Atera Reviews

Perfect Fit for Many Scenarios

Comments: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Pros:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Cons:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Atera, a Strong Contender for anyone starting up an MSP-based business.

Comments: This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Pros:

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Cons:

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Great Product

Comments: Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Pros:

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Cons:

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

Atera is great till you need timely Definition updates and the schedule options are painful.

Comments: Atera was okay but really didn't hold up to all the marketing hype especially when it potentially introduces a patching delay for Definition updates to your IT environment...

Pros:

The interface is very easy to use and simple, installation in terms of deployment is tidy and even removal will leave a clean machine if you uninstall from the dashboard.

Cons:

The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to set hourly unless you wish to sit making a load of schedules one by one which is defeating the point of a simple dashboard. Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request.Having Definition updates delayed doesn't seem to bode well with claiming to help bolster security if your updates are delayed to just once a day or likely a week which is how I see most MSP and IT setting their patching.

Great startup PSA and RMM for MSPs

Comments: Great, very high uptime and excellent performance

Pros:

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Cons:

Had to purchase the Splashtop unattended access option for $200 per year

Alternatives Considered: Kaseya VSA

Reasons for Choosing Atera: Slow performance across the board and the interface is not intuitive in Automate.

Switched From: ConnectWise ScreenConnect, ConnectWise PSA and ConnectWise Automate

Reasons for Switching to Atera: Lower initial cost and total cost of ownership

Impressive features.

Comments: Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Pros:

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Cons:

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Alternatives Considered: N-central

Reasons for Choosing Atera: Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Switched From: LogMeIn

Reasons for Switching to Atera: Didn't have as many features and charged per node not user

So happy to meet Atera!

Comments: Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Pros:

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Cons:

Honestly have nothing negative to add to this section. The solution is great!

I need free time for me

Comments: We manage many clients and many servers. The best thing is how everything is under control. And ATERA does it really well. All too well

Pros:

Since we use ATERA, we discover another king of metod to manage our customer. Simplicity is better quality of Atera.

Cons:

Still nothing for now. Every day is a new discovery by implementing management functions

Alternatives Considered: N-central and ConnectWise Automate

Reasons for Choosing Atera: Because it's too cumbersome to do the same things that we do with Atera in a few minutes. We tested the Atera for two months before making the switch.

Reasons for Switching to Atera: First of all the price. Second: other products count the agent on any device. Atera consider the Technicians the focus of the business. Pay for every Technician and do everything you want. I like this kind of mentality.

Great RMM solution for standalone business with multiple locations.

Comments: We needed a RMM/remote connection solution for in-house IT ticketing and helpdesk for a growing eye care/healthcare/eye surgery company with two technicians, 8 locations, some in-house server/data management, and nearly 500 endpoints/workstations. Atera has been great to cover all those needs.

Pros:

To be honest, the price is what caught my eye first. I assumed that when you pay less, you get a lot less, but that is NOT the case. Atera does exactly what we needed, and we don't feel like we are paying for option we don't even use. Solid reliable service.

Cons:

Very few minor issues that aren't even worth mentioning.

Alternatives Considered: SolarWinds Service Desk

Reasons for Switching to Atera: At first, price. However Atera was very full featured and well developed which was a pleasant surprise.

Atera & My Bussiness

Comments: It suites my bussiness to the tee and saves me time when it come to supporting my clients machines.

Pros:

All my machines ready for remote support.

Cons:

Some machines and the agent gives issues.

Highly recommend Atera

Comments: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Pros:

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Cons:

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Cost effective product

Comments: Better than our old RMM specially with cost and features that is offered.

Pros:

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Cons:

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Alternatives Considered: ManageEngine Endpoint Central

Reasons for Choosing Atera: Solarwinds is expensive and complicated to use.

Switched From: SolarWinds Service Desk

Reasons for Switching to Atera: cost wise and we are not deploying to a enterprise level, we are a small scale only.

Makes my life easy!

Comments: Extremely positive. Their support is excellent and they are very willing to listen to feedback.

Pros:

For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools.

Cons:

I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues.

Great product with improvements rolled out monthly

Pros:

Deployment through Group Policy is VERY easy as the installer is a very small MSI.

Cons:

Management for non-windows based machines is till not great. Mac OS deployment is very clunky and manual. Linux agent does not yet exist, but is apparently coming. Manually adding SNMP objects is still very clunky. The device layout screen is not customizable and looks like a wall of text. Atera has said these changes are coming, and their follow through this year on promised features vs deployed features is pretty good. So I'm optimistic this will be in place soon.

Alternatives Considered: TeamViewer, N-sight, NinjaOne and Pulseway

Reasons for Switching to Atera: The per-user price point was good, and makes this a much better value than a Pulseway that charges per device. The free month gives you a good opportunity to evaluate it and shows that this product is a good value.

I have been using atera and its been one of the greatest tool I ever used

Comments: Overall is a great experience, as a sole IT admin this tool is fantastic!, i cant even learn all its features it has so many features, one of the best things that you can have is the free webinars, and constant developing and upgrading, thats what makes a software company great!

Pros:

the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!!

Cons:

I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again

Alternatives Considered: TeamViewer

Reasons for Choosing Atera: Lack of real remote capabilities

Reasons for Switching to Atera: Pricing

Atera is the perfect IT Swiss Army Knife I need, and I use it EVERY. DAY.

Comments: Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient.

Pros:

Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in.

Cons:

I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that.

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Pros:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Cons:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Very Satisfied

Comments: Came to Atera from Kaseya. (Kaseya, please don't buy Atera)So much more affordable. I like Atera enough that I pay annually now. I'm committed. Support is usually helpful. Rarely have to wait in a long queue.

Pros:

It's easy to use, the script library is growing and very useful.

Cons:

Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time!

Excellent value all around

Comments: This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size. I dont know that I could ask for more, very satisfied with this service.

Pros:

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

Cons:

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

Alternatives Considered: ConnectWise PSA

Reasons for Choosing Atera: Connectwise packages are more expensive and offer more then I would use as a small Service Provider.

Reasons for Switching to Atera: overpriced for small business affordability

Atera Review aftera few months of Use

Comments: Things have been great. I am a one man shop and even though I have been with Atera a few months now, I still consider myself an onboarding customer. I am no longer taking on new clients as my workload is full, but I do feel that once I am completely switched over, not only will I be more organized, but I will also be saving a lot of money that can be reinvested.

Pros:

The obvious benefit is the pricing model for Atera. I can now add devices and then worry about the billing later as it is not by device. I also like the rate of updates, and the quick access to a live chat support during the day. All of the features I would need daily are there, task manager, service manager, event logs, etc....as well as some nice extras I haven't yet to configure but will soon, like the Help desk agent that provides endpoint chat to your customers with automatic ticket creation.

Cons:

Some things are a little clunky and not as intuitive as they should be, or not yet a 'polished' module and needs some work. Some examples: the event logs are now full of atera service entries that drown out most useful items, they said there is a way to filter it out, but I have't found a way to stop just Atera entries. Looking for software installed using the reports doesn't allow you generate all software on an endpoint, just where a specific piece of software is installed. Most MSPs (afaik) would prefer to see all software installed, as well as having the ability to look for software, so that they can locate bad things installed. File transfer speed through Splashtop is very slow, but I have other remote tools that don't make this an issue for me. There is very little asset tracking for hardware or software installed as well. You also cannot view software installed on an offline device.

Atera

Comments: Support on issues and overall operation has been great to use so far.

Pros:

I like the ease of use and the ability to have endless connections to review and use on the platform.

Cons:

The reporting and integration is still getting alot of work and is getting better, but I wish it was more robust.

Great Bang for the Buck!

Comments: The scaling based on per technician is the best in the industry. I really like the way this helps an MSP grow.

Pros:

The information related to critical hardware counters and inventory is something that provides immediate value.

Cons:

User assignment doesn't allow for one user to be attached to multiple hardware platforms. We have a number of situations where a client has multiple systems.

Alternatives Considered: SolarWinds Service Desk and NinjaOne

Reasons for Switching to Atera: The per technician billing

My Atera Experience

Comments: Overall experience with Atera has been a pleasurable and productive experience

Pros:

I came from a MSP that used Connectwise and Automate, I find that Atera can accomplish most of the tasks that those two products plus Screenconnect could for a substantially less price. Features and price are a very important balance for a non-profit 1 man IT department. The fact that you can fully run with Atera for a full 30 days and the ease of setup on Servers, PC's and Mac's was very impressive.

Cons:

Our integration was pretty straight forward. The knowledge base feature I would like to use but find the current documentation a little lacking. That's when I wish there was a a live support line to contact instead of via email.

Alternatives Considered: Spiceworks

Reasons for Switching to Atera: Some of the out of the box features

Quick Deployment, Easy To Use, Missing Some Reporting Features

Comments: Overall it is a massive improvement over Manage Engine products we were using although we miss the deeper customization features we had.

Pros:

Its simple to use, remote management and software deployement works most of the time and

Cons:

It is less customizable than other software. I'd like to be able to customize my device dashboard for example, run reports based on who is using what features (such as Work From Home) and be able to turn off the features that are clearly for resellers rather than people managing one company.

Reliable and does the trick

Comments: It is a lot more reliable and able to get into systems right away without delay and without intrusion to end users.

Pros:

Remote access and system statistics always available if systems are powered on and on the Internet.

Cons:

The beginning load time is a bit slow, but works great once loaded. It is provided by an MSP, so I don't get all the access, but what I get is sufficient