---
description: Learn more about Keeping.com pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs.
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title: Keeping.com Pricing, Reviews & Features - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Keeping.com](/software/139940/keeping-com)

# Keeping.com

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> Keeping is the easiest way to share an inbox in Gmail.
> 
> Verdict: Rated **4.8/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Keeping.com?

Keeping is for any team that is still sharing a password or using a Google Group to manage your shared inbox.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 15 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Katsu Ventures
- **Location**: Brooklyn, US
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$12.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Free 30 Day Trial
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 207 more

## Features

- Alerts/Escalation
- Inbox Management
- Knowledge Base Management
- Macros/Templated Responses
- Prioritization
- Queue Management
- Reporting & Statistics
- Third-Party Integrations
- Workflow Management Software

## Integrations (8 total)

- Asana
- ClickUp
- HubSpot CRM
- Jira
- Linear
- Shopify
- Shortcut
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Chat

## Category

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews)
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Keeping review" — 4.0/5

> **Jesse** | *April 16, 2025* | Philanthropy | Recommendation rating: 7.0/10
> 
> **Pros**: The system is pretty easy to use, navigate, assign emails to staff.
> 
> **Cons**: If you have a large team with different assignments, it can be confusing to ensure you assign the email to the right people
> 
> Since installing keeping, our experience has been a really positive one, with little to no issues

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### "Game-Changer for Our Business - The Best Purchase We've Made\!" — 5.0/5

> **KC** | *September 3, 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The support was super fast and responsive and we didnt feel like a number. THe price point is perfect for small business starting out and has the features of a huge provider without the pricetag. THe ticket management has saved us so much time and money and has increased our customer satisfaction score immensley.
> 
> **Cons**: Hoping there is some kind of mobile integration or app in the future as in your gmail app you have to go into flders and go Helpdesk which i forget to do but that is such a small issue compared to all the great features it does well. I am pleasently suprised and its one of the best moves ive made 🙂
> 
> We are absolutely blown away by Keeping. The support we received from their team was fantastic—personable, thorough, and incredibly responsive. The product itself is a lifesaver for our disability support business. It has solved so many of our communication pain points, allowing us to ensure consistent, high-quality care without the fear of emails falling through the cracks.

The seamless integration with Gmail and our Google Workspace was the icing on the cake. Honestly, for the incredible price point, this was the single best and most impactful purchase I have made for our company, and it didn't break the bank. I would wholeheartedly recommend Keeping to any business, big or small, that uses Google Workspace. It’s a total game-changer\!

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### "This software has fixed a business problem" — 4.0/5

> **Chris** | *December 31, 2025* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to implement, easy to learn. Sits inside of Gmail which was a must for us when finding a solution (as opposed to an external email system that we needed to log into). Support is very responsive and thorough if we have issues to work through or just need additional training.
> 
> **Cons**: It is difficult to know who the email is from and who is cc'd on the emails. There are ways to know, just not front and center. There are some things that can be improved upon, but overall a great system.
> 
> Experience has been positive. This solved a problem we had and made us more efficient. We have consolidated 3 emails into 1 and improved our customer experience.

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### "A refreshing expirience after using Zendesk" — 5.0/5

> **Luka** | *June 7, 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Simple \& direct interaction with our clients using a native tool as email for both of us without having to deal with cumbersome ticketing tools.

No learning curve, no adjustments, no "write your text here" in the emails, just use the email as you use it.
> 
> **Cons**: Well it works only with gmail. So an addon for outlook or similar would be a great step improvement for us.

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### "Keeping for I-SEC TECH" — 4.0/5

> **David** | *May 17, 2024* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: What you see is what you get integration into Gmail, clear and easy to manage.
> 
> **Cons**: No option to include a customer satisfaction survey
> 
> Very easy and straighforward migration from our previous supplier. Very easy to understand the logic and navigation.

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## Links

- [View on Capterra](https://www.capterra.ca/software/139940/keeping-com)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/139940/Keeping-com/> |
| en-AE | <https://www.capterra.ae/software/139940/keeping-com> |
| en-AU | <https://www.capterra.com.au/software/139940/keeping-com> |
| en-CA | <https://www.capterra.ca/software/139940/keeping-com> |
| en-GB | <https://www.capterra.co.uk/software/139940/keeping-com> |
| en-IE | <https://www.capterra.ie/software/139940/keeping-com> |
| en-IL | <https://www.capterra.co.il/software/139940/keeping-com> |
| en-IN | <https://www.capterra.in/software/139940/keeping-com> |
| en-NZ | <https://www.capterra.co.nz/software/139940/keeping-com> |
| en-SG | <https://www.capterra.com.sg/software/139940/keeping-com> |
| en-ZA | <https://www.capterra.co.za/software/139940/keeping-com> |

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