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About Carecenta

HOME CARE, ADC & HOME INFUSION MANAGEMENT software includes patient intake, scheduling, employees, EVV, billing, payroll and reporting.

Learn more about Carecenta

Pros:

Comparably inexpensive home care billing and hha scheduling software.

Cons:

It was also not aesthetically pleasing for something we have to work on all day. It was a lot of gray and tan boxes.

Carecenta ratings

Average score

Ease of Use
4.5
Customer Service
4.4
Features
4.4
Value for Money
4.5

Likelihood to recommend

8.6/ 10

Carecenta has an overall rating of 4.5 out 5 stars based on 53 user reviews on Capterra.

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Filter reviews (53)

Doug
Doug
Healthcare Administrator in US
Verified LinkedIn User
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Best Health Care Management Software

5.0 11 months ago

Comments: A few years ago, Carecenta was still new for NOVA. There were a lot of features that needed to be implemented and improved upon. Carecenta has worked closely with me to ensure that we can succeed in adhering to the State's policy.

Pros:

User-friendly interface which can be accessed anywhere online without needing to install any software. This allows the users of Carecenta to access their work from anywhere using any devices that allow internet connection. Marketing managers and visiting nurses can go out and get all the work done with just their smartphones.

Cons:

Pricey? But no! With all the notable features and the return value from the investment is quite significant.

Alternatives Considered: CareSmartz360, Tellus and MYEVV

Reasons for Switching to Carecenta: I'm a returning customer. I had a good previous experience.

Geriold
Administrator in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Administrator

4.0 2 months ago New

Comments: The company does an excellent job over the phone explaining everything to us.

Pros:

The program is easy to use and the employees explain everything great.

Cons:

How to get the Clearing house to register the evv.

Alternatives Considered: Alora Home Health

Reasons for Switching to Carecenta: We choose the system because it was easy to use.

henry
coordinator in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

EVV issues

3.0 7 months ago

Comments: schedule calendar and P schedule module is perfect. Otherwise, EVV and duplicated authorization issues always confuse us.

Pros:

The quick response to the current issues.

Cons:

EVV issues. Overtime above 2hrs not show up in the schedule. +0.25~1.75hrs shows well.

Carecenta Response

7 months ago

This is not an EVV issues. It is Carecenta feature by design: Late EVV sign-ins via GPS or Telephony calls are an exception that is brought to your staff attention by highlighting the visit box in orange. Office staff would need to process the exceptions. Carecenta won't be validating such item automatically. We hope this helps

Jessica
RN Case Manager in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Love Carecenta

5.0 2 months ago

Comments: Great! Since starting its been a smooth transition.

Pros:

I like how easy it is to navigate and search clients.

Cons:

Sometimes when looking up clients last names their profile doesn't pop up and you have to type in their ID number.

Sharonda
Administrative Coordinator in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome Software

5.0 11 months ago

Comments: I came across Carecenta when my boss decided it was time to change products. Since using Carecenta my experience has been awesome. The caregivers are able to sign in and out with no problem. I'm able to do schedules fast and it even lets me know when a client's authorization has expired. I'm able to send a message to the whole team with a bulk message. Creating invoices and bulk billing is fast and easy. I love how the caregivers location and all signatures are on the time sheets and how easy it is to export payroll. Lastly, their customer support is amazing. Customer support is very prompt and no matter how long it takes for them to resolve your issue they will be there until it's resolved, they are very patient and remain polite the entire time. They go above and beyond for their customers, making sure to leave the customer happy and satisfied with their services.

Pros:

What I like the most about Carecenta is the caregivers having the opportunity to use telephony if they have trouble signing in.

Cons:

I have been using Carecenta for almost three months and so far I don't have any cons to report.

Nakeisha
Administrator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Experience

5.0 4 weeks ago New

Comments: I am enjoying learning and navigating the system

Pros:

How I can navigate the dashboard and the detailed information about clients and employees.

Cons:

This is my first time using the software.

Alternatives Considered: CareSmartz360

Reasons for Choosing Carecenta: The system was running slow, not capturing signatures of clients and employees.

Switched From: Caretime

Reasons for Switching to Carecenta: The integration and easily navigation system.

Gabrielle
Recruiter and Coordinator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

CareCenta User Review

5.0 12 months ago

Pros:

We love that it is very streamline and an easy software to use overall. We desperately needed something that was more user friendly and would help our day to day tasks remain organized and easy to complete!

Cons:

We as a company have not ran into any issues or things we do not like so far!

Bridget
Senior Care Access Navigator in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

New System is Good

5.0 11 months ago

Comments: I like Carecenta and the transfer from Salesforce has been good.

Pros:

The new system is simpler and makes the information for our patients easier to access and keep track of.

Cons:

Nothing, everything seems to be working the way it should.

deborah
CEO/CNO in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

IntraVascular Consultants Satisfaction Survey

4.0 2 years ago

Comments: Improved productivity overall in the office and in the field. Improvements in accuracy of schedules, utilization of employees, streamlined processing of billing and payroll, and ease of preparation for Accreditation.

Pros:

Integration was difficult but overall, it has been very productive, and we are still learning some intricate advantages. The program meets our needs overall and I have referred 2 other agencies to CareCenta.

Cons:

Lack of training and support at start up for office staff and RNs in the field. Guidance was minimal and relatability took a long time to figure out. Some glitches in the system could be improved and headers/ categories could be changed to specifically relate to the Home Infusion RN staffing business.

Alternatives Considered: AlayaCare

Reasons for Switching to Carecenta: I was not satisfied with sales or program training. They were very disorganized and communications between the people in the organization was poor.

Sabrina
Administrator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Satisfied Customer

5.0 2 months ago

Comments: Overall, it was good once we worked the kinks out

Pros:

The fast customer service response. If an issue was emailed, the response time was fast.

Cons:

My staff had some difficulty with clocking in and out and with the gps tracker feature.

Alternatives Considered: AxisCare

Reasons for Switching to Carecenta: Pricing and set up time which was important.

David
Vice President in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Adult Day Center

5.0 8 months ago

Comments: We discussed the operational side of things prior to making a selection. Carecenta was easy to use, and filled all the areas we were looking to accomplish. There were a few things that we needed that were not in the system, and their staff was able to customize some things for us. Once ready to implement/implemented, their staff was willing to provide necessary training until we reached a level that we were comfortable with. Having used the system for 7+ years, it is simple and effective, and does all that we need it to do.

Pros:

Simple and effective On-going support (if needed) Cost effective

Cons:

Nothing really. Works well for all that we need. If anything, would like to see more sales report data, but overall it does everything needed!

KRYSTAL
Digital Liaison in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

I like CC

5.0 5 months ago

Comments: Nice system, friendly and we can work super fast

Pros:

Everything is easy to learn and use. Clean and organize.

Cons:

search section. Sometimes I trying to look for a client and it is hard

madiha
Coordinator in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

best software

5.0 7 months ago

Pros:

User friendly easy to understand and work done in second.

Cons:

sometime takes loading time longer than usaul.

Lori
Office Manager in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Adapted to our needs!

5.0 9 months ago

Comments: Has a lot of great features that we hope to implement as we go along.

Pros:

We are not a home healthcare services provider but we do provide services and this program tracks our therapists very well and keeps up with their schedule wonderfully!

Cons:

Having to enter all the info to get started. It had to be done but once it was, the program worked great!

Uantrena
Nurse Aide in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Why you should use Carecenta !

5.0 2 years ago

Comments: Its been amazing with Carecenta really I been with you'll for 4 years now and its been a breeze and your not over price, your paying for what you want.

Pros:

Its easy access, it a walk in the park showing my new office mangers. Everything is laid out for them and no confusion real simple.

Cons:

Sometime the system does have problems and wont let you change things sometime but other than that its great.

Carla
Assistant Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Assistant manager at Gentle Home Care

5.0 4 months ago

Comments: Adding date to the Carecenta platform is very easy.

Pros:

The program is very user friendly, and easy to navigate.

Cons:

I did not find anything that I did not like.

Sheila
RN Care Coordinator in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Sheila Jones opinion on carecents

5.0 2 years ago

Comments: I love to straight forward database because nursing is already critical thinking we dont need to think to document because it will take away for them consumer.

Pros:

Its pretty easy to migrate through the different tabs without getting confused of stuck.

Cons:

Sometimes it freezes or works to slow . Carecenta charts take along time to scroll down due to save data in carecenta.

Erma
CEO in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Happy to have purchased.

5.0 9 months ago

Comments: I'm still learning but I do like it a lot.

Pros:

I like how it is really a easy set up and I can always contact someone if I need too.

Cons:

Well I'm still trying to figure it out. How to delete former employees off of the schedule.

Anne
DCS in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great system

5.0 7 months ago

Pros:

It is easy to use and customize files to suit the needs of the client

Cons:

Takes time to have it fully setup and customize.

Tara
Patient caregiver coordinator in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

New user/ beginner

5.0 10 months ago

Pros:

The system is fast and helpful. useful to the company.

Cons:

I have not experienced any issues since I've used the systems yet.

Mayank
VA in India
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Thanks Carecenta

5.0 last year

Comments: great!! wonderful, user friendly, easy to use and helpful!

Pros:

wonderful, user friendly, easy to use and helpful!

Cons:

document names and order should be as per upload and time should be mentioned as well ( time of upload )

Johnathan
Director of Billing in US
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

On overal experience of Carecenta

4.0 last year

Comments: Carecenta is useful tool in homecare field. We have used it at least five years.

Pros:

We need it to do Daily Scheduling and weekly Billing.

Cons:

Lack function of sending a voided claims in Billing

Cortez
Head of Marketing/Patient Relations in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Carcenta Saves Me

5.0 2 years ago

Comments: Schedules and data inputs are vital to the companys success

Pros:

The information that is kept is vital and crucial to the business

Cons:

Sometimes customer service is hard to reach

John
Manager in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Awesome Home care program

4.0 last year

Pros:

We love the ease of billing and payroll.

Cons:

The help desk is very slow to fix any issues.

Selina
CEO in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good Tool for the Agency

5.0 last year

Pros:

Easy to navigate and setup. Very convenient.

Cons:

I have not had any issues so far with using Carecenta.