CasePacer Reviews

Consistency, control and scalability

Comments: It's been terrific! Their team is very knowledgeable and responsive. Our lawyers are able to carry larger dockets with more control and fewer team members.

Pros:

The software is smart. All of our processes are embedded into the workflows of the software. The ticklers point the way and make it impossible for the user to fail. Very efficient and gives you the confidence that comes with knowing everything is under control.

Cons:

Change can be hard. Some people will resist letting go of the old way of doing things. It is worth it for the efficiency gains and peace of mind.

Good program with even more improvements on the way

Comments: Overall it's been a positive experience, and it's a good product.

Pros:

As a user, it's easy to navigate. If you use it properly and to it's full capacity, it helps to make sure you're not missing something important that could result in malpractice. I also know that the company cares about user experience, and is taking into account the feedback from their users as they're working on making a lot of new improvements.

Cons:

It can be overwhelming if you turn on every workflow and "tickler" (to-do) that is available, but you can customize things/turn them on or off. It works fine, but there are so many upcoming improvements and it feels like it's taking a really long time. I wish there was more ability to customize things as an admin rather than waiting for the company to get back to you on certain things.

Legal Software for All Sizes

Comments: Made tracking easy, work faster, and more beneficial for a team together.

Pros:

The organization of the case file pages are easy and detailed.

Cons:

Templates for document creation is a tough workaround to learn.

Paralegal Review

Pros:

All the client cases being in one place and all the client cases have similar organization making it easier to review new case files.

Cons:

There is no privacy amongst co-workers. Any co-worker can look at my cases and my documents.

Efficient, intuitive and Scaleable

Comments: Our firm has grown exponentially because of our ability to be more efficient and nimble. I was on the ground floor with Case Pacer. I participated on the attorney advisory committee to assist in developing the software. I have a COSI major from Brandeis University and have thoroughly enjoyed the process and journey. Case Pacer is a software for the attorney, to make them better counselors and advocates for their clients.

Pros:

This organizes all users into the same game plan. The built in efficiencies allow the legal team to manage far more client cases than before. While this is hugely important, it cannot be overstated that cloud based, secure information management allows us to be paperless. No filing cabinets. No storage facilities or office space consumed and overwhelmed by paper. Know in a glance the status of a case, so taking phone calls is much easier and stress free.

Cons:

Its primary draw back is being improved. Knowing what team members are doing with their time (especially if working remotely) can be challenging. New reporting that is being improved allows managers to see the work of the team. Also, if transitioning from a different case management platform, you may find integration less than seamless. But the effort in the transition is well worth it.

The best practice management software for your law office

Comments: My experience with Case Pacer has been excellent. I highly recommend them to any law firm looking for the best practice management software available.

Pros:

Case Pacer is a versatile product with much potential for expansion and customization. The development team takes great care to design a system and user interface that suits your specific needs. Their platform is continuously evolving as they look for new and better ways to improve. And given the high level of service you receive, their pricing becomes all the more agreeable.

Cons:

The initial design and implementation of your system may seem daunting at first, but this concern is only the result of the many options they have to offer. Case Pacer's staff works with you every step of the way to make sure you have the best possible experience.

Lifesaving Software

Comments: We have had a fantastic experience with CasePacer. Using their tools, we were able to move over 4000 plaintiffs through a supplemental questionnaire in just three weeks with zero data entry by our team. The product is phenomenal.

Pros:

I love that it allows us to manage large caseloads with a minimal staff. The team has worked with us on many customizations to allow us to respond quickly to court direction or unexpected requests.

Cons:

We would love to have an e-signature integration and a broadcast communication tool to replace MailChimp.

Works well, fast and efficiently

Pros:

As a cloud based product, CasePacer has reduced the footprint of servers and services that we are required to maintain in house including various SQL servers and licensing, application servers and installations, and the dependencies and updates required to the applications deployed in the environment. Additionally it offers a WebDAV based workflow that allows the traditional "mapped letter drive" functionality that our userbase is familiar with AND a utility to place documents into this repository that allows the users to be more efficient with placing documents into the case file.

Cons:

While the calendar built into CasePacer works well and is intuitive it does not currently sync with Outlook/Exchange. I hope this changes in the future with a Microsoft Graph API integration.

Works with clients to suit thier needs

Pros:

I feel that that integrated our needs as a firm and were able to communicate easily. Many changes were needed for our site as our firm handles thousands of cases at a time. Case Pacer implemented what changes they can and work with us on many projects.

Cons:

Many of the features are on a global scale and cannot be adjusted but Case Pacer does creativly find alternatives to better suit the needs of the cases.

CasePacer Rocks

Pros:

I would say CasePacer is easy to use. It was easy to learn and support/training was great.

Cons:

Cannot enter decimal amounts in PIP benefit screen. For instance, client drove 220.5 miles in August for appointments. You can only enter 220 or 221 miles. Life is not always exact!

Love CasePacer

Comments: Their customer service is really good and they have great training opportunities. We have had nothing but good experiences with CasePacer.

Pros:

We have been using CasePacer for several years. It has streamlined our cases and is very easy to use. It is also very easy to train new people to use the software.

Cons:

There are times that the HUB glitches and we are not able to access the client file.

User friendly platform for case management

Comments: I enjoy using CP and like that it is web based

Pros:

i like that i can access CP on my phone, wish is was more user friendly though

Cons:

the mobile version could be better, would like to navigate through it easier

Access 24/7 every day & web-based

Comments: The Customer Success Team is great to work with and they respond quickly to our questions. [SENSITIVE CONTENT HIDDEN] who is the [SENSITIVE CONTENT HIDDEN], is extremely knowledgeable and highly responsive. She really cares about her customers and works to translate our business needs so that we have world-class technical solutions.

Pros:

Case Pacer's ease of use and accessibility. The Layout/design is intuitive and the ability to forward emails internally to each case is a time saver.

Cons:

Would like to be able to do ad-hoc reporting.

CasePacer our office's latest software

Comments: Happier with this program than I was with the slow program we had prior

Pros:

It is web based and you are able to access from any connected devise.

Cons:

Document saving using CasePacer drop has problems

User Friendly

Comments: Great.

Pros:

This system is very easy to navigate thru.

Cons:

Case Search does not always which doesn't allow me to access cases quickly.

Easy to use

Pros:

Case Pacer is easy to use with great functionality and features.

Cons:

Initially had some calendar issues which have now been resolved.

So helpful

Pros:

It's wonderfully easy and helpful for me on a weekly basis.

Cons:

Sometimes it's hard to navigate, but that's rare.

This is a very good software, I highly recommend to use it.

Pros:

Document management is very advanced in this software

Cons:

Transform your law practice with software and tools built by legal professionals.

Making legal work easier for everyone

Pros:

The fact that its created by attorneys for attorneys. It helps and it is understanding because its made by people with the same knowledge

Cons:

It can be a little slow at times when you do a large search. It would be better if it had another tool to help you customize your search