Shopventory Reviews

"Excellent customer service, product good so far."

Comments: I'm new so the functioning is hard for me to rate but so far so good.

Pros: Honestly, It's the best I have experienced with any company ever (including Clover which is pretty good) I've worked with [SENSITIVE CONTENT HIDDEN]. They have all been polite, helpful, and very polite (they don't make ya feel dumb for asking) as well as super quick to respond. I have honestly not needed a call because the chat actually is clearer, quicker, and more efficient. I bet their call help is just as good. Other tech companies could take a lesson from their chat support team.

Cons: It is a little hard to learn but I am new. I think It's just going to take some time like any other software.

"Shopventory & Clover - A great combination!"

Comments: Shopventory has allowed us to stock more of what sells well, less of what doesn't, and not reorder dead product. Overall we have increased sales and decreased inventory. With several time consuming tasks now automated we are spending less on payroll maintaining the inventory.

Pros: Shopventory was good when it came out, and keeps getting better. They are always adding new features and reports without having to upgrade. In the beginning I was concerned that an "App" would not be able to handle our inventory in real time. After several years I can say that it easily handles thousands of titles of sheet music, and emails me daily titles needing to be reordered. We have since moved all the inventory from QuickBooks to Shopventory. Noteworthy today - they have GREAT customer service!

Cons: There really are no Cons! It works, and it's uptime is very close to 100%.

"Most practical and affordable inventory tracking system"

Pros: Inventory can be daunting when you offer one-of-a-kind items. I've been using Shopventory for over 2.5 years and I wouldn't know what to do without it! It allows me to easily track my inventory and cost of goods without headaches come tax season.

Cons: This is definitely not a con on the software, but I always have questions when updates occur since things get switched around. The team is always there to offer support and makes these transitions painless!

"Incredibly powerful for the price!"

Comments: Incredibly helpful and great for starting our business!

Pros: Great resource to sort and start inventory for a smaller business. Incredibly supportive staff with growing solutions!

Cons: Just not robust enough for my growing business - we have hundreds of thousands of SKUs within the retail specialty footwear business and need a true POS/Inventory system to be one in the same.

"Software is great!"

Comments: It has been a good overall experience but very time consuming. The customer service representatives though have made it all worth it by answering questions, calling, and being easily accessible! CSR has been helping me from the beginning and he has been a HUGE help answering thousands of questions.

Pros: This product was capable of doing just what our company needed and more!

Cons: It takes some time to get used to, and based on the way we manage our resources, some detail-oriented understanding. Once you get it though, it works great!

"thank u"

Pros: shopventory team called me when requested to straighten things out

Cons: invoicing has been tricky but they built it out pretty quickly

"Very helpful app!"

Comments: It was easy to learn and [SENSITIVE CONTENT HIDDEN], the very nice person that was able to answer all my questions, helped me out when I ran into problems.

Pros: I love that I can have all of my inventory listed in one place. I don't have to go to multiple sites to keep my counts current.

Cons: I like everything as is! No changes needed

"The Multi-Tool of Inventory Management!!!"

Comments: Super solid experience, while there has been some learning and need to reach out to support from time to time the user experience, the functionality, accuracy and ability to track modify and cycle count inventory is top tier. I've used Square Retail, QuickBooks POS, LightSpeed and a few other smaller programs that boast inventory management. They all pale in comparison... and if you want Brick and Mortar (I'm using Square and WooCommerce) Shopventory can manage it all whether I want stand alone inventory or pooled inventory it has me covered! Love it!

Pros: Shopventory first and foremost is unbelievably user friendly. From day one it is easy to setup, maintain and even if you are unsure of anything on the platform, knowledgeable support and guidance are a click away... yes even during a pandemic!

Cons: The only thing I can think of is the addition of managing serial numbers, but that really speaks to maybe 2-3 products for me so while nice to have. I wouldnt sacrifice the ease of use or multi platform functionality of Shopventory for being able to use SN# with a far more confusing and less robust competitor.

"Recommend"

Comments: I've had a great experience with Shopventory thus far.

Pros: Easy to problem solve and navigate. Works with the credit card processing I was currently using (PayPal Here). Great customer service. They give you exactly what you need without trying to upsell you on every little thing.

Cons: It doesn't work as smoothly with PayPal Here as I would have hoped and those are the troubles I've encountered, however, I don't fault the software for that.

"Pretty Good Product with Great Customer Service"

Pros: I needed something to help me track my inventory better that also integrated with my Square POS and Shopventory did the trick. It was kind of difficult to set up but the customer support was amazing and they helped me every step of the way. I probably took at least 2+ hours of their time just to help me set up a free trial account. The main reason I signed up for it was to get functionality that wasn't present in square such as setting COGS. Overall I am happy but hope to see some feature improvements in the future.

Cons: A few drawbacks which make Shopventory difficult to use: No mobile app. This is a pretty painful pill to swallow to be honest. As a small business owner, often times I can only go shopping for ingredients when I have some spare time. Having the ability to check stock levels in real on my phone while i'm shopping would be a huge win. Currently, I try to login to their website on my phone but it isn't even mobile friendly which can be quite frustrating at times. After speaking with support it's also clear this isn't even on the horizon. Upsell quickbooks integration: Not a huge fan of paid SaaS products that lock out features for an additional fee. Quickbooks integration will cost you an extra, which DOUBLES the price of the product. If it's already been developed, why not just include it into the subscription? There's nothing I hate more than feeling like I'm being nickel and dimed. Overall I will continue to use this product as I have already set it up, but it's likely I will look for something in the future that has a mobile app as that functionality is just too important for me at the moment.

"An excellent program"

Comments: My company has used four different programs for POS and retail in the past six years. The Shopventory team worked patiently with me to make the transition to them as easy as possible. I am thankful for their support.

Pros: The customer service is excellent! Unlike many other programs I've used, the Shopventory team answers your queries quickly and efficiently. They almost always understood my issues and were able to solve them right away. They're incredibly professional and nice to deal with.

Cons: Bulk loading items into inventory and running barcodes can be tedious

"The Best"

Comments: Amazing. If I ever have a question you ask in the chat and a real person is there. If you need to call there is always someone there. Issues always get solved and get a follow up message the following day to ensure the software is functioning the way we want.

Pros: ease of use, customer support is bar none the best I have ever experienced

Cons: its growing, but the updates make everything better

"Satisfied"

Comments: Good

Pros: Have only been using the system for 3 months although the company has had it for years. Find it user friendly and easy to use.

Cons: Not familiar enough to really experience the cons.

"Powerful, but with quirks"

Comments: Customer Service is the best.

Pros: We connect to Square and this system helps us know the Cost of Goods sold where Square lacks.

Cons: The software can be a little tricky to set up. Be sure to ask support if you have any questions before proceeding.

"Shopventory for Hobby Retail"

Comments: Replaces the Square inventory system with a much more functional solution. Makes it so that we do not need a much more expensive POS.

Pros: Inexpensive when compared with many inventory management systems. Integrates well with Square and Woocommerce to allow for multi-channel sales. Customer service is fast, and features are added often.

Cons: Still some features that we would like to see to make it a one-stop solution. A few of the features are also not as robust or powerful as some competitors.

"Integration with POS and easy to use"

Pros: Integration with POS is very easy to accomplish. They real time sync works very well. It's easy to setup and to use. Very intuitive and helpfull videos. Simple to create PO and manage inventory

Cons: There is a few basic things missing, like the possibility to write notes on a partially received PO, or if you make a mistake. In fact you can't write notes anywhere which is quite annoying. It works in modules and I think the price it's too high for what they are offering for professional and Elite packages.

"Unlike any other inventory software I have researched or used."

Comments: It has been great. I haven't opened the store yet, but I have spoken with the team members quite a lot and they are good people.

Pros: I love the reports feature. This is what I couldn't get in other software. My favorite feature is the warehouse feature. It shows out of stock online until I transfer it it up. This is great because of my small store and an offsite warehouse. I also love the videos that are available. Watching Jaques navigate through helps me as a visual learner. Sorry, I couldn't just choose one thing.

Cons: There isn't much to dislike. There are some options that would be nice added to bulk upload like size, weight, and vendor. There are work arounds, but that would just be very convenient, especially when starting up.

"Awesome Customer Service"

Comments: We had two locations that were very hard to manage, one was an open air market where sales went very quickly and this software solved our problems instantly!

Pros: This software has made our retail business manageable, would highly recommend

Cons: I have not found a con for this software yet.

"Shopventory Review"

Comments: we are just starting out using shopventory and it is amazing ... any time i get stuck or have questions on how to do something the customer service is there to help and my last question i had on the little help icon, the customer service rep actually suggest a call and walked me through my issues!! Amazing!

Pros: The customer service is amazing!
Ease of use
User friendly

Cons: Not being able to see dollar amount on Stocktakes

"Into the light"

Comments: Feels like it has been hard work to get to basic implementation

Pros: The software is super quick compared to usual methods on spreadsheets etc and seems very accurate. The ordering system is lightening fast, a few clicks and you have a PDF to send to suppliers

Cons: Difficult to set up, lacking some functionality and sometimes seems longwinded.
Would be better if you could click to open email addressed to supplier instead of going to outlook, finding suppliers email and attaching order.

"A very robust and powerful inventory software"

Comments: Accurate inventory. Accurate data. Excellent customer service.

Pros: It has good reporting. We had a little learning curve because we've been with them so long they have implemented so many additional functionalities! Once you get past the learning curve it is smooth sailing. And their support is the best I've seen in the industry. I always there for you to walk you through the issue. And their tutorials are easy to follow.

Cons: It's really nothing but it does so much there is a learning curve to learn and know everything it can do for you. Once you learn all it can do you have a lot of data to analyze. It's an awesome system.

"The product is great, the support is A+!!"

Comments: Hands-down I have to give all of the credit to signing up with Shopventory to rep who is part of the support staff. She is impressively patient, spent hours working with me as we transitioned to Shopventory and is always extremely helpful whether I need phone or chat support.

Pros: It's been extremely helpful to have software that manages our inventory with important reporting AND integrates our Square Point of Sale system with our E-commerce​ store, Woocommerce.

Cons: There are some limitations in reporting and filtering, but I know Shopventory is constantly updating and improving.

"Great for Small Businesses with Multiple Locations"

Pros: Provides all the inventory management features you wished that Square provided (like a followable paper trail). Makes putting together transfers and orders a breeze. Great, quick customer service team when you have an issue. Constantly improving the system as well as adding features. Great way to tie together your WooCommerce / WordPress store with a physical location. Have been working on mobile apps like an inventory scanner app for smartphones.

Cons: The pricing tiers are the main issue. Once you go above 3 integrations (locations, so for example, 2 stores and a website) you have to go to their 10 location tier, which is over double the price. You can't add a pop-up or anything like that. User access controls have been improved greatly, but are still less customizable than I would wish. Because the development team is small, they sometimes introduce bugs into the system that will mess up your inventory, but the customer service team is great and will fix it for you pronto.

"The Best Customer Experience!"

Comments: [SENSITIVE CONTENT HIDDEN] has been a blast to work with as well as the Team that jumped in from time to time. Thank you for all of your support! ♥

Pros: I like how easy it is to maneuver through options. The ability to change or update product on the fly by single items or in bulk. If you have a question, the ability to chat with someone is FAST and informative, with videos and snapshots to help understand complex issues or tasks.

Cons: I would say that the one thing that I would mention, is that before anyone updates, imports or exports their inventory, they should make sure that everything is updated first in the user system through Variants. Also that Shopventory is the main hub and the subsidiaries are your In-Store kiosk and Shopify. [SENSITIVE CONTENT HIDDEN] at Shopventory made sure to educate me on this, considering I was taking over a project already started. Shopventory has no cons, just would suggest a heads up at the beginning like [SENSITIVE CONTENT HIDDEN] did for me.

"A great all-in-one software for multi-location management"

Comments: I've been using Shopventory for over 3 years now and it has been great. It was a brand new app when we started using them and they have just been adding new functions and making everything work! The multi location reporting and inventory management is super easy to use and it just works every time. Their customer support is always a great help. They are hard at work improving this day by day and I can't wait for what news in store! Great for multi-store operations and an all-in-one program for most if not all needs!

Pros: The best thing about Shopventory is that I can manage all my locations from one single page. I have a primary warehouse that receives all goods and then distributes to our retail locations. With a couple clicks I can adjust inventory counts of ALL locations. It's just really easy to do and I don't have to go into each stores inventory software and manually adjust each thing. Literally saves me hours of work every day. I can create purchase orders directly from Shopventory and it'll email my vendors my order automatically. It has many more nice features that really help!

Cons: Not really a Con for the software, sometimes it glitches and lags due to being cloud based when it is under heavy load but those issues have been less and less every update. It is a board software that is doing many things so it is expected occasionally. A quick logout and login fixes the issue if there was one. No other issues in my experience.