ClubWorx Reviews

Flexibility ideal for a Flexible Personal Training Studio

Comments: customer service are very receptive and patient, they don't hound you like other software companies but are there when you need them to be. The software is completely cloud-based which I love because I can look from my phone or home pc to make sure things are going well or respond to emails and phone calls. Their email system has cut a lot of my time in half and their texting system is very professional. Overall I am looking forward to keeping this software for a long time and am very glad to have found it, it is enough for my needs and simple enough for my employees to understand. Thank you Ian and the entire Clubworx team!

Pros:

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Cons:

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Always improving and listening to feedback

Comments: Switching to ClubWorx remains as one of the best decisions we made. The software is constantly being updated and improved upon, with new features being added as well. They listen to, and, most importantly, act on feedback and feature requests from business that use the software. It may not happen instantly but it's great when you get an email about a new feature that's been something you've enquired about a few times. Gives you faith in the theory that if there's enough need for a feature and enough people speak up about the need, that there's a high chance that it'll happen one day. Since switching to ClubWorx we have slowly been able to reduce the number of additional systems we use which is making life easier all the time for us and our staff. To be able to have most things "under one roof" is hugely beneficial to us. From a practical point of view and also from a financial one too. Whenever I've put in a support request I've had a prompt, polite and helpful response. I don't feel that we've ever been fobbed off or lied to, and certainly not made to feel like we've asked silly questions.

Pros:

That since we started using it in early 2017 the features have only improved upon and new features added. We've also been able to set a lot of it up to suit our specific needs, rather than working with something and making do.

Cons:

If I'm having to do some work on my mobile phone it's not the most user friendly experience!

Terrible System

Comments: Terrible

Pros:

Nothing No Customer Service they are based out of the country

Cons:

They are based out of Australia and have no customer service available

Very good!

Comments: Clubworx has really helped to keep track of my members (who's attending, who's not, who's ready for grading etc) and organise and collect payments. Most importantly the team have been great to work with and they are constantly improving the product

Pros:

Member/prospect management Grading management Automations - emails, processes Finally has a member app! (has/had a mobile website which worked fine when I started out but as my club grew I found an app made more sense) Australian based support who are generally very good Responsive to product ideas/suggestions/feedback CEO is very in touch with the product and customer feedback Zapier integration

Cons:

Reporting function is good but higher level analytics/insights is still a work in progress

Alternatives Considered: Martialytics, Zen Planner and Mindbody

Reasons for Switching to ClubWorx: had the right combination of features, scalability and price point (this was 5 years ago so features in clubworx and other platforms has changed since then, but I'm often scanning the market and Clubworx is still holding up well)

We are Happier with Clubworx than our previous software

Comments: We have been happy with the software and responsiveness of customer support. I can and would recommend this to other facilities and owners.

Pros:

Client scheduling thru the member portal has been seamless. ClubWorx have been very responsive to our requests and issues. It has given us more flexibility with scheduling, variability on individual days of the week, scaling our small and large group sessions. Keeping our members accountable has been improved with attendance reports and session tracking. The 4 week billing cycle has helped increase our annual income verses monthly billing One of the biggest improvements has been the number of touch points we can create with our clients thru the built in texting and email capabilities as well as the automation of those features.

Cons:

It was a little clunky setting up the schedule blocks for our Small Group Personal Training sessions, but it was a small price to pay for all the other options we picked up from the software

Alternatives Considered: Mindbody

Reasons for Switching to ClubWorx: Price. Customer Service. Options available with the software

Been searching for years...ClubWorx is "The One"

Comments: Fantastic customer service. Our ClubWorx representative has gone above-and-beyond to help us to be able to discover and use many of the amazing features that the ClubWorx program offers. He has even gone so far as to communicate with our I.T. professional so that they have worked together to make things more streamlined for us! We feel very honored and blessed to have found such a great organization and individual reps.

Pros:

We have owned several martial arts schools over the last 15 years. We have been researching gym management systems for the past 8 years or so. We even pulled the trigger and tried one a few years ago and it was SO clunky and inefficient, that after just 1 month we were actually able to get ourselves out of a 12-month contract because they just weren't providing what they promised. ClubWorx offers EVERY feature we were looking for, and our ClubWorx representative has gone above and beyond helping us get everything programmed and set-up properly. The software is fantastic and the customer service is second-to-none. Everything is going as planned and promised and we couldn't be happier!

Cons:

We use QuickBooks to keep track of our bookkeeping. Although there is a way to get ClubWorx to communicate with QuickBooks, it takes a bit of doing. Patience, Grasshopper....

Great Service & Software!

Comments: Overall, I have had a great experience with ClubWorx, as they have supported our business from earlier days up until present, and we have grown together. Whenever you have a problem, they are more than happy to help with 1-1 support and doing video calls to assist with any issues we've had, or help us use the software to its best potential. I want to especially thank support team, who have been of great service to us since we started with ClubWorx, thank you!

Pros:

- Easy to use interface - Intuitive - Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

Cons:

- A few features which could be present such as integration with GoCardless, but they are working on this

Great software

Comments: Easy inexpensive way to keep everything on track

Pros:

Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)

Cons:

User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass

Greate Software!

Comments: We are a soccer club utilize the tool to manage payments, send out communications for practices and report on accounts.

Pros:

the ease of use and helpful resources, definitely made it a great experience/

Cons:

no access to users to update their own credit card info with the way its set up for my company

Fantastic customer support

Pros:

The support is fantastic. The staff have been very accommodating (and patient!) to any requests for additional features and explaining how best to navigate situations. The software itself has a great spread of features that automate and make day to day admin simpler and less time consuming

Cons:

Some very minor features that would be good additions (more specifically for our individual business needs) but this isn’t even a con as the staff have been very receptive to suggestions and the software only continues to evolve and improve

Martial Arts School

Comments: I have been looking over several different options for the martial arts school and this one seems to do what I need it to do without lots of fancy stuff that I would probably never use. The set up process is easy to do and they will transfer the info if you have it on a spread sheet so that would save lots of time.
The Customer service is great. Emily is always there to answer questions during business hours and gets back to you quickly in the form on email, IM or even a phone call. I had read about the customer service and that is a big factor that made me choose ClubWorx.

Pros:

Easy to use and can do the bar code check in once we get everything set up. This will allow us to follow up more quickly with those that miss a few classes before it becomes an issue.

Cons:

It doesn't have an auto email system where an email can be delivered automatically when a student misses classes which other competitors did but they also charged about $100/mo. more. We don't have so many students that I can't pull a report and send emails to those not coming every week so me sending 2-3 emails a week for a $100 savings works for me.

Clubworx review

Comments: Tracking days, date, and times of when each of our members use the facility and or classes

Pros:

Sign in feature help us a lot to track overall attendance at our facility

Cons:

I wish it would automatically update the attendance list right after someone signs in. Currently we have to refresh each time to see the most updated attendance list.

Amazing intuitive software - simple to use and effective. Has revolutionised our fitness studio

Comments: Hands down the most intuitive and simplest software to use. We tried out so many different providers including Mind Body which the entire industry seems to use yet were told by MB that we had to move across our payment system which is simply a big no-no for us. Clubworx provided everything MB had and more. And were so very responsive to our requirements when we had special requests, even after-hours support.

Pros:

It's intuitive and simple. Integrates with Stripe and enables both the waivers and payments to be done in the one action.

Cons:

No drag and drop feature on the calendar. This would make it even easier to schedule and move sessions especially flexibility is required by our clients.

Martial Arts Gym Use

Comments: After only using the Clubworx software for 3 months I am happy with the results so far. Being able to quickly and easily track and contact members has made the gym management smoother allowing me to spend more time on the mats and not behind the desk. The use of electronic waivers has reduced the amount of paper at the gym.

Pros:

I like the ability to track a students progress to help improve student retention. The use of waivers has been handy in reducing paper forms and having to file them correctly. Also the Integration with Ezidebit has made receiving payments a lot easier for me. Being able to manage my gym from anywhere on my phone has been brilliant.

Cons:

It is a bit hard to get you head around but the staff and always helpful and responsive. I am a martial artist not a Tech guy so their patience is muchly appreciated. There are so many features so customizing it to suit your gym is important. I'm sure there are many features I am not fully utilizing at the moment.

Clubworx is an awesome product and worth all the pennies!

Pros:

Easy to use and a friendly experience. We are likely to recommend this product to friends in the industry.

Cons:

The integration was easy and the ease of use is spot on. There's no real complaints from us.

Awesome!

Comments: It's made running my school easy, which allows me the time and opportunities to do different things with my time. Thanks Clubworx!

Pros:

Very easy to use and always works as I want it to. Also, it's forever improving and this is crucial.

Cons:

Having to enter the roll manually all the time.

clubworx is fantastic for keeping tabs on members although the financial aspect is lacking.

Comments: I am able to monitor client participation much more effectively. This has allowed me to focus on those who need help most and grow participation levels!

Pros:

I love having all of my clients and members in one easy filing system that monitors their attendance and allows for me to contact them all at once.

Cons:

The financial aspect of the program leaves a lot to be desired. If I want to check how much money I will receive in my next payment or how much I should have received in my last I have go through this annoying process where I choose the dates and add up the payments over two pages. Very frustrating. I mentioned this prior to now and received a phone call from the service desk, the lady was lovely but really did not have any solutions.

Bbodysmart

Comments: There are still somethings that I can’t do but overall I am very happy with the service I receive

Pros:

Good around and easy to use once you know how

Cons:

I am not great with technology would like some you tube videos but when you as for help it has always been helpful

Clubworx

Comments: I love their executive, if not for him and his awesome customer service, I'm not sure I could muddle through this.

Pros:

What I like most is I have their executive who is always there when I need him to assist with any questions or issues that may come up. He's always on email and will help me at the drop of a hat.

Cons:

The software from and Admin and End User stand-point is difficult to use. Reports are not easily created for the admin and booking classes are not easy either. There are features that I'd like to see added, image on the member profile, a check-in system that works, but all in all it is fair.

Functions are all good however there were times were it doesn't work well - most especially calendar

Comments: Easy to manage the clients/members profile and set tasks/reminders

Pros:

You can set tasks and easy to understand the functions and how it was operated. Support Team attended to our concern almost immediately

Cons:

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

I am liking the program more as I get to know how to use it. The customer support is awesome!

Comments: Everything I need in one program. Attendance, fees, emails and more together in one place.

Pros:

I like how my questions are answered in detail and the fast response I get. The program is set up very user friendly.

Cons:

I don't like how the reports are set up to use. I find it a bit confusing on how to make reports the way I want them, but i'm sure as I use them more I will get used to them.

Smooth transition

Comments: The customer support has been awesome. Emily has been proactive about engaging with solutions rather than simply selling the features. What was also a key turning point in the decision was understanding the development roadmap - what features were going to be released and when which gave us a better understanding of what we had to do in the interim to make the transition smomother

Pros:

user friendly experience waivers signed online integration with stripe (coming)

Cons:

scheduling classes a bit manual cannot copy across a standard week waivers cannot be copied or duplicated - to be created from scratch for each one cannot hide trainers and allocate their time behind the scenes

New customer

Comments: Fantastic so far. Not a moment I was left unanswered.

Pros:

Easy to use and report capability. Clubworx reporting tool is amazing.

Cons:

Not been able to let ezidebit collect the fees directly to our customers. I don't like the fact we have to absorb the fees and include into our club fees

Easy Software

Pros:

very intuitive, very very easy to use, great support, can track everyone all at the same time with ease

Cons:

can be confusing on how to set up the reports, a more seamless integration might make the software run easier

Clubworx is the best IT business decision I've made.

Comments: Easy to use, functional and keeps my business open 24/7. I'm very impressed with the back up and support I've received. Every question answered simply, accurately and quickly. I highly recommend Clubworx for other yoga studios.

Pros:

Support. Ease of use.

Cons:

Haven't found any yet after 6 weeks of use.