18 years helping Canadian businesses
choose better software
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About WellnessLiving
WellnessLiving's easy to use management software automates your business to allow you to attract & retain more customers. 24/7 support
The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
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a cut above the rest
Comments:
We made the switch from using Mond Body for 5 years to Wellness Living 7 years ago and have never looked back. As our business has grown so has WL. We have a large number of offerings from Yoga, Pilates & Fitness classes on weekly direct debit, to national and international retreats and Yoga & Pilates Teacher Trainings. I love how WL seamlessly integrates with Mailchimp and zoom and our website. Having our own branded App (that doesn't cost an arm and a leg) sets us above our competitors and makes it easy for our clients to book in for classes and events.
Glad we made the jump across 7 years ago and won't be going anywhere.
Pros:
I love how WL seamlessly integrates with Mailchimp and zoom and our website. Having our own branded App (that doesn't cost an arm and a leg) sets us above our competitors and makes it easy for our clients to book in for classes and events. Glad we made the jump across 7 years ago and won't be going anywhere.
Cons:
Sometimes it can take a few hours or next day before someone responds to an email enquiry because of the time difference here in Australia.
WellnessLiving Systems Response
2 months ago
Hi Lainie, we would like to thank you for your fantastic review and for being such a loyal WellnessLiving user for seven years! We are always happy to hear how much clients like you love using the platform and that it’s grown alongside your business. It’s amazing to see how we have supported your diverse offerings, from yoga, Pilates, and fitness classes to international retreats and teacher training programs. We’re delighted that features like seamless integration with Mailchimp, Zoom, and your website, as well as the affordability of your branded app, have given your business a competitive edge. It’s so rewarding to know that WellnessLiving plays a part in your success and ease of client management. We’re constantly working to improve global accessibility for faster reach and effective resolution. Thank you for your trust and partnership over the years. We’re honored to support your journey! Best regards, Benjamin K.
Wellnessliving is top notch!
Comments: We previously used Mindbody for our booking platform. There's no comparison when it comes to tech support as well as all the other helpful features. Follow. up emails and resources to access if needed.
Pros:
The customer service is top notch! You always get a live person when you call tech support and if you have to leave a message someone actually calls you back.
Cons:
I honestly can't think of anything at the moment
WellnessLiving Systems Response
last month
Hi Meg, thank you so much for sharing your experience! We’re thrilled to hear that WL has been a great fit for you. Our team works hard to ensure that our customer service stands out, and it’s wonderful to know that it’s making a positive impact for you. If you ever need anything else, don’t hesitate to reach out to us at [email protected]. We’re always here to help! Thanks again for choosing WellnessLiving! Best regards, Benjamin K.
There is better software than this!
Comments: 5/10. Was not the best support I’d have hoped to receive as they take days to respond.
Pros:
They have a staff app that works well for our coaches to check people in and out and purchase things.
Cons:
It looks like a kids crayon coloring book. The UI is awful. It’s clunky and not easy to set up things. POS system is bad bad. You have to open so many tabs.
WellnessLiving Systems Response
2 months ago
Hi Samantha, thank you for sharing your feedback with us. We sincerely apologize for the frustrations you’ve experienced with our platform. We take every customer feedback utmost seriousness. We are really sorry that the UI and POS system did not meet your expectations, and we truly appreciate you bringing this to our attention. Your comments are valuable, and we’re continuously working to improve the user experience. Providing timely assistance is a priority for us, and we’re actively working on improving our support availability to better serve you in the future. A senior member of our Customer Excellence team will be reaching out to provide additional support and ensure your concerns are addressed effectively. Your insights are invaluable, and we’re committed to improving your experience with WL. Regards, Benjamin K.
Great platform!
Comments: I've been really happy with Wellness Living as a whole!
Pros:
Wellness Living has been such a great change from my last CRM platform. It is SO much more user friendly and has an intuitive design to allow teaching your staff how to use it so easy. I love the text options and the white label app too. The app has taken my business to the next level for sure! :)
Cons:
I want my clients to easily see their attendance history so they can push themselves to reach new milestones at the studio. I want emails to clients to reflect my hex colors and to offer cool layouts.
WellnessLiving Systems Response
2 months ago
Hi Nicole, thank you for your wonderful review! We’re excited to hear that WellnessLiving has been a great fit for your business and that the user-friendly design and white-label app have made such a positive impact. We’re also glad the text options have been helpful! We appreciate your feedback on client attendance history and email customization. Your suggestions are very helpful as we continue to enhance our platform. We’re always looking for ways to improve the experience and will consider these features for future updates. If you ever need further assistance or have more ideas to share, feel free to reach out to us at [email protected]. We're here to support you! Best regards, Benjamin K.
Way better than our last CRM
Comments: Overall its a huge improvement for our team!
Pros:
I am a fan of Wellness Living compared to our last CRM. I appreciate the quick improvements that are made when enough people make a suggestion.
Cons:
I do feel like the reports that are available can be a little limiting at times for pulling specific metrics. I also wish it had more official invoicing capabilities. Some client types we work with get funding from government programs and require official invoices that we have to go outside of the system for. Other than that we love it
WellnessLiving Systems Response
14 hours ago
Hi Cameron, thank you for your great review! We're so glad to hear that WellnessLiving has been a huge improvement for your team and that you appreciate our commitment to continuous improvements based on customer feedback. Your experience is exactly what we strive for helping businesses run smoothly with a system that evolves to meet their needs. We appreciate your feedback on reporting and invoicing. We understand the importance of having more robust invoicing capabilities, especially for businesses that work with government-funded clients. While we offer various reporting tools, we recognize that every business has unique requirements, and we’ll be sure to share your insights with our development team for future enhancements. It's fantastic to hear that you love the system overall! If you ever need assistance or have more suggestions, our 24/7 support team is always here and reachable at [email protected]. Best regards, Benjamin K.
Great for Pilates Studio scheduling
Comments: Excellent support - tech staff friendly and knowledgeable
Pros:
The WellnessLiving support staff is always helpful and polite. They are knowledgeable and give me the help I need promptly! The website is flexible and really works well for a busy studio schedule!
Cons:
Because it does so much, it takes awhile to fully learn all the applications of their website.
Alternatives Considered: Timely
Reasons for Choosing WellnessLiving: needed more flexibility and scheduling options
Switched From: Vagaro
Reasons for Switching to WellnessLiving: best options and value for what I needed
WellnessLiving Systems Response
last month
Hi Jenny, thank you so much for your fantastic review! We’re so glad to hear that WL has been a great fit for your Pilates studio and that our support staff has been helpful, friendly, and prompt in assisting you. We strive to provide excellent customer service, and it’s wonderful to know that we’re meeting that goal for you. We’re also happy to hear that the flexibility of our website has worked well for your busy studio schedule. We understand that with so many features, there’s a bit of a learning curve, but we’re confident that once you’ve explored all the capabilities, it will continue to streamline your operations and improve your experience. If you ever need assistance or have any questions as you continue using WL, don’t hesitate to reach out to us at [email protected]. We're always here to help! Warm Regards, Benjamin K.
Simplicity is key.
Comments: Using Wellness Living makes doing customer facing work easy and stress free
Pros:
I really admire the simplicity and user friendly look of the software and app.
Cons:
There is no bad or unpleasant experience so far.
WellnessLiving Systems Response
3 days ago
Hi Maria, thank you for your wonderful review! We’re so happy to hear that you appreciate the simplicity and user-friendly design of WellnessLiving. Making customer-facing work easy and stress-free is exactly what we strive for, so it’s great to know the platform is helping you manage everything smoothly. We also appreciate you sharing that you haven’t had any bad experiences so far—that’s always our goal! If you ever have suggestions or need assistance, our 24/7 support team is always here and reachable at [email protected]. Thanks again for your support, and we look forward to continuing to provide you with a great experience! Best regards, Benjamin K.
Happy customer
Comments: I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and simple and the customer service is through.
Pros:
I am a very happy customer of WellnessLiving for my boutique yoga studio. The software is clear and simple and the customer service is through.
Cons:
The price increase this year was a little disappointing but I understand all prices are going up
Alternatives Considered: Mindbody
Reasons for Switching to WellnessLiving: Price and customer service did not meet my expectations
WellnessLiving Systems Response
last month
Hi Melissa, thank you for your wonderful review! We’re so happy to hear that WellnessLiving has been a great fit for your boutique yoga studio and that you appreciate the platform’s clarity and simplicity. It’s also great to know that our customer service team has been thorough and supportive whenever you’ve needed assistance. We understand that price adjustments can be challenging, and we truly appreciate your understanding. Our goal is always to provide exceptional value by continuously enhancing the platform with new features and improvements that help your business thrive. As you may know, our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.
A great software and awesome customer service!
Comments: WellnessLiving has been a fantastic upgrade from Mindbody! The customer service has been exceptional, and I'm excited to see how WellnessLiving continues to help us grow our business. The custom app has been a game-changer, allowing us to step back from day-to-day operations and focus more on expanding our business.
Pros:
The software is incredibly user-friendly compared to any other we’ve used for our business. The customer service is outstanding and always provides the support we need! Thank you for an excellent product and exceptional service!
Cons:
I cannot find anything that I do not like.
WellnessLiving Systems Response
last month
Hi Chris, thank you for your fantastic review! We’re excited to hear that switching to WellnessLiving has been such a great upgrade for your business. Our team is dedicated to providing an intuitive platform and exceptional support, so knowing that both have made a positive impact means a lot to us. It’s especially exciting to hear how the custom app has been a game-changer, allowing you to step back from daily operations and focus on growth. That’s exactly what we aim for—giving business owners the tools to succeed while making management easier! We truly appreciate your kind words and your support. Such feedback from customers like you keeps us motivated to work even harder. Best regards, Benjamin K.
Great software for yoga studio
Comments: The software is robust, easy to use and the customer service reps are always willing to help. They are cheerful, patient and will call me back if I have a questions I cannot resolve. I am over the moon with the software for my yoga studio business. I think it is professional looking and easy to use for both the teachers and the owners as well as more importantly, the students.
Pros:
Very easy to use, robust reporting and easy client interface. My students love it and we love our branded app.
Cons:
Sometimes hard to get a hold of someone to help answer questions but they always call you back.
WellnessLiving Systems Response
2 months ago
Hi Lisa, thank you for sharing your wonderful experience! It’s truly gratifying to hear that our software has been an excellent fit for your yoga studio and that you’re “over the moon” with how it’s working for you. We’re delighted that both you and your students find the platform easy to use, appreciate the robust reporting features, and love the branded app. Our goal is always to provide tools that make managing your business seamless and professional while enhancing the experience for your clients. We’re also grateful for your honest feedback about customer support. While it’s great to hear our team has been cheerful, patient, and responsive, we understand the importance of having quick access to help when needed. We’re actively working on improving availability to serve you even better. Thank you for choosing WL to support your yoga studio! All the best, Benjamin K.
you want WellnessLiving as your business software platform!
Comments: I can't say enough good things about WellnessLiving! The platform is incredibly user-friendly, making it a breeze for both business owners and customers. They went above and beyond by helping me create my own mobile app, which has been a game-changer. The customer service is top-notch with amazing communication. Their team ensures you understand every aspect of the software and are always just a phone call, email, or message away. Plus, they're genuinely interested in any suggestions for future improvements. Knowing that my recommendations are valued and considered for implementation is a huge bonus. Highly recommend!
Pros:
The communication and ease of learning the platform. As well as, having a personalized business mobile app.
Cons:
No cons thus far, they listen to the needs of their consumers.
Alternatives Considered: Vagaro
Reasons for Switching to WellnessLiving: WellnessLiving was able to meet the needs of a small and growing company.
WellnessLiving Systems Response
4 months ago
Hey Crystal! Thank you for sharing such a glowing review! We’re delighted that WellnessLiving has been a positive addition to your business. Our user-friendly platform and dedicated customer support are designed to make running your business seamless. It’s fantastic to hear your personalized business app has been a game-changer—helping businesses like yours thrive is what we’re all about! We’re also proud to prioritize customer feedback, using your suggestions to drive improvements. We stand out from the competition by providing an all-in-one, easy-to-use solution tailored to small and growing businesses, backed by 24/7 support to help you attract, convert, and retain clients. Thank you for recommending us—we’re here to support your success every step of the way! Anthony S.
If you have a service based business, you NEED this software!
Comments:
I've been using Wellness Living since 2020 for my Massage and Yoga business and I cannot say enough good things about it! First, the software itself is capable of managing every aspect of the business from booking to inventory to payroll to retail sales and Gift Certificates. I get shocked looks when I tell folks in my small town that we have an app they can use and then they can not live without it!
On top of that, the support team is extremely responsive. If there is a problem or a feature you'd like to see, there is a whole community of businesses and tech support to reach out to, ask questions and, if needed, get help from (and yes, they will hold your hand through whatever issue you need resolved, if need be). Whenever there is an update, they send out videos and virtual workshops to help familiarize you with changes as well as tips on optimizing your experience!
They are constantly trying to add features suggested by the users and make things run smoothly so that you only need to worry about doing what you love to do: run your business.
I have already recommended WL to several other similar businesses and will continue to do so.
Thanks for a KickA$$ product that makes my life simpler!
Pros:
I love that they are constantly trying to improve the end user experience and make things run smoother.
Cons:
There was a bit of a learning curve to get set up and started, but they "held my hand" through the rough stuff and got me off to a great start. I've been running smoothly ever since.
Alternatives Considered: Vagaro and Mindbody
Reasons for Choosing WellnessLiving: Needed more functionality as a stand alone business than I did as an Independent Contractor. I also expanded my services from single person services to group services and classes.
Switched From: MassageBook
Reasons for Switching to WellnessLiving: more comprehensive functionality, better pricing, friendlier support people
WellnessLiving Systems Response
2 months ago
Hi Toni, thank you for sharing such an amazing review! We’re thrilled that WL has been an integral part of your business since 2020. It’s wonderful to hear how the platform streamlines every aspect of your operations, from bookings to payroll and that your clients love the branded app! Knowing it’s become indispensable to them truly makes our day. We’re so glad our responsive support team could guide you through the learning curve and ensure a smooth start. Your acknowledgment of our continuous improvements and community-driven updates is deeply appreciated—we’re always striving to make things even better for our customers. Your recommendation means the world to us. If you ever need further assistance or have suggestions, feel free to reach out at [email protected]. We’re honored to support your business and look forward to being part of your success for years to come! Best Regards, Benjamin K.
Great decision to partner with Wellness Living!
Comments: After a thorough assessment of platforms for managing our studio services, staff and a broad-based set of CRM-related functionality, we landed on Wellness Living and made the switch in 2021. Wellness Living continues to invest in their platform, largely based on business feedback, and has expanded their functionality along with streamlining key processes to make day-to-day studio management simple. We push the boundaries with regards to integration and the use of the platform. When we run into problems, the support is generally solid. Happy with our decision!
Pros:
Breadth of capabilities relative to our needs
Cons:
timeliness of support follow up from time to time
Alternatives Considered: Vagaro
Reasons for Choosing WellnessLiving: cost and simplicity of wellness living relative to MB
Switched From: Mindbody
Reasons for Switching to WellnessLiving: more specific capabilities relative to our studio offerings
WellnessLiving Systems Response
2 months ago
Hi Ron, thank you for taking the time to share your experience and for your 5-star review! We’re delighted to hear that WellnessLiving has been a valuable partner for your studio since 2021. It’s great to know the platform’s wide range of features has met your needs and helped simplify your studio’s day-to-day management. We’re especially glad you’ve noticed our commitment to improving the platform based on user feedback—it’s something we take pride in! Your mention of leveraging integrations and pushing the platform’s boundaries is inspiring, and we’re here to support you every step of the way. We do recognize that timely support is important, and we’re always working to enhance our responsiveness. Thank you for your patience and for sharing this constructive feedback—it helps us grow. Our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.
Been with WL for 2 years
Comments: 8/10 - Every software company has pros and cons. WL has more pros for us. There are many options that help us to serve our clients better and we enjoy the easy to use platform.
Pros:
The onboarding was great. We learned different ways to set up options that provided more opportunity for us.
Cons:
Continual price increases. I expected to make it atleast a year without a price increase.
Alternatives Considered: ActiveCampaign, Calendly, Acuity Scheduling, Hive and Mailchimp
Reasons for Choosing WellnessLiving: cost - I hate that I have to put more characters in the answer when it is an easy short response.
Switched From: Mindbody
Reasons for Switching to WellnessLiving: cost and platform-- seemed easy to use and offered different options for clients/us
WellnessLiving Systems Response
2 months ago
Hi Emily, thank you for your 5-star review and for being a valued part of the WellnessLiving family for two years! We’re so glad to hear that the platform has provided many options to help you better serve your clients and that you’ve enjoyed the easy-to-use interface. It’s also great to know the onboarding process introduced you to setup options that created new opportunities for your business. We appreciate your feedback about pricing. Our goal is always to provide value that outweighs costs by continuously improving the platform and adding features that help your business thrive. If you’d like, we’d be happy to explore ways you can optimize the software to get the most out of it. Our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Benjamin K.
Support Team is Helpful
Comments: Recently I had a call with [sensitive content hidden] to discuss the marketing tools that are included in my membership. She helped me fine tune things I was already doing and gave me great suggestions to make more use out of the automated emails and even use my website to drive more traffic to my studio. It was very helpful and worth my time. Thank you for your time [sensitive content hidden]!
Pros:
It is a large program with a lot of features. It has everything I need for my business today and for when I grow.
Cons:
Sometimes it is too much program and can be confusing to navigate. The support team is helpful though. You don't have to navigate it alone.
Alternatives Considered: Mindbody
Reasons for Switching to WellnessLiving: Wellness Living was cheaper for a similar product.
WellnessLiving Systems Response
3 months ago
Hey Angelina! Thank you for your 5-star review! We’re thrilled to hear that WellnessLiving has everything you need to grow your business. It’s great that our marketing tools, like automated emails and website features, are helping drive traffic to your studio and maximize your efforts. We understand navigating a robust platform can feel overwhelming, which is why our 24/7 support team is always here to help. We’re so glad your call with our team provided valuable insights and fine-tuned your strategies. Switching from Mindbody, we’re happy you found WellnessLiving to be a more affordable, reliable solution. Thank you for trusting us—we’re here to support your success! All the best, Anthony S.
[sensitive content hidden] YOU ROCK!
Comments: I had a few questions and concerns about the pricing with wellness living and the rates and such with the credit card companies. [sensitive content hidden] Took the time to break everything down explain to me everything, and then pushed hard to get some rates down as I had been a client with them for over two years! I am so grateful for his hard work and all of his follow ups!!
Pros:
This review is about a particular experience I had as a customer of Wellness Living! [sensitive content hidden] from Wellness went above and beyond for me through some customer support help!! He got so much done for me and would always provide follow up emails to ensure I knew what was going on!
Cons:
No cons other than like many things the costs and fees especially with the credit card company. However [sensitive content hidden] helped me SO much with this!
WellnessLiving Systems Response
4 months ago
Hey Tanya! Thank you for the incredible review! We’re so glad to hear that our Customer Excellence Lead Shridev went above and beyond to provide you with the support and clarity you needed. We know pricing and credit card fees can be a big consideration, and we’re thrilled we could help make things more manageable for you. Unlike Mindbody, WellnessLiving is all about offering a client-focused, affordable solution with 24/7 support and the tools to help your business run smoothly. We’re grateful for your loyalty over the past two years, and remember, we’re always here support you and your business every step of the way! All the best, Anthony S. (Customer Advocate)
Wellness Living is the BOMB!
Pros:
My yoga studio has been using Wellness Living for 3 years and we love it! So easy to navigate and very intuitive. My teacher love the ease of use and my students love our branded app too! Highly recommend for price, support and overall functionality.
Cons:
Customer Service takes a while to get back to you.
WellnessLiving Systems Response
2 months ago
Hi Pamela, Thank you for your amazing review! We’re happy to hear how much you and your yoga studio love WellnessLiving. It’s wonderful to know that the platform’s intuitive design, ease of use, and branded app have been such a hit with both your teachers and students. We genuinely thank you for taking your time and sharing such a positive review. We appreciate your feedback about customer service response times. While we strive to provide prompt support, we’re always looking for ways to improve. Your insights help us do better, and we’ll ensure your experience continues to be a positive one. As you may already know, our 24/7 support team is always here to assist you and reachable at [email protected]! Best Regards, Benjamin K.
Good for your dollar
Comments: Have used 4-5 different gym scheduling programs over the years and this one was somewhere in the middle. Might work better on a larger scale fitness center
Pros:
affordable scheduling tool for fitness centers
Cons:
Tough to make changes for specific categories etc.. used help desk multiple times
WellnessLiving Systems Response
5 months ago
Hi John, Thank you for sharing your experience with us! We’re glad to hear that WellnessLiving has been an affordable solution for your fitness center’s scheduling needs. Sorry to hear about the difficulty in making changes for specific categories. For quick assistance, you can reach us via email at [email protected], phone at 1-855-651-1115, or use Isaac, our 24/7 AI assistant. Just click the help icon in the bottom right corner of your dashboard, and Isaac will provide instant answers from our Knowledge Base. We understand that transitioning from other software, like Mindbody, can be challenging, and we’re pleased that you’ve found our pricing, user-friendly interface, and better support a positive change. WellnessLiving offers custom-branded apps, built-in marketing tools, and seamless payment processing to streamline operations and boost revenue. Thank you again for your feedback! We’re excited to support your continued success. Thanks, Anthony S.
A critical tool for our business
Comments: We have had a positive experience with WellnessLiving and it is a critical part of our business. The customer service support is excellent when we have encountered issues or had questions. The functionality is intuitive to use and is robust, even for special uses. Highly recommend!
Pros:
Easy to configure Intuitive to use, both on the back-end and client interface Robust functionality Excellent customer service Extensive reporting capabilities
Cons:
Subscription rate increases Some features, such as events on the Achieve app, only available with upgrades User forums a bit confusing to use
Alternatives Considered: StudioGrowth and Mindbody
Reasons for Switching to WellnessLiving: Mindbody is expensive and poor user interface StudioGrowth had nice features and interface, but not as robust as WellnessLiving
WellnessLiving Systems Response
11 months ago
Dear Ruth, Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has become such a critical tool for your business. Your satisfaction is our top priority, and we're delighted that you find our platform easy to configure and intuitive to use. It's fantastic to know that our robust functionality and extensive reporting capabilities are meeting your needs. And of course, we're honored that you've found our customer service to be excellent—we're always here to help whenever you need us. We appreciate your feedback regarding subscription rate increases and feature availability. Rest assured, we're constantly working to enhance our offerings while keeping them affordable for our valued customers like you. If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to ensure your experience remains exceptional. Warm Regards, Anthony Spagnuolo
Wellness living review
Comments: Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.
Pros:
The features suited my business needs 95% and it was cheaper than my previous package which did similar things.
Cons:
Costs rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.
WellnessLiving Systems Response
11 months ago
Dear Jason, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform. It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience. If you ever need assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave us a voicemail. We're here to help! Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey. Warm regards, Anthony S (Marketing Specialist)
So glad to make the switch
Comments: Trifecta has really had a wonderful experience with Wellnessliving. They meet our needs as a small business, giving us the benefits of having features that most other small businesses don't. From online scheduling to custom apps and reminder texts, the software is very client-centered.
Pros:
They are always improving. If you stay active among the community they listen to your needs and 99% of the time they act upon those requests
Cons:
Sometime those amazing updates come with a learning curve and tiny changes that can be annoying
WellnessLiving Systems Response
3 months ago
Hey Hanna! Thank you for your thoughtful review! We’re thrilled to hear that switching to WellnessLiving has been a positive experience for Trifecta. It’s great to know you value our commitment to listening to customer feedback and delivering meaningful updates. Your input helps us continue to grow and improve. We understand updates can sometimes come with a learning curve, but our 24/7 support team is always here to assist. Unlike other platforms, WellnessLiving is built to grow with your business, offering features like online scheduling, custom apps, and automated reminder texts—all in one reliable, easy-to-use solution. Thank you for choosing WellnessLiving! We’re excited to keep supporting your success and look forward to seeing Trifecta thrive. All the best, Anthony S.
Vicki Tree Wellness Review
Comments: Love it. Everylast bit of it from the how to use it, to the onboarding process. It has been wonderful!
Pros:
We have loved using this software for our wellness centre. The best part is the customer service. They are always just a phone call away, and if they lines are busy they give you a call back. They are clear and concise with their help and also send you an email with the written direction as well for future reference. We are so happy with their software and our business is thriving using it. We at Vicki Tree Wellness, love this software and support service they offer.
Cons:
It is complicated and does so much - so it takes time to continue to add on to all its capailaibities. However, with the 5 star customer service, this is easy to do.
WellnessLiving Systems Response
2 months ago
Hi Virginia, Thank you so much for your glowing 5-star review! We’re delighted to hear how much you love using our software and that your experience has been wonderful from onboarding to daily use. It’s truly rewarding to know that WellnessLiving has been a vital part of your thriving wellness center—your success is what motivates us! We’re especially thrilled that our customer service has stood out to you. Providing clear, concise, and helpful support is our top priority, and we’re glad that phone support and follow-up emails have made a positive impact. Your kind words about our support team mean the world to us! We also appreciate your thoughtful feedback about the software’s complexity. With its broad capabilities, we understand that there’s a learning curve, but we’re glad to hear our customer service team has made the process smoother for you. Our 24/7 support team is always here to assist you and reachable at [email protected]! All the best, Benjamin K.
Clunky Beast, Glitchy Software, Poor Tech Support, EXPENSIVE
Comments: The experience with WL was reasonable in the first year or so, but gradually soured as the poor business practices stacked themselves into a nightmare product.
Pros:
Working with WellnessLiving for over 4 years, I got to know the software very well. It worked well in the beginning but too many "improvements" caused the software to become clunky, slow and glitchy for owners and clients. On a positive note, it allowed me to learn what works and what doesn't for my business; it made choosing an alternate EHR/CRM very easy.
Cons:
Price did not remain as quoted (increased to 3x the quote): - When I first signed on, I was quoted a locked in price for the lifetime of use as long as I signed within a certain time period. In speaking with the salesperson, at the time, I praised them on how pleased I was to find a Canadian CRM that was quoting a price in Canadian Dollars, as this would make things easier when it came to bookkeeping. Unfortunately this was not upheld, and I was immediately charged in USD. Over the 4 ½ years I was with WL the price to increased to almost 3x the original quote. - The software got bigger and clunkier to use. My clients gradually became dissatisfied with the software as they had trouble accessing their accounts and booking appointments. they would also get bumped out of forms mid-completion and lose all their progress. -I constantly had to review client accounts for remaining visits bc it was too challenging for the client. -Tech support is definitely overseas, and communication is often a challenge. -When I finally decided to switch to a more appropriate EHR/CRM, I requested the data required for the migration. Instead of complying, WL tried to bully me into staying by diverting discussions to contract. As they were preventing me form doing my due diligence under PHIPA an PIPEDA, I finally had to initiate a complaint with the governing bodies in order to receive the data required.
WellnessLiving Systems Response
10 months ago
Hey Hana, Thank you for your feedback. We apologize for the issues you've experienced. Our team is dedicated to providing transparent and efficient services. We are sorry to have fallen short of your expectations but rest assured as you know we have reached out and are waiting for a call back to discuss your account and help get things back on track asap! Gordon is a senior member of our Customer Excellence Team, and has been assigned to your account, and is ready and waiting to make this wrong, right. Warm regards, Anthony Spagnuolo (Customer Advocate)
Great Experience with WellnessLiving
Comments: Our experience has been very smooth and has helped us streamline our operations allowing us to grow since switching to WellnessLiving.
Pros:
The flexibility that Wellness Living offers to our business and the customer service also being very easy to reach!
Cons:
We currently have no complaints with WellnessLiving.
WellnessLiving Systems Response
4 months ago
Hey Enrique! Thank you for the awesome feedback! We’re thrilled to hear that WellnessLiving’s flexibility and easy-to-reach customer service have helped streamline your operations and support your growth. Our goal is to provide an all-in-one, user-friendly solution that makes managing your business simpler while helping you attract and retain clients. We’re dedicated to keeping the platform evolving with your needs, so it’s great to hear it’s making a real impact for you. Thanks for choosing WellnessLiving—we’re here to support your success every step of the way! All the best, Anthony S. (Customer Advocate)
Love wellness living!!!
Comments: I’m not computer literate but I am able to understand wellness. When I’m stuck customer service always helps!
Pros:
Easy to use and great customer support
Cons:
Not a thing
WellnessLiving Systems Response
3 months ago
Hey Susan! Thank you for your 5-star review! We’re thrilled to hear you find WellnessLiving easy to use and backed by great customer support. Our goal is to ensure anyone, regardless of tech experience, can confidently manage their business, and it’s wonderful to know our team has been there when you needed help. WellnessLiving is designed to be an all-in-one solution that’s affordable, reliable, and user-friendly, with 24/7 support to help attract, convert, and retain clients. Your feedback reinforces why we’re passionate about empowering businesses like yours. Thank you for choosing WellnessLiving and being a valued part of our community! Best regards, Anthony S.
