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Tap My Back Reviews

4.6 (109) Write a Review!

About Tap My Back

Build stronger teams, empower smarter leadership and feel the pulse of your organization with Tap My Back Employee Engagement Software.

Learn more about Tap My Back

Pros:

Various integrations in various software. Many very useful templates and examples.

Cons:

Only feature that I am not sure if it exists is, it should be integrated with some of the most office used programs so we dont have to sign in to another website.

Tap My Back ratings

Average score

Ease of Use
4.6
Customer Service
4.7
Features
4.4
Value for Money
4.6

Likelihood to recommend

8.5/10

Tap My Back has an overall rating of 4.6 out 5 stars based on 109 user reviews on Capterra.

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Filter reviews (109)

Miguel
Miguel
Marketing & Employer Branding Manager in Portugal
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Generating Impactful experiences through feedback

5.0 5 months ago

Pros:

How easy it is to implement processes and get people and teams to interact on the platform. Feedback is critical for any company that wants to improve. In itself, as wonderful as it is, for it to work it requires staff training and context.

Cons:

Feedback needs context and sometimes it is hard to undestand where that comment came from. The ability to add a context to a review/evaluation would be welcome.

Build Up Labs Response

5 months ago

Hi Miguel! Thank you so much for the great review and also for the constructive feedback! We are very happy that enjoy using Tap My Back! Thanks again, The Tap My Back Team

Roxanne
Internal Sales Executive in UK
Veterinary Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Perfect for recognition and rewards

5.0 3 months ago

Pros:

It's a great way to thank other colleagues for their efforts and time. It encourages each person to help other out and thank each other more.

Cons:

The app isn't very good at loading, but can easily use the online version instead.

Build Up Labs Response

3 months ago

Hello Roxanne, Many thanks for your review and comments. The app shouldn't take much time to load on the smartphone. Was that something that happened recently? If so could you please share with us your mobile operating system? Warm Regards, The Tap My Back Team

Page
Digital Marketing Specialist in US
Real Estate, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to Implement but difficult to engage

3.0 2 years ago

Comments: Overall the service is an affordable way to implement a peer to peer review program but as with any service of this type it take a lot of initial user buy-in or it just won't work to give the culture boost that you are needing.

Pros:

The software is easy to implement for most companies, it has the ability to quickly and easily keep lists of your employees and their titles and roles in the organization. It is a fast and effective solution to quickly provide a platform for peer to peer and supervisor to peer reviews.

Cons:

The character limit on how much detail you can leave is incredibly difficult to work within. These shouldn't be character limited and I think it would be nice to see if the person leaving you the feedback was on your team or from a different group.

Build Up Labs Response

2 years ago

Hi Page! Thank you so much for the review! And thank you for the valuable feedback too! Those were good points you've raised. We took notes of it and will carefully think about it because it's something we also are thinking of implementing - so many thanks for pointing out this need! If you'd like to send any more suggestions, go ahead and send us an email to [email protected]. We'd love to see more feedback from you! Thanks again, Team Tap My Back

Rafaela
Performance & Data Director in Portugal
Online Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

The best support app for your team management

5.0 5 months ago

Pros:

It's a great support for team feedback and even quality management. Your feedback is also valuable and considered into the app if you have any considerations. Great app all in all!

Cons:

I feel that in my company should have been selected a owner to manage the app and ocasionally show the company the new features and have an integration plan (so it's not really a con, it's an advice for whoever is planning on implementing such a tool).

Build Up Labs Response

5 months ago

Hi Rafaela! Thank you so much for the great review and also for the web app feedback! We are very happy that enjoy using Tap My Back! Thanks again, The Tap My Back Team

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Increase the engagement in the company

5.0 5 months ago

Comments: I love the app! It improved the engagement of the team ddrstically.

Pros:

The product is very intuitive on one side but on the other it has a lot of features and flexibility to modify if a person wants that. Rarely today apps can combine that features, easy to use with freedom to customize.

Cons:

I think some of the features of the app are not that visibile without research, and maybe prevents from opening the full potential of the app to the customer

Build Up Labs Response

5 months ago

Hi there! Thank you so much for the great review and also for the web app feedback! Thanks again, Team Tap My Back

Verified Reviewer
Verified LinkedIn User
Entertainment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

If you need this type of product, this is the one to use

3.0 2 months ago

Comments: For managers who don't habitually give their team positive feedback, this can help remind them both to do it, and HOW to do it.

Pros:

What I liked about Tap My Back is that it normalizes and standardizes and thus allows you to give your team feedback in a positive, uniform way.

Cons:

Not every employee wants to be recognized publicly, there is a feature for one on one feedback I believe but I had a hard time finding it.

Build Up Labs Response

last month

Hi there, Thank you so much for the review and feedback! Regarding the private feedback, you can do it going through the Feedback Hub, but we can also enable in your account positive recogniton in private mode. If you want us to assist you, please send us an email at [email protected]. Thanks again, The Tap My Back Team

Ricardo
HR Director in Mexico
Telecommunications, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The app you didnt know you need until you see it working

5.0 11 months ago

Comments: Recognition is a main issue for companies, TapmyBack, is in the midpoint of being funny, interactive, but keeping in mind that it is important to recognice.

Pros:

Easy to implement, adaptative look and feel, lot of features

Cons:

Not yet, still using it. If I found something will let you know

Build Up Labs Response

10 months ago

Hello Ricardo! Thank you so much for the great review! We are very happy that enjoy Tap My Back! If you'd like to send any more feedback and/or suggestions in the future, you can always send us an email at [email protected]. We'd love to see more input from you! :) Thanks again, Team Tap My Back

Verified Reviewer
Verified LinkedIn User
Telecommunications, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Average recognition app

5.0 4 months ago

Pros:

Ease-of-use to share recognition notes peer to peer.

Cons:

Limited catalog for recognition's description.

Build Up Labs Response

4 months ago

Hi there, Thank you so much for the review and feedback! Regarding the recognition catalog, is up to the Account Administrators to decide which ones are available. Thanks again, The Tap My Back Team

Roshan
Project Manager in India
Human Resources, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy engagement

5.0 3 months ago

Comments: It'd been an amazing experience overall

Pros:

Feedback Tap my friendRecognition Team communication

Cons:

Nil I have been using for a whole now and I dont see any such feature

Build Up Labs Response

3 months ago

Hi Roshan! Thank you so much for the great review and also for the web app feedback! Thanks again, The Tap My Back team

Aleksandra
Operations Manager in Serbia
Financial Services Software, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Easy to use, great for engagement

5.0 2 months ago

Pros:

Great, easy to use employee engagement software. Easy to give feedback. Great for motivation. I can run annalytics and it's customizable.

Cons:

Mobile app may need some improving but at this time I don't have any other cons.

Build Up Labs Response

last month

Thanks for the positive feedback Aleksandra. Please do not hesitate to reach out to [email protected] if you have any further feedback on the mobile app as well.

Richard
Account Manager in UK
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Recommendation for tap my back

4.0 2 years ago

Comments: I feel like tap my back is a "behind the scenes" app. I give and praise a lot of people for small work that all adds up and it has lead to promotion internally!

Pros:

Very easy to use, its good to show recognition to the company that others might not see.

Cons:

There could be more options, i think Tap my back is just 1 thing really, to say well done to someone. Is there any other additional things to add?

Build Up Labs Response

2 years ago

Hi Richard! Wow! We loved your testimony! And we're happy that Tap My Back has supported you in promoting people! That's incredible! Regarding your cons feedback, what would you like to see? Actually, depending on the package you get access to different features, such as surveys and a give/ask feedback option. Thanks again! Team Tap My Back

Julia
HR Manager in US
Consumer Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

RealManage

4.0 2 years ago

Comments: good

Pros:

very easy to use, easy to follow format.

Cons:

not enough space to provide comments and feedback

Build Up Labs Response

2 years ago

Hello Julia! Thank you so much for the review! And we're very happy that you're enjoying using Tap My Back :) You mention that space is not enough to provide comments and feedback. Thanks for reporting! We'll take a look at this with our product team. Always feel free to send us an email ([email protected]) with ideas and suggestions. We'd love to hear more from you :) Thanks again! Team Tap My Back

Lee
warehouse manager - ireland in UK
Utilities, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Awesome Software

4.0 2 years ago

Pros:

Its so easy to use and motivates the whole team.

Cons:

Cant really think of any. But one thing that isn't included that would be good is that we can give points out of 5 to our colleagues

Build Up Labs Response

2 years ago

Hi Lee, Thank you so much for the review and feedback! We're so glad that you enjoy using Tap My Back! And thanks again for your suggestion! You are referring to a rating system, that's an idea - we'll take note and we'll discuss this with our product team. Meanwhile, if you would like to elaborate more on your idea, or come up with any other improvement suggestions, please send us an email to [email protected], we'd love to hear more from you! Many, many thanks! Team Tap My Back

Giles
Sales in UK
Civil Engineering, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great for acknowledging your colleagues efforts

5.0 2 years ago

Comments: Very good, had no problems

Pros:

It's a really great way to give kudos to people who have performed well or just helped you out of a hole

Cons:

Not much to say on this, sometimes it gets a bit cluttered.

Build Up Labs Response

2 years ago

Hi Giles, Thank you for the honest feedback! We're glad you enjoy using Tap My Back! What do you mean by cluttered? We would really love to hear more from you, could you send us an email ([email protected]) explaining your point of view in more detail? Please and thanks! Team Tap My Back

Kristen
Admin Assistant in US
Management Consulting, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Tap My Back

5.0 2 years ago

Pros:

I like that you can create a post for anyone throughout the company. It's a great way to show how appreciative you are for something someone has done or their work ethic.

Cons:

There are times it can be hard to search for a co-worker within your company if they do not add their last name and there are multiple people with the same first name.

Build Up Labs Response

2 years ago

Hello Kristen! Thank you so much for the review! We're happy that you're enjoying using Tap My Back! You're not the first person mentioning that issue. We took note and will do our best to come up with a solution. Thanks again! Team Tap My Back

Andrew
Sales Manager in UK
Alternative Medicine, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Review

5.0 2 years ago

Pros:

Motivation is daily and this enables that

Cons:

Cant see where I rank amongst others in the company

Build Up Labs Response

2 years ago

Hi Andrew, Thank you so much for the review! And thanks again for your suggestion! You are referring to a rating system, right? Well, that's a good idea! We'll take note and we'll discuss it with our product team. Meanwhile, if you would like to elaborate more on your idea, or come up with any other improvement suggestions, please send us an email to [email protected], we'd love to hear more from you! Many thanks, Team Tap My Back

Laurie
Regional Manager in US
Real Estate, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Happy Client

5.0 2 years ago

Pros:

Ability to provide co-workers and direct reports with positive feedback

Cons:

Can be difficult at times. Entering last names should be a requirement. When there are multiple people with the same first name it is difficult to determine who is how and you are easily able to send to the wrong person.

Build Up Labs Response

2 years ago

Hi Laurie, Thank you so much for the review! Regarding having the option for adding the last name, we will consider it. Meanwhile, a quick fix would be to suggest to the account admin to request to all people using the platform to add their name and surname on their profile. If you have any other suggestions, please send us an email to [email protected] with your ideas, we'd love to hear them! Thanks again! Team Tap My Back

Arkadeb
Senior Software Engineer in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

One of the best recognition system

5.0 11 months ago

Comments: Wonderful. Enjoyed recognizing my team mates and receiving them has been a joy. Being able to share images and gifs is a plus.

Pros:

Easy, transparent. Integrated with Teams.

Cons:

Profile UI has less details. Can be more analysed and with more data.

Build Up Labs Response

10 months ago

Hello Arkadeb! Thank you very much for the review and comments. Regarding the profile UI, anything in specific that you would like to see there? Thanks again! The Tap My Back Team

Ignacio
Front end developer in Uruguay
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Tap My back review

5.0 2 years ago

Pros:

The posibility to congratulate my parters great work

Cons:

Since i have been using this software i havent find no cons

Build Up Labs Response

2 years ago

Hi Ignacio, And wow! Thank you so much for the feedback! We love that you enjoy using it! If you come up with any improvement ideas or suggestions, please send us an email to [email protected], we'd love to hear more from you! Many thanks, Team Tap My Back

Sridhar
Consultant in India
Information Technology & Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Superb tool to give and get recognisations

5.0 10 months ago

Comments: Simply superb

Pros:

Superb tool to give and get recognisations

Cons:

Some kind of reminders to tap somebody if they any team members good job is done

Build Up Labs Response

10 months ago

Hello Sridhar, Many thanks for your review and comments. We will keep on working on improving our recognition reminders tailored to each account. Kind regards, The Tap My Back Team

Kaline
Student in Belgium
Education Management, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Amazing tool to improve feedback culture

5.0 10 months ago

Comments: Very straightforward tool to implement a better employee engagement and recognition process.

Pros:

Easily integrated in the MS Teams and Slack environment.

Cons:

So far no cons to the Tap My Back software.

Build Up Labs Response

10 months ago

Hello Kaline, Thank you so much for the great review! Thanks again, Team Tap My Back

Vitória
Financial Analyst in Brazil
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Pandemic time

5.0 2 years ago

Comments: I think its a great tool to rocognize employes and bring the team together. Overall I think its great!

Pros:

It brings the team together during this pandemic time

Cons:

There is nothing I dislike, but maybe it could be more intuitive

Build Up Labs Response

2 years ago

Hi Vitoria! Thank you so much for the spectacular review! We are very happy that enjoy using Tap My Back! That's a good point you're raising there. We took notes of it and will carefully think about it because it's something we also are thinking of implementing - so many thanks for pointing out this need! If you'd like to send any more suggestions, go ahead and shoot us an email to [email protected]. We'd love to see more feedback from you! Thanks again, Team Tap My Back

Verified Reviewer
Verified LinkedIn User
Information Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Good for quick daily credit to employees

4.0 3 months ago

Pros:

Easy implementation Quick way of giving recognition for the small things

Cons:

The feedback form process is a bit complicated

Build Up Labs Response

3 months ago

Hi there, Thank you so much for the review and feedback! Our team is currently working on the interface of the Feedback Hub, so you can expect important improvements on the feedback forms too :) Thanks again, The Tap My Back Team

Melissa
Sr. Sales Support Manager in US
Food & Beverages, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Tap My Back is a good tool for employee recognition

4.0 last year

Pros:

I like that we can encourage employees and let others in the organization see what folks are doing.

Cons:

I wish there were more classes of recognition, and better graphics. Some of the GIPHY's seem silly for a job well done.

Build Up Labs Response

last year

Hi Melissa! Thank you so much for the great review and detailed feedback! Regarding the recognition categories, is up to the Account Administrators to configure which ones are available. Regarding graphics and GIFs, we have some improvements on the way :) Thanks again, Team Tap My Back

Lars
SDM in US
Telecommunications, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Tap My Back

5.0 2 years ago

Pros:

This is a good way to give acknowledgement to my engineers. It is important to me to recognize achievements.

Cons:

I don't have any issues with this software.

Build Up Labs Response

2 years ago

Hi Lars, Thank you so much for the review! Indeed, recognizing achievements is very important! We love that you enjoyed using Tap My Back! Many thanks, Team Tap My Back