--- description: Learn more about Kisi pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kisi Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Physical Security Software](/directory/30595/physical-security/software) > [Kisi](/software/147727/keyless-door-access) # Kisi Canonical: https://www.capterra.ca/software/147727/keyless-door-access Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/147727/keyless-door-access?page=2) > Kisi is a cloud-based access control software that manages door access for security. > > Verdict: Rated **4.1/5** by 58 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Kisi? Small/Medium Business and Enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 58 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: KISI - **Founded**: 2013 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Kisi offer a 30-day free trial for new users, after which the software is available across 3 pricing tiers: Basic, Standard, and Organization on a per user, per door and monthly, annual, or multi-year basis. Pricing for the hardware system is outlined below: Kisi Reader Pro (KRP): $599 Kisi Controller Pro (KCP): $899 Contact Kisi for software pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Alerts/Notifications - Dashboard Software - Event Management Software - Investigation Management Software - Security Management - Visitor Management Software ## Integrations (11 total) - Cisco Meraki - Envoy - Gingr - Google Calendar - Google Workspace - Kangarootime - Microsoft Azure - Okta - OneLogin - RecDesk - Sumo Logic ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [Physical Security Software](https://www.capterra.ca/directory/30595/physical-security/software) ## Related Categories - [Physical Security Software](https://www.capterra.ca/directory/30595/physical-security/software) - [Network Access Control (NAC) Software](https://www.capterra.ca/directory/32855/network-access-control-%28nac%29/software) ## Alternatives 1. [Brivo Access](https://www.capterra.ca/software/1017007/brivo-access) — 4.3/5 (54 reviews) 2. [RemoteLock](https://www.capterra.ca/software/1035199/remotelock) — 2.7/5 (19 reviews) 3. [Vision InSites](https://www.capterra.ca/software/1086509/Vision-InSites) — 5.0/5 (6 reviews) 4. [CASH](https://www.capterra.ca/software/92976/cash) — 4.5/5 (24 reviews) 5. [Novagems](https://www.capterra.ca/software/188725/novagems) — 4.3/5 (21 reviews) ## Reviews ### "Coworking spaces beware- Forced Billing Migration with No Transparency" — 1.0/5 > **Fiona** | *May 19, 2026* | Real Estate | Recommendation rating: 1.0/10 > > **Pros**: 1. Can be accessed with mobile (yet this is very common feature with other companies) 2.Integrates with Nexudus > > **Cons**: 1. Lack of transparency — after 5 years as a customer, we were forcibly migrated to a new per-user billing model with no explanation of how users are counted. The only communication we received was a vague email saying 'update your payment information.' We were billed for 800+ users including suspended accounts flagged inactive within Kisi's own system and auto-synced users who never once physically accessed our space. After investigating ourselves, we discovered Kisi counts every user regardless of status —even those that were automatically marked as "suspended users by kisi". Reading other reviews, this appears to be a recurring theme across multiple operators. 2.Lack of customer service — one single representative handles all inquiries including billing, support, and disputes. Their listed phone number is non-functional. When we explicitly requested a phone call via email to resolve a significant billing dispute, they refused and stated they only communicate via email. For a company managing physical access control for businesses, this is completely unacceptable. 3.Hardware reliability — 2 of our devices broke with minimal use. > > We have been a long-time Kisi customer operating a coworking and event space business, and our recent experience with the company has been one of the most frustrating and disappointing vendor experiences we have encountered in years. This was not simply a price increase. Kisi completely changed its business model while simultaneously removing the reseller/middleman support structure that many businesses relied on — and did so with extremely poor transparency and communication. For years, we worked through a third-party IT/security reseller who helped install, bill, support, and explain the Kisi ecosystem. Then Kisi removed that middle layer and pushed customers into direct billing while also changing the entire billing structure from door/location-based pricing to a per-user billing model. The issue is not that businesses should never pay more. We understand software evolves and pricing can change. The issue is HOW this was handled. At no point during this transition did Kisi properly explain: \* How “billable users” would actually be counted \* That suspended users could still count toward invoices \* That inactive synced users from integrations could inflate billing \* That users who never even installed or used Kisi could become billable \* How coworking businesses with automated member syncing were expected to realistically operate under this system If Kisi had transparently explained this from the beginning, we would have immediately cleaned up our integrations and inactive accounts before being billed. Instead, we were left completely in the dark while invoices skyrocketed. Most frustrating of all, the billed numbers did not remotely reflect actual usage. We were effectively billed for nearly 6–7 times our real active usage. As a coworking space, we naturally have thousands of temporary, expired, archived, trial, and synced accounts passing through our system over time through integrations. The overwhelming majority of these users never actively used Kisi. Many never downloaded the app, never accessed a door, and many were already suspended or inactive inside Kisi itself. Yet somehow they still became part of the billing count. That is where the frustration comes from. This entire migration felt extremely careless toward existing business customers and showed a major disregard for operational realities and basic business ethics. Customer service throughout this process has also been incredibly disappointing: \* Minimal accountability \* Slow escalations \* Very little willingness to acknowledge the confusion caused by the migration \* Little empathy toward long-time customers suddenly receiving dramatically inflated invoices After researching further, we also found many other reviews describing almost identical experiences following Kisi’s new billing changes: This is clearly not an isolated incident. The unfortunate part is that the hardware and technology itself can work well. But good hardware does not excuse poor communication, weak customer support, or aggressive billing practices that leave customers feeling blindsided. If you are a coworking space, gym, membership-based business, or shared office operator considering Kisi, I strongly encourage you to carefully read recent reviews and do your research. Because based on our experience, the actual invoices may look very different from what you expect and they can change the pricing completely at any point. Unfortunately, we can no longer confidently recommend Kisi to other businesses. There are many alternative access-control providers available, and I would strongly encourage businesses to explore other options before committing to a company that appears to prioritize aggressive account expansion over transparency, customer trust, and ethical business practices. ----- ### "Employees love the mobile office access Kisi provides" — 5.0/5 > **Lance** | *January 18, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Ability to unlock office doors from your phone and see the status of door locks > > **Cons**: You do not need to be physically beside the door to unlock it, meaning people could easily unlock the door to let someone in who is not supposed to have access to the office. > > Reliable app, barely any loading time and is user-friendly ----- ### "Stay Away From Kisi" — 1.0/5 > **Adam** | *January 9, 2026* | Fine Art | Recommendation rating: 0.0/10 > > **Pros**: It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much. > > **Cons**: It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. > > I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well. ----- ### "Worst integration EVER with Exercise.com" — 1.0/5 > **Steve** | *May 2, 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: The quick Db relationship with Exercise.com, was fast and worked well. good reporting for most needs > > **Cons**: It will NOT WORK IN THE COLD AKA Wisconsin winters - see the documentation 32"f degrades functionality -4F will not work members left out in fridgid temps > > It was fine at temps above 32' F, lower than that, as the documentation clearly states, IT WILL NOT WORK ----- ### "Guns beware" — 1.0/5 > **Jason** | *May 1, 2025* | Recreational Facilities & Services | Recommendation rating: 0.0/10 > > **Pros**: Integrated well with our website Easy to use Mobile phone ready > > **Cons**: Kisi will price gouge you Dishonest company Riding cost with no added value > > Things were going well at first. Then they no longer honored our 3 year license and began charging us 5 times the original price because we are a fitness center. The businesses that helped build this company were punished for their loyalty ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ca/software/147727/keyless-door-access?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/147727/keyless-door-access) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data