Average Ratings

  • Overall
  • Ease of Use
  • Customer Service Software

About Veeqo

Veeqo is the all-in-one inventory and fulfilment platform that gets your ecommerce business ready for growth - with 30+ integrations.

Learn more about Veeqo

Showing 41 reviews

Adam W.
Owner
Apparel & Fashion, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017-02-24

"10/10 flawless!"

Comments: What can I say... it's changed how we do business and boosted productivity massively! The customer service is without doubt the best I've ever had from any other company I've ever work with. Thanks Veeqo. 6 stars!!

Pros: Speed
Reliability
Ease of use

Cons: Nithing

  • Reviewer Source 
  • Reviewed on 2017-02-24
Verified Reviewer
Co-Owner
Retail, 2-10 Employees
Used the Software for: Free Trial
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020-01-30

"Integration Software for Amazon Marketplaces lacking in key functionalities"

Comments: Overall, this sees to have less functionality than Webgility or other software.

Pros: This software is one of the myriad available to synchronize online sales marketplaces with quickbooks desktop.

Cons: However, it doesn't have the ability to integrated marketplace fees with the accounting integration, so it didn't work for us.

  • Reviewer Source 
  • Reviewed on 2020-01-30
Paul J.
Internet
  • Overall Rating
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015-03-06

"Multi Channel Inventory Management"

Comments: We have been successfully running an online Golf and Fitness Business across multiple channels for many years, however in 2014 we expanded our channels to include a second Ecommerce website. We have been running a Magento backed Ecommerce site for quite some time and had expanded our business to include a Woocommerce backed Ecommerce website that we needed to be able to run using a singular master stock file. We also sell across the eBay and Amazon channels. We searched for quite some time to find a product in the marketplace that would link with all of our sales channels and allow us to work from one singular master stock file. We were quite surprised when we found that the best fit for our needs was based in our home town!! After having some discussions with Matt at Veeqo we could see the potential in the Veeqo system and after some system testing we signed up and have been using Veeqo since October 2014. Since this time Veeqo have been working hard at implementing more and more functionality into their products and we have worked closely with them on what we believe to be the best solutions for business in the real world to achieve maximum return from their investment in the Veeqo system. We would have not been able to achieve our goals without the dedicated support from the team at Veeqo and we thank them for all of their hard work during the rollout of the Veeqo system at Just Sports Online. Now with the Veeqo system in operation we are able to have cast iron control over our inventory management! We are looking forward to the rollout of product pushing from the Veeqo system that will allow us to create all of our SKU's in one location and push them through to all required channels with ease!

Pros: Single Master Stock File
Simple Order Management
Multiple channel management
Excellent help desk support

Cons: No product pushing yet!

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015-03-06
Chetan S.
Director
Automotive, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020-06-30

"A truly pathetic piece of software with arrogance at the top level"

Comments: Something I would rather forget about.

Pros: There really is nothing I could commend. It is not fit for purpose.

Cons: Where do we start! Let's start with the arrogance of the management, they don't bother to respond to the most basic of customer service. However, they are quick to protect their reputation. Even if you are an existing customer. I don't recall in all my years of business, ever being insulted publicly, but Veeqo did this. This is how an organisation values your business. If you expect anything other than a standard autoresponse, don't bother. You will be fobbed off with support nonsense, daily. The speed of the software is like dial up. You will spend most of your time monitoring what Veeqo imports as seldom does it correspond to the actual product you sold. It is limited in functionality. When you ask for essential integration, or even management from a courier company contacts Veeqo directly , don't hold your breath. They won't respond. The software is glitchy and really is expensive for its most basic of functionality. Don't choose the fad of Veeqo. They'll only insult you as one of the their existing customers and even have the audacity to try and take credit for your reviews, left by your own customers on Trustpilot. This really proves how customer service is lacking, and humility. Let common sense prevail and take your business elsewhere.

Vendor Response

by Veeqo on 2021-03-11

Hi Chet,

We've tried to reach out to you & come to a conclusion regarding your issues but that's not been possible.

It speaks volumes that the same review has been removed by countless other review platforms due to its incorrect and slanderous content. Sadly, Capterra is okay to host such content publicly.

We have many records to counter your claims. Especially "being insulted publicly". No Veeqo employee has, or ever would do such a thing to our customers, who are our number one priority.

Over the past year, we've hired teams of engineers & we're reinvesting heavily in future feature development, constantly evolving our product for our users.

We're passionate about great customer support. Veeqo has a 97% customer satisfaction rating with 24/7 support.

We also have hundreds of very happy customers & thousands of very happy users with very low churn. From smaller operations to those with multiple warehouses across the world.

Best Wishes,

James

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020-06-30
Jon T.
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2017-04-17

"Waste of time"

Comments: They had several months to get us setup with little to no progress. Considerablr amounts of delays. We were transferring over from DEAR but decided we would just request a cancellation and refund. Besides being based in the UK and making it difficult to schedule calls, this company is definitely falling short in customer service.

  • Reviewer Source 
  • Reviewed on 2017-04-17
Harry W.
Director
  • Overall Rating
  • Ease of Use
  • Features & Functionality
    Unrated
  • Customer Support Software
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2016-03-01

"Love it!"

Comments: I've been using Veeqo for a few months now and it's great. Managed to get it set up relatively quickly and found my feet quickly because its so easy to use. I sell clothing on Amazon & eBay plus my own online store and Veeqo does a great job of syncing my inventory, I can just leave it to take care of updating stock automatically so I don't oversell my items. The iPhone app works great and is handy for when I'm away from my desk, lets me update stock on the move and scan product barcodes. Also love that new features are constantly being developed!

  • Reviewer Source 
  • Reviewed on 2016-03-01
June B.
Ecommerce
  • Overall Rating
  • Ease of Use
  • Features & Functionality
    Unrated
  • Customer Support Software
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2015-05-27

"A must for ecommerce retailers"

Comments: We signed up for Veeqo a couple of weeks ago and we're already seeing the benefits of using a system like this to manage or stock across our webstores. Before we started using Veeqo we spent about an hour every day writing out our shipping labels - now it takes less than 5 minutes. Setup wasn't too difficult because Veeqo's customer support team talked us through it and helping us where needed. This kind of support is really important to us which is one of the reasons we rate it so highly - the team are quick to respond to all our queries and very friendly. Aside from customer service, the app is easy to use (which says a lot coming from someone who struggles with computers). All round great app, saves us loads of time, wouldn't do without it!

  • Reviewer Source 
  • Reviewed on 2015-05-27
Paolo T.
Director
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018-05-31

"Awesome tool for all online businesses!"

Comments: Better output.

Pros: Switched to Veeqo a couple of weeks ago, glad to say after a slightly complicated set up, it quite simply just works!
Couldn't do without it, efficieny has gone up and lets us automate our picking and packing with shipping labels & inventory management.
I would recommend this software to anyone.

Cons: Lack of Etsy integration (in the works)
Initial set up whlist necessary is a bit complicated (not really a issue)

  • Reviewer Source 
  • Reviewed on 2018-05-31
David J.
Director
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018-04-30

"great service the setup is still on going but very help full"

Comments: user friendly and eliminate user errors

Pros: the software is very user friendly but the main thing we looked at was the inventory side of the software and the bonus is the listing stock to amazon and other platforms

Cons: at the moment we have not finished all the setup and used to its full potential but it is all looking good for us and things we come up against veeqo has found a good workaround till they fully update there systems so the system is looking good compared to others we have tried

  • Reviewer Source 
  • Reviewed on 2018-04-30
Nicole J.
Retail
  • Overall Rating
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015-04-09

"Great, easy to use and essential for our business"

Comments: After trying to navigate so many different confusing inventory softwares, we finally found Veeqo - which is the perfect mix of power, efficiency and simplicity - and have stuck with it ever since. Veeqo was really easy to set up and simple to use, which was a breath of fresh air. We use it for processing our orders, managing and syncing our orders and inventories across our sales channels, and for printing our shipping labels in bulk (which is a huge time-saver!). It takes away all the worry and risk of error from the order process. Love the app, love the customer service, no complaints here :)

Pros: Really easy to set up and use with a friendly and knowledgable customer support team who are always on hand to help us out. Integrates with all our online sales channels and even our accounting software.

Cons: Like I said, can't find fault with it!

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015-04-09
Neil B.
MD
Sporting Goods, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017-07-17

"Great transformed our business"

Comments: Stock and Profit Control.

Pros: Stock control around the world in Amazon warehouses, reduced our stock holding and increased our sales by at least 50%

  • Reviewer Source 
  • Reviewed on 2017-07-17
Imran I.
Founder
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2017-09-27

"Great product potential - always getting better"

Comments: Time saver - although expensive, worth it.

Pros: Takes out a lot of the headache of shipping labels and despatch. Saves a lot of time overall. Good support from Vera. Good that there is an app too - which should be developed more hopefully.

Cons: Doesnt work so good with XERO. Also a little buggy at times with some anamalies - but this is gradually improving all the time. The rest of the support team could be a little less dismissive at times and listen better...like Vera does.

  • Reviewer Source 
  • Reviewed on 2017-09-27
Verified Reviewer
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017-01-17

"Veeqo"

Comments: I use Veeqo to process orders from woo commerce on my website. We are an SME in the food supplement industry with 4 members of staff that started 2 years ago. I wanted to cut down the time it took to dispatch orders through the royal mail DMO site one by one as you need to input all customer details which was very time-consuming. Veeqo seamlessly integrates all customer details uses a fraction time it did.

Pros: Great customer support and integration with other apps.

Cons: A few times has not updated with our website.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017-01-17
Peter B.
director
Retail, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2020-09-03

"Avoid Veeqo"

Comments: AVOID VEEQO
We’ve waisted months and thousands of pounds integrating Veeqo to our Magento 2 store. Technical challenges are expected but Veeqo have been useless at resolving things and communication with the development team is dire. We have been extremely patient and given plenty of time for issues to be resolved but in the end we have had to cut our losses and look for another alternative. Just some examples of the problems encountered are;
Stock syncing: Communication between Veeqo and Magento 2 is not reliable, stock cannot be syncing in either direction despite being advertised that this should be in real time.
Order syncing: Changes made on an order including having it shipped to not reflect on the other platform
Product syncing: All kinds of trouble with incorrect names, skus changed which causes chaos when picking and packing
Digital picking: A great idea but with many many flaws that reduce your customer service levels and cause warehouse confusion
Despatch system: Bugs and errors that you get used to but that are simply not intuitive to work with again causing customer service issues
The basics are there but Veeqo seriously need to address some technical difficulties and improve their response to business critical issues. After investing so much time in this system, staff training, hardware etc we really wanted this to work and we really really tried to give them a chance. But in the end we felt fobbed off with blanket responses from the system developers.

Pros: Basic principle is good and works well. Technical bugs that don't get resolved let it down

Cons: bugs throughout the platform especially with syncing to magento 2

Vendor Response

by Veeqo on 2021-03-11

Hi Peter,

Thanks for taking the time to leave this review.

Sadly we cannot reply to your review in full as we are limited by character count on Capterra, but you will have seen our full in-depth response from both our support teams and our reply to your review on Trustpilot.

In short, there is no doubt you have already moved on, and we all really hope it works out for you and your team. I do want you to know though that our new Magento integration is now live, and the early signs are really positive. If you ever do want to revisit Veeqo as an option in the future, we would certainly love to hear from you.

Thank you also for the kind message you left for the account manager at Veeqo who had been looking after your account. I know he had been working hard to push to get things fixed for you as quickly as possible, but ultimately this was out of his hands. He asked me to pass on how much he enjoyed working with you.

Many thanks,

Duncan.

  • Reviewer Source 
  • Reviewed on 2020-09-03
Gaurav S.
Director
Building Materials, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017-01-19

"It's fine"

Comments: We are Door Ironmongery Ltd, an e-commerce company. We send hundreds of orders per week from different platforms like eBay, Amazon, and Magento based websites.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017-01-19
Mr n S.
Consultant
Retail, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2018-08-23

"Much better support and cheaper than the competition"

Comments: I needed a postage software to replace my old one. This one is cheaper and may also be the bridge to my accounting software.

Pros: It can get sales data from all my sales channels. The user interface is smooth and feels lightweight.
It organises all my postage.
I got a medium package and the Veeqo staff set it all up for me.
The support is from people who spoke to me on the phone or face to face on Zoom. Email was also available.

Cons: The Xero connector did not do what I wanted. I think they are working on it and will get back to me shortly

  • Reviewer Source 
  • Reviewed on 2018-08-23
Jack W.
Customer Service Advisor
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-05-11

"Highly efficient"

Pros: Veeqo has allowed us to consolidate and manage all our orders from different sales channels, and easily keep on top of our shipping and inventory. It has saved large amounts of time in booking and shipping orders, and the internal notes section has allowed the team to communicate efficiently during the pandemic. A must have for any ecommerce business.

Cons: Honestly, my only complaint is that you need if searching for a customer name, you need to check a box to make them appear in chronological order, most recent first.

  • Reviewer Source 
  • Reviewed on 2021-05-11
Kenneth S.
Retail Director
Wholesale, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021-05-11

"Recommend a Friend"

Comments: We have been using now for around 18 months and it has made our life so easy especially through the last year with Lockdown and remote working. The simplicity of the system along with the ability to manage it from afar is what helps make it so user friendly. Staff find it easy to use and reports are simple to read.

Pros: I find Veeqo a very user friendly system, we currently use this to help run our online and wholesale division and it is super simple to use. The app makes it extremely mobile and gives you the ability to check on tock levels and performances while on the move. The main system is simple to use, recently we have trained 3 new staff on the system and it was so easy for us to do this and also for them to learn.

Cons: It can be a little temperamental when you are searching for products as you need to thoroughly delete the description and then count to 5 before re-entering.

  • Reviewer Source 
  • Reviewed on 2021-05-11
Lindsey R.
Retail
  • Overall Rating
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support Software
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015-04-29

"Really great app!"

Comments: Brill app, really frees up a lot of time in the day to focus on more important things other than constantly checking our orders between channels and fiddling around with shipping labels (which was beginning to get very frustrating!!!). Really like how it integrates with Xero account so easily, which is another great saver of time and effort. The team is great whenever we pester them with something (we're not the most tech-savvy bunch!) and they are always very helpful. Highly recommend!

Pros: Saves a lot of time as we don't need to constantly check for orders and update our inventory as Veeqo does this for us. Integrates with our accounting software. Great support team.

Cons: None as of yet! We're really enjoying the software :)

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015-04-29
Tim M.
Business Development Manager
Facilities Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018-06-26

"Integrates with all of our accounts and ecommerce systems - smooth process from start to finish!"

Pros: Biggest pro for us was the integration with our existing systems - Xero, DPD local and Woocommerce. It enabled us to have a smooth order process from start to finish. User interface is simple and didn't take long to learn how to use the system.

Cons: Purchase order integration isn't great as it is really counter intuitive and doesn't feed into Xero well. Some weird UX glitches that remain broken.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018-06-26
Verified Reviewer
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017-01-23

"Veeqo"

Comments: We use Veeqo daily for our business. It is very easy to use and has helped us to speed up our processes. The customer care and tech line are very helpful.

Pros: Very easy to navigate, great customer care.

Cons: Updates take 10 minutes

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017-01-23
Dave W.
Retail
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
    Unrated
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015-07-31

"Great Software For Online Retailers"

Comments: We had been running our online business for a few years before we started using more than one online sales channel (we used Amazon and eBay and now also use WooCommerce). This made things complicated and stressful, so we decided to implement a software to help us with our inventory. After some extensive research we settled on one of the biggest and most well known softwares on the market. Unfortunately, this didn't work out well for us because the system was complicated to use and the support offered wasn't very good. We heard of Veeqo from a friend who also sells online, so gave it a go because they seemed to really like the platform. Now we're using Veeqo every day to sync our inventories across Amazon, eBay and WooCommerce. We also use it to manage our orders and shipping, which we didn't intend on using at first, but it's actually saving us about 2 hours a day. Absolutely fantastic customer support too. Would definitely recommend to a friend.

Pros: - The platform is intuitive and easy to use.
- The support offered is fantastic.
- The price is just right.
- Saves us hours per day.

Cons: We haven't come across any cons yet. We've been using it for a few months now and everything has been working fine.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015-07-31
Ying X.
Director
Retail, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017-04-21

"Best ERP Solution for multiple channel selling"

Comments: We have Magento, Amazon and Ebay shop. It was a big tech issue for us to integrate all into one inventory control system before. We've tried many other solutions like odoo etc.. None of them works. Fortunetly, we found Veeqo. Very impressive system. Easy to use. The way of inventory sync are amazing. And now we have a more accurate inventory system, no more back orders which saved a lot man hours to contact customers. For processing online order, Veeqo is the master. The system is integrate with our couriers - DPD and Royal Mail, only few click to generate the invoice, picking and shipping label. Much better than old school method - csv upload. Veeqo also have both android and Apple apps, picking and stock taking becomes very easy now. The best part is their support team, solve the problem very quickly. A+++++, we would highly recommend Veeqo, worth every penny you spend.

Pros: Mobile apps
Products and stock sync
Automation of fetching or mapping existing products from different online stores - Amazon, eBay
Easy to use

Cons: nothing

  • Reviewer Source 
  • Reviewed on 2017-04-21
Mehmet K.
inventory management
Supermarkets, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2021-03-23

"all trouble"

Comments: a) Since the order was shipped with Fedex we cannot print a return label for it
b) We cannot refund/return part of a kit, but only the whole kit

Pros: We’ve listed below a number of issues that we’re having with Veeqo in different topics. Please read carefully. These issues are significantly important for us to run our business in peace. We’re hoping to hear from you soon with your resolutions to these matters promptly.
Regarding Conversion Kits
Our concern about the conversion kits is that when we try to pull up the data to excel sheet (Import & Export Products) we’re unable to see the other equipments that does come with the conversion kits.
Another issue with the kits is that it doesn’t say the word “Kit” when we import or export the products to excel sheet.
As you know all the kits come with various items. These items are also sold as a single item as well. When we manually change the quantity, the system doesn’t update the quantity for availability unfortunately. Regarding Stock Management When we try to push an item’s inventory on Veeqo, it uploads to every store that we have available on Veeqo the same quantity. We want to upload different quantities to different stores. For example, we want to update one of our kits on Amazon for 10 units. We also want to put “0” quantities on eBay because we don’t want to sell that item on eBay.

Cons: Regarding Shipping The system doesn’t send return shipping labels as an email automatically to the customer’s email address. We have to manually download and send email one by one.
The second issue that we have with shipping is, it doesn’t create “FedEx”return labels at all. While it prints outgoing order labels from Fedex but it doesn’t print the FedEx return label unfortunately
The last issue that we’re having with shipping is; when we print the labels it allows us to see how much the label cost at that moment, however once we go back to the same page to see how much the label that we printed cost, it doesn’t show the price paid for the label unfortunately.

  • Reviewer Source 
  • Reviewed on 2021-03-23
Darren S.
Director
Retail, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support Software
  • Value for Money
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018-05-22

"Frustrating and missing some key functionality to run an normal eCommerce store, very much built for 3rd party selling."

Comments: We do keep getting told a lot of this is in the pipeline mmmm..... We've also been given a months free usage because of the inconvenience caused and not doing quite what we we're sold it could do! Works well for 3rd party channels, certainly not great if your business is more through your own website!!

Pros: User-friendly interface with OK top-level reporting
Works well with 3rd parties channels, I think this is where the initial design and build has gone into!
Customer service seems like good guys but seems under a hell of a lot of pressure.
Integrates with carriers well.

Cons: Where do I start, been with these guys for 2 months now and each day another drama unfolds. We used to run everything on Sage line50 which is at heart an accountancy package with a clunky warehouse/inventory management system. Honest opinion key areas we have taken a big step back. Simple day to day procedures that have become a total nightmare, I really can't understand how this is supposedly been built from an e-commerce background. I would say at the moment it's taking the warehouse 3-4 hours a day longer to operate! You can't partially refund a customer, so a customer buy's two pairs of pants returns one, no way of partial refunding, we've been told work in progress! Also simple things like refunding a customer postage, can't do!
When you part ship an order there's no way of tracking this, so you need to go into all your shipped orders one by one checking which one's are part shipped or allocated.
You can't do shortfall on your orders to see which order you need to order stock for so you need to go into each and every order new and old to see what needs to be ordered, we've sort of coping on a day to day basis using tags but not ideal at all and extremely time-consuming.
It doesn't automatically allocate purchase orders
Reorder levels don't work so very hard to understand when reordering, it also doesn't recognise zero's which is a massive problem.
You've got to manually link your products with supplier codes which is a massive problem when you have over 7,000's sku's.
A lot of duplicate data handling is required to keep Veeqo and your inventory on your own store updated, it does;t pass inventory updates from Woo back across, which is a bit of a pain.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2018-05-22