot CRM is innovative, and there are no challenges.
Best CRM for all. Easy and FREE too.
Comments: Very successful and easy to use. Greatly increased sales and made it much easier to manage clients and stay ahead of the game with relevant notes and details about each job.
Pros:
It's very intuitive and easy to use. Lots of free options too. I used to organise contacts and manage when I last contacted each person and their details or notes.
Cons:
Sometimes it was tricky to setup. For example there is no entrepreneur option, they have to have the contact details for a person and then assign them to a company as opposed to just combining these into one with a entrepreur/sole trader option.
Alternatives Considered: monday CRM
Reasons for Switching to HubSpot CRM: Trusted by Mark Cuban and other big name characters. Youtube videos and support is plentiful. Seemed the obvious choice.
Good CRM for any industry
Comments: Overall, it's a good experience and I would recommend it for any industry.
Pros:
It's very user friendly and easy to set up with no instruction. It has everything you need for a CRM.
Cons:
I'd say that having to continually purchase upgrades for more features.
Alternatives Considered: Salesforce Sales Cloud
Reasons for Switching to HubSpot CRM: It's a better bang for your buck especially if you don't need anything fancy.
Intuitive platform & easy to use, with great support available
Pros:
Intuitive platform, continuously updated with new features. Great support & clean UI.
Cons:
A large chunk of sales teams are not as familiar with HubSpot vs Salesforce which made it more of a learning curve for them. The platform is also more fixed in what can be customized, which is both a help & hindrance in some ways.
Alternatives Considered: Salesforce Sales Cloud
Reasons for Switching to HubSpot CRM: Initially, the UI and cross-connection between HubSpot platforms made life simple.
Easy beginner CRM
Comments: Overall easy to use and integrate. Tons of support and great training.
Pros:
Love that there is a free option to at least get started with capturing information.
Cons:
Cost to integrate certain things as well as adding more contacts gets costly the more you want.
Alternatives Considered: Salesforce Sales Cloud
Reasons for Switching to HubSpot CRM: We are using HubSpot in conjunction with salesforce at the moment.
Best CRM Out There
Pros:
It's a very easy to use CRM at it's core, but contains so much depth and the ability to always take it a step further with automations and workflows
Cons:
The cost adds up quickly, and there are a lot of features that you have to upgrade to gain access to. The simple act of clicking a button you don't have access to will trigger Sales Reps to try, fairly aggressively, and get you to upgrade
Using it for more than 2 years
Comments: - Overall experience is better than any other CRM available in the market. if you are a small scale company than the works better than Salesforce.
Pros:
- Easy to implement - Automated our sales process - You can customize the fields as per your requirements - The system is not that buggy except for last month couple of issues for the software
Cons:
- Marketing automation is a little faulty as you can not get accurate data from Hubspot. Hubspot data and google analytics data shows the difference. - Customer Services is not that trained, most of the time I ended up with finding a solution with my self
Alternatives Considered: Salesforce Sales Cloud
Reasons for Choosing HubSpot CRM: - The functionality and user interface is better here.
Switched From: Zoho CRM
Reasons for Switching to HubSpot CRM: -Easy to implement and easy to use. Not much change management is required.
Free CRM or full stack implementation - excellent value!
Comments: I recommend to anyone who makes the investment: spend a week to LEARN the product using the HubSpot certifications (video tutorials, etc. - use the resources to know WHAT you now have in your toolbox!). Then, PLAN and SCOPE your on-boarding project together, as a team. Don't try to do everything at once, or even in concert over various departments. What one area of your business needs WILL affect the others.
Pros:
Intuitive, easy to use, great support, fantastic on-boarding staff, excellent knowledge base. Large marketplace of ancillary providers, but if you have any level of reading comprehension, you can follow KB and/or support instructions provided and do-it-yourself.
Cons:
A few missing features, but HubSpot has a robust community for those kinds of requests. Honestly, I love the software so much that I cannot even think of anything very serious as a con. Example: cannot personalize the URL for quotes in the Sales Module. Service Module is fairly new and could use some maturation of features.
Alternatives Considered: Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Marketing Cloud Account Engagement and Salesforce Sales Cloud
Reasons for Switching to HubSpot CRM: I've stalked HubSpot for marketing trends since their early days when the only offering was marketing automation. This year, our company implemented a full stack from CRM & Marketing to Sales & Service and went live with HubSpot CMS on 9/30/19. I've worked with MANY different CMS platforms, and HubSpot is truly the easiest one for full-featured lead generation conversion needs, including analytics. And it's not just affordable; it's a good value!
HubSpot Over Everything Else
Comments: Once you get to know your way around the CRM with all the functionality it's really easy to use. Take time to get training on all of the functionality and HubSpot does a good job with their training staff.
Pros:
It's easy to keep track of everything in the sales pipeline like the last conversations you or another rep has had with a prospect or client, how many times you've followed up and to determine what work still needs to be done.
Cons:
It very rarely can be glitchy but when it is, it can be annoying. There are a lot of duplicate contacts that are in the CRM that confuses things a bit but they get cleared out then you'll have another batch to take care of.
Alternatives Considered: Salesforce Sales Cloud
Reasons for Choosing HubSpot CRM: We were expanding and needed more functionality to track deals and deal stages.
Switched From: Basecamp
Reasons for Switching to HubSpot CRM: Salesforce was a bit too big for what we needed, with a sales staff of only 4-5 we didn't need to have a CRM like Salesforce.
Basic plan is best value
Comments: Overall, HubSpot is our go-to, all day every day. The most important aspect to us is that it allows us to keep all of our information and updates in one place easily organized and accessible across our organization.
Pros:
We've had both the premium and basic plans of HubSpot and for what we need/use, the basic level is more than sufficient. It's a fantastic value and gives lots of options with a very clean interface and usability.
Cons:
The single only premium feature we would utilize for our structure would be having multiple pipelines, however, for something this relatively small I couldn't justify the huge cost difference of upgrading just for that essentially.
Alternatives Considered: Salesforce Sales Cloud
Reasons for Choosing HubSpot CRM: Better features on HubSpot, better value for what you get
Switched From: Pipedrive
Reasons for Switching to HubSpot CRM: Hands down we chose HubSpot over Salesforce because of the cost/value, really no other reason as I'm a huge Salesforce fan...just not a fan of the price tag for a small organization.
Everything you could need -unless you need mobility.
Comments: Overall, I'd have to say my experience has been quite amazing. Their desktop/website side is strong and speaks for itself, but they need to work on mobility (and I know I've trashed-talked their mobile app a bit, but it does track some things, like phone calls and emails and such, which maybe that's all you need to do.. it'll do a great job there), we're in 2020 now and ain't nobody wants to be carrying around these massive laptops anymore.
Pros:
There's tons & tons of features to love about Hubspot. The power of the platform, even the free version of it, is undeniable. Tracking customers, managing issues, following up with loose-ends.. it's all handled seemlessly here and it's so smooth you won't even notice the undoubtedly massive amount of effort that's been put into it. - Hands-down best feature? The issue Ticketing system.
Cons:
As i mentioned in the title of my review here, mobility. The biggest issue i've had with Hubspot is the fact that i can't really use it outside the office, unless i pull my desktop and set it up in the back seat of my car.. because that's how bad their mobile app is right now. That being said, they have a long-running feature-request board that gets tons of comments asking them when they'll update their app to bring more amazing features to mobile, but that hasn't had a reply from them in almost a year now. - The main feature their app needs? The mobile Ticketing system.
Alternatives Considered: Microsoft 365
Reasons for Switching to HubSpot CRM: I was using like the contacts and calendar in 365, and I think we can all agree they're just not made for tracking hundreds of customers.. once you pass a certain point, you need a legit CRM solution, and Hubspot is the first one i came across, and i loved it, untill it tried to take it with me in the field.
Nothing compares to HubSpot
Comments: The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I preach HubSpot whenever the opportunity arises! It's all so very smooth, connected and automatic, and it saves me time every day so I can focus on selling and not as much on administrating.
Pros:
Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic!
Cons:
I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks..
Alternatives Considered: Zoho CRM and Salesforce Sales Cloud
Reasons for Choosing HubSpot CRM: There are more benefits to using HubSpot, not the least of which is that it's cloud based, so I can use it anywhere on any device. I couldn't do that with ACT!
Switched From: Act!
Reasons for Switching to HubSpot CRM: HubSpot had all the features I was looking for and more! Plus it has a free level that is very generous, and one I tried it, I was hooked!
Best of the best honestly
Comments: HubSpot to me is la crème de la crème - or the best. I'm an advocate for software when it comes to marketing automation and I've tried everything (infusionsoft, activecampaign, salesforce, marketo, HighLevel (although HighLevel is also phenomenal)
Pros:
Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.
Cons:
As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage
Alternatives Considered: HighLevel
Reasons for Choosing HubSpot CRM: Mostly software consolidation but also ease of use
Switched From: ActiveCampaign and Pipedrive
Reasons for Switching to HubSpot CRM: To me high-level seems like it is amazing for marketing automation but not as CRM. Pipedrive seemed like a pipeline with automation - the CRM feature wasn't really as prominent as I personally would have liked it to be.
Hubspot CRM offers the most complete free Customer software for startups and professionals!
Comments: After you get used to the workflow of Hubspot, it is a breeze to use. Contacting new clients and adding them to Hubspot in no time becomes second nature. I also have Hubspot open during a Zoom call. I add some notes that I want to discuss, and report the full call just after we closed the call.I can then directly send an email with all the details to the other party.
Pros:
The ease of use and many features that Hubspot CRM offers. Especially considering it is free software!I have tried out a few paid variants online, but I still fallback to Hubspot.That is saying something!
Cons:
This might sound weird, but sometimes the options are just to many. In my opinion, a solid and simple workflow helps with productivity. With Hubspot, you often have too many options for your needs. Not a huge problem, but I noticed that a few of my clients (including me in the beginning) where overwhelmed with all the features it offers.
Alternatives Considered: Zoho CRM
Reasons for Choosing HubSpot CRM: A combination of the pricing and lack of features in Zoho.Hubspot still has the most complete platform, and once you get used to its workflow, it becomes a valuable toolbox.
Switched From: Zoho CRM
Reasons for Switching to HubSpot CRM: The amount of features Hubspot offers has not been beaten by any other software.And, it is free!
Hubspot is awesome: My review
Comments: My overall experience with HubSpot has been fantastic! In a time when it is difficult to get consistent, quality services, it is refreshing to do business with a company/service that delivers.
Pros:
I love the HubSpot platform. It's well designed, user-friendly and a very effective CRM tool. Pound-for-pound, dollar-for-dollar, HubSpot provides the most value of the business tools that I use.HubSpot is
Cons:
I really don't have any major cons for the HubSpot CRM service. The only note I would share with is that I have to re-log in at times but is a very minor inconvenience.
Alternatives Considered: Pipedrive
Reasons for Choosing HubSpot CRM: After doing some research, I determined that HubSpot was better equipped to meet my needs.
Switched From: Pipedrive
Reasons for Switching to HubSpot CRM: After doing some research, I determined that HubSpot was better equipped to meet my needs.
Great for Big Teams
Comments: Overall it is a great CRM with all features available but it is expensive.
Pros:
It allows for all possible lead captures and contact management you can think of.
Cons:
Visually every page looks the same so it can be confusing when learning the CRM to start with and take longer for team to get to know the navigation on the platform.
Alternatives Considered: Pipedrive and monday.com
Reasons for Choosing HubSpot CRM: The old system was not sustainable for growth and contact management.
Switched From: Google Drive
Reasons for Switching to HubSpot CRM: Customisable to our services and loads of intergration.
Best For Scaling Small Business RevOps
Comments: We are excited to keep trying new features on HubSpot that continue to augment our marketing and sales processes. Our team is gearing up this first quarter to implement there new AI integration into our business processes, excited for the year ahead!
Pros:
There are so many features that have been added on throughout the last few years, and we think AI is going to augment that. The most important process is moving leads down the pipeline for us with different automations, and assigning different team members self-qualified leads that can book calls through the HubSpot calendar. Apart from automations we are also very happy with how the Hubspot chat features connects to other social networks, critical for connecting leads to sales and customers to support.
Cons:
Lead capture feature isn't as flexible as other form competitors like TypeForm, it would be nice to have a component that didn't initially overwhelm visitors with the input fields.
Alternatives Considered: Salesforce Starter
Reasons for Choosing HubSpot CRM: More functions that integrated into our tech stack ecosystem available on Hubspot.
Switched From: Pipedrive
Reasons for Switching to HubSpot CRM: Easy of use compared to having a consultant set up SalesForce for us.
The best CRM for growing companies
Comments: We are very satisfied with HubSpot and we will surely maintain it permanently, its cost-benefit ratio is excellent.
Pros:
I love marketing, sales and customer experience automation aligned to the scalable growth of companies.
Cons:
The onboarding of the HubSpot team was very bad and that caused us to take a long time to understand the commercial methodology that HubSpot supports.
Alternatives Considered: Pipedrive
Reasons for Choosing HubSpot CRM: Because the other software was used to manage projects and we needed something professional and powerful.
Switched From: Bitrix24
Reasons for Switching to HubSpot CRM: Because the other software is very good for sellers but not for companies looking to grow.
User-friendly software with great resources. I am a big fan
Comments: I use it every day, and I am still constantly learning new things and finding new ways to use it and make my work easier. I am definitely a Hubspot champion.
Pros:
Hubspot is user-friendly, attractive, and useful for different levels of expertise. We use it for the website, blog, social media, email, and CRM. The content around the software is fantastic, with active blogs for different user groups, detailed guidance for how to use functionalities and what you could use them for, and templates to help you tackle projects. They provide a lot of resources to help you get the best out of Hubspot, and if you're stuck, the customer support is responsive and helpful. Something I particularly like about Hubspot is how actively they are developing it. It seems to be every month that we receive an update of new features, functionality or integrations. They have recently added the ability to manage multiple currencies, which people had been really actively asking for on the community forum, and I was so pleased to see this added. Hubspot clearly listen to the feedback and suggestions from the community.
Cons:
There are some things which are a bit inflexible. For example, the Industry field for Companies is very large and has a lot of industries which would never be relevant to us. I would like to be able to delete or at least hide features and information which we never use and would never use. Our email is on Outlook Exchange, which unfortunately means we are unable to use some of Hubspot's functions, like being able to email from within the platform and the Meetings function, which I would love to be able to use.
An Overly Honest Review
Comments: Overall, Hubspot is an incredible software with more to offer than I originally thought possible in one system. While there's a lot of room for improvement, they make weekly updates to software. It's continually growing and getting better and it was already very impressive. I have become the cheerleader in my company for Hubspot and if they were a football team, they'd be the team that consistently beats their more talented rivals but doesn't always score against the easy wins. It's frustrating but knowing their talent and that they're truly better than that, you realize that they'll figure it out sooner or later. Go team, go!
Pros:
I like the overall ease of use within Hubspot. Tasks like building a landing page or setting up an automation workflow are not longer complicated pieces of code. They're truly user friendly to build, change, and report on. There are so many resources to help you if you do get stuck on anything. Between the blogs, learning academy, ask the community, and actual support... you can find the answer to any question. Sometimes the answer is simply that it cannot be done and then you're prompted to leave your idea in the community to vote on. This feature is another one that I appreciate a lot as we've been told that the communities top voted ideas are the ones the engineers work to bring to light first. If this is true or not is unknown by me, but I do greatly like the idea.
Cons:
Hubspot is a wonderful software however, the worst headache a user will have is Hubspot missing many key and often basic features regardless of the level you purchase. They simply don't exist. A couple examples, you cannot schedule reoccurring tasks. This means if you have daily Tasks that you want to add to your Task Queues (another absolute favorite feature) you will have to manually add each daily task. Tasks also don't sync to your Google Calendar. The Conversation Inbox is their most limited feature in my opinion. This is meant to serve as your email system however there are so many holes in it that we were not able to navigate away from our existing email platform. You cannot have folders or multiple inboxes in the same view unless they are the default folders. You cannot make your own at this time. You have to manually add your signature if you are working from the inbox but it will automatically populate if you are working from a contact's page. Hubspot form submission notifications come into your separate email platform visually appealing and easy to read, however this email does not show up on the contacts timeline but instead the information gather is presented in a hard to find expandable note that is not user friendly. More so that pretty Hubspot email does come into Hubspot, it just gets automatically marked as spam due to Hubspots none-changeable rule that anything coming from [email protected] gets marked as spam.
The best 4.5Hub
Comments: PlatformUser150 words about The great Hubspot.comChatGPTHubSpot.com is a renowned and innovative inbound marketing and sales platform that has revolutionized the way businesses attract, engage, and delight their customers. With its user-friendly interface and comprehensive suite of tools, HubSpot.com empowers companies of all sizes to effectively manage their marketing campaigns, sales pipelines, and customer relationships.One of HubSpot.com's key strengths lies in its inbound methodology, which focuses on creating valuable content to attract and convert leads organically. The platform offers a range of features, including website optimization, social media management, email marketing, customer relationship management (CRM), and analytics, enabling businesses to execute their marketing strategies seamlessly.HubSpot.com has become a hub for marketers and sales professionals worldwide, providing valuable resources such as webinars, blog articles, and training courses to educate and inspire its user community. The platform's dedication to innovation is evident through its regular updates and introduction of new tools, ensuring that businesses stay ahead in the rapidly evolving digital landscape.With its commitment to helping companies grow and succeed, HubSpot.com has become an indispensable asset for businesses seeking to streamline their marketing efforts, nurture leads, and build lasting customer relationships.
Pros:
HubSpot is a powerful and comprehensive marketing and sales software platform that has revolutionized the way businesses attract, engage, and delight their customers. With its all-in-one approach, HubSpot offers a wide range of tools and features that are essential for businesses of all sizes. Here are some key reasons why HubSpot is of great importance:Integrated Marketing and Sales: HubSpot brings marketing and sales teams together on a single platform, fostering collaboration and alignment. It provides a unified view of customer interactions, allowing teams to streamline processes and work towards common goals.Inbound Marketing Excellence: HubSpot is synonymous with inbound marketing, which focuses on attracting customers through valuable content and personalized experiences. The platform offers a suite of tools to create, optimize, and distribute content, enabling businesses to attract leads and convert them into customers.Customer Relationship Management (CRM): HubSpot's CRM is a powerful asset that helps businesses organize and manage customer data effectively. It provides a 360-degree view of customer interactions, tracks deals and sales activities, and enables personalized communication with customers at scale.Marketing Automation: HubSpot simplifies marketing automation, allowing businesses to automate repetitive tasks and nurture leads throughout the buyer's journey. It offers features like email marketing, lead scoring, workflows,
Cons:
While HubSpot offers many advantages for businesses, there are several cons to consider as well. Here are 380 words discussing the disadvantages of using HubSpot:Complexity: HubSpot is a robust platform with numerous features, but its complexity can be overwhelming for some users. The learning curve can be steep, requiring time and effort to understand and utilize all the tools effectively.Cost: HubSpot's pricing structure is relatively high compared to some other marketing automation platforms. The cost increases significantly as your business grows and requires more advanced features or additional contacts.Limited customization: While HubSpot offers some level of customization, it may not provide the flexibility that certain businesses need. The platform's templates and modules can be restrictive, making it difficult to create truly unique and tailored designs.Integration challenges: Integrating HubSpot with other software or platforms may be complex, especially if you're using legacy systems or niche tools. It may require technical expertise or additional third-party tools to achieve seamless integration.Limited SEO capabilities: While HubSpot provides some basic SEO tools, it may not offer the depth of features required for advanced search engine optimization strategies. This could be a disadvantage for businesses heavily focused on organic traffic and ranking higher.