Flex Surveys Reviews

Amazing. -Amazing- Amazing

Pros:

A more than wonderful program for conducting surveys among employees for their participation in decision-making in the company, which is very useful in analyzing the results.

Cons:

Its price is high, it is preferable that the price be lower than that.

Simple Surveys, Insightful Reporting

Pros:

On Side Restoration appreciates the format and ease by which our company receives customer service feedback via Flex Surveys. The team is quick to respond back to my emails and phone calls, and are always reliable with providing more detailed reports when conducting our quarterly reviews. Based on Flex’s recommendations, we simplified our surveys which resulted in higher participation rates and more sound data. Not only are their reports easy to understand, and provide the insights that we are seeking, but the company always figures out a way to work within our budget.

Cons:

Flex Surveys are a valuable extension to our small marketing team; they regularly make my job easier and help me to shine even brighter as manager.

Flex Surveys are complicated...

Comments: FlexSurveys is great if you can understand how to use it.

Pros:

Flex Surveys has a lot of great features. It also helps me look for new employees. In that regard, it's the best software/website in its field.

Cons:

It is very complicated and hard to understand, I looked up several YouTube Tutorials to try to use this program. Because I couldn't understand how to use it, I uninstalled the application.

Hands-Off Approach to Employee Surveys

Pros:

We have used Flex Surveys for two consecutive years to deliver our Employee Engagement Survey. In addition, we will be using the firm to roll-out a 360 degree performance feedback program. We have been thoroughly impressed by the level of quality and service. The team is friendly, competent, and organized. In addition, they have gone above and beyond by building a customized tool to help us record actions resulting from the survey. They make the process easy to administer, allowing me to take a hands-off approach and saving me valuable time. They even provide training sessions to our managers on how to interpret the reports.

Cons:

I can’t say enough good things about Flex Surveys and highly recommend them to any company!

Extremely Knowledgeable & Provides Expert Guidance

Pros:

"We have had the privilege to have the support of Flex surveys for two consecutive employee engagement surveys. They were extremely knowledgeable and provided expert guidance on best practice for both our initial and follow-up survey. The Team was responsive and provided quick turn around for our change requests. I would highly recommend Flex not only for their orientation and administration of surveys but also for their comprehensive reporting package. The customization they provided offered our leaders great insight on where to begin for action planning on survey results. "

Cons:

I could not recommend a team more highly from initial discovery conversations through final results.

Valuable Surveys & Reporting

Pros:

Flex Surveys is a valuable business resource we have invested in. We had not completed staff surveys prior to my arrival in 2015 and the business is 40 years old.  I am really satisfied with how Flex handled our account, they worked very closely with me to create a tailored Survey for our employees that really touched on the areas that were interested in receiving feedback about.  The survey also allowed for weighted comments.

Cons:

I am very satisfied with Flex Surveys service.

Full Support & Expert Service

Pros:

Flex Surveys has supported not only the administrative burdens from previously facilitating our surveys internally but I can rely on their expertise for benchmarking and best practice when developing our surveys, thereby elevating our process and outcomes. The team is highly responsive to issues and professional throughout the survey design to analysis cycle.

Cons:

A real value in outsourced product from a company that is top notch in their service approach.

Professional, Affordable & Quick Turnaround

Pros:

I am glad I reached out to Flex Surveys looking for professional, affordable and quick turnaround for our employee engagement survey. They did an amazing job with guiding and supporting us through the process. They were able to execute the project without any issues, provided accurate, timely reporting and were always available to answer our questions.

Cons:

Great team and I would strongly recommend Flex services to any organization!

Detailed Reports & Exceptional Turnaround Time

Pros:

Our organization had been performing engagement surveys for several years, and when we began using Flex Surveys it allowed for greater data and understanding of our employee responses through the detailed reports and expertise from their staff.

Cons:

Flex Surveys did an outstanding job with turnaround times on information which allowed our HR Team to spend more time on meeting with staff and leadership and action planning activities.

Great for Pulsing Employee Engagement

Comments: Whether you have a current solution or are currently using another in-house or competitor tool, it's worth giving Flex Surveys a chance. We're glad we did.

Pros:

The interface allows the surveys to be easily administered by our staff and allows employees to intuitively respond.

Cons:

We are very pleased and have not yet discovered a drawback - there are still features of the tool we are discovering.

Simple & Easy to Implement

Pros:

I have used Flex in three different organizations and would recommend them because 1) the personal attention provided by the Account Managers, 2) how simple the program is to implement, and 3) the phenomenal reporting and graphics that makes it simple to identify improvement areas in your organization.

Cons:

Taking on the task of performing an employee engagement survey can feel like a daunting task, Flex Surveys makes the process simple and easy to implement.

Industry Experts Provide Comprehensive Reporting

Pros:

We use Flex annually to create, deploy and analyze our Employer Engagement survey. Flex provided great feedback and suggestions on question content to ensure we were accurately measuring our desired metrics. Their reporting is very comprehensive with lots of graphics and visuals that make the results very easy to interpret.

Cons:

Flex Surveys are experts in the industry and make the process run very smoothly.

Strategic & Affordable Employee Engagement Surveys

Pros:

At HIAA, employee engagement is a priority.  Flex Surveys made it so easy to implement a highly confidential and polished product!  They help manage the entire process even down to our customized marketing materials.  At an affordable price, they gave us strategic advice, delivered on all of their commitments and patiently answered our many questions once the results were in.

Cons:

I highly recommend Flex Surveys.

So Easy to Implement, 100% Fully Managed Service

Pros:

I chose Flex Surveys because (after significant research into other platforms) they provided the best tools and service, with the right amount of tailoring/collaboration, for an affordable budget. It was so easy to implement! Flex truly handles everything. They managed the entire process from survey design to our customized marketing materials. Our Senior team & our Board was incredibly impressed with the overall process and the final package of results.

Cons:

Flex Surveys provided an outstanding solution and we couldn't be happier with the results.

Wonderful Product with In-Depth Feedback & Reporting

Pros:

Flex Surveys took on our project diligently, and provided advice/recommendations to help us apply their insights across our organization. We found their feedback to be in depth and easily understood. They are an invaluable tool in helping analyze any organization. A wonderful product with fantastic reporting, and a spectacular team.

Cons:

I would recommend their services to any small or large business.

Cost Effective Employee Engagement Solution

Pros:

I would highly recommend Flex Surveys to any organization looking for a cost effective employee engagement survey solution.  From a customer service perspective, I have very high standards.  Our organization has been very impressed with both the knowledge and level of service provided by all Flex staff.

Cons:

Anytime we had questions or requested additional information their staff were quick to respond.

Survey support & flexible reporting layouts

Pros:

Flex Surveys offers superior service year after year during our annual employee engagement survey. The Flex team is both responsive and supportive of our survey needs and provide digestible data and graphics of both progress and results.

Cons:

We are pleased with their flexibility in reporting layouts that consistently meet the needs of our ever growing organization.

Great Value & Detailed Reporting

Pros:

We chose Flex to facilitate our first attempt at a third-party administered employee engagement survey and were very pleased with the results. Their customer service was speedy and thorough and we had a lot of freedom to customize things while still receiving expert advice on ways to maximize our findings. As the default administrator, I was thrilled to have their team do all the slicing and dicing and the reports provided a great variety of detail for different end users.

Cons:

Flex Surveys was excellent, all in all a great value.

Insightful, Thorough & Responsive Service

Pros:

We found Flex Surveys to be very thorough & responsive with a good sense of what we were looking to achieve. They were instrumental in guiding us to form relevant and impactful questions to our firm.

Cons:

They provided details of their entire process, which was both insightful and helpful in understanding how to get the most out of an employee survey.

Responsive Support and Strategic Insight into Survey Results

Pros:

Flex is the best survey provider we have ever used. They have repeatedly offered us expert advice, incredibly responsive support and strategic insight into all our survey initiatives. The account managers do all the leg work for us and have consistently incorporated our wants and unique needs into the make-up, launch and roll-out of results.

Cons:

Flex has exceeded our expectations and we highly recommend their services.

Completely Customizable Employee Engagement Survey

Pros:

Flex Surveys has made the daunting task of creating and implementing a robust employee engagement survey absolutely seamless. They have excellent customer service and offer thoughtful advice on how to structure the survey.

Cons:

The best part is that it is completely customized to our needs as an organization.

Flex Surveys Saves Time & Money

Pros:

Flex Surveys is exactly what our business has been lacking! I am so pleased with this product. It really saves me time and effort. I chose Flex Surveys because I simply could not find any other provider that offered all the tools, I needed under one platform for an affordable budget.

Cons:

It's a valuable tool in helping analyze our Employee's Engagement, a great product and a fantastic team to work with. I would recommend it to any business professional looking for the same thing.

Comprehensive Survey Process, Actionable Insights

Pros:

The team at Flex Surveys is excellent. They were supportive throughout the entire process, ensuring our engagement survey ran smoothly. Their survey was comprehensive, providing us with meaningful data to improve our workplace. Our employees appreciated the ease of use and we valued the actionable insights.

Cons:

Flex Surveys has exceeded our expectations.

Great Product & Service for an Unbeatable Price

Pros:

The amount of effort they put in on my behalf has helped our process tremendously. They've been very good with taking my calls and making sure all my concerns are addressed.

Cons:

I can't imagine a better product or service for the price!

Fantastic Reporting Modules & Visual Analytics

Pros:

Flex Surveys provides a visual way of analyzing our Employees Satisfaction overall. The reporting modules provide us with a deeper dive into the heartbeat of our organization.

Cons:

Great product and a fantastic team to work with!