FreightPOP Reviews

A great TMS platform for Mid-Sized Shippers

Comments: Overwhelmingly positive - we recouped our investment in the platform in 3 months.

Pros:

The ease at which we could onboard all of our transportation partners to a single platform

Cons:

It does not have a Business Intelligence tool

Great TMS for any business

Comments: FreightPop has supported my one person department, and has already brought our LTL pricing down. The onboarding specialist (Garrett) was incredible. He has been patient, kind, and helpful regarding any issue that arose. The other support specialists (Sal and Ben) have also worked diligently to get us up and running. The customer service has also been wonderful with any other technical issues that have popped up. I am excited to see how FreightPop can further improve our business.

Pros:

There are so many features I like about FreightPop. The tracking option was the main reason I started looking for a TMS system. Our company typically ships 400 flat bed/truck load shipments a month, and with over 100 carriers, that becomes a daunting task to follow up with each individual load. In addition, the quoting feature is incredibly helpful, especially with our variety of LTL shipments. The last feature that we are just now becoming familiar with is the invoice auditing feature. This was also one of the critical areas our company was looking for assistance with, and it has already delivered on its part of the investment.

Cons:

The hardest thing for me personally was trying to upload negotiated freight rates myself. We have a few carriers with contract rates, or with pallet pricing, and they missed the initial upload time frame. I received help uploading them, and I will probably continue to need that assistance. However, the support to do that is fantastic.

FreightPOP the best overall shipping product

Comments: This company is great to work with and when we changed ERP systems our users wanted it back, so we had an interface developed and they are now happy again.

Pros:

The software just works. They have fabulous tech support.

Cons:

Wish they would have had an interface into Epicor Kinetics.

TMS review

Comments: I felt that support was a little slow in responding to certain issues I had with the software

Pros:

A bill of lading was easy to produce and the rates were side by side with carriers

Cons:

Certain carriers had issues that were never resolved

FreightPOP is the BEST TMS

Comments: People is what makes a great company. FreightPOP has a great product, but the over all experience was wonderful thanks to people like [sensitive content hidden] They have helped us improve our logistics department leaps and bounds.

Pros:

What I love about FreightPOP is it makes the complex simple. Members of our logistics department can do very difficult shipments, with the correct paperwork at a great transportation cost in a matter of moments. Shipments like that took me a very long time to learn and build up to, now my team members do that their 2nd week on the job, thanks to FreightPOP.

Cons:

I love FreightPOP, I would change nothing about it.

FP Pros & Needs for improvement

Comments: It's been a love hate experience but the FP development team strives extremely hard to perfect their solution. A few more fixes/enhancements and nothing in the marketplace will be able to contend.

Pros:

Carrier integration is simple. Rate Shopping works great. FreightPop support is amazing. Cloud based is a nice advantage. Parcel & LTL options.

Cons:

Address entry is extremely clunky. Address validation should be automatic and display an icon on the main shipping screen for a quick glance, and it should also have an icon that differentiates the address between commercial and residential. A reset/clear button on the ship screen would be useful. Google address suggestions should be able to be turned off or have a USPS database via api. There are limited User/Roll permission settings, you can block a user from a carrier completely, but not specific services, i.e. Next Day Air AM.

Best Freight management software encountered

Comments: Very enjoyable and no serious complaints.

Pros:

I have liked the customization that freightpop provided for our organization. I like how we can view all our carriers at once including parcel. I also have enojyed the propt tech support. We hope in the future to be able to use more broadly the tools that freightpop provides.

Cons:

something that i have always disliked is the GUI for this software, although somewhat user friendly it has a lot of screens sometimes to reach what is needed.

Ease of use

Pros:

Customer service is very quick to help with any situation you come up with. The web page itself is easy to use.

Cons:

It would be nice to seea face from the company every now and then.

We love Freightpop

Comments: Very positive, was a great investment for our company, it does exactly what we were looking for.

Pros:

The ease of use, being able to rate shop different carriers, and cost tracking.

Cons:

The only negative thing with FP is the software updates sometimes cause bugs in the system. Customer support is awesome and always works to resolve the bugs very quickly.

An Up to date TMS solution

Comments: We use it everyday for every shipment both freight and parcel, it gives us a great solution to capture the data from every shipment both incoming and outgoing.

Pros:

The ease of setup, the ability to quickly learn and how short of a time the team got used to the solution.

Cons:

Like all software there are a few glitches that arise, but their customer support team was quirk to respond and resolve the issue.

Good Job!

Comments: I like it, and as it gets better the more I like it

Pros:

the ease of use and how fast support responds and fixes issues

Cons:

not always consistent with performance. Sometimes FedEx, or another shipper will be down.

A Game Changer for LTL Freight Shippers

Comments: FreightPOP has helped us to reduce workload and reduce shipping costs while improving scalability and visibility. Through nearly two years of service, we have seen constant development and improvement, and support is very responsive. We have even seen feature requests turn into live features just a few weeks later.

Pros:

FreightPOP reduced our freight quoting workload from two entries (quote on a 3PL, and quote on our best direct carrier), to just one. One quote/ship platform with a shared history (of quotes and shipments), and which allowed us to add additional carrier and 3PL accounts into the bidding competition, with no additional per-quote overhead.

Cons:

Every now and then there are a few quirks. Most often these are remedied by telling the user to log out of the portal, and log back in.

FreightPop really helps our department save time and money!

Comments: 1. Time saving
2. Easy to use
3. Good data collecting center and provide us a great follow up.

Pros:

1. Easy to use. You only need to input all the information you have with your carriers, Freightpop will do the work. You can also access the data wherever you are, arrange the shipping in anywhere. It is so convenient. 2. Great to follow-up manage. You only need to go to one stop, FreightPop to gather all your report, tracking information, and data. It is all there. You don't need to go here and there to get excel sheets or PDF files. FreightPop did all of them for you. 3. Smart. Instead of sending e-mails to different carriers for different shipment, you only need to type in the shipping info in FreightPop. It does the job for you. With FreightPop, it send out quote request for you and get instant rates (if you preload them) or spot quotes and carriers will response to your e-mail address. Once you select certain carrier, the information is in the system. It saves us 70% of our freight request time

Cons:

Sometimes they have system upgrade and it will show some error message. But after we communicate the administrator, It got fixed right away!

Freightpop Review 2023

Comments: This platform has made my job so much easier! I don't have to jump back and forth between platforms anymore to ship for freight and parcels. It's all in one spot. If I have questions the team is there to help!

Pros:

Freightpop is one of the few platform where you can do both freight and parcel shipments. No more going back and forth between platforms!

Cons:

Can be a bit slow to load information but there are tricks to fix that. The team at frieghtpop has been helpful with this!

Great TMS Solution

Comments: FreightPop has greatly increased effectiveness when dealing with all type of freight

Pros:

Having all carriers integrated to one platform makes for easy decision making when shipping freight. Also allows for quick turnaround when setting up new carriers with their pool of already integrated companies

Cons:

Communication on known issues with carriers could be improved

From a current user!

Comments: It has been a very positive experience. The platform works great for our company, and the support staff is super friendly and helpful

Pros:

Ease of use! Helpful/ Quick support. Fits our needs for our business perfectly.

Cons:

Not any cons. When a problem arises, FreightPOP is quick to address.

Great product

Comments: This has been a very important tool for our business.

Pros:

How easy it is to get started with. We have multiple locations and were able to roll out to all of them right away.

Cons:

There are not anything i can think of as bad. They are constantly making imporvements.

FreightPOP

Comments: Very satisfied with FeightPOP. We moved from basically typing in information on a BOL and tracking by looking up a ticket and paper to FreightPOP which lets us track shipments in real time and produce a BOL with all the necessary hazardous information.

Pros:

The speed at which FreightPOP can make changes to their software which helps us in the end.

Cons:

To see the updates that will be implemented before the change is made to the production system would be great. Now, the change is implemented but it seems we are doing the testing.

User friendly shipping

Pros:

The thing I like the most about Freight Pop is all the features. Whether it's shipping out orders or tracking orders that have shipped, everything is very user friendly. It integrates well with our inventory software and makes it easy to customize what I'm shipping. It also has price quoting and works with shipping accounts you may already have. So we can see the market price on shipping as well as the discounts we might get from somewhere like UPS or FedEx.

Cons:

The issues I have with Freight Pop are few, but they're still there. We had a few issues with labels printing correctly and addresses not saving correctly. The nice thing is that you have direct communication with their support team which everyone is very helpful and quick to respond to help fix any problems.

It enhances our ability to ensure the delivery of materials to the project without delay.

Comments: FreightPOP has helped us achieve comprehensive supply chain management, increase confidence in material delivery times to the site, reduce downtime, and keep project activities on track.

Pros:

FreightPOP is crucial for companies that want to make the components of their supply basket visible to all team members. FreightPOP helps you prepare customs paperwork, including essential bills of lading and others. FreightPOP updates and alerts reach all team members quickly so that everyone can track orders; FreightPOP will also improve communication with suppliers and shippers, reducing supply chain disruptions.

Cons:

Everything is working fine with FreightPOP; we need to organize a course for new members so that they can do the jobs well.

Happen Ventures Review

Pros:

As a user, and using FreightPop every day for quoting, I can say it is very user-friendly and most importantly, it saves you a lot of time. We are able to complete multiple bookings at a time!

Cons:

Nothing, everything work very well, there is nothing I dislike at this time!

Freight Pop built us a software to integrate with our current use of Quickbooks.

Pros:

The number one most impressive thing has been the customer service, hands down. Whenever we run into a problem we are able to get a developer on the phone the same day to address the issue. Most bugs are addressed in 24 hours with some taking a day or two extra. We have never had to follow up on an issue. It is always resolved to completion.

Cons:

The navigation of shipments using a side scrolling bar is a little cumbersome. Previously only being able to have one shipment per account was a problem but that has not been resolved.

Exceptional Freight Management Solution

Pros:

FreightPOP has revolutionized our shipping and logistics management. It has not only saved us time and money but has also improved our overall customer satisfaction. If you're looking for a complete, user-friendly, and efficient freight management solution, I highly recommend FreightPOP.

Cons:

the cost of subscription or licensing fees can be a significant expense.

An easy way to integrate your ship service

Pros:

It comes with all the features that you need to monitoring your shipment, because you can save a lot of time in the configuration, it is very easy, you can also have direct connection with the process, compare time and prices, track the shipments easily and analyze the information through graphics that the get you automatically, with this app you can save money and time easily, is the best for your business.

Cons:

It can takes a little time to get used to FreightPOP because it has a lot of features to manage, so my recommendation is for you to set an specific aspect of the app to improve your business and later use others.

Great TMS for E commerce companies and Logistics enterprises

Comments: As with any company, every company has their own particular needs and FreightPop has made a great effort to accomplish all of their customer's particular requirements. Once you start learning the TMS solution you get in to small details that you didn't knew they exist and sometimes you need to give FreightPop a call to be clear on those additional enhancements they also offer in their solution.

Pros:

Easy software to set up, literally in seconds, after you sign up to their portal. Once you have your account set up you can set up your carriers and customers and start shipping within minutes . If you have a technical question their service team is great and they go far and beyond to get your problem solved