WellnessLiving Reviews

I am a fan.

Comments: Very good product with excellent support. I am grateful to them

Pros:

The customer support is best in class. I have question that need a response immediately. They are very quick to respond.

Cons:

I have no complaints about the software or the staff.

Merging two businesses

Comments: Decent experience. On-boarding was great but the program didn’t live up to the way I was told it would. Customer service has been great.

Pros:

Matt Tahir was incredibly helpful when trying to find solutions.

Cons:

I wasn’t happy to find out that the services I was sold were all at an additional cost when I was told it was an all-in-one solution. Eg. white label app (to allow event bookings in the app), virtual platform, etc.

Alternatives Considered: OfferingTree and Mindbody

Reasons for Switching to WellnessLiving: Cheaper than mindbody. I was already committed to WellnessLiving when I looked into Offering Tree for the merging of another studio. Decided to stay with WellnessLiving to make the transition easier for students.

Please save your time

Comments: Service goes out completely. It happened four days ago and the only information I get is when I contact them, they keep reeling me to wait. The software is not user friendly, functions and setting change out of nowhere, so hard to navigate, sometimes you have to use the app because the desktop version is so hard to use. There is so much more

Pros:

This software is awful. Nothing is making our lives easier.

Cons:

Costing us $1000 of dollars in mistakes, lost clients, frustrated clients

Top notch customer service!

Comments: Wonderful! They really listen and care about their clients.

Pros:

Customer service is top notch! They are not only responsive but very caring and friendly. They really listen and provide excellent support.

Cons:

Reports are clear but sometimes unsure of the accuracy after refunds are applied or billed to client accounts.

Alternatives Considered: Squarespace

Reasons for Choosing WellnessLiving: Easier to use, MUCH BETTER CUSTOMER SERVICE, more affordable

Switched From: Mindbody

Reasons for Switching to WellnessLiving: Features and customer service primarily.

happy custom

Comments: I am a happy customer and would recommend to others.

Pros:

Once it is learned and understood it is pretty user friendly.

Cons:

Learning curve and setup was intimidating.

Alternatives Considered: Mindbody

Reasons for Choosing WellnessLiving: needed more features for studio. reviews were good and they offered me a discount to sign up.

Switched From: Acuity Scheduling

Reasons for Switching to WellnessLiving: same offerings for less money. didn't like the customer servies sales teams at MB.

good software

Pros:

the custom app is great and customer service is outstanding

Cons:

some of the scheduling features are cumbersome and need improvement in addition to making changes to individual's accounts

Expensive, Only for the big business

Comments: Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying to cancel was impossible. Couldn't get an exit interview at a time that worked for me and when I could it was going to take over a half hour of sales tactics that I didn't have time for.

Pros:

Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series.

Cons:

Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again.

Alternatives Considered: Schedulicity and Noterro

Reasons for Choosing WellnessLiving: Was looking for better reporting and had expected to expand

Switched From: MassageBook

Reasons for Switching to WellnessLiving: copious reports and seemed like a good program to grow into. CRM

Optimis Review

Comments: My overall experience has been great and efficient for all scheduling purposes!

Pros:

What I like most about WellnessLiving is the structure and how easy it is to accomplish my tasks.

Cons:

There is nothing I would change regarding the software, it is great!

Experience wellness with wellness living!

Pros:

I like how it is easy to use. It is great for scheduling & has excellent customer service.

Cons:

I would say it may be a little difficult for new users to navigate. Over time you get used to it though.

Trainer gets organized

Comments: I'm a personal trainer and i am hoping this product helps with my client retention and organizing client appointments better!

Pros:

i like how wellnessliving is organized and is pretty easy to use!

Cons:

Although i love this product, I had a hard time figuring it out at first, but now i totally understand how it works!

I've spent years searching for a software platform that can meet all my needs. I have finally found

Comments: I run group meditation sessions online. I've spent years searching for a software platform that can meet all my needs. I have finally found it!
Wellness living have been great to deal with. The onboarding process was simple and the on-going support has been amazing.
They are continually bringing out more features and I'm excited for what is to come!

Pros:

Wellness Living allows me to manage my clients easily, nurture them with automated emailing, integrate with my website, manage payments. For my clients it is even better. I have also got the white label app, this means I have my own app. I never thought I'd get an app so quickly and so easily. Clients love it! They can watch meditations on demand, book classes, and manage their account.

Cons:

FitVID video features and metrics could be improved. I.e. add to favourites, create playlists, improve the view Custom emails are great but missing some fields

Alternatives Considered: Calendly, Mindbody and Keap

Reasons for Choosing WellnessLiving: Wanted better client management Improve customer experience App with library of meditations

Switched From: Acuity Scheduling

WellnessLiving is the product you need to run your physical life.

Comments: A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.

Pros:

The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.

Cons:

They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.

Alternatives Considered: ABC Glofox and Vagaro

Reasons for Choosing WellnessLiving: The support deteriorated. It is not becoming the first option to use for many.

Switched From: Mindbody

Reasons for Switching to WellnessLiving: The application is more user friendly and the interfaces looks better. As a user or when you are surfing the application you both feel you are finding what you are looking for.

Great Software, Excellent customer service

Comments: Customer service is amazing, they truly care about their clients

Pros:

Great software, regularly updated with new and helpful functions to grow business

Cons:

As with all software, sometimes there are glitches, particularly with the apps.

Good Ideas - TERRIBLE Execution

Comments: From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited.
This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing was accurate. Updates, OMG, nightmares - whether it was poor design, poor testing b/f rolling out, poor programming or all of the above, I don't know but the number of times they broke (and continue to do so, I left 2 yrs ago) is amazing to me.
What caused me to leave was one of these updates. They broke their recurring class booking - the system would REBOOK clients into classes they'd been removed from. Not only were we accused of doing this ourselves (you physically cannot book a client into a past class), I was told no less than 6 different times this was fixed just to prove it hadn't been. This caused us so much time & money b/c the only way to get rid of the rebookings, was to manually delete each one by hand. They had no way to do this for us.
Now for the ugly truth - WL tries to say they're all about positivity (rainbows & kittens) but IMO they are a toxic company. They constantly blame their customers for issues found until you can prove it's their software. They never look at the issue first, always the end user.
When I finally left, they BEGGED me to stay - told me they'd fix my issue (this was at least 3x of the 6 they told me it was fixed) and once they realized I was a lost cause, they threw up every roadblock possible. They told me they didn't know how to get my cc data b/c they never had clients leave (whatever...) and stonewalled me for MONTHS! I did finally get my data but only once I got the [sensitive content hidden] involved. Like what company requires you to get the [sensitive content hidden] of a company involved to cancel? A toxic one Stay away - it's been 2 yrs since I left and I still hear from clients about how to leave b/c they aren't able to reach anyone or are getting stonewalled.

Pros:

Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more. But - read the rest of my review please

Cons:

I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers. God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache...

Alternatives Considered: Mindbody

Reasons for Choosing WellnessLiving: Wanted a better calendar/schedule which WL did have until they broke it.

Switched From: Zen Planner

Reasons for Switching to WellnessLiving: Mindbody was too clunky and confusing...

A System with Great Potential

Comments: Use it every day and love it!

Pros:

I store my appointment details on my calendar, but I can’t keep track of them when I’m in a hurry. WellnessLiving is a lifesaver especially for people like me who need to be organized and reminded about my meetings. It contains a simple interface which is straightforward to use. The best part is I can actually book a lunch meeting while searching for a restaurant or location on Google. Our staff can check co-workers schedule and manage appointments simultaneously using this software. No need to pick up the phone or send an email to check if you’re available on that date.

Cons:

I was quite disappointed with the customer support. They were slow to respond and not knowledgeable about the software. They need to train them to be more equipped for troubleshooting concerns.

The best gym software on the market. Support, functionality, and price to value are unrivaled.

Pros:

Systems: The ease of use, the customer/user experience, backend functionality, reporting functions, baked-in reports, WellnessLiving is exhaustive yet incredibly concise and simple to navigate. People: However, writing code and designing a slick user interface, is only one part of the equation. What really matters, are the people behind the software. From our first consultation call to the ongoing support, even well beyond our onboarding, the WL team has proven to be a valuable ally. Their staff's attention to detail, prompt follow through or follow up, allows us to focus on driving the business, instead of messing with software configuration. All in one methodology: We wanted a system that does not need (expensive) third-party software to be truly functional. In that regard, WL is unrivaled in that they allow us to run our CrossFit facility AND our Indoor Cycling Arena, both with asset booking, so we never oversell a class. Price point: We compared all major, and some smaller providers, and when we added it all up, no other system could offer us what WL offers, while maintaining a competitive price point. In summary: You have to find the best possible solution for your business. WL may very well be your ticket to have a back-office and front of the house ally, who allows you to manage your business. For us, after 10 years in business, we found the perfect solution!

Cons:

None. There are some weaknesses, which we brought to WL's attention, and our suggestions have been taken into a development log. We have access to the log and can observe the progress toward a solution. It's rather slick.

Wellness Living is a Great Tool for Building My Business

Comments: Overall, this software is 100% vital to the success of my yoga studio business, and I love it! Recently I also had a meeting with a business coach from Wellness Living who took time to go over many of the features with me so that I could better use Wellness Living to market my business, reach out to clients and increase engagement. This was so helpful!

Pros:

I find Wellness Living meets all of my business needs and easy to use, teach to others and customize/adapt as needed. If anything, Wellness Living offers even more features than I currently use. When I've needed tech support they have been helpful and easy to work with.

Cons:

There have been a few work-arounds needed, and from time to time, something hasn't worked as intended- that might be user error however!

Best bang for your buck by far.

Comments: Very positive. Fantastic communication and support throughout the journey.

Pros:

Fantastic tech support, and constantly updating new features with community forum.

Cons:

Can get expensive with multiple locations and sending out lots of SMS

Wellness Living Studio Review

Comments: We have been using WellnessLiving for over 3 years to run every aspect of our business. Our clients love using the app to keep track of their schedules and to learn about events.

Pros:

Wellness Living is integral to our business. The layout of the class schedule is intuitive to use and our staff can use their mobile devices and the studio computers. Any time we have question or trouble, the Wellness Living technical staff are patient and responsive to our concerns.

Cons:

I'd love to see a report with the revenue of each individual class.

Alternatives Considered: Mindbody

Unacceptable

Comments: inexcusably poor customer service and their business practices are shady at best making me feel like Im getting scammed by the company.

Pros:

The start-up was fine.. after that it was all down hill

Cons:

the customer service is TERRIBLE. all they do is lie to you and say that they will call you back and never do.it is impossible to cancel the subscription because you, the owner, have no say in the matter. you have to call up tech support where they will "get back to you" and then never do. I have been trying to cancel for 3 weeks now and have resorted to putting a stop order on my credit card because they refuse to pick up the calls and im assuming now that my number has been put on their watch list as I get sent to voicemail 9/10 times. There is also no way for the owner to remove or edit the first credit card they put in, meaning that you have no ability to cancel your subscription or remove your personal payment information from their database. So basically it's impossible to leave without talking to their staff or canceling your credit card entirely.I wanted to post this so that anyone looking to sign up is warned that once you're in. its hard to get out.

Stress Reliever and metric minder

Pros:

It is a needed modern convenience for a business like mine. The appointment and class booking integrates with my point of sale and keeps track of everything

Cons:

The app can be tempermental but not very often. Sometimes it is slow

Excellent software tons of features

Comments: Harder to learn as lots of features

Pros:

WellnessLiving is a powerful and user-friendly software solution that has significantly improved the efficiency and effectiveness of our yoga studio. While the only concern we had was the cost, the overall experience and support from WellnessLiving have been excellent. I would highly recommend it to any wellness or fitness business looking for a comprehensive management solution

Cons:

I found the product expensive only reason we left

Best Decision

Comments: It's been great - I've used other software and found it to be cumbersome, expensive and outdated. It's something I just don't need to worry about and as a business owner that is great to have a reliable software my students can use with ease. We have a large senior population and even those clients who tend to be less tech savvy use and love the software.

Pros:

It is easy to use and the company is constantly updating and making it better. There are not upcharges for using the app and such like other similar companies. My clients find it easy to use as well.

Cons:

While I love all the updates - sometimes I need to take a moment to see what has changed. It's always worth it though.

Wellness Living is by far the Best platform out there!

Comments: I have had a fantastic experience with Wellness Living. I have used other platforms in the past. Switching to WellnessLiving is the best decision I have made.

Pros:

The white Label App, the booking system, etc. What is not to like?

Cons:

The upcharges for everything from Finance to Zapier.

Wonderful, stress-free and empowering! Wellness Living made growing our new business achievable!

Comments: It was a great way to keep our clients, classes and products organized. We were able to group and analyze our clients, and their needs in order to improve our marketing and help grow our business. It was easy to use, intuitive and straightforward. It did not require a great deal of training time, allowing us to focus on our clients and creating lasting relationships with them, instead of doing administrative work. We were able to establish a professional online experience/presence and give clients more confidence. We appreciated being able to store some of the most vital and important information about our business in one central spot that was accessible with the touch of a button. Clients were able to recommend us to others and ultimately Wellness Living helped us to grow our client base. We would highly recommend the software to anyone in the fitness industry.

Pros:

The ease of use and customizable options make it personal and accessible for a variety of users, regardless of technical knowledge. It is a great resource for small or large businesses. Very intuitive and straightforward. We enjoyed how quick it was to set-up new clients, products and create a welcoming online experience and presence for our business. Online tech support was extremely helpful and there were no interruptions to our service for software updates or glitches. it was very reliable and a great tool to pull reports. The data reports were easy to pull and did not require time-consuming filtering and clean-up. Tracking a client's activity was easy and clear. The pre-set tools and rules for each component of the software were logical and easy to change and modify when needed. Overall it was superior to other CRMs and a pleasure to use. Our clients enjoyed being able to leave reviews and recommendations about their experiences.

Cons:

As a small business, it would have been much easier to be able to link the payment processing mechanism to Square or Dream payments. We were looking forward to the reporting capabilities of Wellness Living to help us track our revenue and without having the ability to sync with these, it created a lot of manual data-entry work. This flexibility is very important for businesses that are just beginning and not in a position to pay costly monthly fees for moneris, interac or bank machines. We felt that though it was a competitive rate for this type of software, it was a large investment for us and we wished that we could have taken full advantage of all of these functions.