Onfleet Reviews

review

Comments: very good

Pros:

easy to use , user friendly , fleet managment

Cons:

bugs , gets stuck , expensive to interact with other systems

Modern logistics platform for serious on-demand companies

Comments: Onfleet has been a game-changer for us. The prevailing dogma in startups is not to let other companies own large pieces of your technology stack; however, everybody knows it would be crazy to build your own Stripe. Likewise, in the logistics space, Onfleet has a product that saved us a huge amount of time while allowing us to build out a custom logistics solution unlike any other in the construction industry. Don't reinvent the wheel. Use Onfleet.

Pros:

Onfleet is a modern product, it has world-class UX and an API that rivals Stripe's for completeness, up-time, ease of integration, and capability. They have serious technical chops. Too many logistics platforms are overly focused on specific verticals and back-office use cases, Onfleet has a product that is adaptable to diverse industries and, with their technical capability, it can be integrated seamlessly into complex products. Onfleet delivers.

Cons:

There are many features I would add to the platform, although they have correctly aimed at a "less is more" approach for wider usability and product focus. My biggest gripe is the lack of a mobile-native dashboard, as they have a responsive web UI instead. This is mitigated somewhat by the programmability of the platform. I also would love if the driver tracking were mobile-native as well, it is presently also hosted in a response web UI. These are minor issues compared to the total value they deliver.

This company just raised its prices and reduced its support

Comments: I am actively looking to switch

Pros:

I hate how this company reduces features and raised prices

Cons:

The account manager only hits you up to raise prices on you

JARS X Onfleet

Comments: Onfleet allows us to operate compliantly as as close to paperless as we can get at the moment.It has allowed us to centralize our dispatch team to reduce labor and increase output and quality control

Pros:

Onfleet's set up and onboarding is incredibly simple.Unified dashboard is great, and provides ease of use.Integration with our Point of Sale (Dutchie) works, but leaves much room for improvement.Support from [sensitive content hidden] is great when needed

Cons:

I cannot save vehicles to a location, this makes assigning different vehicles a pain.Route optimization will not allow us to adequately bulk optimize all tasks for our windows, we had to create zones without butting boundaries to help achieve this but my team still prefers to hand build smaller routes. There has to be a better solution.Route history, showing estimated completion vs actual, along with mileage Inability to route back to store without using a task

What a great piece of software

Pros:

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are: - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time. - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process. - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers. - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience. - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

Cons:

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

You need Onfleet in your life!

Comments: Extremely pleasant and wonderful!

Pros:

Onfleet is extremely user-friendly for all involved, from the Admin, dispatchers, and drivers, the software keeps up with large volume. The ability to customize the Driver, Team, and customer experience.

Cons:

My only issue is that things that should be commonplace are considered extra add-ons which can increase your price.

Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

Comments: Effortless tracking of drivers and helps do give our customer the best service.

Pros:

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks. The feature to give all the information for our customer and our drivers.

Cons:

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned. Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Last Mile Simplified

Comments: Our organization created a meal production service in response to the Coronavirus outbreak, and went delivery-only just a week into our effort. Our deliveries have grown 200 fold in five weeks, and we needed a tool to ensure food was getting to those who need effectively and efficiently. Onfleet is intuitive enough that our all-volunteer driver corps can onboard themselves or someone on our team in less than 10 minutes, leaving us more time to prep, package, and get meals out the door.

Pros:

The core functionality of Onfleet, that is the ability to dynamically generate and optimize routes, is a difficult to understate. While route pre-planning is super helpful, saving hours (days?) on a manual process, the ability to add stops dynamically while a driver is en route has been a game-changer for us. From there, it has a modern interface with plenty of data analytics that have helped us to plan ahead in ways that would have been impossible with other solutions.

Cons:

There are a couple of small usability decisions that might be counterintuitive for a beginner user, but those are more than made up for by an extensive help resource guide.

Just what we needed

Pros:

I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

Cons:

I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

organized and efficient

Comments: not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

Pros:

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Cons:

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Onfleet has been great for my company in allowing ease of creating routes and managing our drivers

Comments: It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

Pros:

The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Cons:

That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

More Info

Comments: great product

Pros:

that it is a live tracker and accecable via the driver app with so much extra features

Cons:

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Very good product for delivery compagny

Comments: Very good expérience thé software have a lot of fonctionallity

Pros:

I like very much the API intégration. Its easy to use

Cons:

I don’t like the fact that we can’t let thé drivers auto assign themself task

Honest review of Onfleet

Comments: I can operate it just fine, but feel that I have spent a lot of time learning its quirks and feel that many people might not spend that much time and patience to do so l.

Pros:

I like a lot of the features that are offered with onfleet. I understand the motions behind all of the tech and set up. I enjoy being able to see on a map the deliveries that are going out and the color coded tasks in the bottom desktop view.

Cons:

There are many cons to this system as a dispatch associate. The integration is the worst part of the system. We use dispense with our company and it has caused a lot of tech issues that either party are not taking responsibility for. I wish that there was a cleaner view to the task bar for delivery. Additionally we discovered that all communications to customers are automatically checked to disabled which is unhelpful for delivery purposes and becomes a task for distance that costs on efficiency.

Onfleet - Dispatching for Food Connect

Pros:

Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients

Cons:

I did not have access to reporting functions - but it would be great to have assistance with developing fields for data points and then translating them into reports... I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.

bio disttribution

Comments: great for my job

Pros:

keep tracking all shipping perfect for everyone at work

Cons:

I like everything about it im please by this progam

Best logistics software we've come across

Comments: Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.

Pros:

Functionality and willingness to add features we request.

Cons:

Would like to see routes get optimized based on start / end location vs. hub approach.

Great Service

Comments: It has improved our logistics tremendously.

Pros:

Tracking our drivers progress and location.

Cons:

Sometimes slow to update or orders can not be found.

Onfleet Review

Comments: Good

Pros:

Easy to use software, live updates and tracking beneficial to staff and customers

Cons:

The price point feels a little bit too high since the last increase

High Volume Routing

Comments: Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers.

Pros:

Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.

Cons:

We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.

Onfleet review

Pros:

The simplicity of the UI makes it easy to find items and teach new users.

Cons:

The speed once volume is added is borderline unusable.

Firehouse Deliveries LLC

Comments: It has been a pleasure .

Pros:

Using the ETAs was difficult in the beginning but resolved

Cons:

Integration not so user friendly but since it has been learned with customers support team

Onfleet x WCD

Pros:

Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.

Cons:

When a driver starts a task doesn’t have an option to change the task that want to do.

Embarc Tahoe

Comments: Good

Pros:

Easy to use and it's super user friendly

Cons:

Sometimes glitches with Treez software so it sends our drivers to the wrong place

Fantastic Fleet Management Software

Comments: On fleet has been a huge help to my business. It's robust, yet easy to use and the customer service is fantastic!