17 years helping Canadian businesses
choose better software
About Kennel Booker
A mobile-friendly, cloud based kennel management and on-line reservations and booking software solution. Save more than 10 hours a week
I not only work in a vet clinic, but we also have a groomer that utilizes our kennel space. With kennel saver we have the ability to book and label patients that are visiting with us.
I would like to be able to pick holes in this software but am having trouble thinking of anything. Again, anything that isnt as I need it, I just let to know and will amend the software.
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Filter reviews (78)
KennelBooker was the best thing I did starting up
Comments: I love it. I looked at other booking software and this is the best for the value by far.
Pros:
It is so easy to use, track vaccinations, organize bookings and see my daily to do
Cons:
I would love an app I can send my clients. I would also like to be able to put private clients notes (like if we have had any issues in the past)
Alternatives Considered: PetExec and Gingr
Reasons for Switching to Kennel Booker: Price, functionality, ease of use to
Shanree Solutions Response
last month
Thank you for your wonderful review! We're thrilled to hear that Kennelbooker has been such a helpful tool for your business, making it easy to track vaccinations, organize bookings, and manage your daily tasks. We appreciate your suggestions about having a dedicated app for clients and adding the ability to include private client notes. These are great ideas, and we’ll definitely consider them as we work to improve the software. Thank you for choosing Kennelbooker and for recognizing its value compared to other alternatives. We’re here to support you as your business grows!
Big fan of KB
Comments: We've had an overall great experience.
Pros:
Easy of contacting customer service, for my entire team. I needed software that the team members could troubleshoot so it made my life easier. We like almost everything about Kennel Booker and the things we would change are pretty minimal.
Cons:
I listed most of them on the previous screen. I didn't list one thing that would help tremendously and is probably one of the most stressful parts of my life during Dec/Jan. The subscriptions and the services are very difficult to update pricing for. The subscriptions are tied to Stripe, so I am sure there's not much that can be done about that. I noticed when we updated prices that we had to manually change them in each portal location for each scheduled service.
Shanree Solutions Response
last month
Thank you so much for your detailed review! We’re thrilled to hear that Kennelbooker has been a helpful tool for your team and that our customer service has been a strong point. It's great to know that your entire team can troubleshoot, making management easier for you. We appreciate your feedback regarding subscription pricing updates and the challenges with updating prices through Stripe. We understand how time-consuming that can be, especially during peak periods like December and January. We’ll definitely look into ways we can improve that process to reduce stress and make updates more efficient. Thank you for choosing Kennelbooker, especially for handling multiple locations and integrating with Stripe for subscriptions. We’re committed to making your experience even better as you continue to grow, and we’re here to support you every step of the way!
Lovely and confusing
Comments: Purpose wise, our needs are met. But It would be awesowe to be able to decide what yoy would like on the "first page" så the features we use more often could be easy access...
Pros:
I like the fact that you are aloud to klick on different parts in the program and still manage to get to were you want. there is not just an ONLY WAY of access, but several.
Cons:
The fact that we still have't figured out how two customers that booket the same dates of stay - and get different quantity of days/nights. One had 7 nights and the other one 8 nights... How come? :) And some functions is hidden in text that work like links but with no appearence of that function...
Shanree Solutions Response
last month
We're glad to hear that you appreciate the flexibility of navigating through Kennelbooker and that it meets your needs overall. Regarding the number of day/nights the system lets you charge for an additional day/night if checkout is not before a certain time, eg if the pet is not collected by 5pm an additional nights fee would be added to the booking. Also on set up switching from nightly based bookings to daily based bookings would mean a Mon-Fri booking would be counted as 4 nights or 5 days depending on your preferred pricing. We've already taken some of your suggestions and added them to the system! Thank you for choosing Kennelbooker for its affordability and fit for your business. We’re always here to help if you need further assistance!
Good program
Comments: it has been an ok program to work with. good for the industry
Pros:
good at keeping client information, and online bookings
Cons:
the individual pages get bogged down, when you use the activity portal, we had to create our own airtable to record activity, since we have dogs that stay with us long team. Also, when a client has multiple dogs boarding, it will not separate them out on the boarding calendar, so if the client has 5 dogs, it will show all 5 dogs in 5 different slots on the calendar (this sucks). would love for the activities to have a portal on the daily overview page, so that you could from there input items, but that will only be helpful if you can keep the individual dog pages from bogging down.
Alternatives Considered: DogBizPro
Reasons for Choosing Kennel Booker: we only used 35% of the dog biz capabilities, and for what we needed it wasn't worth the cost.
Reasons for Switching to Kennel Booker: it seemed to be the better option, and has been.
Shanree Solutions Response
last month
Thank you for your detailed review! We're glad to hear that KennelBooker has been a good fit for managing client information and online bookings, and that it seemed like the better option for your business needs. We appreciate your feedback regarding the activity portal and how individual pages can get bogged down. We updated this to add paging for when adding so many activity records, most bookings tend to be 1-2 weeks in duration, in your case they last for months and we hadn't factored this into the design of the activity feature. You can also now quick record feeding and medications from the daily overview screen. Thank you for choosing KennelBooker and for sharing your insights. We're here to help improve your experience and make the system even better for your needs!
Kennel Booker - Excellent for Daycares & Boarders
Comments: Kennel Booker keeps our business flowing and we can see ahead and optimize our bookings
Pros:
Ease of use, good support, you can see quickly the coming weeks business
Cons:
Subscriptions model only available for daycare. We would like see subscriptions extend to dog walking, grooming and any other services offered
Shanree Solutions Response
last month
Thank you for your review! We're thrilled to hear that Kennelbooker has been effective for your daycare and boarding operations, and that the ease of use and support have been beneficial to your business. We appreciate your feedback on expanding the subscription model to other services like dog walking and grooming. We’re always looking for ways to enhance the platform and will certainly consider this in future updates. Thank you for choosing Kennelbooker and for highlighting the improvements over your previous system. We're committed to continuing to support your business as you grow!
Dog Daycare
Comments: Puts the customer in charge but allows the business to control the extent
Pros:
Easy to use, once set up this software is a dream. Customers have the ability to book in which makes the business run so much more efficiently. With the exception of the con below generally very happy
Cons:
One issue really .... Example Tuesday evening, you have set out customer name boards for all the dogs who are booked in for Wednesday say 45 dogs You arrive Wed morning and you now have 55 dogs now booked in.....there is no way on KB to see who the extra 10 are !!!!
Alternatives Considered: Revelation Pets, ProPet, Gingr and DoggieDashboard
Reasons for Choosing Kennel Booker: Life was too short
Reasons for Switching to Kennel Booker: Based in Ireland so no time difference and price
Shanree Solutions Response
last month
Thank you for your review! We're glad to hear that once set up, KennelBooker has been a great fit for your dog daycare and has helped make your business run more efficiently, especially with customer self-booking. Thanks for you feedback - it's always great to wake up to a raft of new bookings that come in from the online booking portal, you can quickly see these new bookings from the recent bookings panel or from the daycare report as it shows the created date of the booking. Thank you for choosing KennelBooker, and we're thrilled to support your business in Ireland! If you ever have more suggestions or need assistance, we're here to help.
Kennel Booker from a Person who is not techie
Comments: Business problems solved by using Kennel Booker:Inefficient booking process: Kennel Booker streamlines the booking process, reducing the time and effort required to manage appointments.Poor customer relationship management: Kennel Booker provides a robust customer management system that helps businesses track customer information, appointment history, and preferences, enabling them to provide better customer service.Limited mobile access: Kennel Booker offers mobile access, allowing businesses to manage their appointments and customer relationships from anywhere, at any time.Lack of appointment visibility: Kennel Booker provides a comprehensive calendar management system that enables businesses to view their appointments, schedules, and resources in real-time.Inadequate data backup: Kennel Booker provides automatic backup capabilities, ensuring that customer information, appointments, and other data are always secure and accessible.Benefits of using Kennel BookerKennel Booker streamlines the booking process, appointment management, and customer relationship management, freeing up staff to focus on other important tasks.Kennel Booker provides a robust customer management system that helps businesses track customer information, appointment history, and preferences, enabling them to provide better customer service. Increased mobility: allowing businesses to manage their appointments and other data are always there.
Pros:
User-friendly interface: Kennel Booker has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: Kennel Booker offers a range of customizable features that allow businesses to tailor the software to their specific needs.Mobile access: Kennel Booker offers mobile access, enabling businesses to manage their appointments, schedules, and customer relationships from anywhere, at any time.Online booking: Kennel Booker allows customers to book appointments online, reducing the need for manual booking and freeing up staff to focus on other important tasks.
Cons:
Limited integrations: Kennel Booker may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software.
Shanree Solutions Response
last month
Thank you so much for your detailed review! We're thrilled to hear that Kennelbooker has made a positive impact on your business, especially with its user-friendly interface, customizable features, and mobile access. It’s great to know that even those who don’t consider themselves tech-savvy find the software easy to use and effective in solving common business challenges. We’re also pleased that Kennelbooker has helped streamline your booking process and customer relationship management, and that our mobile access and automatic data backup have provided the flexibility and security you need. Your feedback helps us continue to improve and meet the needs of all our users. We're excited to continue supporting your business and appreciate your trust in Kennelbooker!
Very Simple Software For Kennel Owners
Comments: If you aren't extremely tech savvy, or simply looking for a very easy way to manage your kennel business- Kennel Booker really can't be beat. It's extremely intuitive and takes only a few minutes to really figure out all of the features. If you're looking for software with a lot of extra features, there are better options out there.
Pros:
Out of all of the kennel boarding software that I have used, Kennel Booker is by far one of the simplest interfaces. It's very easy to navigate and has a very simple layout that makes booking, tracking, and managing appointments very easy. If you have a kennel that provides other services (daycare, training, etc) you can also manage all of those aspects in the same place- and can even view all appointments varying different services on the same page- which is very nice if you have only one or two employees managing all aspects of your work.
Cons:
I have switched to other boarding software that had a few more features. This software is definitely a "no frills" approach to dog boarding organization- but there are other options out there that have a much more in depth interface. I prefer softwares with more features that really allow me to manage every single little aspect of my business in one place.
Shanree Solutions Response
last month
Thank you for your review! We're glad to hear that you find KennelBooker to be one of the simplest interfaces to use for booking, tracking, and managing appointments. It’s great to know that the streamlined layout makes it easy to handle multiple services, even for small teams with just one or two employees managing everything. The system is quite powerful and extensive and does allow you to manage all aspects of your business, if you jump into the settings area you can add additional features to your account, when settings up KB we try to not overwhelm new customers with all of the bells and whistles! Thank you for highlighting KennelBooker’s intuitiveness and ease of use, especially for those who aren’t tech-savvy. We’re here to continue supporting you, and we appreciate your insights as we work to improve!
Easy to use, but very powerful.
Comments: It makes running my cattery so much easier. I can't say there's anything that I don't like about KennelBooker. There have been a couple of things where I've thought "This could be better", and I've emailed the rep and he's fixed it the very next day!
Pros:
KennelBooker includes everything I've needed to get my Cattery admin running smoothly - customer and pet records, booking schedule, at-a-glance views of which rooms are in use at any one time... On top of that, it has an excellent, yet simple, online booking tool for customers to use. It's mobile friendly too, so I can easily check the schedule and confirm online bookings when I'm out and about. I've been able to start slowly, making use of only the bits I needed, and then started using more and more of the features as I've settled into the business. First I just used it for bookings, then I started logging vaccination details, then uploading scans of vaccination certificates, pet photos, dietary notes, then I turned on the online booking, and now I'm exploring the online payments integration. One of the customer rep is very responsive to feedback and has made a couple of tweaks that I've asked for very quickly.
Shanree Solutions Response
last month
Thank you for your fantastic review! We're so glad to hear that KennelBooker has been a powerful tool for managing your cattery, from customer and pet records to booking schedules and vaccination details. It's great that you’ve been able to gradually explore and use more features as you've grown into your business. We love that you're finding the online booking tool and mobile-friendly interface helpful for managing your business on the go. It's also wonderful to hear that our team has been responsive to your feedback and made quick adjustments based on your needs. We're delighted that KennelBooker has made running your cattery easier, and we're here to continue supporting your business as it grows!
Kennelbooker was a great tool for our business startup
Comments: very happy with KB and do not see myself switching anytime soon
Pros:
Ease of setup and ease of use. Customer support excellent
Cons:
Online shopping is average. Calendar integration could be more dynamic, but works all the same
Shanree Solutions Response
last month
Thank you so much for your review! We're thrilled to hear that Kennelbooker has been a valuable tool for your business startup and that you found the setup and ease of use to be helpful. We’re also glad that our customer support has met your expectations. We appreciate your feedback about the online shopping and calendar integration. We’re always looking for ways to improve, and your input helps us make the platform even better for our users. We’re excited to continue supporting your business and are grateful for your loyalty to Kennelbooker!
Kennel Booker
Comments: Decent option compared to others out there. I would love to see it integrate with practice management software. More custom options.
Pros:
Easy to use. Good features like being able to email your clients confirmations for bookings and send postcards of their pets to them during their stay. Nice summary view to get a quick overall picture.
Cons:
I wish you could customize the care card layout better - it prints awkwardly and causes us to have to flip pages too often. Also the medication layout needs some work.
Shanree Solutions Response
last month
Thank you for your review! We're glad to hear that you find KennelBooker easy to use and that features like booking confirmations and pet postcards are helpful for your business. The summary view is designed to give a quick, efficient overview, so it's great to know it's working well for you. We now have several different care cards options to choose from to keep everything on one page. You can also show and hide certain elements and the meds section is now cleaner and allows you to add in your own notes. We also appreciate your idea about integrating with practice management software and offering more customization options. We're always looking for ways to enhance the platform, so your input is valuable. Thanks again for choosing KennelBooker! We're here to support you and continue improving the software for your needs.
The best pet biz program!
Comments: I honestly have no complaints. Love this program and the people involved in putting it together and servicing our needs.
Pros:
The customer service is above and beyond! They always respond to my emails right away. We are cats only and I do wish we could customize a little more but they have been amazingly helpful in customizing as much as they could. We used other programs and Kb’s ease of use is sueruoir to what I’ve used and seen. Love this program!
Cons:
I do wish there was more detailed customization to my particular kennel.
Shanree Solutions Response
last month
Thank you for your wonderful review! We're thrilled to hear that you're loving KennelBooker and that our customer service has been above and beyond your expectations. We're also glad to know that the ease of use has been superior compared to other programs you've tried, especially for your cats-only business. The settings area now has a plethora of additional customisations so you can configure the system to your heart's content. Thank you for your kind words and for choosing KennelBooker. We're always here to support you and your business!
Kennel Booker doing a great job for diverse kennel facility
Comments: Excellent - saves us time and keeps track of money - nice to have customers log on, put everything in, and pay without hours on the phone.
Pros:
I find new software quite daunting, and had tried another company's product, which was horrible. Kennel Booker was easy to set up, customers have no problems with it - its management reports etc are useful and we are very happy with it.
Cons:
There are some things which could be easier to customise, and we havent yet set it up to integrate wtih Xero.
Shanree Solutions Response
last month
Thank you for your thoughtful review! We’re so glad to hear that Kennelbooker has made a positive impact on your business, especially after a challenging experience with other software. It’s great to know that the ease of setup, customer experience, and management reports have been beneficial to your operations. We appreciate your feedback regarding customization and Xero integration, and we’re always working to enhance those areas to make the platform even more adaptable to your needs. It’s fantastic that Kennelbooker has helped streamline your processes, saving you time and simplifying payments for both you and your customers. We're thrilled that our service, flexibility, and ease of use have stood out for you, and we look forward to continuing to support your business! Thanks again for choosing Kennelbooker!
Winding lane kennel booker review
Comments: Great
Pros:
Easy to use, great technical support. Could customize our emails. Easy to change and update pricing
Cons:
Need more time options and red flag options on clients
Shanree Solutions Response
last month
Thank you for your review! We’re delighted to hear that you find Kennelbooker easy to use and that our technical support has been helpful for your business. It’s great to know that customizing emails and updating pricing has been a smooth process for you. We appreciate your feedback on the need for more time options and red flag features for clients. Your suggestions are valuable, and we’ll certainly keep them in mind as we continue to improve the platform. Thank you for choosing Kennelbooker, and we’re here to support you as your business grows!
Mostly good, with a couple pf hiccoughs
Comments: spend less time communicating with clients and doing admin.
Pros:
Clients like the online booking. The deposit system works well. Great for automated reminders for clients.
Cons:
The additional features - like training booking and additional services all feels a bit 'bolt on' and doesnt flow. It actually makes life harder instead of easier
Shanree Solutions Response
last month
Thank you for your review! We're glad to hear that your clients appreciate the online booking feature and that the deposit system and automated reminders are working well for you. We appreciate your feedback regarding the additional features like training bookings and services feeling a bit disconnected. We've taken this feedback on board, and have made modifications to simplify this feature Thank you for choosing KennelBooker, and we’re here to continue supporting you in reducing admin time and making your business operations easier!
Easy To Use System For My Growing Business
Pros:
The ease of accessing via Internet anywhere I am vs a system strictly on one computer.
Cons:
Automatic emails to customers about expired vaccinations.
Shanree Solutions Response
last month
Thank you for your review! We're happy to hear that Kennelbooker's internet accessibility has been a valuable asset for your growing business, allowing you to manage things from anywhere. We appreciate your feedback about automatic emails for expired vaccinations, and we're always looking for ways to enhance our features. Your input is invaluable in helping us improve. Thanks for choosing Kennelbooker, and we look forward to continuing to support your business as it grows!
Great easy to use software
Pros:
Best customer service by a far if we’ve ever had an issue or needed something to work differently the staff gets on it instantly
Cons:
I truly can not think of any issues with the software
Shanree Solutions Response
last month
Thank you for your fantastic review! We're delighted to hear that you find KennelBooker easy to use and that our customer service has been exceptional in addressing any issues or needs you've had. We truly appreciate your kind words, and it’s wonderful to know that you’re having such a positive experience. If you ever have any questions or need assistance, we’re always here to help! Thank you for choosing KennelBooker!
Definitely a must for daycares and boarding!
Comments: Great, customer service is outstanding!
Pros:
Love how organized it is, how we get a breakdown on the day first thing in the morning,
Cons:
We could use an app just for when customers want to book with us while they’re dropping off or picking up - instead of having to sit down at the computer we can just do it on our phone.
Shanree Solutions Response
last month
Thank you for your great review! We're delighted to hear that Kennelbooker helps you stay organized and that the daily breakdown is useful for starting your day smoothly. We appreciate your suggestion about having a mobile app for quick bookings during drop-offs and pick-ups. That’s a great idea, and we’ll certainly consider it as we look for ways to improve the customer experience. Thank you for your kind words about our customer service—we’re always here to help! We look forward to continuing to support your business.
Very handy tool’
Comments: All in all I’m very happy I found this tool; it made my work in the boarding kennels so much easier!
Pros:
All is very easily used and managed. Very adaptive.
Cons:
Unfortunately no app, but all web based. Who knows in future updates?
Shanree Solutions Response
last month
Thank you for your great review! First up we now have an app for Pet Parents! We're so glad to hear that Kennelbooker has made managing your boarding kennels easier and that you find it adaptable and user-friendly. We appreciate your feedback about the lack of an app, and who knows—future updates might bring exciting improvements! We're always looking for ways to enhance the experience. Thank you for choosing Kennelbooker, and we're thrilled that it has become a handy tool for your business!
Easy to use and packed full of features to make your life easier.
Pros:
After doing lots research I settled on using Kennel Booker for our Cattery and have now been using it for 2 months. I can honestly say that I couldnt be more pleased with my choice. There have been a couple of occasions when I have needed the software to be tweaked to suit my needs and just a quick email and he made the changes I need.
Cons:
I would like to be able to pick holes in this software but am having trouble thinking of anything. Again, anything that isnt as I need it, I just let to know and will amend the software.
Shanree Solutions Response
last month
Thank you for your wonderful review! We're thrilled to hear that after your research, you chose KennelBooker for your cattery and that you're pleased with the decision. It's great to know that the software has been a good fit for your needs and that our team has been able to quickly make any necessary tweaks to suit your business. We're glad you're having trouble finding any cons, but rest assured, we're always here to listen and make adjustments as needed! Thank you for your kind words and for trusting KennelBooker to help make your life easier. We're here to support you as your business grows!
Worth the money
Comments: Professional and helpful. There is a chat icon which pops up sometimes when you are in the software. The ability to chat with the team in real time is priceless.
Pros:
The customer service is great. Even being 8 hrs behind customer service. The team gets back to you as soon as possible. I like the fact that we can do everything mobile /real-time which gives you a step ahead of your competition.
Cons:
Been using it for a month so we are still getting the bugs out so I can't say.
Shanree Solutions Response
last month
Thank you for your review! We're delighted to hear that you've had a great experience with our customer service, even with the time difference, and that the ability to manage everything in real-time on mobile has given you a competitive edge. We understand you're still getting familiar with the software after your first month, and we're here to help you work through any issues as they come up. The real-time chat feature is designed to offer quick support, and we're glad it's been helpful for you. Thank you for choosing KennelBooker, and we look forward to supporting your business as you continue to settle in!
Rockin K Kennels
Pros:
I love that I can make reservations and adjustments from anywhere!
Cons:
I wish I could reset customers passwords for them.
Shanree Solutions Response
last month
Thank you for your review! We're thrilled to hear that you love the flexibility of making reservations and adjustments from anywhere with KennelBooker. We appreciate your feedback about the ability to reset customer passwords. Unfortunately for data protection reasons this isn't possible. You can however send the customer a password reset link from their profile page. Thank you for choosing KennelBooker, and we're here to support you with anything you need!
The Best Kennel Software Ever!
Comments: We started using this Kennel Booker after trying a few others that claimed that they were easy to use and had great support - which was never the case. We lucked out and purchased this product. The best thing we could ever do for our new and growing business. Customer Service could not be better, and if I think of something, a simple email and normal response is within 15 minutes, if not sooner. Software is easy to use and price is great! I can check for appointments and boarding anywhere at any time on computer/ smartphone or tablet. Records can be scanned in or entered manually. Thank you rep and crew for always being here for us, you make our business your business!!
Shanree Solutions Response
last month
Thank you so much for your amazing review! We're thrilled to hear that KennelBooker has been the best choice for your growing business and that you've found the software easy to use with great customer service. It's wonderful to know that our team has been responsive and that the software’s flexibility, allowing you to check appointments and boarding from any device, has been a big help. We’re grateful for your kind words and happy to be a part of your business journey. Thank you for choosing KennelBooker, and we’re here to continue supporting you every step of the way!
Just Perfect
Comments: I needed a software that was easy to use and set up and Kennel Booker met my needs at an affordable price
Pros:
Kennel Booker was exactly what i was looking for, no additional bells and whistles just what I need. It was easy to set up and easy to use. I could customize it easily
Cons:
The training module cant be customized too much, but I work around it
Shanree Solutions Response
last month
Thank you for your wonderful review! We're thrilled to hear that KennelBooker has been exactly what you were looking for and that its simplicity and ease of use have met your needs. It’s great to know that you found the setup and customization process straightforward. The training feature now allows you to create Classes, Courses, and One on One bookings. And now has more customisations available. Thank you for choosing KennelBooker, and we're here to support you as you continue to grow your business!
Love the Product
Comments: We love the product. It is easy to startup and maintain.
Pros:
Kennel Booker is easy to use. My staff have been able to learn and utilize the product with out difficulty.
Cons:
I would like to see a module for sanctuary dogs, where we would be able to store intake and immunization records.
Shanree Solutions Response
6 years ago
Hi Connie, Thanks for the review and the feedback! Can you email me at [email protected] to explain a little bit more about your requirements for sanctuary dogs and we will see what we can do! Thanks Stephen