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About Xtensio

Xtensio is the easiest way for teams to create, manage and share beautiful paperless, living documents.

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Pros:

Stores all my work each quarter. Nice options for non designers.

Cons:

They only thing found is when switching between live to the 'view' option formatting would distort.

Xtensio ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.1/10

Xtensio has an overall rating of 4.5 out 5 stars based on 201 user reviews on Capterra.

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Filter reviews (201)

Abby
Abby
Funder in Canada
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great graphic and intuitive tool

5.0 4 years ago

Comments: My experience with XTENSIO has been pleasant through the selection of beautiful designs that enhance my products and presentations. I've gained a couple of new clients because my content really looks professional, engaging & simple with effortless!

Pros:

The options I have for professional presentations are varied and good enough Great customer satisfaction, I have received an answer to all my questions in less than 24 hours. Very intuitive in handling the formats when adding or removing new text or graphic modules

Cons:

Sometimes I am frustrated that I cannot get the same characteristics between modules. The basic plan does not have the option of using more colors. When we want to paste content from PDF or power point like charts or graphs, it seems a little complicated to make it match the final destination.

Fake Crow Response

4 years ago

Hi Abby, We are thrilled to hear you were able to land some new clients who were impressed with your Xtensio folios. Let us know if we can help with anything as you explore more! Best, Xtensio

Caroline
Managing Partner in US
E-Learning, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Promising platform, some bugs to work out

4.0 4 weeks ago New

Comments: Overall, I’m glad I gave Xtensio a try. I mostly found it for their templates, and then decided to try making a client report in it. I wish I had know ahead of sinking a good amount of work into the document that clients couldn’t comment. It’s not as easy to use as a Canva but much more beautiful than a Slides or PowerPoint. And less finicky than InDesign.

Pros:

Helpful templates and very easy to brand your materials with your own colors or your clients. I’ve gotten a lot of positive reviews and comments from clients on how the report I created for them looks

Cons:

The interface can get pretty clunky, especially if you are making a longer document. It is annoying to move sections around the document. I also wish there was a review feature where clients could leave comments. It would also be helpful to download as slides or PowerPoint in addition to PNG and PDF.

David
Director in Australia
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

If you want hours of FRUSTRATION then this is the software for you

2.0 6 years ago

Comments: Poor, Frustrating, Argumentative Staff, Lack of Strong Management as clearly they are only interested in grandfathering the service you sign up to so you will sign up to more expensive services, rather than caring about customer experience and quality of product.
My advice - take your money elsewhere.

Pros:

I will say up front that the templates are good - BUT....be prepared for hours of frustration

Cons:

Im on the paid service. However, if I want to use a colour I need to look up the hex code and then past it in. There is no font duplication button similar to that you would find on any Microsoft product, Mac Pages etc. The software is VERY jumpy when you need to move boxes around. Ive been on this software for a while - and in that time have seen ZERO IMPROVEMENTS. They are very good at trying to get you to upgrade though in order to get base level specs which you should be entitled to anyway - especially as I have a paid annual subscription. The staff tried to mislead me into a more expensive plan - then sent 10 emails arguing with me that she didn't mislead me (summary of correspondence below so make your own mind up) **I just went to cut and paste the correspondence into here and can see that she had deleted it to remove a track record of it**

Fake Crow Response

6 years ago

Hi David, We're very sorry for your frustration with using Xtensio! And my apologies again for the misunderstanding on upgrading. You're currently grandfathered into an old Plus plan. Since you were interested in customizing colors, I was offering a discount so you could upgrade to one of our current subscription plans and be able to use the Style Guide feature. This feature is not included in your grandfathered plan, but is included on our newer premium plans. As for our previous conversations, we recently switched to a different chat platform so the conversations from the old chat app were deleted when we stopped using that solution. Sorry for the confusion! We're always happy to help if you need anything. Best, Lauren from Xtensio

Alanna
ux designer in US
Government Relations, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Case Study Deadline!

5.0 3 months ago

Comments: Upon visiting the Xtensio website for the first time, I was immediately struck by its clean and modern design. The layout is visually appealing and the intuitive navigation made it easy to explore the various features and offerings. I was literally up till 3 a.m just browsing through the website.

Pros:

I love that Xtensio has a wide range of customizable templates for various business and design needs, such as business plans, user journey maps, marketing reports, and personas. I love how easy it is to just fill in the blanks with these templates.

Cons:

The pricing is competitive. It has a comprehensive resource section with tutorials, case studies, and FAQs.

Yigit
Marketing Student in UK
Education Management, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Marketing personas

5.0 2 months ago

Comments: Generally good, I used it for my digital marketing assignment.

Pros:

Personas table was great, features and aspects of personas are so on point.

Cons:

Free trial is so limited, also when i try to save some texts, it disappearing sometimes.

Eli
Director of Marketing in US
Machinery, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy to Use for all your marketing needs!

4.0 last month New

Comments: Overall I will give this an 8/10. User friendly and easy to understand.

Pros:

I like how user friendly it is to us and navigate

Cons:

I wish the PDF was not behind a pay wall

Karim
Jobhub in Peru
Human Resources, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Xtensio experience

5.0 4 weeks ago New

Comments: Fair. It helped me to design User persona's for my college homework

Pros:

The templates xtensio provide, and the tools it provides

Cons:

I cannot have more than two projects. So I have to edit the oldest one in order to make a new one.

renee
psa in Singapore
Airlines/Aviation, 10,000+ Employees
Used the Software for: Free Trial
Reviewer Source

GOOD! expectations met

5.0 4 weeks ago New

Comments: amazing!! and useful very helpful for projects

Pros:

easy to use !! and the templates are already done for us

Cons:

not being able to edit slides better, example the editing of text box

Savannah
CEO in US
Cosmetics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Capability statement guru

5.0 4 weeks ago New

Pros:

easy to use and has great templets. I needed it for my capability statement.

Cons:

I do have any cons for xtensio. very easy to use, straightforward.

Yan
Student in Brazil
Telecommunications, Self Employed
Used the Software for: Free Trial
Reviewer Source

Xtensio Review at persona's template

5.0 3 weeks ago New

Pros:

The facility to fill the template and the template itself

Cons:

It is hard to move the things around the persona's template

Sandaru
Manager in Sri Lanka
E-Learning, Self Employed
Used the Software for: Free Trial
Reviewer Source

"Efficient and user-friendly: My experience with Xtesio"

5.0 last year

Comments: Overall, many users have reported positive experiences with Xtensio. They have found the platform to be user-friendly, with a variety of customizable templates that are helpful for creating professional-looking documents, presentations, and other visual aids.Users have also appreciated the collaboration features, which make it easy to work on projects with colleagues and stakeholders in real-time. Additionally, the excellent customer support has been noted as a key strength of the platform.However, some users have reported limitations with the tool, such as limited customization options and integrations, as well as limited storage space and export options.Overall, Xtensio appears to be a helpful tool for individuals and teams looking to create polished and professional-looking visual aids, such as presentations, reports, and proposals.

Pros:

User-friendly interface: Xtensio has a simple and intuitive interface that is easy to navigate, even for those who are not tech-savvy.Collaboration features: The tool allows multiple users to work on the same project simultaneously, making it easy to collaborate with colleagues and stakeholders.Customizable templates: Xtensio offers a variety of pre-built templates that users can customize to meet their specific needs. This saves time and ensures consistency across projects.Professional-looking output: The final output from Xtensio looks polished and professional, which is important when presenting to clients or stakeholders.Customer support: Xtensio offers excellent customer support, with a responsive team that is available to answer questions and resolve issues in a timely manner.

Cons:

Limited customization options: While the templates are customizable, some users have reported that they would like more flexibility in terms of design and layout options.Limited integrations: Xtensio does not integrate with as many third-party tools as some other similar platforms, which may limit its usefulness for some users.Limited storage space: The free version of Xtensio offers limited storage space, which may not be sufficient for users with large or complex projects.Limited export options: Some users have reported that they would like more export options, such as the ability to export to Microsoft Word or PowerPoint.

Mel
Product Manager in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Product Manager Review

5.0 last year

Comments: As a Product Manager, I am to be the voice of the end user/consumer. I cannot do that without bringing the end user to life leveraging user personas. I believe user personas are a key component to human-centered product management/development/design. Without these, we'd be missing the mark every time.

Pros:

I first found Xtensio during my MBA program when asked to create marketing personas. I loved it because I could use it for free with a trial. The user persona template was a perfect guide. I then went back to it in my product manager role when I needed to create end user personas. The free trial gets me in the door every time. But I wouldn't keep coming back to it if it didn't give me the templates I need and if they weren't easy to use. I can customize them with company branded colors too, which is a plus.

Cons:

Honestly, I can't say there is anything I liked least about it other than my free trial expired.

Silvia
Product Manager in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for creating professional-looking documents

5.0 last year

Pros:

The platform allows me to create beautiful and professional-looking documents, such as business plans, proposals, and presentations, without needing any design skills. One of the things I love about Xtensio is the wide variety of templates available. Whether I need to create a marketing plan or a project proposal, there's a template that fits my needs. The drag-and-drop interface makes it easy to customize the templates and add my own content.

Cons:

While using Xtensio, I did encounter an issue with exporting Chinese characters. However, I reported this bug to their customer support team and was pleasantly surprised by how quickly they were able to fix it for me in just a week!

Kalle
Content Producer in Finland
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Useful for creating customer profiles

4.0 4 years ago

Comments: Gives a good basis if you need a starting point for your customer profiles. Easy to use. More questionable whether It’s worth an investment or not.

Pros:

I’ve only really used the custom templates for customer profiles. I’ve found them simple to use and edit. Useful for customer profiles when doing marketing or service design.

Cons:

I think it seems quite expensive given that with little effort, most of its features can probably be replicated in a more manual way.

Fake Crow Response

4 years ago

Hey Kalle, Glad to hear the persona template was helpful! That's just one of many different sales, marketing and strategy documents you can create with Xtensio. You can even save your own templates to repurpose. Our business plans in particular are structured for teams as a space where they can collaborate and keep an ongoing content repository for all sorts of business documents, reports and presentations. We hope to see you back in the app for other projects! Best, Xtensio

Erik
CEO in US
Aviation & Aerospace, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Xtensio Review

4.0 2 years ago

Comments: Good for certain things.

Pros:

The templates and the ability to store work and collaborate with teams.

Cons:

Controls to move and import images appear clunky at times.

Marika
Owner in Netherlands
Leisure, Travel & Tourism, Self Employed
Used the Software for: Free Trial
Reviewer Source

Say yes to Xtensio!

5.0 last year

Comments: I really like using Xtensio. I use it for a lot of things. It is very easy to use. I really like the templates that you can use and adapt to your preferences. I would really recommend using Xtensio!

Pros:

I really like that it is so easy to use and that you have tons of templates to choose from that you can adjust to your preferences.

Cons:

It is a little bit unclear when my free trial ended and I wanted to subscribe for the basic subscription.

Mark
Student in Netherlands
Computer Software, Self Employed
Used the Software for: Free Trial
Reviewer Source

Very nice templates

5.0 last year

Pros:

Very elaborate and well designed templates make my life easier for creating presentations and personas.

Cons:

The options for Fonts can be a bit limiting. Also the free trial is too short.

David
CTO in Israel
Automotive, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

pros and cons

5.0 4 years ago

Comments: In overall it is nice and handy

Pros:

A nice set of templates Good instructions. Good quality exports.

Cons:

Not a lot of graphical backgrounds. Why not export to Word / pages / powerpoint instead of pdf. anyway it is simpler to edit the text there and make small changes. And there are plenty of PDF to DOC converters... so give this options as an addon for extra money. people will like it. The UI is jumping a lot and not very responsive sometimes. especially when dragging contents. Not a lot of diagramming capabilities. example - radar charts for product comparison etc.

Fake Crow Response

4 years ago

Hi David, Thanks for taking the time to share your experience using Xtensio! We appreciate the feedback as we continue to build more modules and templates. As for exporting as a PPT/DOC, the web-builder design function in Xtensio's editor is not compatible with these other tools. I encourage you to explore link sharing and presenting from in the app to simplify your workflow and keep everything in one place! Best, Lauren from Xtensio

Verified Reviewer
Verified LinkedIn User
Education Management, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Simple, Clean, and Beautiful software.

5.0 last year

Comments: Overall it was a great experience. I’ve tried other platforms ans Xtensio os the easiest to use. Very low learning curve; anyone can use it.

Pros:

The UI is very clean and easy to navigate. Searching for templates is super easy and their templates are beautiful and minimal formatting is needed as is.

Cons:

Maybe just expand the media library, to help users reduce the time searching for media online and uploading it to the content library.

Robert
Robert
Principal in US
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Electronic Media Kit

5.0 last year

Comments: We are a start-up craft brewery. I wear a lot of hats. I needed something that I can control, edit easily, distribute, and make it look like our product. Xtensio made that pretty darn easy.

Pros:

Xtensio gave me what I was looking for - a customizable Media Kit template that I can share with our media contacts. I can now share press releases, images, video, etc. in our media outreach. That we were able to do this as quickly as we did surprised the rest of the team.

Cons:

A minor issue but the application could be a bit more intuitive. Customer Service was on hand to answer my questions.

Danielle
Product Manager in US
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

One stop shop for all your PM needs

5.0 4 years ago

Comments: Overall, this is a great product as a Product Manager - I can create Product Canvases, User Personas, Comparative Personas.

Pros:

Xtensio has some great templates and is easy to get started. Navigation is simple once you've used it a few times.

Cons:

I don't like the notifications/chat pop up - there is always a message for me and it's usually not something I need but I feel obligated to click it because it's displayed right in front of me.

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Best marketing tool for understanding your customers

5.0 5 years ago

Comments: I love Xtensio. It's an incredibly useful tool for nailing down your customer demographics. The persona development tool has helped our team by acting as the thought experiment through which we make all marketing strategy decisions.

Pros:

I love the persona development tool, which allows you to use a template to build out your customer demographics in a clear and useful way. I love that you can edit it in tandem with others, like a Google Doc, making it an excellent activity to do as a marketing team.

Cons:

Many of the features are paid, like inviting others to collaborate in the document, or downloading your completed personas to a pdf.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Wonderful App

5.0 2 years ago

Pros:

User Friendly, and more likely to use and recommended for other users

Cons:

Nothing specific noted for it, go for it

Maksym
CEO in Ukraine
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great tool

5.0 2 years ago

Comments: It's super easy to use

Pros:

Easy to build presentations, invoices and reports

Cons:

I want more templates and options for presentations

Miracle
Product manager in Ireland
Apparel & Fashion, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Review Title

4.0 last year

Comments: I'm learning more about my target market by using Xtensio. It's definitely made a positive impact on my business and has allowed my team to get a better understanding of our market.

Pros:

I like how easy it is to use for example the user persona template was easy to find and helped my business visualize our ideal early adopter.

Cons:

I didn't like how text photos etc wouldn't go into place easily. There was very little auto movement that the likes of capcut or other editing apps have.