TrueDialog Reviews

Major Impact

Comments: Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI.

Pros:

True Dialog is a very easy system to use and manage. It takes very little time and has a major impact on our recertifications.

Cons:

When submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important.

This is the M1 tank of text messaging.

Comments: Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys.

Pros:

If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices.

Cons:

Great texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel.

Very simple platform to use with straightforward interface

Pros:

Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.

Problem Solver, easy to use. The best text messaging software out there!

Comments: Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.

Pros:

This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

Cons:

Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.

TrueDialogs reliability and customer service is better than anyone

Comments: Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket.

Pros:

The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.

Cons:

They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.

3Seventy was easy & professional to work with. It was a relatively seamless cut-over!

Comments: 3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.

Pros:

3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

Cons:

The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.

Highly Recommended

Comments: Excellent overall experience.

Pros:

We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors. It's the best SMS platform and support you can find, hands-down.

Cons:

No complaints really. Customer support has always been very responsive whenever an issue arises.

We found replying to incoming prospects via text reaches more prospects and is time efficient

Comments: More sales! All software takes some time to learn use effectively and customer support is almost always available, we have been able to add users quite easily and select area codes we prefer for different markets we are in

Pros:

I have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents

Reliable system and support

Pros:

Ease of use, our developers were able to integrate with the TrueDialog API very quickly. Our users were able to use the system with no problems.

Cons:

Overall no issues, customer service has always been responsive and willing to help.

We love using TrueDialog as our text messaging platform of choice.

Pros:

The software is very intuitive and user friendly. They have designed the API in a way that was extremely easy for us to implement.

Solid service and support

Pros:

Consistency and reliability. No issues with downtime and communication is great. Frequently with SMS providers there are issues with communicating with mobile providers. With TrueDialog this has not been the case.

Cons:

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Outstanding product for the price

Comments: The customer support with this product is superior. I work with many product vendors in my role and none are as responsive as TrueDialog.

Pros:

The platform is very easy to use and requires minimal training for the users.

Cons:

I wish we could have the user signature built into each communication sent out as a default as opposed to needing to build a template.

great pricing. very easy to get up and running. terrific customer support

Comments: its a much more organized way in which staff can communicate with patients

Pros:

From the minute I decided to use the product, it took me about 1 minute to sign up. Then I was immediately contacted by the company for a demo. Product is incredibly intuitive and I was up and running in no time.

Cons:

I really cant complain about much. When I do have a question, customer service is incredibly responsive.

Wonderful Product

Comments: [SENSITIVE CONTENT HIDDEN] and his team were exceptional.

Pros:

True Dialog makes it simple for our team to communicate clearly and effectively with you internal team members.

Cons:

So far it’s been phenomenal. The roll out was simple.

Great Service and Solid Product

Comments: When we were starting our our business, we compared the different providers out there and went with 3seventy. It's performed great for us since the get go and their customer service is above and beyond. The online reporting had some minor delays many months back and we needed a bit of extra help implementing some custom features we were trying to build. Overall, great product and team and they have constantly worked to keep making it better in the last year.

Great Product for one-on-one and mass texting.

Comments: Communication Platforms

Pros:

Ease of use. One-ON-One texting. Great value.

Cons:

Learning as we go along with TrueDialog.

Product Review

Comments: Great!

Pros:

The customer service is great! Alway available and great to work with solving problems. Makes all the difference.

Cons:

I think there could be better reporting and analytics.

Great Quality, Great Service

Comments: 3Seventy offers a wonderful SMS platform that is quick and easy to use. Their support and platform and API are both top notch and easy to use. I recommend anyone who is looking for SMS / MMS services to take a serious look at 370!

Very good

Pros:

Incredible leadership and great product makes coming to work easy every day. Highly recommend checking it out, lots of autonomy and plenty of opportunity for growth. Work and life balance is also very accommodating especially with my children.

Cons:

The webinar is too busy at times and makes it difficult to watch without being kicked off so there could be some improvement.