15 years helping Canadian businesses
choose better software

SAP SuccessFactors HXM Suite Reviews

4.0 (268) Write a Review!

About SAP SuccessFactors HXM Suite

Shift the focus from supporting transactional HR processes to delivering experiences that serve employees first.

Learn more about SAP SuccessFactors HXM Suite

Pros:

UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature.

Cons:

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

SAP SuccessFactors HXM Suite ratings

Average score

Ease of Use
3.8
Customer Service
3.7
Features
4.0
Value for Money
3.7

Likelihood to recommend

7.2/10

SAP SuccessFactors HXM Suite has an overall rating of 4.0 out 5 stars based on 268 user reviews on Capterra.

Have you used SAP SuccessFactors HXM Suite before?

Share your experiences with other software buyers.

Filter reviews (268)

Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Maximize Your HR Potential with SAP SuccessFactors HXM Suite

5.0 9 months ago

Comments: Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes. Its wide range of features and customizable options make it a valuable tool for improving HR efficiency and employee engagement. However, its cost and complexity may be drawbacks for some users.

Pros:

SAP SuccessFactors HXM Suite is a comprehensive software solution that helps businesses manage and optimize their human resources processes. Here are some pros and cons that we see in this software solution after using it for few years. SAP SuccessFactors HXM Suite offers a wide range of HR features, including performance management, succession planning, and learning and development. It has customizable options that allow our businesses to tailor the solution to our specific needs. Also It can helped us to streamline our HR processes and improve efficiency, leading to increased productivity and cost savings. Not only that but also this solution includes features that help businesses improve employee engagement, such as employee feedback and recognition programs.

Cons:

SAP SuccessFactors HXM Suite can be expensive, especially for smaller businesses with limited budgets.

Verified Reviewer
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best HRM tool in the software market.

5.0 9 months ago

Comments: It has been an excellent experience using this software and highly recommend this for HR management.

Pros:

SAP SuccessFactors HXM Suite simplifies the process of hire till retire, helps easily onboard the candidates, manage their profiles and then termination is done on the same tool.

Cons:

SAP SuccessFactors HXM Suite needs certain improvements such as position based permissions, which is currently limited to role based permissions.

Ashok
Functional Analyst in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

All you Need as Employee is Here

5.0 2 months ago New

Pros:

It helps to manage All Employee information safely.Easy to access and submit their concerns like applying leaves, payroll management, Searching for internal job can be done by themselves.Time Sheet Management is good, In that more options available so that we can mention easily.Available in system and Mobile which is super good.

Cons:

HR policy tab should be pre designed, so that employee get everything clearly.

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Not Intuitive and Complicated for no reason

2.0 last year

Comments: would not recommend to any person or business. not user friendly, not intuitive, and as previously mentioned I am constantly troubleshooting this software with my team and our administrator. on more than one occasion, people's time off has not accrued properly resulting in them either having a surplus or less vacation days than they're supposed to. any time i need to do anything in this software it is overly complicated. i miss our old vacation time software, and so does our team.

Pros:

I like that there is an app, however i've never used it and i'm not sure how many of our staff use it either.

Cons:

The main reason we use SF is time off requests/vacation management. After almost 2yrs of use, I still get emails from multiple team members that are struggling to: - see their total accrued vacation time - enter in their own vacation time (Aka they email asking me to do it for them) - cancel their own days off (they email me asking me to do it for them) - edit requests on their own (ex: changing from 3 days of vacation to 2 etc) without cancelling and re-entering the whole thing My biggest frustration with SF is that it doesn't show team members their total time off, it only shows what they've accrued as of the day they are looking at their profile. in order to see how many days they have left to book they have to adjust the calendar. I get the most emails about this issue, and my team struggles with this the most. You can't tell if a person has requested a 1/2 or full day w/o going "all the way" into the request - i should be able to look at either the homepage or Workflow Requests and tell if the person needs one day or just a 1/2. Instead you have to go into their profile, look at the request and THEN you can find out how much time they're requesting. I also get email notifs every time i cancel someone else's vacation time and yet they won't get an email. i've reached out to our system admin about this more than once and they can't seem to come up with a resolution. This software looks and feels old school - very windows 95.

Khaled
Cnc manufacturing manager in Egypt
Packaging & Containers, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use ,clear ,transparent ,Reduced the documentary cycle

4.0 3 months ago

Comments: it is Easy to use ,clear ,transparent ,Reduced the documentary cycle

Pros:

It enables you to accomplish whatever you want from vacations, iyou can make evearything you need from comapnies colliges while you in place

Cons:

performers evaluation is complicated process and take long prosudres and not all labours can treat it so company cancel this process

Jhon
Developer in Colombia
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The best software for HR professionals

4.0 2 years ago

Comments: My experience was very good, it is just what I received and I cannot complain, I would like it to be better but with the advancement of technologies this may change, those changes I would like to see and allow me to automate everything.

Pros:

The ease of use and its interface is very simple for those who have or not experience with the software

Cons:

I did not find something that I did not like, perhaps scaling the connection with artificial intelligence, it would be ideal to be able to connect all this with automated learning

Maarten
Ehs officer in Netherlands
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Maintain trainings and ensure qualified employees

5.0 9 months ago

Pros:

Tracking uneasy without using paper folders and signatures.

Cons:

I really do not have any cons. The software suits out needs.

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

User Experience on SAP HXM Suite

3.0 7 months ago

Pros:

The HXM suite covers all the features of payroll, HR, recruiting , training, onboarding within a company , Since it covers all the features which is necessary for a company to function , buying the suite makes sense.

Cons:

The user experience is not that great , to it comparison Workday is very smooth.

Joel Neil
Joel Neil
Specialist Recruiter in UK
Verified LinkedIn User
Media Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Great for managing the entire life-cycle of employees

5.0 3 weeks ago New

Comments: We are able to track any action for each employee in different departments, and countries.

Pros:

It enables to have a helicopter view of a department with employees and getting their impact and finding what differentiates them among others. The report it generates is so good that you can easily demonstrate it to management.

Cons:

Creating a first time user and getting it done as same as other interfaces take really time. We couldn't find the option to create a shadow user and implement it to other users, this feature should be adapted.

Verified Reviewer
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A true legacy system - difficult to use and navigate

2.0 6 years ago

Comments: Gave me experience using a large, bulky legacy ATS.

Pros:

Enterprise-level; worked well for ~100 Recruiters + ~100 HR representatives to use together. Was stable and consistent.

Cons:

Poor UI/UX, difficult to use and to navigate. Features and flow doesn't make logical sense in many cases, and slow/difficult to use quickly. Very poor functionality to enable collaboration across roles/teams.

Amy
Amy
Team Lead in US
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Adequate ATS Tool

4.0 4 years ago

Comments: The product gets the job done at the end of the day but it can be unpredictable most often than not. It's user friendly but also is not expansive enough to be a designed tool to function with increased creativity.

Pros:

The product is user friendly and the ability to perform basic functions works for daily use. The product asthetics are appealing .

Cons:

A lot of areas are in need of improvement. When software updates the next day there are always issues that arise that cause delays in daily tasks. External customers are limited in some user options that should not be restricted.

Omar
Talent Acq Specialist in Canada
Government Administration, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

SAP SF

3.0 4 years ago

Comments: My overall experience with SAP SuccessFactors has been neutral.

Pros:

What I like most about this product is that it is a typical applicant tracking system. It gathers your candidates and as a recruiter, you can sort through the hay stack as a traditional recruiter.

Cons:

What I least like about the software is that there is no Artificial Intelligence in our software that could make it easier for the recruiters to do their tasks, such as sourcing.

Kornelia
HR Specialist in Germany
Food Production, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great modern tool for HR Administration

4.0 4 years ago

Comments: We implemented this software 2 years ago and I cannot imagine working with sap on premise any more. It"s fun!

Pros:

The Software is very easy to use. You can customize it to your intern HR prozesses. It make HR administration so much more fun - its modern, uncomplicated and user friedly.

Cons:

The design of the perfomance form could be better.

Honey
Talent Acquisition in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

End to end Human Resources solution

5.0 4 years ago

Pros:

Light weight, easy user interface, good reporting and insights , all modules - recruitment, onboarding, PMS, LMS are integrated and provide much more than ATS service.

Cons:

Successfactors login creates problems sometimes because of downtime or IP related issues.

Fernando
Fernando
SAP BW Consultant in Brazil
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Too complicated...

5.0 5 years ago

Comments: My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!

Pros:

It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.

Cons:

Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.

Norman
Training Specialist in US
Pharmaceuticals, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Many features but hard to use

3.0 3 years ago

Pros:

- Employees familiar with SAP in other use-cases will have an easier time adapting to this version of the software. - Reporting functionality if powerful and capable to dealing with large amounts of data and pulling what data looked like on a particular time-frame.

Cons:

- Administrator interface is not intuitive and has a steep learning curve in order to use it. Requires a significant amount of time to train new administrators. - Learner portal is not well laid out and can be confusing for new employees.

Verified Reviewer
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Complicated GUI Design

4.0 4 years ago

Comments: Success Factors Learning has a complicated graphical user interface and sometimes it's so hard to use. I couldn't find some options easily (especially when I try to filter some kind of trainings) and spends my time. It's design should be changed to make more eye-pleasing.

Pros:

ou can list and reach any kind of training & courses online. It's a good platform to find all kind of learning stuff in a hub

Cons:

Graphical user interface is so complicated. It's hard to use. It should be designed more user-friendly.

Angel
LMS Systems Analyst in US
Mechanical or Industrial Engineering, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Tier 1 System?

3.0 6 years ago

Comments: Features seem very limited/overly complex in comparison with other platforms such as elogic and cornerstone.

Pros:

Great for large companies with set curricula in place. Custom Reporting, Multiple Learning Types Supported. Ability to add references/global resources. Integrated with SAP GlobalScape (previously iContent).

Cons:

Lack of forward facing custom reporting (SQL Knowledge required). Customer support is not included with licensing; third party support is sub par.

Verified Reviewer
Verified LinkedIn User
Building Materials, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Considering everything, my pick for an HRIS

5.0 5 years ago

Comments: The sales cycle delivered what they promised; the implementation team was very supportive. S the post go-live support model is the best I have experienced.

Pros:

The security and features of the end to end product were very robust. The IT team was happy with it and so was HR. A win!

Cons:

There is some awkwardness in the user experience which results in extra clicks to navigate around. It’s clear the modules were stand-alone and have been patched together.

Verified Reviewer
Verified LinkedIn User
Human Resources, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

SAP HCM

5.0 5 years ago

Comments: Payroll and Legal Reporting is near perfection, although with challenges (at least PT Location has challenges on the legal report side. All the HR information is gathered in one place, which allows for reporting and analytics to be deep and accurate.

Pros:

Talent management analytics: which allows for employee skill/qualification analysis;

Cons:

The learning curve of usability is a bit steep, although when you get the hang of it you won't believe how effective this software is.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good functionality, challenging to implement

5.0 5 years ago

Comments: Overall, the SAP HCM software is great and is highly sophisticated when it comes to advanced reporting and metrics. The program, initially, is not the most user-friendly, however once users become proficient, it’s a highly advanced and multi-functional system which I would recommend.

Pros:

This software is highly functional from a HCM perspective and provides users with great analytics for the purpose of ongoing organizational metrics in the areas of recruitment, talent management, compensation.

Cons:

The implementation was challenging in that upgrades would be pushed through without notice and as a result, the system would not function as it had been programmed initially. Customer service was decent, but troubleshooting technical issues and identifying the system error sources was difficult.

Stephanie
Continuing Education Manager in US
Insurance Software
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

New LMS is a Hit!

4.0 7 years ago

Pros:

SuccessFactors provides a lot of bells and whistles compared to our old learning management system. We've used SF for almost a year and have been extremely pleased with our ability to: assign learning to specific groups, bundle training into programs and curriculums, and easily track training. One feature that has been extremely beneficial to our field force is the My Team tile, which allows supervisors and alternative supervisors to assign training, track training, and run reports. This was not possible with our former LMS.

Cons:

It is not the easiest system to use. I would recommend hands-on training to learn how to load courses, exams and live events, as it's a pretty arduous process. Customer service hasn't been the best. With our old LMS, issues were addressed within 48 hours. Recently, we had an issue that took almost a week to resolve. Additionally, setting up curriculums / programs for specific work groups, etc. is challenging. We recently needed to set up four curriculums as part of our Firm Element training and it took three times to get it right. That was frustrating.

Dana
US
Pharmaceuticals
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

System Admin Experience with SuccessFactors

2.0 9 years ago

Pros:

Updates came out on a regular basis and they listened to their clientele as to what was needed. It was a great tool for companies who have very basic review to do and could accommodate multiple review processes, as well as compensation processes.

Cons:

It was hard to customize or make it fit what your company needed if it didn't match the way the system was setup. It was also hard to get answers from the company and we were usually passed around to multiple people before we were ever given an answer. From our experience, the system also experienced numerous bugs. Very often it seemed like we were dealing with a bug and having to wait on a patch. I know the company was going through a lot of growth and changes, but it was very stressful to constantly deal with the system not working properly.

Diane
Training Operations in US
Computer & Network Security, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Need personalization

3.0 7 years ago

Comments: 11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things that I would like to personalize to meet my audience needs in regard to notifications, curricula, and viewing assigned learning on a persons profile.

Pros:

Easy to set up classes, close classes and run reports

Cons:

Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in

Naiman
Manufacturing engineer in India
Aviation & Aerospace, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

SAP HXM suite business review

5.0 9 months ago

Comments: With regards to business development and analytical approach it's one the best platform to come to a conclusion.

Pros:

Data dump can be easily drawn even if it's more then an year ago

Cons:

The interface can be made much more user friendly. As it might be bit difficult to understand for a new user