--- description: Learn more about ScreenConnect pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ScreenConnect Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/15/collaboration/software) > [ScreenConnect](/software/147830/ScreenConnect) # ScreenConnect Canonical: https://www.capterra.ca/software/147830/ScreenConnect Page: 1 / 77\ Next: [Next page](https://www.capterra.ca/software/147830/ScreenConnect?page=2) > ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. > > Verdict: Rated **4.7/5** by 1895 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ScreenConnect? ScreenConnect is used by IT professionals, education institutions, government agencies, financial services, retail businesses, restaurants, and internal IT departments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1895 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Access Management - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Chat/Messaging - Collaboration Tools - Compliance Management - Data Security - Diagnostic Tools - Discussions/Forums - File Sharing Software - File Transfer - Live Chat Software - Meeting Management - Mobile Access - Multi-Channel Communication - Multiple Monitor Access - Queue Management - Real-Time Chat - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling Software - Screen Recording Software - Screen Sharing Software - Search/Filter - Self Service Portal - Session Recording - Surveys & Feedback - Task Management Software - Third-Party Integrations - Troubleshooting - Unattended Access - Video Chat - Video Conferencing Software ## Integrations (9 total) - Acronis Cyber Backup - ConnectWise Automate - ConnectWise PSA - ConnectWise RMM - Freshdesk - Microsoft Outlook - Passportal - SmileBack - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software) ## Related Categories - [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Meeting Software](https://www.capterra.ca/directory/30802/meeting/software) - [Remote Support Software](https://www.capterra.ca/directory/30928/remote-support/software) - [Team Communication Software](https://www.capterra.ca/directory/31033/team-communication/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 3. [TeamViewer ONE](https://www.capterra.ca/software/122252/teamviewer) — 4.6/5 (11620 reviews) 4. [AnyDesk](https://www.capterra.ca/software/149595/anydesk) — 4.6/5 (1781 reviews) 5. [GoTo Meeting](https://www.capterra.ca/software/163332/gotomeeting) — 4.4/5 (11525 reviews) ## Reviews ### "Easy to use" — 5.0/5 > **Verified Reviewer** | *March 28, 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Work great , fluid and full of features Love it > > **Cons**: Sometime it take client some time to come back online ----- ### "Perfect for remote support" — 4.0/5 > **Felipe** | *July 16, 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Once is installed is very easy to use, quick and stable,I love that you can run cmd command line from remote without bother the user > > **Cons**: when you are not running it with the admin permission and you get a pop-up admin confirmation (with credential), you get a black screen and lockout yourself out because there is not even a way to cancel the pop-up > > Is our first support tool, is great ----- ### "ConnectWise Review" — 5.0/5 > **Debrah** | *June 19, 2019* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: The ease of use and the ability to quickly log in to a customers computer and help them with any issues they may be having. Also, the ability to set up a continued link to your customer's computer so you do not need to log in each time. > > **Cons**: There really are not any downsides that I have found yet. > > The pain point for my customers that I am solving is the ability to give them immediate customer service when they need it most. ----- ### "Great Remote Assist Tool With Powerful Features" — 4.0/5 > **Chris** | *September 27, 2024* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc. > > **Cons**: It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors. > > Overall, I like it and I would recommend it. ----- ### "Reliable Remote Support" — 4.0/5 > **Nelson** | *March 16, 2026* | Financial Services Software | Recommendation rating: 5.0/10 > > **Pros**: ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile. > > **Cons**: Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels? > > ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations. ----- Page: 1 / 77\ Next: [Next page](https://www.capterra.ca/software/147830/ScreenConnect?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/147830/ScreenConnect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data