Thrive by Shopventory Reviews

Annoyed... but only because I can't give a 6 star rating

Comments: The experience has been really good. There are very few things in this world today that have given me more confidence rather than less. Shopventory is a miracle solution for us.

Pros:

Shopventory has done the following for my business- Solved issues with inventory that have plagued us for years. - Created accountability among my staff for who is making updates in the system- Given me valuable sales data to help keep more products in stock- Connected me with a level of customer service that I have not experienced before.

Cons:

It doesn't work spectacularly with Woocommerce Product Bundles... but it still works a million times better than what we were using before.

Shopventory helps us keep track of our online & in-store inventory

Comments: Overall, Shopventory has helped us combine and keep track of our online & in-store inventory by integrating with our new point of sale system. There was a bit of a learning curve, but the program is relatively user-friendly and support is available for questions that arise. There are many available features for a fair price, and the program does most of what we need it to do.

Pros:

We are a small retail store and Shopventory makes it easy to create barcode labels, print tags, create purchase orders, view sales, and display current inventory. Stocktakes with an integrated barcode scanner are an easy way to take and update inventory. The program integrates well with our Shopify point of sale + online store and when we make changes in Shopventory, the updates are reflected in Shopify quickly. I have chatted with Shopventory's customer service representatives multiple times and they are responsive and helpful. There are also ways to input reorder quantities and be notified when you are running low on stock.

Cons:

We don't like that purchase orders cannot be edited after they are created. Sometimes Shopventory quantities are slow to update after an item is purchased, although if you click on the quantity that will usually update it. The program will also update at random times and if you don't save what you're doing frequently, you could lose your work. You can also only input digits to three decimal places.

Customer Service Is Excellent!

Comments: The customer service is excellent, but the PO format doesn't work well for us so I make adjustments where they are needed.

Pros:

As there are some features/fields that are not available on the PO the customer service reps have always done their best suggesting other options.

Cons:

"Terms" is not an option on the PO's so this is the most difficult thing to adjust, but I have an alternative that works "Okay"

Best solution for syncing Square and WooCommerce inventories

Comments: We were using Square as our in-store POS and WooCommerce as our e-commerce platform, and this is hands-down the best solution for inventory management in this use case. There are some quirks with Shopventory's bulk edit system that made certain tasks difficult (such as bulk changing categories) and there are inherent weaknesses in trying to use Square and WooCommerce together but this made a world of difference when we switched to it from a competitor—especially since Shopventory support and documentation are super helpful and competent.

Pros:

Highly detailed stock history, super fast export of all SKUs with inventory quantity.

Cons:

Making bulk changes to the product details can be unintuitive at times, and these bulk imports can take a long time to process.

Shopventory Has Helped Manage Our Inventory

Comments: The customer service at Shopventory is amazing! The inventory management has really been great. I love the detailed reports. It’s a great addition to our Shopify account.

Pros:

I like the cost averaging feature, first in/first out for products and being able to add freight costs to purchase orders. I also like all the notes you can add in.

Cons:

You can make any adjustments in Shopify because Shopventory will override them. No barcode/scanning options on the Standard plan.

The product is great, the support is A+!!

Comments: Hands-down I have to give all of the credit to signing up with Shopventory to rep who is part of the support staff. She is impressively patient, spent hours working with me as we transitioned to Shopventory and is always extremely helpful whether I need phone or chat support.

Pros:

It's been extremely helpful to have software that manages our inventory with important reporting AND integrates our Square Point of Sale system with our E-commerce​ store, Woocommerce.

Cons:

There are some limitations in reporting and filtering, but I know Shopventory is constantly updating and improving.

Quick Help, Good Features, More features may be needed

Comments: Overall, a great start to a strong inventory system. Like anything, it needs some features that seem to be basics (or obvious), and has other features that would not have crossed my mind to use in our warehouse. The support team is usually very helpful and courteous. Sometimes we need something more along the lines of production software, but Thrive has also helped manage these types of activities for us too!

Pros:

Support members are very responsive, and try hard to understand the situation. Most of our big issues have been escalated to the engineers and often fixed in about 48-72 business hours. Many helpful options to make some complex items (bundles and assemblies) as well as some features we don't use just yet.

Cons:

There's no organizing by SKU number, so far; by name or barcode number only. They always suggest downloading the product list and organizing on a spreadsheet, but not all of our employees who would need it have access to do that. When using in tandem with BigCommerce, we had a few "behind the screen" issues with programming, but the support team was very helpful.

Amazing Customer Service

Comments: Things with thrive started out pretty good. A couple of months in, I started running into a problem with things duplicating, creating new listings or creating variants' under the listing, all with the same sku, all with different inventory counts. When I first contacted them, I was frustrated and upset. My expectations were unrealistic, I wanted them to wave a magic wand and make it all better. Instead they gave me a solution that required a lot of work on my part. It took me a little bit to admit that it made sense that I would go through the inventory and clean it up. No matter how I was feeling though, they always responded quickly, kindly and supportively.Once I did what I needed to do, things went smoothly. Their staff was there, every step of the way, checking in, letting me know what our next steps would be. Once I was done, they did the magic part. That was a couple of months ago, things have been going smoothly since then. I don't know what caused the issue, but I know they do and they helped me fix it, making sure it won't happen again. Additionally, when I started using this, I hadn't realised that I couldn't sell by weight with Square. When I mentioned it to them, they were not aware that Square offered that functionality. Within a week they had that option deployed so that all of their customers using square could use these options when setting up in thrive too.Despite that rough patch, working with the folks there has never been a source of frustration.

Pros:

Intuitive layoutLots of featuresAbility to track inventory by weightRecipes that can adjust stock upon production Exceptional customer service

Cons:

There's nothing specific I dislike. Anytime I've come across a problem or a missing feature, they have been quick to respond and have introduced features to meet needs.

Best app to help manage inventory

Comments: Overall we have had lees inventory issues with unaccounted for product, can easily look at the product and look at history. However it is not easy to find a product that we have on hand and no longer in the system to find the history of the product.

Pros:

The ease of importing from Shopify to Thrive, and customer service was top notch when help was needed.

Cons:

The bulk edit reports needs help, not able to hide columns so you can see the ones you need to work on side by side without having to scroll left to right constantly. Would be really nice to edit just the product or products you need instead of the entire catalog which includes archived products. Way too much informaiton not needed and would speed up the download time to generate a Google sheet. Would also would be nice if can enter in additional field such as country of origin which would save a step in by having to enter into Shopify. As well as placing the images in the correct order of the variants to show online (I think this is more of a Shopify issue). When we need to add sku's we have to click each time and no there's autofill of drag down option same with other fields such as price. Time consuming when you can have 100 attributes and you have to add 99 attribute boxes 1 at a time so you can enter the variant weight & color. We never know what and how many of each product we will receive until unpacked and sorted. No way to use the bulk edit option for the specific product to add

Great for Small Businesses with Multiple Locations

Pros:

Provides all the inventory management features you wished that Square provided (like a followable paper trail). Makes putting together transfers and orders a breeze. Great, quick customer service team when you have an issue. Constantly improving the system as well as adding features. Great way to tie together your WooCommerce / WordPress store with a physical location. Have been working on mobile apps like an inventory scanner app for smartphones.

Cons:

The pricing tiers are the main issue. Once you go above 3 integrations (locations, so for example, 2 stores and a website) you have to go to their 10 location tier, which is over double the price. You can't add a pop-up or anything like that. User access controls have been improved greatly, but are still less customizable than I would wish. Because the development team is small, they sometimes introduce bugs into the system that will mess up your inventory, but the customer service team is great and will fix it for you pronto.

Shopventory Customer Care Saves the Day

Comments: I talked to [SENSITIVE CONTENT] today, and he helped me out a bunch! I was confused about creating products and making them per unit pricing products. He was able to take the time to help me figure out it was way more simple than I thought. I loved the commitment he brought. I also love that I got some help quickly!

Pros:

Keep up the great work! The way you guys integrate multiple stores and online selling is amazing.

Cons:

If I had to say something, I would add that your help blogs aren't very advanced. I know you have to reach the basic users for the most part, and make it easy for them to understand. I feel as a pretty experienced user I'm quite a bit above the current topics. So when I go to look for advice, it doesn't take me very far. So then I end up getting lost on where to go, or over think what I should do. Thankfully you have great customer service, and they help me through it all.

Shopventory Review

Comments: It has been fantastic. Has helped us take oru business to the next level.

Pros:

The customer service I think is the best feature. They are pretty responsive and pretty friendly.

Cons:

I wish there was a bit more options/features for bulk import/export and updates. If you have a lot of products, those options are the best. Also, wish the woocommerce integration was a bit better with more dynamic controls.

Keeps us on track with our inventory

Comments: Thrive by Shopventory allows for a one-stop easy-to-utilize platform to keep on top of inventory, and product trends. Owning and operating a business is a second (post-retirement) career, so this product has been very helpful in keeping up with all the details and metrics of product management.

Pros:

I really like the built-in and custom reports that can be generated to get a comprehensive view of the status of the business. The customer service is also top-notch and very quick to assist in answering questions. I feel as though they really care about ensuring that the users are getting the most out of the product. Being able to remotely utilize the system for product management is essential.

Cons:

This is likely an end-user issue, but on occasion, the "Bundling" option is a bit glitchy with listing "components". Again, more than likely, this is a user issue.

Review - Shopventory

Comments: Terrific.

Pros:

Once I worked out the variant stuff (thanks for all your help [SENSITIVE CONTENT HIDDEN]!!!) it was fantastic for creating items with multiple ingredients. I found it more accurate than any stock system I had used before, and it's integration with Square fast and seamless. The customer service is INSANELY good! Thanks for all your help guys. Once the global madness is over, we'll be right back.

Cons:

I would like the stocktaking process to be simpler, and more customisation with report start and finish times. Also, please more decimal points for variants! For us as a business, we use Shopventory most to get a 'value used' figure at the conclusion of each week- this is the value sold + any wastage & comp stock, so as to determine the weekly cost of goods sold. I'm able to use my own spreadsheet in conjunction with Shopventory to get the figure, but I would love to be able to do it in one click through the platform.

Important Help management

Comments: good

Pros:

Management of my inventory, I have 2 physical stores and I can integrate with Shopify.

Cons:

I would like to have an option to synchronize with Shopify or not, after inserting a product into a system. But we don't have this option. It's automatically synchronized with Shopify. It's terrible.

Most practical and affordable inventory tracking system

Pros:

Inventory can be daunting when you offer one-of-a-kind items. I've been using Shopventory for over 2.5 years and I wouldn't know what to do without it! It allows me to easily track my inventory and cost of goods without headaches come tax season.

Cons:

This is definitely not a con on the software, but I always have questions when updates occur since things get switched around. The team is always there to offer support and makes these transitions painless!

Using Thrive for inventory management

Comments: It is very useful

Pros:

I like being able to bulk upload new products and being able to modify existing products at once. It saves a lot of time!

Cons:

Words have to be spelled out exactly in order to find them in the system. Also, the inventory doesn't sync with Clover automatically. Sometimes it takes a while.

Great Support Team - Friendly and Knowledgeable

Pros:

Their support team is fantastic and is more knowledgeable about other platforms like Square than the Square customer support teams! (when dealing with integration issues).

Cons:

I wish that it were faster process to update the inventory, and the barcode scan app which is cool was integrated within the main platform since as a new business our barcodes change often (so we don't use that even though it would save a lot of time).

The Best Customer Experience!

Comments: [SENSITIVE CONTENT HIDDEN] has been a blast to work with as well as the Team that jumped in from time to time. Thank you for all of your support! ♥

Pros:

I like how easy it is to maneuver through options. The ability to change or update product on the fly by single items or in bulk. If you have a question, the ability to chat with someone is FAST and informative, with videos and snapshots to help understand complex issues or tasks.

Cons:

I would say that the one thing that I would mention, is that before anyone updates, imports or exports their inventory, they should make sure that everything is updated first in the user system through Variants. Also that Shopventory is the main hub and the subsidiaries are your In-Store kiosk and Shopify. [SENSITIVE CONTENT HIDDEN] at Shopventory made sure to educate me on this, considering I was taking over a project already started. Shopventory has no cons, just would suggest a heads up at the beginning like [SENSITIVE CONTENT HIDDEN] did for me.

Novice user

Pros:

My manager set this up for my shop. so it is easy for me to follow

Cons:

When they make updates sometimes i get lost trying to find how to do functions. Mostly I have to call my manager to walk me through it as she uses for the shop continuously

Incredible Customer Support

Comments: [sensitive content hidden] and other Customer Service Reps did such a good job helping me with my needs of transfering inventory to my new clover and it was such an easy process!

Pros:

very easy to use and create bundles and sales

Cons:

Nothing is really wrong with this product

An excellent program

Comments: My company has used four different programs for POS and retail in the past six years. The Shopventory team worked patiently with me to make the transition to them as easy as possible. I am thankful for their support.

Pros:

The customer service is excellent! Unlike many other programs I've used, the Shopventory team answers your queries quickly and efficiently. They almost always understood my issues and were able to solve them right away. They're incredibly professional and nice to deal with.

Cons:

Bulk loading items into inventory and running barcodes can be tedious

Customer Service Excels with Shopventory

Pros:

I am not the major user but it is simple to navigate and tech support is right there for any questions no matter how smallShout out to [SENSITIVE CONTENT] today! The patience of a Saint.

Cons:

No problems so far in my department. We have a very unique system marriage and a very small business and for what I do it is straight forward

Integration with POS and easy to use

Pros:

Integration with POS is very easy to accomplish. They real time sync works very well. It's easy to setup and to use. Very intuitive and helpfull videos. Simple to create PO and manage inventory

Cons:

There is a few basic things missing, like the possibility to write notes on a partially received PO, or if you make a mistake. In fact you can't write notes anywhere which is quite annoying. It works in modules and I think the price it's too high for what they are offering for professional and Elite packages.

Shopventory

Pros:

- Great for tracking inventory - Easy to create multiple channels and split inventory - Easily move inventory between channels

Cons:

- Quirky settings/ defaults - Some things have to be done in multiple places to ensure complete accuracy - Doesn't always sync well with other software