Hiver Reviews

We are so pleased to have found Hiver!

Comments: It is easy to administrate, very user friendly, and the support is phenomenal. I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.

Pros:

The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience. We can assign emails internally, share inboxes and disposition emails as open, pending, or closed - chat about 'tickets' in the Hiver side bar, and step in to assist on existing email chains without having to forward emails to different departments or members across the team.

Cons:

I'd love to be able to create a 'ticket' within Hiver on behalf of a customer. Currently tickets can only be created based on an email interaction between a customer and our company.

Technicial Support Manager, providing customer support, resolution to team

Pros:

Hiver is best by this we cannot forget our pending works, its will be easily managed.

Cons:

Nothing for now, but if in future there is anything else. sure let you know the same.

Product ok, but be prepared for whacky price changes (last one 60%+ increase)

Comments: It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return. As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you. Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while.

Pros:

The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas.

Cons:

They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans. Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%? No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.

Where have you been all my life?

Comments: They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.

Pros:

Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group.

Cons:

I have no complaints about the functionality of Hiver. They seem to have thought of everything. They are working on enhancing their SF functionality and I am looking forward to that.

Hiver is seamless and a great tool!

Pros:

I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of.

Cons:

Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen.

Good E-mail management tool

Pros:

In order to handle email and distribute work among team members, Hiver is a good Email management tool. Tracking team work and workload is easy with it. Work performance can be tracked and compared with the filter feature. It is possible for team members to be added to a group in order to help other team members, such as emailing a particular email address, which will be visible to all members.

Cons:

I have a ticket assigned to me, but someone on my team may close it without my permission, this should not happen except (Team Lead and manager). It should be closed once i assign it to him.

Hiver for email collaboration

Comments: It has made a huge difference in reducing the work volumes of our senior staff. They no longer need to decide what to delegate but they can still see what the junior and intermediate staff are doing.

Pros:

I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing.

Cons:

The inability to share draft emails that are new emails, not responses to existing emails.

Good ticketing management

Comments: As my opinion, overall a best ticketing management solution.

Pros:

I like most in Hiver, the distribution of the tickets.

Cons:

The live chat part in average, It should be improve.

Hiver the best budgeted email management tool!

Comments: We are able to work efficiently with our team members for the shared inboxes.

Pros:

Workload distribution and easy access to the AI based analysis for the team.

Cons:

Automated rules are not available in basic plans which feels sometimes a problem.

Little costly for small teams, but Effective tool for Ticket management

Comments: It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are awesome. pricing could be more competitive. Little Expensive in the long run for small startups, useful for larger teams.

Pros:

Automation, Analytics and ticket management

Cons:

Auto assignment could be better and Analytics report by tag count should be downloable.Pricing could be more competitive.

Hiver user

Pros:

Fantastic an use daily for my work I can also tag other colleagues every day all great and used daily

Cons:

Fantastic an use daily for my work I can also tag other colleagues every day all great and used daily

Better teamwork and productivity

Comments: Our experience using Hiver has been very positive overall, it has helped us as a group being more organised, aligned and work better remotely

Pros:

We really like how quickly the installation process was and how helpful the customer service was, always available to help and solve issues very quickly, which for us is essential as gmail is our main tool to work.

Cons:

We would like to be able to have sub tags for the purpose of analysis as it would help us understand better some metrics.

Hiver review

Comments: I love using this system as everything is much cleaner/easier to use.

Pros:

I like the shared mailbox feature as this makes thing so much easier with all staff.

Cons:

If emails are being sent internally, sometimes this does not open back up.

Best Email management tool ever.

Comments: Exceptional till now.

Pros:

Getting only the emails that are relevant to you and assigning the emails.

Cons:

N/A, till now i dont think there is any problem with Hiver.

New to Hiver

Comments: Communicating is so much easier.

Pros:

Email management and division. Being able to make tags and drop notes

Cons:

Still new to Hiver. So far don't have any cons

Excellent Add-On to a Gmail-centric Workflow

Comments: Overall, I very much like Hiver and think it is an excellent service that solved our very real problem when redesigning our company's architecture. I have been pleased not only with the functioning of Hiver, but also with the seemingly kind people behind the scenes who are always improving Hiver and are always available for a questions, if one arises.

Pros:

Our company moved over to G Suite in an effort to move to cloud-based operations from our previous terminal server setup (Windows-based ONLY; accessibility was relatively limited if not at the office). When making the switch, we note that Gmail does not have a shared mailbox function – something that our company entirely relies on. So though you're getting the "Suite" of apps that are necessary (and excellent) for operations, a large piece of the puzzle was absent. HIVER offered EXACTLY what we were looking for. Accessibility to shared email addresses/inboxes for a small or large number of employees. Hiver is an excellent and essential tool in our company's toolbox. Furthermore, the customer service I receive is always quick and accurate and a smile seems to be permanently attached to the customer service reps, making it not only easy, but also pleasant, to address issues.

Cons:

Our company works entirely online – browser-based and mobile devices. Hiver has an iPhone app that we use and it is constantly improving, but the iPad app is the iPhone app on a bigger screen. Hiver's latest update duplicates the size parameters of the iPhone app, so it is not just enlarged (causing a grainy picture) but rather readable. The downside of the app version is that I can't seem to compose a new email from one of the shared mailboxes. While traveling I may need to send an email from a shared address, but cannot do so with the Hiver app. Further, Hiver sorely leaves behind the template functionality – something that our company depends on – and I can't seem to create signatures for the various addresses. A new iPad app may be a longer project, but if the shared templates and signature functions could be addressed, that would take Hiver to a new level for companies such as ours. We are also looking at investing in Hiver again for a new setup, but I note that the prices have become quite high. While G Suite itself is $12/user, if you require more than one shared inbox (which seems very likely) you're paying almost double @ $22+/user for Hiver, which then starts to crank up the price making it seems like less of a "value". It may require some planning, but Gmail offers alternatives to the shared inbox which may appeal to customers who would find this too expensive.

Easy to manage shared email inbox

Comments: Hiver can be really helpful when you are using a shared inbox with email address like info@ or sales@. It makes it so simple to assign email to the appropriate team members and you’ll get notified if someone else tries to reply to the same email that you are looking at, avoiding the issue of more than one person replying to the same email.

Pros:

This platform helps to organize our influx of emails from clients, etc. This tool makes collaborative teamwork possible. You can leave notes to your colleagues in an email and they can review your response without adding it in the email. You can also leave notes for yourself in an email. The system is easy to use and if you need a shared email box and a multiple-person team to manage support inbox then hiver is your best choice.

Cons:

I actually don’t find any issues with using this tool. It’s 100% useful. However, if I was picky I am not a fan of keeping the email in conversation view. It makes a bit hard to read emails in a thread but had to adjust for hiver.

I'm a Surv-Hiver

Comments: Hiver for us has been an accelerator and a generator for new business, just by keeping our team organised. It is the BEST shared inbox app available and we tried 3/4 others in the months before going for Hiver. The shared mailbox feature is simple to set up and works exactly as you would want it to - as an inbox view-able in the same way by multiple selected users. From there we can assign emails to relevant people (this feature is incredible and makes the email pop up in the users inbox without even the need to navigate to a different folder) and take non relevant emails ou of the folder allowing a seamless workflow between our sales and support team.

Pros:

The shared mailbox features is incredible and provides exactly what we needed when looking into a viable Email sharing solution for Gmail. We use the shared mailbox for our info@ and sales@ email addresses and they can be shared seamlessly between colleagues and assigned without any clashing, or duplicate emails being sent out. Works an absolute treat

Cons:

At times, since the support is only US and India based, the time difference means support is not always available to us UK time.

Hiver is a must to manage G-Suite shared inbox

Comments: Hiver provides the functionality we require to manage a G-Suite shared inbox.

Pros:

Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.

Cons:

I would like to see some simple analytics at the base subscription level.

Team Email Management

Comments: Great experience, if we have an issue the support team is there to help.

Pros:

Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.

Cons:

Would like more user analytics for tracking employees

A Great Tool for Team Work!

Comments: It was a great experience. Customer service is always a priority for the Hiver Team, and the turnaround time to implement and train on Hiver usage was fairly quick due to the user friendly design.

Pros:

The assignment feature allows us to assign to specific team mates. The notes allow us to have easy internal communication without the need to endlessly forward emails to people. From a management perspective, Hiver Analytics is a great tool to measure email productivity as well.

Cons:

I would like to see assignment feature be available on a team level instead of an individual level. For example, an email can be assigned to a specific department that also have Hiver. With a shared inbox feature, the sent folder will also contain emails that were sent from other teammates. Wish there was an easier way to filter that.

An essential tool in our business

Pros:

We use Hiver to delegate tasks, share responsibility for customer-facing email accounts among on-site office staff and virtual assistants, and provide searchable history for customer communications across multiple parties. Hiver is the only solution we've found that's a G Suite add-on that meets our needs.

Cons:

The mobile app is ok and has improved lately but there's still room for innovation there.

Hiver Review

Comments: It has helped our communication in all departments, Quicker responses from clients via email and keeps us on track and collects data as well through out the day.

Pros:

I Like how organized it is, the features are nothing compared to other softwares we have used at work. I can assign myself to the email and close it when it is taken care of. The notification on the top right corner are very helpful, it keeps all of us informed.

Cons:

In the beginning when using this software there was a few minor glitches as in emails appearing again and again automatically. I'm glad that was solved.

Hiver

Comments: great for managing a team, Hiver is very helpful and easy to work and make sure that any problem you occur is addressed a 100%

Pros:

Easy to manage a team with, full visibility and different rolls.. good analytics for reporting

Cons:

better reporting, with more robust and customizeable anayltics

Essential

Pros:

We recently reorganized our staff into various POD's, and communication is an utmost concern. Hiver has enabled us to assign emails and other communication in ways that provide visibility, ease of use, speed (which is essential) and accountability. We would be at a significant loss without Hiver.

Cons:

There are no downsides to working with Hiver from a user's standpoint.