Tidio Reviews

Tidio is the first chat platform I've found to be worth paying for

Comments: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Pros:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Cons:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

Comments: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Pros:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Cons:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Perfect chat for websites

Comments: It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked. It also has an excellent solution for email marketing.

Pros:

For years TIDIO has been my number 1 choice for all websites. Very simple to use with an app for computers and smartphones, you can have complete control.

Cons:

Besides the price I have no other reason to complain.

Looks great on the outside but features not fully completed

Pros:

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons:

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Inexpensive Intercom alternative that scales as you do

Comments: Very good as it was a super simple tool to get started and deploy on my website(s) to be able to start answering our user's problems in real-time

Pros:

The onboarding experience is next none and extremely easy to go from sign-up to deploying on your website. Combining this with the ability to get started without a credit card for $0 is absolutely awesome!

Cons:

Creating your first or any bot's workflow is very cumbersome and not a seamless experience. Many other tools do this better and doesn't feel so "stiff"

Wouldn't consider any other service

Pros:

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Cons:

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

A must-have for businesses that rely on online sales

Comments: We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of that. The analytics and the tracking of user behavior is on point. The ease of creating chat bots and canned responses and the overall look and presentation of the widget, as well as seamless integration with Wordpress makes us feel like it's going to be great for business. We are still in the free trial and have already received one booking because the customer was able to ask for a discount code through chat. We love it.

Pros:

I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales.

Cons:

The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us.

So far so good

Comments: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Pros:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Cons:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Very Helpful Software

Comments: This software has enhanced the website making it more personal and effective,

Pros:

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

Cons:

The major setback was the price of this product. It is a little expensive for smaller companies.

Effortlessly elevate engagement

Comments: Tidio is a versatile tool for personalized, real-time interactions. The integration with various messengers simplifies the communication management of the various channels.

Pros:

Tidio seamlessly combines live chat and chatbots so we can enhance interactions with customers. Being able to integrate with messengers streamlines communication and makes it very easy to attend all solicitations. The AI assistant and email marketing addons can be interesting additions.

Cons:

There's a learning curve for configuring advanced settings, but the support and resources minimize this.And the addons pricing could be less expensive.

Tidio is amazing!

Comments: I've only had a great experience with Tidio.

Pros:

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer. I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

Cons:

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

Tidio is an amazing chatbot

Comments: I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

Pros:

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Cons:

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

An unbelievable blend of ease, style, features and price

Comments: We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio.
There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

Pros:

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Cons:

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

Pretty Good, some little glitches

Pros:

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

Cons:

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

The most powerful active chat widget

Pros:

The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.

Cons:

The most complex thing is getting it to be properly integrated into a small business as a central customer service tool

For your website, a useful Live Chat tool is available

Comments: This tool makes real-time communication a breeze. I can watch users on my website in real time, including their location and what they're looking at. I can strike up a dialogue with them by delivering them exactly what they require. Bots for gathering leads are really strong - they're simple to develop conversation flows for, giving the user the impression that he's speaking with a real person:) - and they're ideal for automation.

Pros:

You're all fantastic; you're always there for me when I need you and are quite helpful. With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs. Thanks!

Cons:

Nothing, to be honest. Excellent customer service. It has helped us save a lot of time on support calls.

It's Changed How We Connect With Our Customers

Pros:

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not. Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Cons:

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

Could Be Great Were It Not Inconsistent

Comments: It's been OK.

Pros:

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

Cons:

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Excellent

Pros:

Chatbot integration in mobile with live chat

Cons:

the first sep in setting welcome message to client

How i contact my clients

Comments: Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

Pros:

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Cons:

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Perfect,suparvelous and incredibilistic Help Desk and Live Chat tool.

Comments: It's a cost-effective and simple to use live chat and help desk solution.

Pros:

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Cons:

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

Excellent Chat Software

Pros:

The software works great and integrates very easily into my Big-commerce website.

Cons:

The chat bots and other add-ons can be very expensive. I used them in the past but decided against them later on because of the cost.

Extremely sensational,unexcelled,sublime and beyond magical Help Desk software.

Comments: Tidio increases customers satisfaction.This tool automates and increases sales and marketing programs.

Pros:

This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7.

Cons:

I haven't experienced any problem with this tool although to access this tool when offline is difficult.

What I was looking for!

Comments: I know very little about programming and web design , I construct my sites with templates, I never thought that adding and setting up in minutes a live chat was so easy with Tidio. I tried to install and set up other live chat and I spent a whole day, the only thing I could get was a headache...

Pros:

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option. I will upgrade once my free trial ends.

Cons:

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.

Works Perfect for us

Comments: I give a 10, even with the opportunities to improve the tool, since is easy to use, very good technical support and solve our need at the moment. I will purchase the license after I see the performance with customers. Since I install it 2 days ago, is to early to evaluate the performance and the use by the customers.

Pros:

The drag & drop interface. No programming knowledge needed

Cons:

That is not able to change the order of the pre-configured answers in the list that the chatbot display on the conversation