--- description: Learn more about Tidio pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.ca/software/144040/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.capterra.ca/software/144040/tidio-chat?page=2) > Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Tidio? Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI/Machine Learning - Automated Responses - Automated Routing - CRM Software - CSAT Survey Structure - Chat/Messaging - Chatbot Software - Complaint Monitoring - Contact Management Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Customizable Forms - Customizable Templates - Data Import/Export - Data Security - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Language Detection - Lead Management Software - Lead Qualification - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Natural Language Processing - Offline Form - Prioritization - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Sales Activity Management - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Task Automation - Transcripts/Chat History - Transfers/Routing - Visual Analytics ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Sales Force Automation Software](https://www.capterra.ca/directory/12/sales-force-automation/software) - [Artificial Intelligence Software](https://www.capterra.ca/directory/30938/artificial-intelligence/software) - [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software) ## Alternatives 1. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 2. [Intercom](https://www.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) 3. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Useful chat tool for customer support" — 5.0/5 > **Roger** | *January 18, 2026* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. > > **Cons**: There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it\! > > Overall my experience is good. It offers good value for money and works well for customer support and chat automation. ----- ### "OK for what it does, but lacks core ease of use" — 3.0/5 > **Greg** | *June 17, 2025* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: We use the free version and it works well for what we need it for. The social media integrations are useful > > **Cons**: Tidio took away the template replies leaving us to manually type in responses or cut and paste. Their "Lyro" AI is a terrible substitute and hopeless at actually helping people. The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus. > > OK. Not great. The development seems to be focused in the wrong areas and over-complicating a product that should be dead simple to use. ----- ### "Highly Recommend Tidio Chat" — 5.0/5 > **Samuel** | *June 7, 2025* | Alternative Dispute Resolution | Recommendation rating: 10.0/10 > > **Pros**: Support is Amazing, Integrates Seamlessly into CMS and other Websites. Mobile App also allows for quick and efficient access to client chat. Overall have been utilizing Tidio since 2011 for various supportive projects such as EmergencyHousing.CA and I wouldn't change since the chat is packed with essential features and backed by Professional Support. > > **Cons**: I don't have any negatives to report at this time, Tidio offers Support and quickly and professionally resolves issues as they are reported. Most issues I've reported have actually been caused by my lack of research rather than a feature or request not being available, nonetheless I recieve expert advice and links to the appropriate documentation. ----- ### "Tidio x MB Sovereign Group" — 5.0/5 > **Mathieu** | *July 3, 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The ease of use for the AI Agent, who can safely answer all message for you when you sleep or simply when you're occupied > > **Cons**: The cost and the little Free-Trial which is a lot too small to have the time to makes sales to pay the subscription ----- ### "I love tidio AI agent lyro\!" — 4.0/5 > **Jason** | *June 15, 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I liked the AI agent, it gets better overtime for sure. I started using from feb 2025 and I am amazed by the improvement. > > **Cons**: Honestly, I feel the pricing model is not sustainable for small businesses. It is very costly to afford. > > Overall, the experience with Tidio is very positive. I tried different chat tools, but when I came across Tidio, I immediately switched. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.ca/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data