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About Shippo

Ship smarter with Shippo: Trusted by 300k+ brands for streamlined shipping with the best rates. Easy to use, free to get started!

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Pros:

Great Discounts and Great CSV upload. Easy Mac style navigation.

Cons:

The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. Ve had one package be shipped to the wrong address because of this.

Shippo ratings

Average score

Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.8

Likelihood to recommend

9.3/ 10

Shippo has an overall rating of 4.8 out 5 stars based on 820 user reviews on Capterra.

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Marc
Marc
Relationship Architect in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

The only "con" is NOT using Shippo

5.0 4 years ago

Comments: Imagine for a moment you are at a 6-star beach resort on a gorgeous archipelago somewhere. You arrived on a private jet and have been picked up in a limo of your choosing. You are now walking along the beach with sandals in one hand an oversized umbrella and a fruit-laden cocktail in the other. Dolphins are leaping out of the water a few feet (meters) from shore. The sun is reflecting off the crystal blue water. The blood orange and yellow shimmer dances gayly on top of the waves...u get it I think!!!

Pros:

Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same. Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay. NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money! Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl! So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too!

Cons:

Overall with the free account that I have, I LOVE LOVE LOVE everything about it. If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs!

James
James
Owner in US
Verified LinkedIn User
Consumer Goods, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great Shipping Solution

5.0 5 years ago

Pros:

I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.

Cons:

The software works very well for me and I have not found any cons to it.

Ricky
for ebay in Canada
Consumer Electronics, Self Employed
Used the Software for: 2+ years
Reviewer Source

Shippo is the tool for every shipment

3.0 last year

Pros:

Information can be transferred direcetly from ebay. No special input is required to ship the package.

Cons:

We need some effort to input information if the transaction is not from ebay.

Dale
Dale
Owner in US
Verified LinkedIn User
Consumer Goods, Self Employed
Used the Software for: 2+ years
Reviewer Source

Covers Multi Platforms

5.0 5 years ago

Pros:

I love that I can ship orders from several of my on-line stores form one location. My orders from Etsy and my own websight automaticly get sent to Shippo so I can prepare my shipping label and packing slip from one spot.

Cons:

Sometimes I want to refund partial shipping cost to a customer if it cost less to ship then they were charged. I see no where I can do it from the Shippo sight so I still have to go back to Etsy or my sight and prepare their refund.

Verified Reviewer
Verified LinkedIn User
Business Supplies & Equipment, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Retiree Shipping From Home

5.0 4 years ago

Comments: Being retired I love that I can ship from home with your super good rates. I buy and sell online and you have the best choice of shippers and rates.

Pros:

I like the easiness. And the competitive pricing. I like to ship from home without having to go somewhere else. I love the competitive choices of how to ship and how much to spend. I can print and ship any time day or night.

Cons:

I would like to be able to get an estimate based on zip codes and package size before I commit a name and address.

Verified Reviewer
Verified LinkedIn User
Wholesale, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A Great Shipping Software for Multiple Carriers in One Place

5.0 5 years ago

Comments: I use this to ship products from my online store. Shippo integrates with many retail sites to import sales and shipping info to limit manual mistakes. I integrate it with a Wix store.

Pros:

I like that I can purchase shipping for USPS, UPS, FedEx, DHL, etc. all in the same place. I get discount rates and quick replies from email support.

Cons:

I don't exactly like seeing the Shippo logo on shipping labels, however, I use Acrobat to remove that and put my company's logo on the shipping labels instead.

Alex
Partner in US
Legal Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Shippo is a great integration for our Fedex mailer needs

5.0 last year

Comments: Fedex was able to integrate via our CRM to provide a holistic view of our shipment expenses.

Pros:

Shippo provides instant access to our shipping metrics and where our mailers are being sent

Cons:

Not much, the integration with Fedex and our CRM was quite smooth

Lindy
Artist in US
Fine Art, Self Employed
Used the Software for: 2+ years
Reviewer Source

Love Shipping With Shippo

5.0 last year

Pros:

Fast, convenient, easy and money-saving, I use Shippo for online orders.

Cons:

No cons, I use this several times a week

Diva
Owner in US
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Shippo is the way to go!

4.0 last year

Comments: Time saver! Accurate.

Pros:

Shippo makes it easy to compare shipping options based on cost, arrival time, etc... and helps track deliveries. Also, it's a one stop shop for price comparison, printing labels, package tracking and maintaining a log of shipments, for future use.

Cons:

There isn't anything I don't like. I have not experienced any negatives.

Melissa
President in US
Consumer Goods, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

First time e-commerce shipper

5.0 2 years ago

Comments: No complaints, easy to use

Pros:

It is easy to use and don’t have to be real tech savvy once you get your account set up

Cons:

Wish they had a better onboarding process or a rep that you dealt with directly. And maybe they do for bigger shippers

Phil
Owner in US
Music, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Recommended Ease

5.0 4 years ago

Comments: I use it for multiple businesses and have recommended it over rivals for ease of use and a simplistic layout. I am learning more each year. I run two different e-commerce platforms and I have the ability to choose which I want to ship from. I mostly use shippo if the volume is over 3-4 packages to ease the burden at the local post office. To my delight, shippo has never seemed to go offline at least while i'm using it

Pros:

Integrations with 3rd party e-commerce platform to sync labels Commercial Rates for USPS The ability to print multi shipment manifests Label purchases are billed once a week Ease with reprinting a label that did not print correctly or creating another label going to the same place 5c plus per label charge on top of the commercial rate

Cons:

No real cons, sometimes you are paying a few cents more than another commercial carrier for USPS but I cannot seem to figure out how its calculated. I wish it there was a mobile app just for tracking shipments outgoing. I have had a few issues with international addresses not being recognized but a quick google search resolves the isue.

Linda
Business Owner in US
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Perfect solution for a small business owner

5.0 4 years ago

Comments: I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination.
Shippo's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time.

Pros:

I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.

Cons:

I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.

Britt
Owner in US
Food & Beverages, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

eCommerce is a fun now

5.0 5 years ago

Comments: I appreciate all that they are doing to bring eCommerce to food and beverages in a meaningful way. It's nice to know everything I need will be in one place and I can search for problems before I reach out to their team for more information. It's rare that my problem and troubleshooting aren't available in their help system.

Pros:

I love the adaptability and software applications that I can use. I have discovered several spaces where I needed to streamline or needed an application function(s) that were already synced and functional with Shippo. Their customer service is OTC- Off The Charts- responsive and very empathetic to a sometimes overwhelmed solopreneur.

Cons:

I would like to be able to update the look of the dashboard with weekly stats/updates available to show how much Shippo saves me time and energy.

Alex
CEO in US
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Very happy customer

5.0 4 years ago

Comments: Overall my experience has been a 10/10. In about 90% of shipments the rates on shippo are the best and the process is the quickest I’ve used.

Pros:

The setup was a breeze and the rates are extremely competitive. One of my favorite features is the auto fill function with addresses. Payment is very straightforward and I enjoy reviewing the monthly reports on all my shipments.

Cons:

The only negative I can say is that occasionally the auto fill on the address will pull something that is incorrect. I’ve had one package be shipped to the wrong address because of this. Luckily the address didn’t exist so the package was returned, but it took a full week to get it back and we had to reimburse the customer for the delay. I would suggest creating a review/confirm field after you click buy that allows you to review the final label for accuracy prior to it being purchased. I would have caught the error that way.

Lenecca
Owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Shippo is Great

5.0 10 months ago

Pros:

It helps integrates with Shopify. Cheaper option to ship your products. It prints out your label and gives updates on tracking

Cons:

There is nothing that I do not like about shippo

Lacey
Lacey
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Does the job!

5.0 2 years ago

Comments: I'm happy with it! I chose it over all the others.

Pros:

I like the user interface, it's very simple. The prices are competitive, in the manner they are the same as most others, and not more expensive.

Cons:

Would like an app for easy tracking access.

Grace
Reviewer in Kenya
Online Media, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Shipping made easy by Shippo

4.0 2 years ago

Pros:

Shippo is one of the best and easy e-commerce platforms for shipping labels to use by a small business owners like me. I have not had a lot of hustle while using it, it saves me a lot of money and saves time. I would recommend this anyday.

Cons:

The only problem I have with shippo is their customer service support. It takes ages for you to get help from them.

Devlyn
Owner in US
Consumer Goods, Self Employed
Used the Software for: 1+ year
Reviewer Source

Integration can be tricky, but well worth the effort

5.0 3 years ago

Comments: I've not had any issues with Shippo at all. I only use USPS for shipping so I can only comment on that and it's certainly sped up the process as well as eliminated a lot of the frustration. I love that I can set up pre-sets (package type/weight) to make the process even easier. A huge benefit is that it's helped me SAVE money. Because I'm able to ship small packages first class, very small orders have become cheaper to ship which has benefitted my clients and my business.

Pros:

I found Shippo during the early days of the pandemic when I was making and shipping masks every day. I've made over 2000 masks and counting by myself and most orders were small, so the amount of packages went from a typical 2-3 packages per week to 20. I just didn't have time to type in each order on the USPS website and Shippo was a life saver. I was able to integrate/import my orders from various platforms including Etsy, Square Marketplace, and Airtable (using 3rd party automation at times) to make shipping a matter of a few clicks. Now my biggest shipping concern is whether or not my printer is going to cooperate each day.

Cons:

It would be great if there were easier integration setups with more platforms, but really once it's set up, it takes almost no effort. This can be a bit tricky for folks who aren't tech savvy. I'm a one person operation, so whether I'm good at doing things or not doesn't really matter since I'll be the one doing them regardless. I was able to fumble my way through it and the ease of that really depended on which third party app I was using. If you're good with API or very familiar with setting up automation through Zapier, Integromat, Automate.io, etc then you will likely not struggle much.

Patrick
Co Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

My favorite shipping app around!

5.0 3 years ago

Pros:

The ease of linking Shippo to our e-store to where our orders automatically show up in our Shippo account and can print a label within seconds.

Cons:

Sometimes it takes some time for new orders to show up in our Shippo orders page.

James
Mr in US
Internet, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Shippo is my chosen program

4.0 4 years ago

Comments: All in all, excellent except as noted above

Pros:

I like the fact that it was not complicated to learn. It was very easy and logical. I get great value on my printed labels and The Shippo Insurance appears to be a great value too! I like the fact that I can choose between multiple shipping methods even though USPS in by far my chosen method. Record keeping is a snap with the ability to download orders or shipments and I also receive emails from Shippo every time I buy 1 label or multiple at a time. I like the fact that I get a copy of the label (great for reprints and records and invoices too)! I have multiple online stores and my order are imported in and in many cases I automatically designate box size and weight.

Cons:

I do not like the fact that I can not import and combine orders going to the same buyer. (it saves me shipping and insurance cost)! This needs to be changed. I have twice asked support for this and have not gotten a reasonable answer. The other problem I have had is that I have two stores with eBay and when I have to change a password on one I have to delete both and reinstall. Treating each store as independent of the other would allow me to delete one and not have to reinstall both!

Matt
Illustrator in US
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

One stop shop for shipping

5.0 3 years ago

Comments: Positive and great customer service when I have been stuck. It is perfect for a small personal business as well as personal mailing.

Pros:

Ease of use and the price comparison for all the shipping possibilities, plus the discounted pricing.

Cons:

Needs a saved address book I could easily load for recipients. It is there it for sender so it is frustrating.

Danya
Special Education Teacher Consultant in US
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Shippo helps my small business stay on track

5.0 3 years ago

Comments: SHippo has helped me to ship very efficiently. From the ease of printing labels, to the tracking and pricing, it is all very easy!

Pros:

It is so easy to use, yet gives valuable information.

Cons:

I really feel that this product does not have a high learning curve, it is very easy to use. I can't really say there is anything I would change.

William
Co- Owner in US
Arts & Crafts, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product, Free Plan is all you need

5.0 4 years ago

Pros:

Free plan gives you all you need. Not sure if the paid plan is really worth it unless you want personalized branding.

Cons:

Costumer service can be a hit or miss when it comes to both knowledge and timing. Invoice are a bit confusing, not sure when they charge an invoice, but it gets old seeing so many invoice in a day instead of one large bill at the end. This also can cause confusion with the bank.

Jesse
Owner in US
Consumer Electronics, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great software for generating shipping labels

5.0 3 years ago

Pros:

I love how easy it use overall. Easy to pull up past customers so you generate another label for the same customer & tweak the package settings for the new package. Also the email alerts for the customer are huge. They get notified when I ship & when it's delivered. So it reduces the customer support requests asking for status of their package.

Cons:

I do wish their search for past labels was easier. For example, if I am looking for "Matthew", and search for "Matt" it will return no results.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Shippo is great!

4.0 6 years ago

Comments: This platform makes my life so much easier without costing me anything. They seem like a great company with a genuine customer centered and improvement focused attitude.

Pros:

It is a great value for the money. It was very easy to get started with, and has continued to grow and refine itself as I have grown. It's flexible and has allowed me to understand how shipping works while saving me time and money from standing in line at the post office.

Cons:

It can be slow at times due to extraneous clicks required to get different pieces of information needed for different types of sales. It can also be lacking in features/information at times, but 9/10 times the information is there; it just needs a little digging to uncover. At the end of the day though this is essentially a free platform, and anything I'm lacking I should be maintaining on my own systems.