Tidio Reviews

Quick response to the customer

Comments: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question

Pros:

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Cons:

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

So far so good

Comments: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Pros:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Cons:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Alternatives Considered: WhatsApp and Chatbot

Reasons for Switching to Tidio: Chatbot was trash, and whatsapp is VERY comfortable for me, but it adds an extra screen switching (to start the chat you have to redirect to whatsapp), also it exposes the customer to giving their phone number (which they maybe wouldn't want to do) lastly it would leave no option for PC users, because they don't have whatsapp.

Support team is like waiting for Christmas

Comments: I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.

Pros:

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Cons:

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Tidio for eCommerce

Comments: So far so good. Don't have any complaints.

Pros:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Cons:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

A must-have for businesses that rely on online sales

Comments: We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of that. The analytics and the tracking of user behavior is on point. The ease of creating chat bots and canned responses and the overall look and presentation of the widget, as well as seamless integration with Wordpress makes us feel like it's going to be great for business. We are still in the free trial and have already received one booking because the customer was able to ask for a discount code through chat. We love it.

Pros:

I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales.

Cons:

The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us.

Alternatives Considered: Zipwhip, Facebook Apps and Tabs and Heymarket

Reasons for Switching to Tidio: We saw it used on another business's website and really enjoyed it. Signed up for the free trial and loved ease of use.

A Catalyst for AI-driven Customer Service and Support.

Comments: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Pros:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Cons:

Tidio provides excellent customer support and services hence I have nothing to complain about.

The Tideo Chat Experience

Comments: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Pros:

It helped me to communicate with my customers when I wasn't able to be online.

Cons:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

Tidio is smart in customer support

Comments: Helps me respond to customers who contact us with questions

Pros:

Easy to install on any website even when you do not have technical knowledge by using the html code snippets

Cons:

Pricing to remove branding is still too expensive

Easy and faster in resolving issues

Comments: I use the tool to offer chat on my personal smaller website

Pros:

The interface and Lyro AI solves questions faster and accurately

Cons:

Pricing of the solution as the tool is too expensive to use

Cheap live chat software

Comments: I use Tidio on a small scale to respond to customer's questions through live chat

Pros:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Cons:

Sometimes the notification would failt to pop up making me miss chats in real time

UNQIUE

Pros:

Easiest way of attending to clients in the shortest time at ago

Cons:

Delay in approvaling accounts and disable them without giving a clear reason

support 24/7

Pros:

customer support is very super to extent of reponding at any time

Cons:

slowly on loading hence needs some update for the best experience

Simple and Fast

Pros:

Provides the cheapest platform to communicate to clients effectively

Cons:

The support team does not respond to inquiries in time and has slow software loading

canned responses makes it easy

Pros:

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Cons:

Pricing is high where you even pay to remove branding on the software

Good live chat tool

Pros:

Software has a good interface for chatting with clients in the application

Cons:

Pricing is expensive to use per month per user

Tidio simplifies my working remotely

Comments: I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time

Pros:

Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool

Cons:

The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery

for the firsts steps on the company it is really good

Pros:

I like how chat is handled, is easy to set up and speak with clients

Cons:

As far as I know, could have more functionallities.

Great chatbot and live chat for the customer seervice and sales.

Comments: We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients.

Pros:

Very easy to learn and very competitive price

Cons:

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.

best live chat alternative

Pros:

Tidio is fast due to canned responses while chatting with clients, live typing insights are super real magic

Cons:

The software does not have the ticketing system and knowledgebase

Outdoormix Festival review

Comments: Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.

Pros:

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

Cons:

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Very helpful tool

Comments: Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business.

Pros:

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

Cons:

I am satisfied with the platform overall.

Recommended for every e-commerce store

Comments: Recommended for every website especially the E-commerce stores

Pros:

Easy to use with very good UX/UIProfessional and helpful Supportthe sync and connection between the social media accounts is really good

Cons:

more plans for starters or the small businesses to mix the live chat and chatbots in the same plan

Get Tidio if you want to stay connected to your clients and are using a WordPress website

Pros:

Chatting live and seamlessly with clients and site visitors.

Cons:

Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long!

Tidio Is the amazing live chat system I ever seen..

Comments: I have got an extremely good experience with Tidio.. first I like their chat style.. just wow.

Pros:

I like this software much more because this software full fill my all requirement..

Cons:

their all service is good. I did not find any low facality

Very easy to use

Comments: I am very happy and will be using this in my company

Pros:

The product is very easy to implement, and can be customisted in many ways.

Cons:

Everything is good - so nothing to complain about