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FreshBooks Reviews

4.5 (4,490) Write a Review! Canada Local product

About FreshBooks

An easy invoicing and accounting solution starting at $7.60/mth (first 6 mths). Join 24 million people who've already used FreshBooks.

Learn more about FreshBooks

Pros:

The ease of use and support, combined with the price point make a great deal.

Cons:

Still lack and if we forget to save it will be lost.

FreshBooks ratings

Average score

Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.3/ 10

FreshBooks has an overall rating of 4.5 out 5 stars based on 4,490 user reviews on Capterra.

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Josh
Josh
Owner in US
Verified LinkedIn User
Architecture & Planning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

My life was a mess until I started using Freshbooks.

5.0 9 months ago

Comments: When I think about using Quickbooks or Excel I start to have a panic attack. When I think about using Freshbooks I get a refreshing feeling of a calm, relaxing wind.

Pros:

I record my time and expenses and it automates everything else.

Cons:

I don't have any complaints. It just works and seems simple and easy.

Verified Reviewer
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

FreshBooks made it easy for me

5.0 6 months ago

Comments: I use it for my home business I can keep everything in order.

Pros:

What I like about FreshBooks is how user friendly it is.

Cons:

There really are no down sides from using this product.

Neil
Director in US
Media Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Value Easy To Use Platform

5.0 3 weeks ago New

Comments: Excellent overall experience, great value and easy to use platform.

Pros:

Easy to use, low cost, has everything needed for small to mid-size businesses.

Cons:

Nothing comes to mind about dislikes, perhaps integration into CRMs.

Timothy
Owner in US
Construction, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

There has to be something better than this.

2.0 6 months ago

Comments: The weirdest thing is an accounting program that wont show you a bank register.
How can you SEE what is going on without a register. Reconcile what exactly. It's confusing, and now you will need a bookkeeper to fix all the stuff you try to do.

Pros:

That it isn't Quickbooks online. I thought QBO was a train wreck and now I can see that ALL of these cloud based accounting firms are just a front for the bookkeepers union. They must be because you Will need one when you use this.

Cons:

Same goofy kind of double entry stuff that I experienced with QBO. Bank feeds are not your friend.

FreshBooks Response

6 months ago

Hey Timothy, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding a bank register with our team on your behalf. If there is any further feedback you wish to share, or assistance our team can provide, please feel free to reach us via https://www.freshbooks.com/contact. ^DM

Matt
Owner in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great for Small Businesses, with a Few Minor Flaws

4.0 3 months ago

Comments: FreshBooks has streamlined my invoicing process significantly, reducing the time I spend on administrative tasks and giving me more time to focus on my work. While it’s not perfect, the platform offers a robust set of features that cater well to small businesses and freelancers. The occasional limitations are outweighed by the convenience and time savings it provides.

Pros:

FreshBooks has an intuitive and user-friendly interface, making it easy to create and send invoices in just a few clicks. The automated payment reminders are a lifesaver, and the ability to accept online payments directly through the platform is a huge time-saver. The mobile app is also well-designed, allowing me to manage invoices and expenses on the go.

Cons:

The pricing structure could be more flexible, especially for small businesses or freelancers with only a few clients. Some advanced reporting features are only available in the higher-tier plans, which might not justify the cost for all users. Additionally, I’ve experienced minor delays in customer support response times.

Lillian
Credentialing Consultant in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great invoicing and time logging

4.0 3 months ago

Comments: It's been good. I like the invoicing ability.

Pros:

I like that I can create an invoice from the time log quickly.

Cons:

I do not like that I have to pay more for additional users.

Bill
Principal Consultant Recruiter in Canada
Staffing & Recruiting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Product but needs more key Accouting Features

4.0 3 months ago

Comments: I had it for a few months to test it against other software that I was using but found it useful and friendly with the UI but it wasn't very convincing to be used as a accounting software compare to a quickbook

Pros:

I was using Freshbooks to maintain my accounting, invoices and also do estimates with client work.

Cons:

The product was very focus on invoicing, tracking estimates not so much as a full stack accounting software

Alicia
Owner, Operator in US
Information Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Accounting without Breaking the Pocketbook

5.0 3 months ago

Comments: Great overall experience and very clean, pleasant user interface.

Pros:

Freshbooks lives up to its name... fresh! It's user interface is open and easy to navigate with all the main features necessary in accounting software.

Cons:

I wish there were more options to customize the invoice and estimates. I would really like to make those documents fit my brand.

Ryan
Owner in US
Construction, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Good for new companies

3.0 3 months ago

Comments: It was good when I had a low number of clients. Outgrew it pretty fast though.

Pros:

Freshbooks has a modern user interface and cheap.

Cons:

Maybe to fancy and modern, hard to find the areas to navigate to.

FreshBooks Response

3 months ago

Hey Ryan, thank you for taking the time to share your review of FreshBooks. To discuss and better understand the feedback you've shared, please reach our Support Team via https://www.freshbooks.com/contact ^DM

Jackson
ITO in US
Accounting Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Freshbooks Review

4.0 2 months ago New

Pros:

The software makes it easy to send and receive invoices

Cons:

I wish there would be a free version available

Kimani
Kimani
Accountant in Kenya
Verified LinkedIn User
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Like human fingerprints, Freshbooks is Unique

5.0 last year

Comments: Freshbooks have proved to be dependable over the years. It's accuracy and efficiency remain unmatched

Pros:

Using Freshbooks has been a game changer for me and my team. It's interface is friendly and easy to navigate saving us on setting up time and helping us keep everything neatly organized. Freshbook is a unique platform whose touch of excellence in accounting and expense management stood out for me in comparison to other tools in the market. I find it's performance and reliability top notch in functions like generation and invoices tracking which is complete. It's decency in tracking expenses is on its own level. I am also able to execute receipt approvals, billable hours and keep financial records which are the major accounting roles making it an ultimate accounting solution

Cons:

To be honest I have not encountered a single thing I dislike about Freshbooks. As an accountant who have used lots of accounting softwares I can recommend freshbooks to anyone out there for efficient execution of his/her accounting needs

Ana
Booking Executive in Portugal
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

FreshBooks is a tool to never miss. It gives extra precision in financial management.

5.0 4 months ago

Comments: The best experiences are yet to come they say, but to us, we have already having the best financial management experience with FreshBooks. It provides us with a safe space to work on our financial data without putting them at risks. FreshBooks help us to monitor our cash flow which has allowed us to understand how funds move in and our of the business. Its expenses tracking tools help us ensure no expenditures beyond our budgets.

Pros:

With FreshBooks, it has been extremely easy to get detailed financial reports that help us gauge our financial health. FreshBooks has an inbuilt invoicing tool that help us create professional invoices with ease. It also offers expenses management functions that make it easy for us to track and manage our expenses. FreshBooks security tools has been so efficient at keeping our financial data safe and private.

Cons:

Much to our delight, we have not find anything not likeable in FreshBooks.

Joao
Spinning Instructor in Portugal
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A professional accounting tool that simplify financial management.

5.0 5 months ago

Comments: Managing our financial health has been so easy with FreshBooks. It allows us to track our cash flow which allows us to get useful financial insights that we need to maintain a healthy financial situation. It also makes it so easy to generate customized invoices to collect monthly payments from our clients.

Pros:

FreshBooks has user-friendly invoice generator tool that allows us to create personalized invoices for clients. It has advanced cash flow analysis tools that gives us accurate financial reports to guide us on how to achieve healthy financial position. FreshBooks makes it easy to capture receipts which help us to track our expenses.

Cons:

FreshBooks has not shown us anything bad. There genuinely lacks anything to like least.

Lars
Sales and Strategic Partnership VP in US
Transportation/Trucking/Railroad, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

FreshBooks is all that is needed to perfect financial operations.

5.0 6 months ago

Comments: It has been a very yielding journey getting utilize FreshBooks powerful accounting tools to sort out our financial situation. It has made it easy for us to manage our cash flow and to streamline our financial operations like budgeting and invoicing. FreshBooks gives us accurate financial reports that gives us vision about our financial situation and ways to make it better.

Pros:

FreshBooks has a expenses monitoring function that gives us accurate expenditure insights to help us avoid overspending. It has very powerful data security functions that keeps our financial data very safe and confidential. FreshBooks also provides outstanding financial analytical and reporting tools that makes it easy to evaluate our financial health.

Cons:

Honestly, all that could have gone right with FreshBooks has gone right leaving us with nothing to dislike about it at all.

Charles
Designer in Papua New Guinea
Arts & Crafts, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

My experience with freshbooks

5.0 9 months ago

Comments: I praise freshbooks for it's, simplicity, efficiency and the ability to streamline accounting tasks for small businesses and freelancers.

Pros:

I like FreshBooks for its user-friendly interface and intuitive features, making accounting tasks simple and efficient.

Cons:

It handles complex accounting tasks and consider its pricing structure more transparent compared to other options.

Verified Reviewer
Verified LinkedIn User
Oil & Energy, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

I had a line of tasks that was easy to perform.

3.0 9 months ago

Comments: It was a 50 and 50 where we saved time and money, we could follow up on an effective timeline where in general we could have details of how much we spent in time and also in money in each process, on the other hand we delayed, we It was too disturbing not to be clear about everything since the situation required that we had to go through many accounting options that we did not use.

Pros:

I handled a small part of the billing for the software, and according to this, since it was cheaper to do it that way, at that time I tracked the time of my development tasks since I had compatibility of those projects. This helps keep finances organized and makes it easier to know how much time I was dedicating to each development task. I know it wasn't the best technique to measure exactly what I was doing, but it worked perfectly.

Cons:

As basically the program was oriented more towards accounting activities than towards general activities such as measuring the time of our development tasks, we were too disturbed by so many accounting options that we did not understand, which caused us to waste a lot of time and made the work situation difficult for us. long.

FreshBooks Response

8 months ago

Hey there, thank you for taking the time to share your review of FreshBooks. If there's ever any additional feedback, feature suggestions or workflows you'd like to see in FreshBooks, please feel free to connect with our Support Team. Our Support Team can ensure any feedback is shared on your behalf. You can reach our team via this page: https://www.freshbooks.com/contact ^DM

Joe
Director of Operations in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple online billing system

4.0 10 months ago

Pros:

This system has a simple front end UI. Sometimes that's what you need. We dont always need graphs and charts and tables. I can log in, see who owes me and who has paid. I can create invoices and not have to wait for graphics to load to show me someone owes us money. My other favorite feature is being able to convert estimates directly to an invoice and then sending that invoice out. 3 clicks and you go from estimate to getting paid.

Cons:

the on thing i dislike is the option to add an image to an invoice. We have multiple users creating invoices and estimates and the last image uploaded becomes the default image on all the following invoices and estimates unless you manually remove it.

EVA M.
Member in US
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Totally disappointed in FreshBooks

1.0 10 months ago

Comments: Overall Frustration and Disappointment
My experience with this billing software was overwhelmingly negative. It hindered rather than helped my business operations, causing unnecessary stress and frustration. Despite my efforts to make it work, the software's poor usability, unreliable features, and lackluster support left me with no choice but to seek out alternatives.

Pros:

Nothing. It has nothing that other billing software doesn't have.

Cons:

If you want to attach a multi-page PDF to an Invoice, only the first page is attached, and the PDF is also blurry and of poor quality. Team members must share a single signature on emails to send Invoices. Customer service is terrible; they never answer calls. The Invoice Details report does not include the reference field, which is one of the most critical information in an Invoice.

FreshBooks Response

9 months ago

Hey Eva, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding PDF attachments and the Invoice Details report with our team. Our Support Team is here to assist however possible - I do apologize for the experience you've shared, and I have ensured to share your feedback with our team. If you have not already shared your comment regarding email signatures with our team, please reach out via https://www.freshbooks.com/contact with further details so we can ensure to capture your suggestion in detail. ^DM

Verified Reviewer
Verified LinkedIn User
Telecommunications, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Fresh books to the max

5.0 8 months ago

Comments: This is a great application and software as well. I don’t have any bad comments about it. It is so nice and it is worth the price.

Pros:

I love it. I love how it works smoothly. It is very useful on my everyday work life. I use it in the morning in the afternoon and in the evening it is part of my every day. Use love how this system works. The software is fast.

Cons:

Nothing everything is OK for me. I find it really good. I hope you also find it perfect for you. It was a very good software.

Ahmed
Director in Morocco
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Invoicing Tool for Time Tracking

4.0 3 months ago

Comments: FreshBooks adequately meets my needs as a small business

Pros:

Easy invoicing and time tracking Integration with Teamwork project management for detailed time tracking PayPal integration for credit card payments

Cons:

Limited collaboration features with other contractors Increased per-client pricing for those with many one-off clients Difficult-to-use retainer payment feature

Zedekiah
Zedekiah
Hydrafaciologist in Kenya
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

What really sets freshbooks apart

5.0 last year

Comments: Freshbooks is for the wins. Given that accounting can be such an overwhelming task, Freshbooks simplicity becomes a real life hack. It has been way to use to enter expenses and collect payment. It's intuitive to use and has a user-friendly mobile app that allows me enter data and have and overview of all the businesses financial aspects at my own comfort without having to go to the office

Pros:

Freshbooks is an accounting software that's is well suited for our needs. It's is of use real set it apart with a dashboard that gives me an overview of outstanding revenue and profits of my business because is simply laid out in an easy to understand way that leave no space for confusion even to us who haven't done accounting before. Freshbooks includes soo many capabilities that makes a great accounting and invoicing solution. The double entry accounting reports feature helps us navigate through payments and expenses. It also allows me to easily create and out an invoice together and accept payments through credit or debit cards. Tax filing is a breeze since I can get a snapshot of the entire revenues which make a it easy for reporting of the income. In the report tabs, I can access the accounting reports from which Iam able to understand the business financial health that is soo critical in daily management .

Cons:

Freshbooks ticks all the boxes for my business accounting needs

Tina
Graphic Designer in UK
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing with Accounting

5.0 4 months ago

Pros:

It is clean and well organized and it provides us with clear overview of our finances at a glance. Has great customer support.

Cons:

FreshBooks is simply the best, i have no dislike towards it.

Yatunyi
Full Stack Developer in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple, Reliable and Reasonable Pricing

5.0 6 months ago

Pros:

It is extremely easy to create clients accounts,records review,edit time entries and also generate invoices.Additionally the timer and the expenses in the project menu are just incredible I love how all the features work together to save us so much time.

Cons:

I wish it were easier to keep things accurate ie within expenses being able to sub categorize expense accounts,instead of having to create journal entries.

Crystal
Boss in US
Accounting Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

FreshBooks Review

5.0 5 months ago

Comments: I like it because of its easy to use layout, powerful invoicing capabilities, time tracking, and excellent customer support.

Pros:

It’s intuitive user interface, first rate customer service, and extensive accounting capabilities designed specifically for freelancers and small enterprises.

Cons:

Freshbooks’ time monitoring and reporting tools aren’t as strong and the price may exceed that of various alternatives, which may not balance the benefits provided to every user.

Al
Junior Accountant in India
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

FreshBooks, Best Accounting Experience with a Digital Approach with Conventional Feel

5.0 last year

Comments: FreshBooks has enabled us to digitize our accounting and reporting system with minimum effort, leading to a easier and more efficient accounting experience, shorter reporting cycles, low manpower requirement, negligible errors and a noticeable cost advantage compared to traditional hard book book keeping and accounting/invoicing.

Pros:

Integrating FreshBooks into our non digital accounting system was much easier than we expected.With its intuitive no-jargon UI and UX, the learning curve was minimal and it took no time to get used to.

Cons:

FreshBooks gets the job done better than expected in most cases. In itself, it doesn't have any significant flaws, but the after sales support and customer service can be improved.