HubSpot Sales Hub Reviews

Sales Hub helped us grow our sales team while keeping track of details

Comments: We needed to onboard a large amount of salespeople and integrate it with Linkedin Sales Pro. It works well with our marketing hub as well as our CRM (Which are all HubSpot.) There is a rich amount of integration that makes it easy to use across multiple platforms.

Pros:

Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage.

Cons:

It is a little expensive and not good for a small sales team.

Alternatives Considered: ActiveCampaign

Reasons for Choosing HubSpot Sales Hub: Salesforce was REALLY complicated and really expensive. They sub-par support.

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: Price, features and scalablility

Your Ideal Companion for Effective Negotiations

Comments: As a sales representative working for a reputed firm, I understand the importance of an effective sales management tool that can assist you in comprehensively managing sales leads, appointments, and results. That's why I decided to switch to Hubspot Sales Hub. Initially, I was skeptical about the free limit width of the product, but after using it, I upgraded to the paid version, which was easy to introduce as the paid cost was not high. I was impressed with how easy it was to use the product, and the functions required for sales were all covered. Hubspot Sales Hub allows me to customize the appointment registration function and expand the range of documents and materials I can use. The records left a detailed history of actions, enabling me to monitor the engagement levels of my contacts, including whether they viewed the material or not, which pages they viewed, and how many times.

Pros:

I appreciate that Hubspot Sales Hub caters to sales management, offering all the necessary functions for commercial negotiations. I can customize my appointment registration function using this sales center by utilizing the calendar as a paid service. Additionally, the number of documents I can use as materials aren't limited, making it easy to expand the range of usage. The recorded contact activity feature provides a detailed history of actions, whether the material was viewed, which pages were considered, and how many times, keeping me updated with my contacts.

Cons:

While using Hubspot Sales Hub, I realized I needed additional products like Marketing Hub and Service Hub to enjoy all its benefits. It can confuse a user who may not understand how to efficiently use Hubspot's various products.

Awesome product, absolutely terrible onboarding experience

Comments: HubSpot Sales Hub is a great platform, but their onboarding process is probably the worst I've experienced from a SaaS provider. So I'd advise you against using the software if you want their help in getting the software up and running quickly.

Pros:

Ease of use and automation capabilities.

Cons:

The onboarding experience. They insist on charging for onboarding support, but don't really give you the support you need and completely lack ownership over the process.

Alternatives Considered: Zoho CRM and Pipedrive

Reasons for Switching to HubSpot Sales Hub: Ease of use and level of automation by design in the system.

HubSpot Fits Most Organizations

Comments: From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent!

Pros:

Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.

Cons:

Nothing. It's a great tool that has been an excellent investment for us.

Great Product

Comments: Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results.

Pros:

I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress

Cons:

One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool.

Great Sales CRM for Multi-Use

Comments: HubSpot Sales CRM is a great tool for tracking sales opportunities, automating sales processes, and staying up-to-date on all sales actions.

Pros:

HubSpot is great for tracking deals and sales opportunities in many different ways. As a user for my professional job, I have also adopted HubSpot Sales Hub for my personal business.

Cons:

Some difficulties with open text fields when creating email templates and sequences. This is a feature that would make the dynamic components of templates much better.

Best across the board

Pros:

Extremely versatile, so many features that we haven't begun to utilize. I think the most important feature is that we can track when our emails are being opened.

Cons:

The interface can be more user friendly, and designed a bit better. It took me time to get used to the layout and understand what is where. It wasn't intuitive.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: The free trial and the features were excellent.

Great product for sales and contact development

Comments: We enjoy HubSpot. I like how it integerstes easily with many other apps and platforms.

Pros:

HubSpot is easy to implement and very easy to manage on a day to day basis. This product offers very helpful insights into my contacts and how they interact with our content and communications.

Cons:

I feel like HubSpot is a little stingy on the features they offer at lower price points. They hold on to better features that are too expensive for smaller companies to afford.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: HubSpot was easier to use and implement.

Helps me close business

Comments: It works welll!

Pros:

Hubspot has been helpful in tracking leads, new business & scheduling appointments

Cons:

Some features are cumbersome & not needed

Sales track at its finest

Comments: I love the features and has tremendously helped me monitor all my transactions and increased my productivity.

Pros:

I like how Hub Spot is organized with the ability to call and make comments to ensure all pertinent information are visible.

Cons:

It would be better if aesthetically the layout out would be more appealing just for it be visually attractive to the user.

HubSpot

Comments: I use this daily with two of my clients for Account-Based Marketing Campaigns.
Great for Lead-to-Account tracking as well as ongoing account management.
Ties into HubSpot's CRM solutions well, so it's very convenient for the whole client management lifecycle. Also love that it's free to start out with, so I can test it with a client so they can see if they like it or not before committing to the paid version (which also isn't really necessary until it has demonstrated value in the free model. This platform can act as the central operations center of any sales and marketing strategy.

Pros:

HubSpot is a great solution for managing most sales and marketing campaigns, and the Sales Hub is no exception. The ease of setting up pipelines, tracking contacts, logging notes, and especially scheduling follow-ups for each contact makes this an ideal platform for lead generation and account closing processes. One killer feature is that when you're setting up a Company in the system, you simply enter their website and it auto-populates all the essential contact data - making it so easy to quickly get your cold-calling lists setup so you can get to work reaching out to individuals within the Companies.

Cons:

I feel there are some redundancies in the way 'Deals' and 'Lead Status' pipelines are managed, but easy enough to work around them and set them up as you see fit.

Alternatives Considered: Salesforce Service Cloud, Zoho CRM, Pipedrive and Nutshell

Reasons for Switching to HubSpot Sales Hub: I prefer HubSpot because it integrates so easily with other 3rd party systems (specifically Mailchimp and LinkedIn)

My Favorite CRM

Comments: I first used the Hubspot free version until my company decided to switch from Netsuite to Hubspot for our CRM. I didn't realize how much more Hubspot could do until I had the paid version. I have used 5+ CRMs and Hubspot is by far my favorite.

Pros:

Easy to use. Very intuitive even for the non-technical savvy user. Ability to create custom scheduling links to send to prospects. Ability to integrate with numerous other programs to really streamline your workflow and save you time! Ability to create beautiful email templates. Ability to create links to documents, videos, images, and more to embed into emails. Get open rates, click rates, time viewed, etc. App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact. Easily track sales pipeline on an interactive dashboard. Automatically logs events and emails through linked calendars and email inboxes. Can launch calls from site and app, log type of call, and record the call!

Cons:

I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot Sales Hub: My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

Switched From: NetSuite

Reasons for Switching to HubSpot Sales Hub: My company was not fully utilizing Netsuite and it didn't have as many features as we liked with Hubspot. I think it was also cheaper but I didn't authorize the switch nor make the purchase.

The best applications for organizing business, managing offers and sales teams

Comments: When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future.

Pros:

The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice.

Cons:

Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it.

Intuitive and cost effective CRM

Comments: We love this solution for monitoring our client engagement!

Pros:

The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.

Cons:

There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.

Alternatives Considered: Insightly

Reasons for Choosing HubSpot Sales Hub: Looking for a more cost effective option.

Switched From: Zoho CRM and Insightly

Reasons for Switching to HubSpot Sales Hub: Same functionality for a better cost.

"End to End Sales CRM tool HubSpot, Many Integrations & Workflows"

Pros:

One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.

Cons:

There are a few flaws in CRM automation module. Need to address which definitely adds to this great product.

Alternatives Considered: Freshsales

Switched From: Zoho CRM

Reasons for Switching to HubSpot Sales Hub: Seamless Integrations

The perfect system for all needs that enables us to accomplish a lot in one place.

Comments: Hubspot's tremendous capabilities helped us manage all functions in one place, and collaborate more effectively with colleagues as well as clients.

Pros:

I love the fact how Hubspot automates our marketing and CRM processes, I really enjoy the way Hubspot functionality allows us, as it is easy to use and enables us in simple steps to create folders for all our customers, manage their data and orders, save all documents associated with them, and archive correspondence. I really appreciate how job automation with Hubspot gives us more high-quality capabilities that help us manage workflows, assign tasks, categorize and reach customers instantly, and Hubspot makes it easy to send links, images, and offers to consumers, take orders and inquiries, create tickets for them, and respond to them, plus Keeping records of all those operations. Hubspot also collects data and generates analytical reports, which helps us make smart decisions.

Cons:

Hubspot is all-in-one in a nutshell, and with practice and practice, you'll find nothing to dislike.

It does what it should - unfortunately Im just not a fan.

Comments: Its great because everything is in one place but its also not the best user experience because everything is in one place. It gives the feeling of a puzzle where all the pieces sort of fit together but not quite.

Pros:

It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like. Pretty much everything, which is super valuable. It creates a contact and company/account overview that is visible to colleagues which makes communication easier and ensures that everyone is on the same page. This is particularly great if an account is passed from one person to the other or a colleague is not available to give you the run-down.

Cons:

- There is this general issue I have (or struggle with) when it comes to Hubspot is all the different tools that they have and how they all sort of work together but also maybe not. And its sometimes hard to know which "hub" you are in and whether that communicates with other places. - Relevant to the previous point, the pricing structure that comes with it is also not seamless, definitely not a nice user experience. It's like buying fruit at the market but you get a pear and an apple but there's also a larger apple, but have you also considered taking a look at our melon offer? and so on...

HubSpot is the best CRM I have ever used

Comments: HubSpot has become a foundation for our entire business. It houses all of our clients and prospects information plus all important stats for each. It is such a vital tool that helps compliment everything we are doing as a company. I do not know what we would do without HubSpot.

Pros:

HubSpot does most all of the work for you and collects your client and sales data through integration. My cold call efforts do not need to result in tons of data entry but rather allows me to enter my notes and sales data into the HubSpot profile that is created through me simply sending an email.

Cons:

I have found the duplicates and some time triple copies of data have been found in HubSpot. This makes managing data and notes challenging. They have a merge feature but this is time-consuming and cannot be undone so at times it feels like a risk.

Powerful tool, but takes a lot of time and money to get there

Comments: Neutral

Pros:

The product has a great deal of capability if you know how to tap into it

Cons:

Very difficult to implement, very little support of integrated apps

Alternatives Considered: Zoho CRM, Airtable, Pipedrive, Nutshell and Salesforce Sales Cloud

Reasons for Choosing HubSpot Sales Hub: Integration abilities

Switched From: Airtable and monday.com

Reasons for Switching to HubSpot Sales Hub: Ability to handle contacts

Simplifies Everything, Streamlines processes

Comments: I have saved substantial time, money & resources by using HubSpot Sales Hub. It works seamlessly with marketing hub and automation. I would purchase the full HubSpot suite if I were looking for a new software.

Pros:

-As a lead generation manager with a marketing background, sales hub is a breeze and intuitive! -Easily identify new leads, sort leads and assign leads manually or via workflow! This saves time, money, energy and alleviates any concerns of one rep receiving more leads than another. - So many tools for sales to leverage! Sequences to customize, notes in CRM and robust contact profiles.

Cons:

-Pipeline tracking could be a little more intuitive. It would be excellent to add features including probability of closing during time periods and a cleaner view of who is working the lead. -Setting up sales pipelines and workflows is time consuming BUT WORTH IT.

Ease of functionality and reliability

Comments: The ability of sequences and setting up calls and other tasks to project the stream of to-dos in a given week/month.

Pros:

Tasking system for reminders and follow-ups, then the ability to run reports from tasks and emails.

Cons:

like any software, there are some hiccups in updates and bugs but that is to be expected! They do a great job in response and fixes.

Non-Profit Excels with HubSpot

Pros:

I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.

Cons:

As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.

Great tool that keeps us organized (can get expensive)

Comments: It has been good. Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.

Pros:

I love being able to get a quick view into the actions of our sales team. As the Marketing Manager, I am constantly handing leads to the sales team. With Hubspot, I am able to track the progress of that lead to ensure things continue to move in the right direction.

Cons:

The thing I like the least is that it seems like Hubspot is adding more features and functionality however they are adding them with the bigger companies in mind. We are a growing company that likes to employ more of a start-up mindset. So when features get added that don't matter to our team we are still subject to the subsequent pricing changes.

Great way to introduce automation to your sales team

Pros:

The basic end of the software is relatively easy to use, allowing new users to be up and running in an afternoon. Integrations are quick and easy with other systems from gmail to Salesforce. Once templates and sequences are up and running, sales staff can easily and confidently manage their own marketing. The ability to create offline tasks is a great way to formalise your sales processes, and get either your outbound or inbound sales teams closing more business!

Cons:

It would be nice if the sales version allowed you to send on behalf of another user. Whilst you can see stats, set up templates and add contacts, when it comes to the crunch the person signing off the emails has to send them. Also, some of the limitations are far from clear, because upgraded functionality is always visible, if you have a mix of paid and free users this can lead to a lot of confusion.

The Best Free Sales Tool Around

Pros:

As a free means to track sent emails, nothing even comes close! After being introduced by a friend of mine to Hubspot's Sidekick, I immediately had my entire team install it. Not only does notify you when a sent email has been opened (which if you are in sales you understand the value), but it also allows you to automatically create a new contact in your CRM when a new message is sent to an unrecognized domain.

Cons:

I am not sure if it was in between updates or roll outs but 2 years ago everyone on my team including myself had to delete and re-install sidekick. It has since straightened out but while the glitches occurred, we wasted a lot of time with correction process.