Atera Reviews

Atera is the clear winner in the IT management space

Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Pros:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Cons:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives Considered: N-sight, Kaseya VSA and NinjaOne

Reasons for Switching to Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Atera Automated Patch management and Copilot has improved our efficiency and productivity

Comments: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Pros:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Cons:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Atera: All-in-One MSP Solution

Comments: Atera is a good all in one tool for managing. It is easy and has many useful features. It could be better but it still provides a good value.

Pros:

Atera is easy to use and takes less time to setup. Its remote access tools are reliable and efficient.

Cons:

Sometimes we can face issues in their mobile app and support is also a bit slow.

Simple and affordable, to the point.

Comments: It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming.

Pros:

It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software.

Cons:

There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own.

Atera Review

Comments: I appreciate what Atera did with a CRM system that also includes a computer management system
I’ve been working with it for 3 years now and I’m content with the support and uptime of the service.

Pros:

It manages our IT inventory while also give us access & insights to the computers that we manage

Cons:

Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.

Number 1 On the Community Page

Comments: Overall, it has been very positive; however, over the last 6-12 months, development has slowed down a lot (this may not be the case; Atera is very secretive about what is being developed). I love the community and Atera, but I don't like how they have handled price increases and features being broken into separate billed items.

Pros:

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

Cons:

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

Alternatives Considered: Kaseya VSA, NinjaOne, SuperOps.ai and Pulseway

Reasons for Switching to Atera: We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.

Atrea - Excellent choice for starting or growing MSP's

Comments: Excellent. They have consistenly delivered and support has been wonderful and efficient.

Pros:

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community. Atera is easy to learn and use. New technicians are up and running in no time.

Cons:

Reports and 3rd party integration is improving but still has more to go.

Alternatives Considered: Syncro, ConnectWise Automate and Autotask PSA

Reasons for Choosing Atera: We switched before the SolarWinds hack. When Covid hit SolarWinds was not responsive...so we switched providers and never looked back.

Switched From: SolarWinds Service Desk

Reasons for Switching to Atera: Had all the features at an increadible price.

Atera: A Powerful All-in-One IT Management Solution

Comments: Even though there are few small issues with the interface and pricing, I would definitely recommend Atera to anyone looking for a complete IT management solution.

Pros:

Atera is all in one IT management platform where we can get features like Managed Service Providers, Remote Monitoring Management, Integrated Ticketing System etc.

Cons:

Although Atera has some great offerings and benefits but its UI is not that optimized.

A Game-Changer, But Not Perfect

Comments: Great tool for IT teams & MSPs, but it surely needs some refinements in reporting, UI & support.

Pros:

Super easy to setup and get running, no complex installations or long processes. The all-in-one platform is a life saver. Remote monitoring, patching, ticketing, all in one place. Pricing model is very refreshing, per technician instead of per device (saves a ton of money).Remote access is smooth, barely any lag even on slower connections. Their AI-powered automation is pretty neat, saves a lot of manual work.

Cons:

The reporting system kind of meh, not very customizable, lacks some deeper insights. Mobile app is buggy sometimes, crashes when switching between tickets. Would be great if they had more third-party integrations, feels a bit limited.

Good software but expensive

Pros:

It's simple to use different tools starting from a unique dashboard

Cons:

Pricing is a bit high, paying per user, not a real deal

Essential tools for onsite and remote IT

Comments: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Pros:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Cons:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Great, Especially for a 1-person IT Department

Comments: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Pros:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives Considered: NinjaOne

Reasons for Switching to Atera: Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

Makes IT management easier at a great price

Comments: Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations.

Pros:

Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.

Cons:

The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.

Customer and employee problems are handled more easily.

Comments: In my work environment we often tend to have certain problems that we could not solve on our own, thanks to this tool we can obtain remote support efficiently through the Atera ticket generation section. With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides. I have saved a lot of time in troubleshooting patch management since I can easily remotely set up obtaining technical assistance efficiently.

Pros:

It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely. It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance. The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company

Cons:

For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas. Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.

Efficient Financial Management with Atera's Real-Time Tracking

Comments: Atera has been an excellent combined billing and cost management solution for our finance operations. Real-time tracking, very granular reporting, has increased the overall financial visibility in our operation. Some minor challenges are shared with complex configurations and reporting flexibility. Still, Atera has brought positive results to our financial process and is extremely useful to be within our tech stack.

Pros:

I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.

Cons:

Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.

Streamlined IT Management with Top-Notch Security Features

Comments: I found Atera easy to use and really slick to deploy, and it is available for a wide range of users. The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations. Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way. Generally, Atera is an investment for organizations that need an integrated IT management and security posture.

Pros:

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

Cons:

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

Atera is a great RMM solution for small MSP's

Comments: After trying several other RMM solutions, I decided that Atera was a good fit for my company and provided the best value. I use the product every day and will continue to subscribe

Pros:

The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest

Cons:

I would like to see more features regarding 3rd party software patching

Alternatives Considered: NinjaOne and Pulseway

Reasons for Switching to Atera: Best pricing and value, rich feature set

The best Rmm , Atera!!

Comments: My overall experience is Amazing iam enjoying it alot . They are headed into right direction and they are working hard to evolve with time and they are updating the
System time to time which is a great thing.
Iam a user of Atera from last 2 years and its User interface and customer service is amazing and iam not facing any issues with them so far, great Company provided me all the support i needed.

Pros:

They are the best providers for Remote management and monitoring And iam totally impressed with the support and the service they are providing. Mainly the thing i like the most is the security they provide to acess the accounts and The rapid response we have got from their commercial team and Support team .

Cons:

Ticketing system is laking alot , including Scheduling it. Its a growing platform but they should improve this

An intuitive, powerful system.

Comments: I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it may have are small potatoes compared to the power of its features.

Pros:

The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.

Cons:

The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.

Atera in use

Comments: Easy to use and very effective, saves us quite a few hours in maintenance each week.

Pros:

Its user friendly and makes light work of laborious tasks.

Cons:

Had some issues rolling out the updated version on clients.

10/10 would recommend!

Comments: I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a single platform. I also appreciate that it is a cloud-based nature, which allows me to manage IT environments from anywhere.

Pros:

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

Cons:

No cons at all! All around great product!

It's Atera

Comments: Definitely positive, but it never blew me away.

Pros:

I think they have great support when it comes to the product and its features.

Cons:

There have been changes to the UI over the years that make it prettier, but less functional.

My real friend in this IT industry for help.

Comments: If you're tired of juggling a million IT tasks, give Atera a try. It's seriously simplified my life and saved me tons of time.

Pros:

Honestly, Atera is like having an extra team member, but without the coffee runs! It's super easy to use, even for someone like me who isn't a tech whiz. The automation is amazing, it feels like magic sometimes.

Cons:

Hmm, I'm still searching… Maybe they could add more integrations? But honestly, it's pretty solid.

A seamless Remote connection tool

Comments: Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc

Pros:

Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files.

Cons:

Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates

A user-friendly RMM solution

Comments: Atera is a promising platform for businesses looking for a cloud-based RMM tool. It comes with extensive features and a transparent pricing structure. Overall, I had a smooth experience with Atera, which made my work easy and manageable.

Pros:

Atera offers a comprehensive toolset that addresses the core needs of remote monitoring and management.

Cons:

Like most tools, Atera has a steep learning curve. It might require additional learning, resulting in an investment of cost and time.