About Housecall Pro
Housecall Pro is a top-rated business solution for home service professionals to streamline scheduling, dispatching, payments, & more.
It allows you to keep track of your business and better control invoicing. Customer Service is always there to help you when you need them most.
The employee time tracking sucks, in out only other programs show the the time thought out the day of each but that minor.
Filter reviews (2,734)
Filter reviews (2,734)
Comments: CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.
I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.
The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.
Alternatives Considered: QuickBooks Desktop Enterprise
Reasons for Switching to Housecall Pro: A friend of mine who opened an HVAC company the same time I opened my company sold me on the idea of sharing leads through the software. I went for a test drive the first month and was sold after interacting with the customer support team. OMG everyone is awesome! If Chick-Fila and Home Depot had a baby. Stellar Customer Service Model...
I am obsessed!
Comments: We came running back to HCP after using another software for a year. Our breaking point with that software was the price book being outrageously difficult to utilize. With the new DOE changes for 2023, ALL hvac major equipment has been changed and we needed to do update that accordingly. The price book in HCP is smart, helpful, calculated, and still very easy to figure out and utilize.
We used HCP for years when we decided to move to another software. After a year on that other software, we came RUNNING back to HCP for many reasons. The biggest reasons? Ease of use, amazing features, customer service, and price points.
Auto pricing for Maintenance Plan Agreements. It is technically there but having it more in depth would be great. Example: Our Gold Level get $0 service call fee-10% off materials-$50 off new system. HCP provides that 10% off though so still an absolutely amazing feature!
Housecall Pro Response
4 weeks ago
WOW! Love to see it! Thanks for the review! Curious to learn more about the issues with the service agreements, feel free to shoot me an email via [email protected] so we can help!
Comments: So, we moved and I changed the business address a couple of months ago in my profile. Somehow during the change some profane words were written in the license box and then were saved. After that every invoice a customer received as a PDF has the profane words at the bottom of the invoice. HCP Said that they have no way of telling me when the exact date change was or a way to forward the emails sent to customers in the time frame so I can limit the amount of customers I need to confess this to. (some customers don't look at the PDF) This is something to think about here because HCP sends the email and we don't get Cc'ed or Bcc'ed. Therefore after a customer gets an invoice a permitted staff worker can change information later. It is incredulous that they can't look back at email history; I would think twice about using Twilio then. Although it is on my end that the profanity was created it was HCP that polished it into customers email. this makes them libel. Customers don't often open the PDFs when one does I will promptly give them HCP's number.
good for new company that wants to go paperless.
HCP the company is moving towards marketing. The pro clients are no longer the target clients. The pros are now the "Product" and the new target audience are warrantee companies. There is no way to quickly search for jobs and clients from the main page using key word. Things that make sense on a google platform are nixed in the HCP board room.And my main complaint: emails to clients are sent from HCP and the Pros are not even sent a copy of what they get. Therefore, there is no traceability compliance. When an invoice is created and sent the job is not locked up and can be edited after the client is billed out. The office will never see what the client gets sent and HCP can not dig it up for you. Emails are lost after 7 days I'm told.
Housecall Pro Response
Hi JonPaul, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team
Value for money
Comments: I Preferred that Housecall Pro seasoned came with a huge range of commercial enterprise management dashboards that have been uncluttered and easy to use. I am so thrilled that the gadget collected a huge variety of scheduling, dispatching, tracking, and reporting talents, amongst many others, right into a significant vicinity
Online invoicing is very impressive part for me as well as the management dashboard has bunch of features that really time savings.
Mobile application is not so impressive, and customer service should have been done more efficient way
Alternatives Considered: ServiceTitan
Reasons for Choosing Housecall Pro: Housecall Pro has user friendly feature that is very convenient to use and much more reliable.
Switched From: Service Fusion
Reasons for Switching to Housecall Pro: serviceTitan was the second choice for me but i think this one was over priced than the Houscall Pro
Housecall Pro Response
2 months ago
Hi md, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team
Easily Organize Business Services with Housecall Pro's Comprehensive Software Solution
Comments: Housecall Pro is an all-in-one, cloud-based software platform designed to help home service businesses manage their operations and grow. It features powerful automation that streamlines scheduling and dispatching processes, automated customer communication via text messages and emails, invoicing capabilities, integrated payment processing options, marketing tools such as email campaigns and social media messaging, and eporting dashboards. The easy-to-use interface puts everything you need in one place so it’s simple to create quotes or estimates on the fly from the field or office. With Housecall Pro you can also access realtime data about your business performance for greater operational insights allowing you to make better informed decisions quickly. An added bonus of using Housecall Pro is its seamless integration with popular third party apps like QuickBooks Online & Xero accounting software so you can manage your finances quickly & easily from one central hub. All in all Housecall Pro offers a great solution for businesses looking for an organized way to run their day to day operations efficiently whilst simultaneously improving customer engagement & satisfaction rates too!
1. Streamlines Business Operations: Housecall Pro makes it easier for service businesses to manage scheduling, routing, invoicing, and payments all from one centralized platform. This feature helps streamline business operations and increases efficiency.2. Automation of Administrative Tasks: Housecall Pro automates administrative tasks such as appointment reminders and payment processing so that service providers can focus on providing excellent customer experiences instead of dealing with back-end paperwork.3. Easy Accessibility: With the mobile app version of Housecall Pro, you can quickly access your in-app dashboard anytime and anywhere so that you are always up to date on customers’ appointments or new bookings coming through the system.4 Increased Profitability: By leveraging features like automated payments, automatic invoicing, discounts & coupons, integrated marketing tools etc., business owners can increase their profitability while still delivering exceptional services to their customers.
No issue found. it is best software for our client
Housecall Pro Response
Thanks so much for this review and taking the time to put in all that detail! Glad that we able to help our Pros grow their business and save time doing it! Feel free to reach out to [email protected] if you need any support. Thanks again and have a great day!
It is considered one of the most important tools for success and creativity
Comments: This program has contributed to providing important services to home service professionals and has helped many thrive and develop as it covers many organizational tasks that have a major role in the success of any business such as scheduling, dispatching, task management, payment processing and other wonderful tasks and features.
Ease of use and a distinct and flexible control panel. They also have a distinguished technical support team that provides high-quality servicesA text notification service for customers that saved a lot of time in an organized and more professional manner with minimal effort.For me, what attracted me the most in this application is the database, which is characterized by easy access on all operating systems such as Windows, in all copies or phones, in all its systems, etc. Through this base, I am able to communicate with any customer and obtain the order he wants or the customer's order record in addition to pending tasks or overdue bills.
Sometimes it is possible that some problems appear while downloading images, so that the application struggles to run them.If you want to do multiple tasks at the same time, you will often find it difficult to navigate within the applicationBut I have noticed that with every new update of the application some bugs are fixed.
Housecall Pro Response
2 months ago
Hi Fadel, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team
Comments: The biggest problem I was having was Scheduling. Now I can see all of my techs and easily layout or adjust the schedule.
the most impactful has been the scheduling & invoicing features
The feature that I feel needs the most work is being able to schedule multiple dates to one job without having to create a segment. Or make it so all segments can be billed together on one invoice. I'm finding items on separate segments don't get invoiced if the the job is already marked as finished.
Alternatives Considered: Jobber
Reasons for Switching to Housecall Pro: Ease of use and price point.
Housecall Pro Response
4 weeks ago
Thanks for the review! Curious to learn more about the issues with scheduling. We are working on quite a few improvements there. Happy to hear the new calendar view is working for you! Feel free to shoot me an email via [email protected] so we can help!
HouseCall Pro from a Person who is not techie
Comments: Problems Solved by Using This Product:Housecall Pro helps you manage your appointments and schedule jobs quickly and easily. You can create customized invoices, track payments, and set up automated reminders for customers who are late on payments. You can send automated texts, emails, and voicemails to customers to keep them informed about their jobs. Housecall Pro helps you track job progress, materials used, and expenses incurred so you can stay organized and on top of your business. Benefits of Using This Product:Housecall Pro helps you save time and money by streamlining your business processes. You can increase your profitability through improved customer communication and accurate invoicing. Your customers will appreciate the improved communication and timely job completion that Housecall Pro offers.
Housecall Pro offers a range of features and services that make it a popular choice among service providers, including mobile access, online booking, real-time scheduling, and easy invoice creation. The platform is also user-friendly, making it easy for service providers to manage their appointments, billing, and invoicing.
Some users may find Housecall Pro to be a bit pricey compared to other similar services. Additionally, some users may find the platform to be a bit limited in terms of customizability, as some features and services may not be available in all regions. Finally, some users may find the platform's mobile app to be a bit buggy and prone to crashes, which can be frustrating for those who rely on it heavily.
Housecall Pro Response
Hi Debbie, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team
User friendly, text and email correspondence ,history, charts for p and l with statistics growth charts etc , many more options like financing built in with software and phone service. The option to add tools as company grows.
As of yet have not found any issues, but would like to incorporate truck trackers
Housecall Pro Response
2 months ago
Hi Nick, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team
Housecall Pro is Fantastic!
Comments: Overall, Housecall Pro is a must have for everyone who runs a home services business. Reliable and easy to use.
Love how simple is to manage appointments, estimates, invoicing and customer communication. It allow me to view all my appointments in one place and also to remind customers and updating them on the status of their job.Invoicing is such a time saver!
May not be affordable for everyone, while it is user-friendly, there may still be a learning curve involved in getting the most out of its features.
Housecall Pro Response
Hi Damar, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team
So much potential...so much that was wrong.
Comments: Frustrating, frustrating, frustrating. Best word to describe HousecallPro. The worst thing is when you call for help or do a chat, they give you bad advice, you relay it to the techs in the field, you mess up everything and have to start over and then you figure it out yourself. The tech support crew at HCP doesn't know the program very well. It is highly frustrating to open a chat, get bad advice, get a wrong answer and before they can figure it out you figure it out for them and let them know the correct answer for the next person that chats in with the same issue.
Integrated with Quick Books Online. It is hard to say what we liked about it. It had a map built in so we could see where the techs were theoretically but didn't exactly work all the time.
Frustrating to find out the history they said would be imported only gave us dates of service, not the actual history. We could not see what we had done for the customer only what amounts Quickbooks had received and when. That is not history. Something that was major for us is that if you have a multiple day job, remodel, tunneling to replace a sewer system, running new water lines in a house you have to add additional scheduling and each occurrence ends up in QuickBooks whether you billed out for that or not. In other words we had multiple no money due invoices in QB's that didn't need to go over because customers should receive one invoice for a job with all the details on the one invoice not multiple invoices with small amounts on them. This was the worst.
Great Software for Residential Service
Comments: HCP handles a lot of my business for me. It even has online booking features.
Many things. I like the payment options I can give to clients, the calendar sync, estimates, postcard integration, support systems etc.
Sometimes it takes a while to load on the customer's end so they think it’s not working. I think it’s just because it’s encrypted though.
Alternatives Considered: Launch27
Reasons for Choosing Housecall Pro: Because Launch 27 was very confusing for me and to the customers. You almost have to program it out. HCP is much simpler to use and customers prefer it. I ran both systems to test them out.
Switched From: Launch27
Reasons for Switching to Housecall Pro: Because Launch 27 was very confusing for me and to the customers. You almost have to program it out. HCP is much simpler to use and customers prefer it. I ran both systems to test them out.
Housecall Pro Response
3 years ago
Thanks for the loyalty and 5-star review, Chase! And glad to hear you are taking advantage of online booking. Did you know that more than 1/3 of homeowners want to book service appointments online? Great that you are not missing these important folks.
Gets easier to use and better everyday. Support from the company is amazing, they are alway evolving
Comments: HCP is giving me time to market and feels like a partner or mentor to our continued growth and success.
Ease of setup. Kind and patient support team. Did I say patient? After our office manager retired, we were able to implement HCP and within weeks realized that we no longer needed an office manager! It was tough to change my ways after doing “what worked” for the first 28 years, but these last two years with HCP have really helped us grow and I spend about 15 hours/week less sitting at a desk. Our crews like having the power to create estimates and quote work and extras. The payment portal speeds up collections. The software is constantly improving. We are a completely paperless company now, save for permit applications and such. It is so easy to schedule out days, weeks, a month. Drag and drop to move appointments. Creating/changing unit prices is so easy.
Making changes to estimates or invoices to a customer puts you back to the dashboard, which is distracting if you are handling multiple invoices for a property management company for instance. A work around is to open each one in a new window on the desktop. We use the desktop site in the field since the mobile site will not rotate on our iPads and we have keyboard cases. The dashboard shows outstanding invoices when you log on, but you cannot click on them individually to review. No integration with QB desktop, though I may be the only person who has that problem.
The best service management software for small to medium service companies.
Housecall pro was designed with the most important things to be successful in business in mind. They are constantly improving the software, and have estabilshed a community that you can tap into to become a better business. They listen to their users and are proactive. And the mobile version works great! I have Housecall pro fully integrated with Quickbooks Online, offer integrated online booking, offer service agreements, and impress customers with the automated texts and emails. I originally spent I don't know how many hours looking for the right software, trying to figure out what they all actually did, and tried several different programs. I even switched to another software after using Housecall for a year because I thought they were not going to develop their service agreement capabilities, but that
Over the past two years, there have been several issues for which I have needed to use a work around, but most of those issues have been, or are being addressed. Currently the most inconvenient issue is a somewhat clunky estimate process, and the inability to create multi-option estimates from the mobile app, but they are working to solve that issue.
Alternatives Considered: Kickserv and FieldEdge
Reasons for Switching to Housecall Pro: Housecall pro worked better for me and their customer service and online community is exceptional.
Very good quality software for extremely reasonable price.
Comments: A most pleasant surprise that I never planned on having. Now it's hard to imagine not having it for a tool. Progressive changes and additions evolve the software frequently. But user interaction is fairly simple to learn. The capabilities to help with a companies growth and customer experience are immense and always getting better.
A software service I just stumbled upon through a distributors app. Had no plan to sign up at all. I wanted the free gift for completion of a demo. It has helped in ways that I never thought would be a need for my business. My clients appreciate the messaging/reminder of services plus real time updates to arrival. All paperless invoicing saves on overhead. Highly professional looking invoices that provide my customers an itemized description of their service. Customers open an invoice and click the pay link or can pay by credit card reader with standard rates or lower. Easily links to quickbooks. And then automated thank you emails with requests for reviews.
I find it difficult to link my reviews across all platforms available to my customers. Having nearly 100 reviews with a perfect 5 star rating and well written reviews about my services provided, if new potential customers can't see them across other platforms is somewhat useless.
Alternatives Considered: Procore
Reasons for Switching to Housecall Pro: Less expensive and seemed geared more towards HVAC with some pre packaged industry specific templates.
Worst Business Software I have ever used
Comments: Horrible, expensive and a waste of time
Nothing. It's horrible software All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work
Everything. It's horrible software All the functions sound great and useful but software straight does not function. Super glitchy and saved invoices just disappear. Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work
Alternatives Considered: ServiceTitan and Jobber
Reasons for Choosing Housecall Pro: Soho is great and house all sucks
Switched From: Zoho Desk
Reasons for Switching to Housecall Pro: Better features. (But none of them actually work)
Common Sense Approach to Managing your Clients and Employees!
Comments: Sometimes, using multiple software applications, to try and get one job done can be frustrating. Not so with HouseCall Pro. The customer service over chat is so quick and easy, as well as the "tips and troubleshooting" search -- any problems I am having are usually "self-generated." LOL!
This has got to be the easiest "learning curve" I have ever experienced. Coming from a completely different industry, to manage the office here was a bit daunting. BUT - HouseCall Pro made it much easier. a) Customers: Easy to set up customers in system, note their special preferences, create "tags" to track for where they heard about us, and contact them via emails or texts. Each account has the Zillow pic and profile of each of our customers - providing a wealth of information to us before we even arrive to service their home. b) Employees: Love the "personal touch" of adding the photos of our team - Our customers can see who is arriving - and - with the notification system, they know when they will be there. TimeTracker makes payroll a snap, and allows employees the flexibility to check in and out while out in the field thru the app - not tied to a punch clock or computer in the office. c) Scheduling: Easy to use, nice 'color-coding' features for each employee, with options to notify your customer of changes or not. Quickly able to schedule on the fly, thru the phone app. Can look day, week or month with a quick tab change. d) Invoicing: LOVE it --- the team can enter in all their details, which would normally have to be transcribed from paper notes, on the Work Orders thru the phone app. Nice presentation to the customers, with immediate email invoice available, the minute the job is done and paid for. AND it flows to QuickBooks!
Creating "work arounds" for creating multiple sub-accounts for a main client. Sometimes, there needs to be a three layer deep ability to categorize a customer. Example: Parent Company (Main Customer), which has multiple condominium complexes (Sub Accounts of Main Customer)- each one having its own name/ billing account, and then, the need to create sub accounts for each Condo Complex (a Sub Sub Account) - for each individual Unit (for service address)
Long time User Review!!! Love this App and Company
I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software! First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app). The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros. Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park! Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app.
Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding.
Housecall Pro IS the BEST Platform for Businesses
By utilizing Housecall Pro platform, we are much more organized in our processes from Technicians, Customers and Training. Our revenue increased more than 25% in the first year and nearly 30 in the second.
The hands on support from the very top echelon of upper management is unfounded. Nowhere else have we experienced first hand the level of support from all of Housecall Pro's teams from the top COO to the IT Technicians who continually improve the platform.
My most favorite part of this software is the people that back it up. Software is software, it's the people who make the difference. All of the Housecall Pro teams are some of the most amazing people in this world. The software is very user friendly with many features being created to meet the demands and needs of the trades that use. The continuous upgrades to the platform, features and 3rd party extensions that make the user experience more customizable for the intended users. Always pushing the boundaries of excellence.
The accounting side of things for the money transmitted to the bank. Sometimes there are glitches that cause problems within the money deposited transmissions and the tax rate causes errors that are not always an easy fix. The work around to fix the errors caused more work for me by having to go into my quickbooks to change a tax rate then reinstate it to the original rate. Oye' vei ?
Great addition to our small business.
1. Able to stay more organized.
2. Able to send out estimates faster.
3. Able to locate customers accounts faster.
1. Automated text within the app. 2. Start and finish times within the app. 3. Seems like there is always something new to learn and include in to your system. Excited to implement the new apps and features in the future. 4. Responses from the customer service chat are excellent and helpful. 5. Review toggle. 6. Pro Talks and take a lot of time to help make our business successful. 7. I like that every step or change that you make to accounts is documented. 8. The app dashboard snap shot of things happening or that has happened is great.
1. The way the notification stays active when a customer sends you a video message. 2. Sometimes the customers address when clicked within the app does not load properly on the maps you have chosen. Seems to work intermittently. 3. When texting a customer using the HCP provided number within the app and you click outside of the message box it does not allow you to come back in and click and move around the message box. Some instances if you wait to long the message disappears. We have gone to texting ourselves and then copying and pasting. 4. It would be helpful to have a reminder on the dashboard to snail mail invoices when a client doesn't have an email. 5. You cannot copy and paste from a text messaging portion within the app. i.e. Follow up to a previous text. 6. In order to search a phone number or customer on the desktop browser, I have to click within the customer tab. Wish there was a search bar within each tab on the dashboard. 7. Wish there was a way to toggle the reviews within the app with administrator access not tech access. Sometimes when turning on and off the reviews on your smart phone it opens the app automatically when safari is clicked unless you delete the cookies. 8. A follow up button with an automated email in a customers account, on the estimate page would be helpful, showing the follow up date and time and maybe does not allow you after so many attempts.
Comments: Great, I am where I am today mainly because of their system, I wouldn't have been able to manage things like I do today without them.
I love how its evolved over the past 2 years, it has grown as I have. Their team is on point and very intuitive to its customer's needs. I started using the software for the simple reason someone had reached out to me to help them build one, and after a few months of using their software I realized how difficult it would be to do along with my business, I even at one point looked at leaving and did so. I thought I found the answer to my problem with Fusion something, I started to pay them and continued using HCP until I felt comfortable with the new system and rolling it out with my team. After about 2 months I realized they were not on the same level or page as HCP. like I said I never stopped using them luckily, it would have costed me more time and more money if I had. They have been amazing for 2 years and plan on sticking with them as long as they plan on taking my money. They have an amazing Facebook group that has helped me in many situations amazing Pros from all over with wonderful insight.
they will make mistakes as we all do, no one is perfect. I've made so many in the short time I've been in business and I'm not dealing with the volume of people as they do. So I try to keep that in mind when one does come up. Their team really is amazing, I can't say anything bad about them.
Incompetence is Damaging my Business
Comments: We inherited the use of this software from someone whose business we purchased. It looked promising and we decided to transition, which took MONTHS, and involved multiple issues with importing existing customers, even after several attempts to manually adapt our reports to line up with their templates, ultimately ending with a patchy, subpar work-around. This ended up being the approach repeatedly in the following years. We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
When it works, it works well and there are minimal issues. "When it works" is not acceptable.
The support team has only ever responded to issues with inconvenient manual work-arounds. Their customer import doesn't work so I have to send the report to an email and they upload it on their end and can't guarantee how long it will take or how my notes and other fields will import. There is no option to add custom fields to jobs or accounts. There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers. The last 2 days there have been 15-30 minute waits just to get a reply to a chat for support.
Housecall Pro Getting Better With Age.
Comments: We are a small HVAC service and install company. Using Housecall Pro has been a positive experience. It has greatly improved scheduling for both customers and employees. A/R has been a very positive aspect. Integration with QB has made the accounting side of the business cleaner with less conflict. We are now beginning to use the service contract feature. HCP support always respond in a timely fashion and are always seeking to improve.
Seamless integration with Quickbooks is the most important feature. Once we learned to categorize where we wanted charges to show in QB such as "Labor" or "Material & Supplies" then reconciliation became easy. Software is easy to navigate and customize. Scheduling service for our customers is a major feature and increases customer confidence. Our A/R has improved dramatically. More of our customers use the pay online feature and the ability to accept cc payments is a huge plus. Admin settings allow to set cc minimum payments and employee access through mobile app.
Would love have an attachment icon in customer history window indicating service calls that have attached photos or documents uploaded without having to open each one individually. I would also like to have the ability to record customer equipment Model & Serial #'s and connect services to particular equipment. Example: Customer has (5) individual air con systems. Enter Model & Serial #'s, and name systems. Then all future service at that site can be attached to a particular piece of equipment with the ability to run a report. Options for "Summer" & "Winter" maintenance to run reports for recurring future would also be on my wish list.
good for very small business les than 5 employees
Comments: Better than using paper. Scheduling is best feature and better than other tools in the market (as it exists today). Contracting, invoicing, estimating, are only for a very small company. Editing is almost impossible.Changes are made with no advance knowledge. The data importing team (material list and customer list) are wonderful. Interface to quickbooks is not closed loop and is a mess.
HCP has a good scheduling function as it is easy to see a week and move resources around easily. It needs a rolling week versus a static Monday to Friday that is currently deployed. The current scheduling feature is HCP's best feature. Hopefully they will not change it and emulate other software firms that have absolutely poor scheduling functions
Impossible to use HCP to create contracts that are legally binding. Must use docuSign or another application. Invoicing cannot be customized. It is line items based and cannot be summarized. You cannot customize messaging, and invoices end up being most frustrating for customers on big multiday jobs. You cannot create and save your invoice letters. Integration with Quickbooks is a daily challenge, search function is truly a problem with the new release, there is no logic to how jobs and estimates are stored in hcp, hcp calls "jobs" invoices. Imagine getting an hcp "invoice" before the job has even started very confusing to customers and employees until you get used to it. this is for a tiny business or for a team who has no software experience.
Housecall Pro Response
2 months ago
Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at [email protected] - Thank you again.
House call review
App use experience is phenomenal. I have written estimates In a time crunch in the driveway of the customers house b4 a sales meeting. While not ideal, the ability to have something for my client rather than nothing is all the difference. Only Houscall makes this possible.
Housecall over all gets 5 stars , no question about it. The only reason I gave 4 stars is some areas is because I am seeing the potential of the product and would like to see house call achieve that potential. Web based use is definitely not the same experience as the app. Pages bog, cursors lag, and it takes time to write proposals and navigate. While the organization of the web based platform is truly superior, the navigation is not. I choose to log on the web based platform because of the clarity and organizational benefits but I often find myself frustrated, losing unsaved pages or saying “ common”. With that said there is nothing that even comes close to what housecall offers me so take that criticism in perspective to the the truly awesomeness of house call as a whole. I would like to add that house call software engineers have come up with some great ideas! Ideas I never knew I needed but now can not go with out. Features such as street view and home value in the customers page is very helpful. Other helpful features SA colab with employees and sales updates, employee tracking and credit card processing on site are In app features I have been introduced to that I can’t live with out. These features may not seem like the back bone of your business head on but i can tell you in hindsight they all add up and contribute to your over all competitive edge.