18 years helping Canadian businesses
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About Lucky Orange

Go beyond vanity metrics with tools that show you what visitors did on your site and that let you engage with them before they bounce.

Learn more about Lucky Orange

Pros:

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there.

Cons:

Its a little bit difficult to learn but as all applications you can learn it.

Lucky Orange ratings

Average score

Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.6

Likelihood to recommend

8.9/ 10

Lucky Orange has an overall rating of 4.7 out 5 stars based on 234 user reviews on Capterra.

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Filter reviews (234)

Craige
Craige
Coach in Saint Lucia
Verified LinkedIn User
Management Consulting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Budget analytics

5.0 2 years ago

Comments: Really good decent ux and delivers on most key fetures

Pros:

simple user interface an ability to finf vital data quickly, traffic sources

Cons:

pricing is decent except when you want to add more sites, Can get expensive quick

Lucky Orange Response

2 years ago

Thank you for such kind words, Craige! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we're here if you have any questions! Cheers - Bradley from Lucky Orange

Adriana
Director of Strategy in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Love Lucky Orange and Hope It Continues To Grow

4.0 8 months ago

Pros:

Very easy to implement. Quick to start collecting data. Heatmapping visuals are clear and higher quality - great for presentations.

Cons:

It is very difficult to track navigation bars and dropdown menus accurately. This is my biggest issue with the platform!!

Lucky Orange Response

8 months ago

Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to [email protected] to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange

eric
EVP Revenue in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Its good but could be better

3.0 last year

Comments: It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost.

Pros:

I like the user interface and how data is displayed.

Cons:

The pricing change made it less attractive for the value we received.

Lucky Orange Response

last year

We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features. I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange

Onur
Owner in US
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

Essential Tool for Understanding and Optimizing User Behavior

5.0 3 months ago

Comments: My overall experience with Lucky Orange has been very positive. It’s a powerful tool that has provided me with actionable insights to improve my website’s user experience and increase conversions. The combination of features like session recordings, heatmaps, and live chat makes it an essential part of my toolkit. Although there’s a learning curve initially, the support team is helpful, and the value it brings to my business is well worth it.

Pros:

What I like most about Lucky Orange is its session recordings and heatmaps, which provide invaluable insights into how visitors interact with my website. The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.

Cons:

What I liked least about Lucky Orange is that the dashboard can feel overwhelming at first, especially with so many features available. It takes some time to get familiar with the interface and make the most of the tools.

Lucky Orange Response

2 months ago

We appreciate the time you took to leave us a review. We love when our users use words like "essential" to describe Lucky Orange! Visitor behavior is invaluable in improving your website and increasing sales, and it sounds like Lucky Orange has been able to provide you with the insights you need. As you mentioned, learning a new system or platform can feel overwhelming. We offer a help center (https://help-preview.luckyorange.com/) and a free 15-minute onboarding call to help ease the learning curve and answer any questions you may have. Our dashboard may seem overwhelming at first, but it's fully customizable to bring you the visitor insights you want to see at a glance, allowing you to dive deeper into the recordings and heatmaps. I would love to set up some time to meet to clear up any lingering confusion, so please reply to my last email to find a time to connect. Thanks again for your review, and I look forward to hearing from you soon! Cheers - Justin from Lucky Orange

Jordan
Head of IT in Australia
Retail, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great product, but I wish there was more.

4.0 last year

Comments: 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us.

Pros:

The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange.

Cons:

The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic.

Alternatives Considered: Hotjar, Twilio and Zendesk Talk

Reasons for Switching to Lucky Orange: Integration into BigCommerce + Price for live chat

Lucky Orange Response

last year

Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to [email protected] referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange

Quynh
Senior Marketing Specialist in Australia
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The heatmapping and website analysis tool you need for your business

5.0 last year

Comments: It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.

Pros:

I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.

Cons:

The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...

Lucky Orange Response

last year

Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to [email protected] referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange

NAZIA
Founder and CEO in US
Apparel & Fashion, Self Employed
Used the Software for: 1-5 months
Reviewer Source

User friendly & Critical For Businesses

5.0 8 months ago

Pros:

I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.

Cons:

Would love to see more real-time customer service in the future.

Alternatives Considered: Hotjar

Reasons for Choosing Lucky Orange: Hotjar wasn’t user friendly and did not provide information in easy to digest formats.

Switched From: Hotjar

Reasons for Switching to Lucky Orange: Super easy to use and navigate the functionality

Lucky Orange Response

7 months ago

Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking! Cheers - Emilia from Lucky Orange

Verified Reviewer
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Lucky Orange To Track User Activity

4.0 5 months ago

Comments: I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.

Pros:

I liked being able to easily track my customers' movement on my website.

Cons:

Sometimes the recording of the customer activity seemed to miss data points.

Alternatives Considered: Hotjar

Reasons for Switching to Lucky Orange: I tried both and ultimately used Lucky Orange more.

Lucky Orange Response

5 months ago

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email! Cheers - Jordan from Lucky Orange

Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

An easy tool to understand your website performance

5.0 10 months ago

Comments: Overall, this is a great tool that helps us a lot in measuring the performance of our website.

Pros:

I like the simplicity of setting it up and the clear visualization of the data.

Cons:

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

Lucky Orange Response

10 months ago

Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange

James
Owner in UK
Apparel & Fashion, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great App to Track Behaviour

5.0 4 months ago

Comments: Happy that we can track customer behaviour to better enhance our store.

Pros:

Very insightful. Helping to development a better understanding of our customers behaviour.

Cons:

Limited number of sessions for the price.

Lucky Orange Response

4 months ago

Thanks for leaving us a review! Getting that front-row experience to see how your customers use your website makes all the difference in growing your business. The more you know about how they engage and interact with your site, the more you can identify possible conversion pain points and enhance the customer experience. Let’s talk about our pricing for a moment. Our pricing is designed to scale as your business grows, starting with a free plan to get you started. We also offer a plan specifically designed for Shopify merchants who are just getting started. Each trial and plan, including our free plan, offers full access to all of our 20+ features. I would be more than happy to walk you through our features and help you find a plan that fits your budget and traffic needs. Simply reply to my last email to get the conversation started. I look forward to hearing from you soon! Cheers - Justin from Lucky Orange

Francois
Head of Technology in South Africa
Writing & Editing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

It's a great product, would recommend for anyone with a customer centric website.

5.0 2 years ago

Comments: It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.

Pros:

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

Cons:

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

Alternatives Considered: Hotjar

Reasons for Choosing Lucky Orange: Price

Switched From: Hotjar

Reasons for Switching to Lucky Orange: At the time it was because of price, but we stuck around because it's a good product.

Lucky Orange Response

2 years ago

Hi Francois - Thank you for your review and recommendation of Lucky Orange! We're glad to hear you've used our product to gain insight into the customer journey. Regarding your comment about tracking visitors based on IP, you can do that in Lucky Orange. It's not turned on by default, but the following link to one of our help documents explains how you can enable that setting: https://help-preview.luckyorange.com/article/341-how-to-adjust-visitor-ip-address-display-and-storage-settings. Cheers, Bradley

Samuel
Chief Marketing Officer in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

A Very Simple-to-Use Platform for Traffic Visualization

5.0 10 months ago

Comments: Overall, the experience was really good. We were often peeking into Lucky Orange every single day to get an idea of how people were engaging with our offers. And the insight we gleaned from use behaviour on our site (with the help of Lucky Orange) allowed us to act faster in modifying our content and offer to address what people needed.

Pros:

Lucky Orange is great at helping you visualize traffic behavior and engagement with your website in real time. The live capture recording can help you understand where people are getting held up with your website UI or offers. And it even lets you jump in and help people in the moment with their live chat feature. IT's a really clever and helpful tool in planning and optimizing CRO.

Cons:

A lot of the data from sessions weren't attributable to a source, and many of the screen recordings showed up blank. For the times this platform did what it was intended to do, it was awesome, but nearly half of the recorded sessions are simply unusable.

Lucky Orange Response

10 months ago

Thanks for leaving us a review! We love to hear that you’ve been able to get the insights you want and need to see exactly what people are doing and experiencing on your website. The live view is one of our favorites too! Regarding your issues with session data, could you please send an email to [email protected] at your earliest convenience referencing this review? There are many reasons why you may be missing data, such as someone blocking tracking on their browser or moving to a different page before the code fully loads. Our team would be happy to take a look at it to see what’s going on. We look forward to hearing from you soon! Thanks again for your review, and happy tracking! Cheers - Kelsey from Lucky Orange

Josh
COO in US
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great insight for user behaviours

4.0 8 months ago

Comments: Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet.

Pros:

I like being able see the decision making process users were using when navigating the site.

Cons:

I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.

Lucky Orange Response

8 months ago

We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime! Cheers - Justin from Lucky Orange

Jesh
Product Marketing Specialist in India
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Beautifully designed and simple to use

5.0 9 months ago

Pros:

The UI is super simple to use and intuitive. Filters offer visibility into the most important aspects of the visitor experience. We've been using Lucky Orange for about a year, and it's been incredibly helpful for understanding our website. The heat maps and recordings provide insights that Google Analytics just can't match. This tool has truly given us a fresh perspective to spot and address those hidden issues.

Cons:

The only negative is the time it takes to load heat maps and recordings, otherwise its all good.

Lucky Orange Response

9 months ago

These are words we love to hear! Love that you could get that fresh perspective about what people do and experience on your website. Thanks for your review and business over the last year! Thank you for feedback about load time - we've already shared it with our development team. Thanks again, and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange

William
Founder in US
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Very Convenient Website Observation & Analytics

5.0 8 months ago

Pros:

The UI combined with easy to learn functionality makes Lucky Orange an easy use case for our business. Using it has really helped us understand where our customers come from and how they interact with our site.

Cons:

No Cons really. Adding more functionality and features with further 3rd party integrations may make some sense.

Lucky Orange Response

7 months ago

Thanks for taking the time to leave us a review, William! Love that you've enjoyed our UI and visitor behavior. It's great to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Regarding wanting more third party integrations, could you please send an email to [email protected] to tell us more? We value your feedback and will share it with the rest of the team. Thanks again, and we look forward to hearing from you soon! If you need anything, don't hesitate to reach out! Cheers - Emilia from Lucky Orange

Julie
Owner in Australia
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

Useful Tool

4.0 11 months ago

Comments: A worthwhile tool that can help, but the cost has risen sharply enough to think about surviving without it in the future.

Pros:

Ability to see when customers are having trouble.

Cons:

The large increase in fees recently. Not all visitor traffic is showing for one of my websites.

Lucky Orange Response

11 months ago

Thanks for your feedback, Julie. Love that you’re able to use Lucky Orange to see when and where your customers experience issues. Regarding your tracking discrepancies, there are many reasons this could be happening: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Regarding your pricing feedback, Lucky Orange continues to evolve to bring you more features and scale with you as your business grows. Over the last year we’ve launched multiple question surveys, optimizable segments and a new Optimizely integration among other features. This is in addition to the 20+ features that are included with every Lucky Orange plan. I would be happy to give you a personal tour of our newest features, address your tracking discrepancies and collect your pricing feedback. Use this link to find the best time in your schedule for this tour: https://calendly.com/esmith1214/15min. I look forward to connecting soon. Best Regards - Emilia from Lucky Orange

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Lucky Orange Is A Solid Choice

4.0 last year

Pros:

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

Cons:

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

Alternatives Considered: Microsoft Clarity

Lucky Orange Response

last year

Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to [email protected] at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at [email protected] mentioning this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

Raffaele
Director in UK
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great App

5.0 last year

Pros:

I love being able to see recording in real time. It really help businesses focusing on understanding customer journey and view an issue that need attention. I strongly suggest any e-com business to use this app!

Cons:

So far no negative comes. I still want to take advantage of the segmenting features but I need to scale my business first.

Lucky Orange Response

last year

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking! Cheers - Bradley from Lucky Orange

Karen
Marketing Coordinator in Philippines
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Nice Heatmaps & Funnel Stats

5.0 8 months ago

Pros:

The heatmaps are awesome because they show exactly where users are most engaged across desktop, tablet and mobile devices. The funnel completion stats are another highlight—they clearly show where people are dropping off in the process. Overall, Lucky Orange makes it easy to understand and enhance user experience, leading to better conversions.

Cons:

I think one area with some room for improvement is the scroll screenshots. Sometimes they don’t load correctly and can take a while to generate, which can be a bit inconvenient.

Lucky Orange Response

7 months ago

Thanks for sharing the Lucky Orange love! Heatmaps and conversion funnels offer so much valuable insight to help you improve your website. Getting that front row experience to see how your customers use your website makes all the difference in growing your business! Regarding scroll screenshots, could you please send an email to [email protected]? We want to research your experience and gather your feedback. Our team values user feedback like yours, and we would appreciate it! Thanks for your review, and we're here if you need anything! Cheers - Jordan from Lucky Orange

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Lucky Orange is a "Must Have" reporting element of every website.

5.0 2 years ago

Comments: Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page.

Pros:

The critical features I use are the heat map, click map, and screen recording tools.

Cons:

I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint.

Lucky Orange Response

2 years ago

We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything. Cheers - Bradley from Lucky Orange

Miffy
Director in Australia
Media Production, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Thank you

5.0 10 months ago

Comments: Posijtive to date, insights provided that I am yet to see.

Pros:

Lucky Orange gives insights that are not to be generated as easily and as quickly elsewhere.

Cons:

I need to drive the success of the insights ie. it requires my time. The most precious commodity

Lucky Orange Response

10 months ago

Thanks for your review, Miffy! We love that Lucky Orange gives you the insight you need to find ways to make your website and conversions better than ever. I also have good news regarding your comment about the time commitment visitor behavior can take. We hear you! Our users have busy lives, and time is indeed very precious. In response to this, we have just launched a new tool called Discovery. Using Discovery, you can answer pressing questions about your visitors. This includes optimization opportunities such as what people who had a frustrating experience did on your website or what people liked the most about your website. You can find it in app or I would more than happy to give you a personal tour of it. Use this link to find a time that works in your schedule to get your free Discovery tour: https://calendly.com/esmith1214/15min. I look forward to connecting soon! Cheers - Emilia from Lucky Orange

Joe
Ecommerce Director in Canada
Apparel & Fashion, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great product, great support

5.0 last year

Comments: Great. Great team and great support. Helped us get set up and quick to respond to questions.

Pros:

a very capable product with a bit of a learning curve, but anything worth it's salt will have that. They've got great customer support that proactively reaches out to address issues or concerns you have. Great team. Love what they're up to.

Cons:

Again, the learning curve. But if you leverage their support, and make sure you carve out the time to dedicate to the tool, you're good.

Lucky Orange Response

last year

Thank you so much for your review, Joe! This is music to our ears. We love to see how Lucky Orange has been able to surpass your expectations in so many ways. We take pride in providing the best onboarding, technology and support for all of our users. Thank you again for your sharing the Lucky Orange love, and we're here should you need anything! Cheers - Bradley from Lucky Orange

Ian
Marketeer in Belgium
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great tool

5.0 8 months ago

Pros:

It's easy to set up and the 'Visitors Overview' has a pretty clear overview.

Cons:

Sometimes it takes a while to load up a session. Can be frustrating when you're checking a few sessions one after the other.

Lucky Orange Response

8 months ago

These are words we love to hear, Ian! Thank you for taking the time to leave us a review. Regarding your issues with sessions taking a long time to load, could you please send an email to [email protected]? Our team would be happy to investigate it further. Thanks again for your review, and we're here if you need anything! Cheers - Kelsey from Lucky Orange

Christophe
Founder in France
Dairy, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great product

4.0 4 months ago

Pros:

Great Support, competitive prices, useful

Cons:

Some bugs;, not very easy to use and straigthforward

Lucky Orange Response

4 months ago

We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to [email protected] referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon! Cheers - Jordan from Lucky Orange

Sotiris
web design in Greece
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Lucky Orange

5.0 2 years ago

Pros:

The best app out there and the most cheap to start over.

Cons:

No nothing.I dont have anything to say that i dont like in lucky orange .

Lucky Orange Response

2 years ago

We're delighted to hear that you find Lucky Orange to be the best app out there and affordable to start with! We're glad there's nothing you don't like about our tool. Thank you for your positive review and for choosing Lucky Orange! We're here should you need anything! Cheers - Bradley from Lucky Orange