TapMango is a fully branded loyalty, Online Ordering, Mobile Ordering solution for retailers and restaurants
Biggest reason why I went with Tapmango was users were able to self-checkin. It has a basic integration with square calculating rewards for my staff.
However, it is not intuitive to the user and overwhelming and sometimes frustrating.
Filter reviews (162)
Filter reviews (162)
Comments: They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.
I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.
The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.
4 years ago
Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!
The most amazing reward program for business
Comments: MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.
I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation
I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers.
Punch cards have better ROI and engagement in small businesses
It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases.
Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them.
1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff
1. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good
Outstanding Product for Restaurants, Built to Scale
Comments: Overall, Tapmango has been a great asset for my business. We launched our restaurant in February 2020, and due to the ease of signing up new customers, within our first month we had over 500 people in our program with over 50 app downloads. These are awesome numbers for a new business, no matter what industry you're in. Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap. I would recommend Tapmango to any restaurant owner looking to improve their bottom line, increase loyalty, build an ecosystem, and boost their technology arsenal.
For my business, these are the features that have been most impactful: 1. White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one. Plus with mobile-ordering functionality for customers to order ahead, as a new business this is the most rewarding feature, as having our own app built with these same items would have cost thousands. 2. Ease of sign-up: With the in-store tablet, its super easy to introduce the program to customers and have them sign-up on the spot. All they need to do is input their phone number, check two boxes (terms of service, agree to receive SMS communications) and that's it. They can start building points from their first purchase. Plus, customers can also join the program via text, online forms or smartphone. 3. Marketing capabilities: With our business just being a little over a month old at the writing of this review, we have yet to realize the full potential of Tapmango. However, based on the features we've used to date and the ones [SENSITIVE CONTENT HIDDEN] (Customer Success Manager) has shown me in training, the sky's the limit when it comes to what is available. SMS messaging, push notifications, emails, vouchers, discounts, instant win (similar to a raffle), mobile ordering with live order updates, friend referral, birthday offers, customer segmentation based on items bought/number of visits/spend/mode of sign-up/etc., program tiers (for e.g. gold, silver, bronze) and so much more.
I believe the UI and overall look of the admin dashboard can be improved. It looks a bit dated on the backend and can be difficult to understand for first timers. However, with my Customer Success Manager [SENSITIVE CONTENT HIDDEN], I've been able to learn about the different tools and features at my disposal and if I'm not sure about something, he's always helpful.
Tap Mange Review
Comments: Happy we switched.
We are able to rewards customers by visit and by dollars spent. People easily sign in and get their rewards information, etc while ate check out. App works nicely. Our account manager [SENSITIVE CONTENT HIDDEN] is great!
Customer interface does not show what VIP level they are a member of. Email template doesn't seem to be very customizable. Extra steps to create specialty groups or add customer while at the checkout. Doesn't integrate with our POS system so adds extra steps.
Amazing! Helps me promote growth within my business!
Comments: Customer service has always been sapaticular. Ive been really happy with the tech help.
The new development Tapmango has implemented over the last 6-8 months has been amazing. I'm super happy with all the features like review boost and ordering via app.
I signed up with Tapmango being told they were working on integration with Lightspeed Ecom. I'm pretty bummed and disappointed that they have decided 2 years later not to do so after ive already worked so hard building out my loyalty program.
Fantastic loyalty program with custom app, online ordering, and more
Comments: We and our customers love it. They love to collect the points and use them for drinks. We love being able to contact them with special deals to get them to come back in
Loyalty program, The custom app, Online ordering, Text campaigns
Sometimes a campaign is missing something specific. But generally I can work around it.
Over all great product, but the customer service team is the real value behind this product.
Comments: Overall I have noticed an increase in my business mostly with return customers. The support staff is always prompt and on top of things.
I really like the customization of the software and the ease of use.
sometimes the tablet is glitchy and doesn't connect to the internet
Tapmango is a must for our business
Comments: We love it and plan on keeping it for a long time. It is easy to navigate and it has really helped our business with retention and understanding marketing analytics.
We love that we can launch marketing and promotional campaigns with ease. If we have too much of a product, we are able to tailor the campaign to push an item for a promotion or sale. We also like to send out messages for days that we are closed for holidays.
I don't have any major gripes. At times, it can be little fussy for the client device and they can accidentally send points to the wrong client. Otherwise, I do not have any complaints.
Great Reward Program
Comments: Great software. Looks very personalized and the customers love it.
I like the ease of use, both for customers and staff. The only reason I gave it 4 stars on "ease of use" was that occasionally I need help implementing a campaign. I will say the customer service I get is always 5-star!
nothing in particular. It probably does much more that we're not utilizing.
Our old pad was having issues and we recently received a new pad.
Comments: Customer service is top-notch. We love the online chat service (Chris has been especially helpful to us via online chat), and we are frequently contacted by phone to make sure everything is working well.
The pairing between the tablet and the computer; the customer UI on the tablet; the tablet base that switches between customer and administrative UI depending on which way the tablet is flipped; customer privacy is maintained well - we switched from using fivestars for our loyalty program because fivestars shared customer emails without our knowledge or consent;
Customers are frequently put off by the amount of information that is required to enter the rewards program; the fact that the customer UI tells a customer that their phone number is "incorrect" if they choose not to enter a cell phone number. It would be preferable if the system prompted the customer to change their number once, and then on future log-ins just went straight to the normal customer page. Many customers are frustrated or confused by being prompted to change their number every time they log-in. The birthday requirement also puts customers off - it would be helpful if the sign-up page mentioned the birthday discount. When entering points as the administrator, if the wrong number of points is entered each digit must be deleted using the "delete" button, even on the computer. It would be better if on the PC the numbers could be highlighted and then deleted witht he "delete" key.
Tapmango saved our business
Comments: During the Covid-19 pandemic the restaurants were closed down. We were allowed to do take out , delivery, or curbside. With our restaurants changing menu it was difficult for us to come up with an online solution that didn't require time consuming changes. Tapmango sent out an email about a webinar on opening your restaurant. We watched it and we knew this was going to help us out. Tapmango created our menu for us and did it all. We proofed it and made some changes and we were up and running. we didn't have to go to a delivery system like' Skip the dishes' or' door-dash' to get our menu we already had the customer base from the rewards it was easy to let them know we were back and here was our online menu. All of this value for no more cost than our monthly service fee. They do not take a percentage there is no more fees
Online ordering, Rewards, database of our customers and able to reach them with promo
Running a campaign is somewhat difficult. I still have to have my sales rep walk me through it.
Comments: Really great! They’ve been amazing through the whole covid shutdown, helping implement new ways to drive business.
The customer support is amazing, always available when you need them.
Takes a little time to learn how to use the platform.
Comments: Loyalty program is what I was looking for along with being able to connect with my customers....I have experience the power of text messenging and how powerful that tool is to bring your customers back....Hoping to experience the fencing as well
Very easy to use, quick response time for support. This software runs the back end of advertieing when I am busy.....It brings loyal customers back and automatically lets are customers know when we have not seen them in a while. My customers absolutely love this software....I have had many compliments on this software.
The software claims to do everything I was looking for, but I have been waiting a while now for them to fix some of the apps that I was told I would have right away. Hopeful they can fulfill certain functions that sold me on the software to begin with.
We took a shot!
Comments: When choosing something important as a loyalty app. We'd scoured the internet and tech conferences. From day one of using TapMango we knew the possibilities. In the rare chance customer service was needed. There was an agent a couch or call away.
For me and my wife it came down to ease of use. We'd researched some of the others, even had the chance to test run others in Dallas. But we kept going back to Tap.
I'm not saying that I'm right. Or this is a justified con but I wish the interface was a bit cleaner. Form and function is great. But I'd like to see a more stylized approach.
The Best Add-On Service We've Used
Comments: We had been using another client loyalty app for our business when we learned of Tap Mango. Once we compared the two, Tap Mango offered many more features that we wanted at a better price. We haven't looked back since the day we rolled out the service to our clients. Now we use it for Rewards, Communication, and Pre-Paid Services (via the Vouchers). As new features are added so are our ways to use the program.
Ease of use for clients
Sometimes organizing Campaigns can get confusing.
Great experience, customer service is awesome.
Comments: Repeat customers.
Tap Mango is great, we use it daily and customers like having a loyalty program. It does help bring customers back in which is great.
Need it to sync with Shopify. Our online customers will stick with us with this option. I have been shopping around at the moment due to the price of this and lack of shopify integration.
6 years ago
Hi Umer. Thanks for you review. Our team is working on a Shopify integration, which should be available within a few weeks. We'll reach out to you once that becomes available! Thanks again, Your TapMango Team.
Comments: I've been using TapMango since last Spring 2016 and I love these guys! Anytime I have a question they are quick to respond either by phone or online chat. The support team is very proactive and follows up with me regularly to help me get the most out of their services. I was using another rewards company before and I am so much happier with the TapMango experience!
Integration with Lightspeed, Customer focused, multiple features, gift cards, referral tracking
I would prefer a tablet that doesn't require flipping to access admin screen. Our POS set up is more inline with customers instead of across a countertop so the flipping isn't really necessary for our particular set up.
The Best Rewards Program
Comments: My overall experience with TapMango has been a blast. My representative [SENSITIVE CONTENT HIDDEN] has been awesome when it come to responding and helping out, and even brainstorming new ideas for rewards and bringing more customers in.
When we first opened my business we started using TapMango from the start and our representative, [SENSITIVE CONTENT HIDDEN], has been the best help whenever we have questions or want to roll out a new feature. I love how easy it to use both for creating new rewards/vouchers and for my customers. By far the best customer service I've ever received.
The only con I have about Tap Mango is the 3rd party integration about taking payments, but our representative has been the best when it comes to working around those situations.
Great service and customer supports.
Comments: Very good.
Very easy to use. I like the dashboard, very straight forward and easy to use. The thing I like the most and it make different with other software is customers can leave the feedback right away from the tablet. Great customer supports also, we have great experience with [SENSITIVE CONTENT HIDDEN], he is exceptional helpful, great to deal with.
They should come with 2 separate screens so we don't have to flip the screen back and forth when adding points.
EXCELLENT PRODUCT - YOU THINK OF A FEATURE AND IT IS ALREADY THERE
Comments: Customer loyalty - and customer satisfaction.
Great value for the price you pay. Easy to use and very user friendly. The best part of it is the support you get with this product.
I would like to see more information about the rewards printed customer receipt. It does has a app to download and install that will give you the information but best way to communicate is to print it on receipt.
Decent Loyalty Program
Comments: TapMango has helped us maintain our loyalty program with different types of promotions. We really enjoy the easy to use interface and great customer service
We use TapMango as our loyalty program because out current CRM does not have one with a lot of features. Our clients found it pretty easy to use, which is great! The support staff is always really helpful when we have any questions
I wish I could integrate this into my current CRM, but I think that's more of an issue on my CRM's side than TapMango. I really have no complaints
Amazing client management
What I truly like about Tap Mango as a small business owner is the software's automation. I have been able to save time on determining CLTV, tracking, and rewarding my clients. Most importantly, what's good software without amazing client management? I have never worked with a more dedicated, patient, knowledgeable, and accessible account manager.
What I least liked about using Tap Mango is the android tablet.
Easy to explain and not an irritating distraction from the flow of business
The sharp attractive tablet with appealing graphics and the easy way to explain how to use it. Also, customers love the chance to win something on it.
It's not networked to our POS so sales are automatically registered to the customer. Customers routinely put the card too close to the screen. Just a little annoying, nothing big.
Excellent Product Excellent Team Flexible Pricing
The dashboard is fairly self-explanatory, and the UI is intuitive to navigate. Most importantly, able to capture customer data in detail to run personalized campaigns or promotions. TapMango works internationally which comes in handle as we expand futher.
No direct integration to Revel POS but this is temporary, TapMango is working on the integration.