Kennel Booker Reviews

KennelBooker was the best thing I did starting up

Comments: I love it. I looked at other booking software and this is the best for the value by far.

Pros:

It is so easy to use, track vaccinations, organize bookings and see my daily to do

Cons:

I would love an app I can send my clients. I would also like to be able to put private clients notes (like if we have had any issues in the past)

Alternatives Considered: PetExec and Gingr

Reasons for Switching to Kennel Booker: Price, functionality, ease of use to

Big fan of KB

Comments: We've had an overall great experience.

Pros:

Easy of contacting customer service, for my entire team. I needed software that the team members could troubleshoot so it made my life easier. We like almost everything about Kennel Booker and the things we would change are pretty minimal.

Cons:

I listed most of them on the previous screen. I didn't list one thing that would help tremendously and is probably one of the most stressful parts of my life during Dec/Jan. The subscriptions and the services are very difficult to update pricing for. The subscriptions are tied to Stripe, so I am sure there's not much that can be done about that. I noticed when we updated prices that we had to manually change them in each portal location for each scheduled service.

Lovely and confusing

Comments: Purpose wise, our needs are met. But It would be awesowe to be able to decide what yoy would like on the "first page" så the features we use more often could be easy access...

Pros:

I like the fact that you are aloud to klick on different parts in the program and still manage to get to were you want. there is not just an ONLY WAY of access, but several.

Cons:

The fact that we still have't figured out how two customers that booket the same dates of stay - and get different quantity of days/nights. One had 7 nights and the other one 8 nights... How come? :) And some functions is hidden in text that work like links but with no appearence of that function...

Good program

Comments: it has been an ok program to work with. good for the industry

Pros:

good at keeping client information, and online bookings

Cons:

the individual pages get bogged down, when you use the activity portal, we had to create our own airtable to record activity, since we have dogs that stay with us long team. Also, when a client has multiple dogs boarding, it will not separate them out on the boarding calendar, so if the client has 5 dogs, it will show all 5 dogs in 5 different slots on the calendar (this sucks). would love for the activities to have a portal on the daily overview page, so that you could from there input items, but that will only be helpful if you can keep the individual dog pages from bogging down.

Alternatives Considered: DogBizPro

Reasons for Choosing Kennel Booker: we only used 35% of the dog biz capabilities, and for what we needed it wasn't worth the cost.

Reasons for Switching to Kennel Booker: it seemed to be the better option, and has been.

Kennel Booker - Excellent for Daycares & Boarders

Comments: Kennel Booker keeps our business flowing and we can see ahead and optimize our bookings

Pros:

Ease of use, good support, you can see quickly the coming weeks business

Cons:

Subscriptions model only available for daycare. We would like see subscriptions extend to dog walking, grooming and any other services offered

Dog Daycare

Comments: Puts the customer in charge but allows the business to control the extent

Pros:

Easy to use, once set up this software is a dream. Customers have the ability to book in which makes the business run so much more efficiently. With the exception of the con below generally very happy

Cons:

One issue really .... Example Tuesday evening, you have set out customer name boards for all the dogs who are booked in for Wednesday say 45 dogs You arrive Wed morning and you now have 55 dogs now booked in.....there is no way on KB to see who the extra 10 are !!!!

Alternatives Considered: Revelation Pets, ProPet, Gingr and DoggieDashboard

Reasons for Choosing Kennel Booker: Life was too short

Reasons for Switching to Kennel Booker: Based in Ireland so no time difference and price

Kennel Booker from a Person who is not techie

Comments: Business problems solved by using Kennel Booker:Inefficient booking process: Kennel Booker streamlines the booking process, reducing the time and effort required to manage appointments.Poor customer relationship management: Kennel Booker provides a robust customer management system that helps businesses track customer information, appointment history, and preferences, enabling them to provide better customer service.Limited mobile access: Kennel Booker offers mobile access, allowing businesses to manage their appointments and customer relationships from anywhere, at any time.Lack of appointment visibility: Kennel Booker provides a comprehensive calendar management system that enables businesses to view their appointments, schedules, and resources in real-time.Inadequate data backup: Kennel Booker provides automatic backup capabilities, ensuring that customer information, appointments, and other data are always secure and accessible.Benefits of using Kennel BookerKennel Booker streamlines the booking process, appointment management, and customer relationship management, freeing up staff to focus on other important tasks.Kennel Booker provides a robust customer management system that helps businesses track customer information, appointment history, and preferences, enabling them to provide better customer service. Increased mobility: allowing businesses to manage their appointments and other data are always there.

Pros:

User-friendly interface: Kennel Booker has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: Kennel Booker offers a range of customizable features that allow businesses to tailor the software to their specific needs.Mobile access: Kennel Booker offers mobile access, enabling businesses to manage their appointments, schedules, and customer relationships from anywhere, at any time.Online booking: Kennel Booker allows customers to book appointments online, reducing the need for manual booking and freeing up staff to focus on other important tasks.

Cons:

Limited integrations: Kennel Booker may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software.

Very Simple Software For Kennel Owners

Comments: If you aren't extremely tech savvy, or simply looking for a very easy way to manage your kennel business- Kennel Booker really can't be beat. It's extremely intuitive and takes only a few minutes to really figure out all of the features. If you're looking for software with a lot of extra features, there are better options out there.

Pros:

Out of all of the kennel boarding software that I have used, Kennel Booker is by far one of the simplest interfaces. It's very easy to navigate and has a very simple layout that makes booking, tracking, and managing appointments very easy. If you have a kennel that provides other services (daycare, training, etc) you can also manage all of those aspects in the same place- and can even view all appointments varying different services on the same page- which is very nice if you have only one or two employees managing all aspects of your work.

Cons:

I have switched to other boarding software that had a few more features. This software is definitely a "no frills" approach to dog boarding organization- but there are other options out there that have a much more in depth interface. I prefer softwares with more features that really allow me to manage every single little aspect of my business in one place.

Easy to use, but very powerful.

Comments: It makes running my cattery so much easier. I can't say there's anything that I don't like about KennelBooker. There have been a couple of things where I've thought "This could be better", and I've emailed the rep and he's fixed it the very next day!

Pros:

KennelBooker includes everything I've needed to get my Cattery admin running smoothly - customer and pet records, booking schedule, at-a-glance views of which rooms are in use at any one time... On top of that, it has an excellent, yet simple, online booking tool for customers to use. It's mobile friendly too, so I can easily check the schedule and confirm online bookings when I'm out and about. I've been able to start slowly, making use of only the bits I needed, and then started using more and more of the features as I've settled into the business. First I just used it for bookings, then I started logging vaccination details, then uploading scans of vaccination certificates, pet photos, dietary notes, then I turned on the online booking, and now I'm exploring the online payments integration. One of the customer rep is very responsive to feedback and has made a couple of tweaks that I've asked for very quickly.

Kennelbooker was a great tool for our business startup

Comments: very happy with KB and do not see myself switching anytime soon

Pros:

Ease of setup and ease of use. Customer support excellent

Cons:

Online shopping is average. Calendar integration could be more dynamic, but works all the same

Great software for our dog hotel and grooming salon.

Pros:

We are a small dog hotel and grooming salon in Belgium. This software makes our lives and daily operations so much easier, its very user friendly and the technical support is incredibly helpful, next to none. We operate 90% with online reservations and it goes smooth and easy with Kenner Booker. We have a small retail area added not long ago and we use the POD integrated on this software, it works great for our shop. I have nothing but good things to say about this software, anytime I need help they always solve my doubts or issues. Thanks and keep up the great work. Anny Fischer.

Cons:

I would love if it could be integrated with an automatic cash drawer. :)

Kennel Booker - cat & dog boarding facility

Comments: Overall it has been good. I wouldn't go back to our old system

Pros:

That clients can fill out & update their own information & we can send generated emails with standard information.

Cons:

the split booking feature is difficult to use the program does not lend itself well when you do different types of boarding...for example cats verses dogs.

Kennel Booker is a key developing asset to our organization

Comments: Excellent

Pros:

Ease of use and reliability. Program is very secure and responsive. Good flexibility.

Cons:

Need more customization and options. Needs work on client based systems. Better rollout updates with video tutorials.

Kennel Booker

Comments: Well happy with it.

Pros:

Communication with the suppliers was excellent and in easy to understand language

Cons:

Originally it was difficult to go backwards without losing the information but this has improved with the updates.

Mostly good, with a couple pf hiccoughs

Comments: spend less time communicating with clients and doing admin.

Pros:

Clients like the online booking. The deposit system works well. Great for automated reminders for clients.

Cons:

The additional features - like training booking and additional services all feels a bit 'bolt on' and doesnt flow. It actually makes life harder instead of easier

Easy To Use System For My Growing Business

Pros:

The ease of accessing via Internet anywhere I am vs a system strictly on one computer.

Cons:

Automatic emails to customers about expired vaccinations.

Great software for your kennel

Comments: Excellent customer servce and product.

Pros:

Ease of use. Organization for my company.

Cons:

Nothing to change that I can think of ...

LOVE KB - Excellent program and has everything I need to run my business

Comments: I must of looked at 10 plus kennel programs before choosing Kennel Booker. I am so glad I did choose KB. Very easy to use and train staff on. Stephen is very good to work with, always happy to hear your ideas and take them on board and add it the program. Online payment system talks perfectly to the customers booking. I am also looking forward to new features what will be added in 2017. 110% makes my life easier!

Pros:

easy to use, Stephen is great to deal with

Cons:

there are little things here and there but it is nothing major.

Very handy tool’

Comments: All in all I’m very happy I found this tool; it made my work in the boarding kennels so much easier!

Pros:

All is very easily used and managed. Very adaptive.

Cons:

Unfortunately no app, but all web based. Who knows in future updates?

easy to use

Comments: i enjoy kennelbooker

Pros:

easy to use and easy access to see whos here and whos coming in.

Cons:

email confirmations and cancelations. its hard to tell if the reason is being sent to the client

Easy to use and packed full of features to make your life easier.

Pros:

After doing lots research I settled on using Kennel Booker for our Cattery and have now been using it for 2 months. I can honestly say that I couldnt be more pleased with my choice. There have been a couple of occasions when I have needed the software to be tweaked to suit my needs and just a quick email and he made the changes I need.

Cons:

I would like to be able to pick holes in this software but am having trouble thinking of anything. Again, anything that isnt as I need it, I just let to know and will amend the software.

Kennel Booker

Comments: Excellent customer support

Pros:

Ease to use, and customer support. good tuturials

Cons:

Some functions not needed for NZ market and aren't able to be taken off

Great product easy handling

Comments: very helpful in making adjustments to our needs. great and easy to handle by all in our company. great advantage for being a cloud based product.

Pros:

Easy to handle and cloud based

Cons:

nothing

Has it all

Comments: Keeping track of our runs and availability is much easier with this software

Pros:

Has everything you need for general boarding to daycare and training. Cost is reasonable compared to others in the market

Cons:

Some screens could be a bit easier to navigate it seems at times like you have to back track through the software. As we use it more it’s not a big issue

A great solution with Incredible support!

Pros:

KennelBooker is a thoroughly modern solution that fits very well with how we run our kennel. I thought I had exhausted the internet looking for kennel administration software and was ready to find an SQL developer and build my own when I found Kennelbooker. Best of all, one of the customer rep has provided an incredible level of support throughout the entire process, answering multiple questions before we even started the free trial period.

Cons:

Doesn't (yet!) have the availability to book our training classes. However, the customer rep was more than willing to discuss this need with us and look into adding it to the software.