--- description: Learn more about BrightHR pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BrightHR Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Human Resources Software](/directory/5/human-resource/software) > [BrightHR](/software/151525/brighthr) # BrightHR Canonical: https://www.capterra.ca/software/151525/brighthr Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/151525/brighthr?page=2) > BrightHR is a complete HR software solution that transforms the way you manage your team, freeing up your time to do what you do best. > > Verdict: Rated **4.6/5** by 176 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BrightHR? Small to medium-sized businesses (SMEs), as well as large corporations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 176 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BrightHR - **Location**: Manchester, UK - **Founded**: 2015 ## Commercial Context - **Starting Price**: $6.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: BrightHR costs from £4.50/user/month (excl. VAT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Ireland, United Kingdom ## Features - Alerts/Notifications - Approval Process Control - Attendance Management - Attendance Tracking Software - Employee Database - Employee Management - Employee Portal - Leave Tracking - Onboarding Software - Payroll Management - Reporting/Analytics - Role-Based Permissions - Self Service Portal - Time & Attendance - Time Off Management - Timesheet Management - Vacation/Leave Tracking ## Integrations (3 total) - Gmail - Google Calendar - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Human Resources Software](https://www.capterra.ca/directory/5/human-resource/software) ## Related Categories - [Human Resources Software](https://www.capterra.ca/directory/5/human-resource/software) - [Absence Management Software](https://www.capterra.ca/directory/33376/absence-management/software) - [Time Tracking Software](https://www.capterra.ca/directory/30612/time-tracking/software) - [Leave Management System Software](https://www.capterra.ca/directory/31400/leave-management-system/software) - [Time Clock Software](https://www.capterra.ca/directory/30001/time-clock/software) ## Alternatives 1. [Rippling](https://www.capterra.ca/software/172127/rippling) — 4.9/5 (4694 reviews) 2. [BambooHR](https://www.capterra.ca/software/110968/bamboohr) — 4.6/5 (3263 reviews) 3. [Paylocity](https://www.capterra.ca/software/86714/webpay) — 4.3/5 (1831 reviews) 4. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5138 reviews) 5. [ADP Workforce Now](https://www.capterra.ca/software/155895/workforcenow) — 4.4/5 (7188 reviews) ## Reviews ### "Avoid contract - VERY DISAPPOINTING" — 1.0/5 > **Natalie** | *September 11, 2025* | Human Resources | Recommendation rating: 0.0/10 > > **Pros**: onboarding and introduction of the software > > **Cons**: 1. Communication and Customer Service Issues : My experience with this company has been marked by significant communication breakdowns. When seeking specific information and answers to detailed questions, I was repeatedly transferred between agents without receiving the precise materials or responses I required. This pattern of ineffective communication not only wasted considerable time but also demonstrated a lack of proper training or coordination among customer service representatives. 2. Contractual Concerns : The contract terms present serious concerns regarding customer rights and fair business practices. Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies. This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability. They didn't even notify me prior to the renewal which raised a red flag to me. When service quality issues directly contribute to a customer's decision to cancel, the company should reasonably adjust termination fees rather than maintaining such restrictive financial penalties. This practice effectively holds customers financially hostage to substandard service. 3. Legal Compliance Concerns : The contract terms raise questions about compliance with Ontario commercial law and consumer protection regulations. Under Ontario's Consumer Protection Act and related commercial legislation, businesses must ensure their contracts contain fair and reasonable terms. The 80% cancellation fee structure may potentially violate: -Consumer Protection Act provisions regarding unfair contract terms -Common law principles of unconscionability -Provincial regulations governing commercial contracts and cancellation rights I recommend that potential customers carefully review these contractual obligations and consider seeking legal counsel before signing. Current customers experiencing similar issues may wish to consult with legal professionals regarding their rights under Ontario commercial law. Recommendation Based on these experiences, I cannot recommend this company's services. The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider. > > VERY DISAPPOINTING ----- ### "Helpful Introduction and Easy-to-Understand Training" — 5.0/5 > **Vishal** | *February 25, 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The introductory Teams meeting was very informative and well-structured. The team clearly explained the services offered by Bright HR, and the tutorial on using the app was simple, practical, and easy to follow. The support provided during the session was helpful and professional. > > **Cons**: There were no issues encountered during the entire experience. Everything was well-organised, and the session ran smoothly from start to finish. The information provided was clear, and all aspects of the platform were explained in a simple and easy-to-understand manner. The team was responsive, professional, and ensured that all questions were addressed promptly. There were no technical difficulties or areas of confusion during the tutorial. Overall, the process was seamless, and there were no areas that required improvement based on my experience. > > Overall, it was a positive experience. The session provided a good understanding of the platform and how to use it effectively. The team was supportive, and the training made it easy to get started with BrightHR. ----- ### "The Benefits and Disadvantages of the BrightHR System" — 4.0/5 > **Evelyn** | *June 13, 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The HR component is robustly defined to suit the specific needs and requirements than the Bright safe designed for Health and Safety which Home care providers needs. The clock-in feature is okay. > > **Cons**: There are some mandatory features and tasks that needs to be added to the Bright safe(health and safety component of the system ) like the CQC compliance updates, basic care plans and assessments templates for domiciliary care providers ,daily tasks \& some other stuffs which makes it incomplete and the system can not be rated as ALL IN ONE. A care business provider with good experience can manage this shortfall and it’s time consuming. There is no section for the Domiciliary visit record because the Rota and shift feature is nor working for the same thing probably due to shorter hours in the Domiciliary sector. > > As aforementioned in the Questionaire in the pros and cons, the Bright Safe section for home care providers can benefit more if the software is updated to meet their requirements and needs while the HR section is robustly updated. I believe that with more comments from varying health care providers, the lapses will be updated to suit everyone’s needs. ----- ### "Learning as I go" — 4.0/5 > **Lindsey** | *March 4, 2026* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: The Chat function was very good. \[sensitive content hidden\] was very knowledgeable and very, very patient. the public holidays for Scotland need to be changed > > **Cons**: It's quite muddling - I don't really have a lot of time to be able to sit and work it all out but I suppose it's like anything new. Tom was a great help > > Time consuming at first but I think it will be good once I get to grips with it. Other people I know have said it's good ----- ### "Superb Customer Care with a human touch\!" — 3.0/5 > **Paula** | *July 18, 2025* | Entertainment | Recommendation rating: 5.0/10 > > **Pros**: The customer care is so prompt, supportive, caring, patient and understanding. I particularly want to thank \[sensitive content hidden\] who handled our issue with humanity, respect and she went above and beyond to resolve it with compassion. Things were followed through in a timely manner, and we weren't left for days without a progress report or an answer. It is so refreshing these days to be able to speak to actual human beings who can understand complex situations than chatbots that leave you frustrated and no better off\! Well done BrightHR for sticking with a more human approach\! Bulletins were really useful too\! > > **Cons**: software didn't allow changes to employee information without huge difficulties. Welfare support offered to employees via phone fell short of it's offer. The training for staff was great initially but didn't keep up to date for our sector. Auto renewal element was not made clear and no reminders after a 5 year contract period that this was due. Software didn't meet all our business needs so we still relied on other platforms that did not 'talk' together meaning data duplication and increase in time/ work not less, but we are a small not for profit CIC in a niche sector. > > Generally good. The customer care is BrightHR's greatest strength with the ability to talk directly with people who understand ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ca/software/151525/brighthr?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/151525/brighthr) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data