--- description: Learn more about MSP Manager pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MSP Manager Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [MSP Manager](/software/149462/msp-manager) # MSP Manager Canonical: https://www.capterra.ca/software/149462/msp-manager Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/149462/msp-manager?page=2) > MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency. > > Verdict: Rated **3.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MSP Manager? Whether you're an IT service provider serving 5 or 105 customers, you can get organized, provide better customer service and make sure every hour is billed with MSP Manager. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 15 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support Software | 3.6/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: N-able ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Free trial, no credit card required. Contact N-able for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish - **Available Countries**: Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, British Virgin Islands, Canada, Costa Rica, Czechia, Denmark, Dominica, Dominican Republic, Estonia, Finland, France, Germany, Greenland and 21 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Assignment Management - Customer Support Software - Dashboard Software - Knowledge Base Management - Knowledge Management Software - Reporting & Statistics - Scheduling Software - Self Service Portal - Task Management Software - Ticket Management ## Integrations (4 total) - N-sight RMM - QuickBooks Online - QuickBooks Online Advanced - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) ## Related Categories - [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software) - [Managed Service Providers (MSP) Software](https://www.capterra.ca/directory/30921/msp/software) - [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software) - [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software) ## Alternatives 1. [N-central](https://www.capterra.ca/software/13803/n-central) — 4.1/5 (195 reviews) 2. [NinjaOne](https://www.capterra.ca/software/165889/ninjaone) — 4.7/5 (282 reviews) 3. [Pulseway](https://www.capterra.ca/software/141792/pulseway) — 4.7/5 (310 reviews) 4. [IT Glue](https://www.capterra.ca/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Syncro](https://www.capterra.ca/software/207618/syncro) — 4.6/5 (147 reviews) ## Reviews ### "MSP Manager - your ticketing system" — 5.0/5 > **Paul** | *April 25, 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: MSP Manager excels with its preconfigured, no-code workflows — perfect for teams prioritizing speed over customization. > > **Cons**: limited customization for our office Predefined reports lack flexibility to track office-specific KPIs (e.g., internal SLA metrics, department-level trends), forcing reliance on external tools. > > MSP Manager delivers a user-friendly, out-of-the-box ticketing solution that simplifies IT service management for offices prioritizing speed and standardization. Its preconfigured workflows reduce setup time, allowing teams to deploy the system within hours instead of weeks. ----- ### "MSP Manager works well enough with N-Central" — 3.0/5 > **Dennis** | *April 30, 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Generally accessible from anywhere, ticketing and notifications are adequate. > > **Cons**: Reporting is basically non-existent as you can only use the limited canned reports. > > MSP Manager has fallen into an OK grove where you can accomplish most day to day tasks. Ticket generation, tracking, and taking time, as well as general client communication is adequate. The initial setup was a bit flaky with updates done at bad times (during the work day) but we were very early users so some of those issues have been resolved. ----- ### "Can't be trusted after hack, and unethical billing" — 1.0/5 > **Jeff** | *May 28, 2025* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: When it worked it was not bad. If I was able to contact someone at support, they would try to answer questions. > > **Cons**: Terrible support. Responsible for one of the largest MSP hacks in history before they changed their name from SolarWinds to N-Able. Unethical billing practices. They will continue to charge you even after cancellation of their service. > > When it worked, the software was OK at best. Not very robust, and seemed like something from the 90's. To be honest I lost all confidence after they were hacked, and put all of my customers at risk. ----- ### "Great help desk solution for small business." — 4.0/5 > **Chris** | *January 17, 2018* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously. > > **Cons**: New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier. > > A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket. ----- ### "MSP Manager Revuew" — 4.0/5 > **Hugh** | *November 17, 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: How simple and intuitive it is to use. Could easily be picked up by new hires with little training. > > **Cons**: Occasionally there are bugs with completing tickets that have been unresolved for a long time. > > MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ca/software/149462/msp-manager?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/149462/msp-manager) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data