Salesforce Experience Cloud Reviews

It's almost considered a neccesity with start-ups and e-commerce businesses...but, the pricing...

Comments: Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!

Pros:

Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!

Cons:

Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.

For sales and marketing operations, this is a highly valuable tool.

Comments: Very powerful MA software with a large variety of features However, to master it, you'll need employees who possess the essential technical skills. As a result of CRM measures, it will be able to target specific consumers, which is impossible with mass advertising. A connection to other databases made it possible to use the data internally. Each customer category's LTV has increased. Additionally, we were able to boost email open rates as a result of this and conduct successful marketing.

Pros:

Since it allows you to manage all sales data and customer data, and it is compatible with other collaborative tools, it gets a five for its ease of use. Responsibilities and data in sales and marketing have become easier to handle. In other words, productivity has increased while work procedures have decreased. In the future, I'd like to continue using it. Appropriate for CRM software. Other utilities can be accessed via links. The interface that is easy to utilize. A little forethought will save you from many headaches.

Cons:

Needs a good deal of technical expertise. Has a long learning curve Aspects of operation, a little foresight will save you a lot of headaches.

Alternatives Considered: Zoho CRM

Reasons for Switching to Salesforce Experience Cloud: It's a useful tool for dealing with enormous volumes of data. As a result, our firm's client satisfaction and income have increased.

SalessForce Craig

Comments: I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros:

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons:

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Efficient community management

Comments: Salesforce Experience Cloud can help a business to expedite the build phase with configurable modules with minimal code, unless there are complex customizations

Pros:

The out of the box features provided covers almost all characteristics required in setting up a community website. It is also flexible to the branding customizations

Cons:

The workspace can be quite inconsistent due to its heavy nature and can often be slow to respond

Salesforce is simply the best

Comments: The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.

Pros:

Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.

Cons:

Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.

Alternatives Considered: Zoho CRM

Reasons for Switching to Salesforce Experience Cloud: We felt that by choosing Salesforce we would always have enough support since so many people use it. We definitely could have chosen something cheaper at the beginning; but I doubt it would have been cheaper in the long run.

Customer Portal Software

Pros:

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons:

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Amazing customer portal from Salesforce

Pros:

Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Cons:

It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

Customers and partners engagement made easy with experience cloud

Pros:

Wide array of pre-built customizable templates for websites and the sites built on experience cloud sit on top of brandes company website.

Cons:

I came to know about this cloud, when salesforce rebranded it, but it needs to licensed separately for different profiles eventhouth it closely sits with service cloud.

Great Tool for Activity Tracking and Knowledge Management

Comments: It is a high touch solution. As such, you need to be willing and able to do a lot of manual data entry

Pros:

The ease of access to all information on an account-by-account basis

Cons:

There is a lot of manual data entry required

Salesforce, get on with your day

Comments: Excellent, ties in multiple quote tools and collaboration tools pretty seamlessly.

Pros:

Very straight-forward and work flows can be created to match needs. Allows you to use the software to be efficient, not have to force it to work for you.

Cons:

It does a lot of things so if it is not customized properly you likely will struggle with processes and workflows.

Fantastic front end for customers

Pros:

Amazingly customizable sits on the force.com platform so you know it performs well. I personally love how much we can do with the canvas for Communities. No more Web to Case for this team!

Cons:

A little clunky to set up initially. Always a good idea to have a consultant for Communities when initially setting up the system.

Great way to collaborate with customers

Pros:

"Ease of use" is way too easy and is pretty handy for our users to adapt to this. Accelerators provided by Salesforce helped us understand this feature deeply.

Cons:

Salesforce should do a better job in the area of customer support. Most of the times when I have questions about this topic - I prefer to search in the community rather than logging a ticket with Salesforce because of the tier structure they have. It takes days to get the issue resolved by Salesforce wherein someone from the Salesforce community will respond in few hours if not minutes.

Salesforce Community Cloud

Comments: It is a product widely used at our company for communication and providing feedback and knowledge to grow business and networking. Overall, it is a solid product to enhance communication for employees across the country and share insight of the business in each area and issues we have.

Pros:

It helps sales teams across the country to share knowledge and customer feedback.

Cons:

I think it still has room for improvement to make even user friendly.

Easy way to give relevant info to customers on demand

Pros:

Gives customers a portal to view data of your choosing and increase customer satisfaction

Cons:

Overall this has been a good experience, fairly easy to set up with some solid resources

Big Business

Pros:

It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

Cons:

Very complex, not easy to get in. Lots of tools. Very expensive. High costs of setting up. Sometimes very complicated

Community has a new name - Experience

Comments: Great product - lots of features and capabilities - without an experienced implementation team, it can be tricky to setup unless you want simple, out of box features. Changes can also be complex

Pros:

So many features - built in templates with themes to choose from, customers and partners can login and have different experiences.

Cons:

Can be tricky to setup - they lead you to believe that it's easy to implement out of the box, but that's only for the most simple of solutions.

SFDC for External Users

Pros:

Community Cloud is a nice edition for institutions where external users needed access to data. Higher ed, non profit, etc. Salesforce is powerful and the Community Cloud enables companies to extend the power to external parties.

Cons:

Well... like other Salesforce tools & products, the Community Cloud needs a facelift. Heavy coding and customization or tools from Appexchange like Skuid could be leveraged to customize without coding.

Sales force power

Comments: Looking to add some community support for your brand? This empowers social WOM

Pros:

Allows for easy campaign adds

Cons:

Expensive

Salesforce

Pros:

Great customer service. This was easy to get through and very easy to maneuver. Great experience talking to the employees

Cons:

Could be more interactive. I felt they could have put more effort into solving my technical issues, but either way we figured it out.

Head of digital at world's

Pros:

Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud

Cons:

User interface is mediocre like most of sfdc. Its also expensive and configuration can take time and money

Salesforce Review

Pros:

Create personalized reports according the information that you need. Have information about opportunities, project, team, in the sane environment.

Cons:

Small alterations are not indicated on history log. Some activities are hard to figure out how to work. Salesforce is not an intuitive software.

Great product to manage customer relationships

Pros:

Allows you to get a full snapshot of our customers, such as activity history, communications, and recent discussions. This platform allows real-time of exchanging data through chat and screen sharing features. Streamlines your business by reducing time and effort on unnecessary leads.

Cons:

It would be a nice feature if tasks and events could be synced into my google calendar, rather than go into an app to find my information. This software is more expensive than others on the market, but Salesforce is a great company to work with fulfilling our needs.

Sales force review

Pros:

All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc

Cons:

Sometimes the mobile app has bugs and can cause issues and challenges and stuff which isn't good at all right?

Community Cloud is great!!

Comments: Community cloud lets my userscommunicate both internally and with customers. I love community because it allows people to do their own trouble shooting with knowledge articles and answers from other customers.

This is first time using salesforce

Comments: No

Pros:

Once you know what you doing it's easy but I don't like the idea of accounting being called purchase.

Cons:

The fact that you can't control who cannot go into to varies companies that's danger on a company behalf