18 years helping Canadian businesses
choose better software

Canada Local product

About Kangaroo

Kangaroo's is a white-label, omni-channel customer loyalty marketing platform. Great for small businesses and franchise networks.

Learn more about Kangaroo

Pros:

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package.

Cons:

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate.

Kangaroo ratings

Average score

Ease of Use
4.6
Customer Service
4.9
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.1/ 10

Kangaroo has an overall rating of 4.8 out 5 stars based on 167 user reviews on Capterra.

Have you used Kangaroo before?

Share your experiences with other software buyers.

Filter reviews (167)

Reggie
Reggie
Operating Partner in Canada
Verified LinkedIn User
Food & Beverages, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use, top tier customer service!

5.0 2 years ago

Pros:

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Cons:

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Keira
Marketing Manager in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Switched to Kangaroo From Fivestars

5.0 9 months ago

Comments: We work with [sensitive content hidden] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Pros:

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Cons:

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Alternatives Considered: TapMango and springbig

Reasons for Choosing Kangaroo: Fivestars is very basic and suitable for beginners, but not for companies who are looking to grow. There are no metrics for behaviors other than basic redemptions, there is no ability to target groups of people based on behaviors/purchases, no white labeling. Fivestars uses their brand to promote their business, so that means it encourages customers to go anywhere that takes Fivestars, including your competitors if they also have Fivestars. If a customer unsubscribes from one Fivestar business, it will also opt them out of yours too. Customers don't recognize your brand when they get some of the notifications, so they will tune you out over time. Fivestars SMS and email program is very basic and limited.

Switched From: SumUp

Reasons for Switching to Kangaroo: Kangaroo's pricing was a lot better in terms of implementation, set up, and annual cost.

Lynn
Founder in Lebanon
Cosmetics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Kangaroo experience

5.0 3 weeks ago New

Comments: It was smooth, I felt well guided and supported

Pros:

How Professional and supportive they are

Cons:

All is good so far. Everything was well explained

Brenda
owner in Canada
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

not a good product

1.0 5 years ago

Comments: None

Pros:

There was nothing that stood out about this software

Cons:

not user friendly. Did not work as promised. Did not get the customer service I needed

Kangaroo Rewards Response

5 years ago

Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo

yahya
Digital Marketing Manager in Kuwait
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Best Loyalty provider for Middle east

5.0 4 months ago

Comments: My over all experience with kangaroo is positive. Special thanks to [sensitive content hidden]. who is very supportive and quick in action

Pros:

Quick Support Native Support for Arabic Language Features Availability User friendliness

Cons:

nothing to dislike. Pretty good experience so far

Alternatives Considered: Smile.io

Reasons for Switching to Kangaroo: Because its native support Arabic and having regional contact person

Rebecca
Director of E-Commerce in Canada
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Kangaroo Rewards Review

5.0 5 months ago

Comments: My overall experience with Kangaroo has been great.

Pros:

Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.

Cons:

I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.

Aimee
Owner in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

FiveStars to Kangaroo Transition

5.0 9 months ago

Comments: The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Pros:

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Cons:

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

David
Specialist in US
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good work!

5.0 5 months ago

Comments: It has definitely more positive than negative.

Pros:

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Cons:

intermittent freezing of the software, forcing us to reset or reload app.

Alternatives Considered: Alpine Marketing and springbig

Reasons for Choosing Kangaroo: they discontinued their services and went out of business.

Switched From: Blackbird

Reasons for Switching to Kangaroo: They fit our needs the best, providing the service we wished to continue to provide our customers.

Rob
Ecommerce Manager in US
Retail, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Very easy to integrate & great support

5.0 5 months ago

Comments: The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.

Pros:

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Cons:

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Alternatives Considered: Lightspeed, Marsello and LoyaltyLion

Reasons for Switching to Kangaroo: Modern features, comparable to most competitors and price

Majd
Majd
Marketing Manager in Saudi Arabia
Verified LinkedIn User
Food & Beverages, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Loyalty Program with Kangaroo

4.0 last year

Comments: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Pros:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Cons:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Steve
Publican in US
Restaurants, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Still new to their app, but the future looks very bright!

5.0 11 months ago

Pros:

Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!

Cons:

Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.

Stephie
Marketing Manager in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Vivian O'Nay Review

5.0 6 months ago

Comments: We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.

Pros:

Friendly, knowledgeable, and quick customer service

Cons:

Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.

Matthew
CFO in Bahamas
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

4.0 last year

Comments: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Pros:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Cons:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Kangaroo Rewards Response

last year

Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

Scott
Business Manager in UK
Food & Beverages, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Simple but effective and slick

5.0 11 months ago

Comments: We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.

Pros:

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Cons:

The ability to segment the customer per location and more filters to view customer lists.

Pamela
. in Lebanon
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Its great

5.0 last year

Pros:

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

Cons:

No issues with Kangaroo Company; all good!

Tayyaba
Marketing Manager in Saudi Arabia
Apparel & Fashion, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Small Business Loyalty Program

5.0 6 months ago

Comments: Within a month, we have been able to see ourselves move towards our goals which include customer retention, customer engagement, higher purchase frequency, and order values. Setting up reward programs can be a lengthy and stressful process, however, with Kangaroo, we were able to launch it within 15 days after the introductory meetings.

Pros:

Firstly, I absolutely loved working with the Team. From the initial introductory meetings to the onboarding process, Kangaroo Team was on top of everything. Team was diligent, dedicated to providing us with all the functions necessary, and very efficient. Secondly the setup process was smooth and quick.

Cons:

As a small business, this was a costly investment.

Melissa
Digital Marketing Specialist in Australia
Consumer Goods, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Trudon Loyalty Program review

5.0 4 months ago

Pros:

Responsive customer service Easy communication even with the time difference Easy-to-navigate platform

Cons:

Redemption creation is very time-consuming and long

Serge
Managing Partner in Lebanon
Food & Beverages, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Highly Recommended 👍🏻👍🏻

5.0 11 months ago

Comments: Very good 👍🏻👍🏻
Would highly recommend to any business that’s thinking of working with Kangaroo

Pros:

Easy to use, has lots of cool features that are very beneficial for our business

Cons:

Not much. To be honest their support team is highly efficient and answer all our needs straight away

Kangaroo Rewards Response

11 months ago

Thank you for the wonderful review! We're delighted that you find our product easy to use and full of helpful features for your business. Providing exceptional customer service is highly important for us, and we're delighted that it's reflected in your experience. If you have any further feedback or suggestions for us please don't hesitate to reach out. We're here to ensure your continued success with Kangaroo!

Mireille
owner in Lebanon
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Professionalism

5.0 5 months ago

Comments: So far perfect.
We installed the program remotely.
Friendly staff. keep going!

Pros:

Friendly staff supportive Patient Flexible

Cons:

The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient

Victoria
Inventory Specialist in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Victoria's Review

4.0 last year

Comments: The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems

Pros:

Ease of use, Customer point tracking, Customer Service from Staff

Cons:

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Kangaroo Rewards Response

last year

Hi Victoria, We appreciate your vote of confidence, it means a lot to us. Regarding Kangaroo's Tier program, we wanted to make sure you're aware of the full capacity and versatility of this program. Point Multiplier is only one of many ways to craft exclusive offers and rewards for each tier. Every targeted offer you create in Kangaroo can be exclusive to a particular Tier. Kangaroo's powerful marketing segmentation has many possibilities. Please don't hesitate to reach out to your dedicated customer success team to go through this and more in-depth. Thank you for your continued support, and for trusting us with your business!

Suraj
Owner Operator in Guyana
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Overall Postive Experience

5.0 7 months ago

Comments: Great! Nadim has been really great to work with!

Pros:

Easy way to add points to customer accounts

Cons:

Cost is a bit high especially for a new company.

Fatima
Owner in UK
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Exceptional Customer Service

5.0 9 months ago

Pros:

So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out

Cons:

None- no cons so far, everything has been lovely

Amanda
Director of Operations in US
Retail, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent!

5.0 4 months ago

Comments: I would highly recommend Kangaroo for any small business looking to start a Loyalty program.

Pros:

The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.

Cons:

So far, it has been awesome! We are just getting started, but have felt well supported.

Manal
E commerce manager in Lebanon
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Highly Recommended

5.0 last year

Pros:

Easy to manage, diversity in the options available!

Cons:

We face some problems in the updated ! Requires a lot of human interference

Ahmad
CEO in Lebanon
Cosmetics, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Ahmad Ilani

5.0 8 months ago

Comments: Was a great experience so far and I have noticed close monitoring and customer support by the team which is highly appreciated

Pros:

Customizability for.customers and businesses

Cons:

Nothing on my mind that I didnt like. So far it has been a positive experience