Rentals United Reviews

Outstanding Customer Service

Comments: We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!

Pros:

I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.

Cons:

You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!

Couldn't be happier!

Pros:

We switched to Rentals United and the experience has been awesome! They have excellent customer service, their training is very well organized and helps you feel confident adding new channels to distribution before you are on your own, and their troubleshooting process is so much easier than what we have worked with in the past. We saw an immediate increase in bookings across our hotel channels and haven't had any issues stemming from their software. They have excellent communication and respond very quickly!

Cons:

No cons so far! Easy to use, love the layout, good design, increased our bookings and website placement.

Software with good ideas but unethical management, terrible functionality and poor communication!

Comments: The idea of ​​simplifying the procedures and needs in the hospitality sector and the tourists apartments that they propose is great, many useful and value-added services for the owners and managers that they claim to have is really incredible, ...BUT the reality is different , because not all of them work, channels outside of Booking.com, Airbnb and Expedia, hardly have reservations, if not none, not to mention that for years the synchronization has been poor and problematic, in addition to being super slow in everything, any update, change or bug, it took forever, sometimes weeks ...horrible! ...Even so, after several years with them since their inception as a company, putting up with all their beginner mistakes, and in the pay-per-use mode, at the end of 2020 in the midst of a Covid 19 pandemic and disaster in the tourism sector, they forced me to change to a monthly payment plan or leave the platform!!!, they don't care about all the years, times and resources that our company dedicated to them, they told me: either you pay about 90 euros per month, or you leave the platform. ....decide for yourself if you want to work with such a company... In the last months of 2019, I must admit that for some reason, customer service improved a bit compared to previous years, but nothing else, at least for me, with the experience of so many years with them, it is worthless the mandatory monthly payment that they demand. , I COULD NEVER RECOMMEND this software to anyone!!!

Pros:

They have a great idea, but have never quite managed to make it work...

Cons:

Some people from Rental United customer service should give them a medal for good work, endurance and exemplaryness, they are really good, for putting up with so many complaints and software malfunctions, and still giving such good service.

Good value for money and customer support

Comments: ALL IN ALL, good value for money and a solid product that is being improved constantly.
Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.

Pros:

STRONG POINTS 1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London. Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue. 2. PRICE The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay. You can integrate some external software which I describe below and that costs extra. 3. INTEGRATION WITH OTHER SERVICES We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great. For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually). These apps are optional, and you pay extra for them, but we are glad we found them!

Cons:

Free FEATURES could improve 1. BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function. 2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU. 3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.

The channel manager you are looking for :)

Comments: I'm really having a positive experience with RU, special thanks to [SENSITIVE CONTENT HIDDEN]. She gave me really all support I needed! I would

Pros:

The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time! The setup time to make everything ready from zero 'til you are ready to work is really impressive. Excellent support from their team whenever you may need help or have any issue.

Cons:

The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb. The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone

The worst company in the market

Comments: We did a 2 month test with connection with bookingsync for multi units. Complete disaster, wrong prices calendars show booked guests couldn’t book for certain days, wrong accountings connections. And sending us bills for months after we cancelled our agreement. Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit

Pros:

Great promises zero delivery, huge problems with connections

Cons:

We are 100 mill company we manage over 1000 units Very bad communication, not answering our calls not addressing our technical connection problems. Company have lied to us that has connection with bookingsync. Complete nightmare the worst experience in last 6 years

Rentals United is a must-have for large-scale property management on OTAs

Comments: Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.

Pros:

It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS.

Cons:

Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there.

Worse software/service I have ever used

Comments: We continue to use Rentals United because of our existing integration and a sort of "better the devil you know" outlook. However the many, constant issues we have with the service and support are close to pushing us over the edge to find an alternative.

Pros:

There's really not much positive to say about Rentals United. They do allow us to list our rentals on a variety of channels (VRBO, Booking.com, Expedia) but their product is barely usable in a variety of ways. Really the onl

Cons:

Our main interactions with Rentals United are via their API. Our in house PMS software connects to RU and pulls in reservation information, syncs calendars, pricing, taxes, etc. Rentals United API is antiquated (XML only) and barely functional. The endpoints frequently change with no prior warning, and you can tell they have no QA because we'll see that the change was some misspelling of an existing attribute that caused our integration to stop working. We have to depend on a "comments" section in each reservation to pull in vital financial information like how much the guest paid in cleaning and taxes. This information is frequently omitted and RU support just throws up their hands and claims ignorance as to why its not provided. Almost every interaction with support is drawn out and doesn't lead to any positive outcome.

Overall great company, there are some part still can improve and grow together

Pros:

Multi-channels,Quick support Good account manager (Ms Vivian ) The important part is system stable and a responsible account manager for our company

Cons:

Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong. Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

Powerfull channel manager, but withour any futures

Comments: I don't like them, but I need them...

Pros:

They have integration with planty of booking channels, but general they focus on high number amount of integration not on important ones. They don't have integration with VRBO and Home Away, one of the most important channels on earth... Also, they are poor in tools and futures... With this high price they should be multi task app

Cons:

When something broke or I need some information, you wait ages for replay and sometimes you didn't get correct answer. I'm sick even when I think that I need help from support. Also they not polite and nice Integration, should be with more important channels

The Juice is NOT worth the squeeze

Comments: We were looking for exposer on the "map pack" basically Googles exposer for hotels in our area. This service was supposed to provide this. In a round about way it did but units were so obfuscated we did not see any return on our investment. Exposer on their channels was time consuming to set up, payment to and from Channels(vendors) vary, trying to create a uniformed policy was not possible. We did not file an account closer ticket so our account renewed when we ask for a refund the denied it. Even though we had not used this service at all in 4 months. Not impressed.... On a up side their customer service response was quite good.

Pros:

Tons of channels to advertise on, no idea on ratings of channels .

Cons:

Every channel you set up has a different policy, you have to set up each one separately, not worth the time and effort, for the amount of exposer and return we received. Payment options vary from every channel. a uniformed accounting system would be amazing, but not available. We canceled our account after 10 months, and pulled all our units from service, we did not file an account closer ticket, our account renewed, we ask for a refund,( we were not using the service ) and was denied. Not what I would call "Customer oriented". We do not use this service now and will definitely not use them in the future when our needs or goals change.

Sub-Optimal Channel Manager

Comments: There were several missed cues early in the transition which is to be expected. However, when it occurred again (and again..)- I was told it was attributed to their partner and had nothing related to their service. After 5 months, I've opted to move to another channel partner. A big reason for my change was the lack of value for money. I relayed that I was transferring and closing my account due to the high costs associated (I was being charged a % of EVERY booking) and within 5 minutes, I received an email stating they just launched a 'fixed pricing plan just yesterday' and would I consider staying. Further, I've been told by their billing department I would be billed for all reservations transacted regardless if their system can no longer confirm that the guest had committed to a booking. For example, I would be held accountable the cost of a reservation made 8 months in advance, although the guest can still cancel. Really? Informed them, I would happily submit payment for confirmed arrivals up until the last day of the channel connection was still connect. Haven't heard back...

Cons:

cost

Does everything you need it to do!

Comments: We were a very early adopted of RU platform some 4 years ago now and have seen huge improvements in speed of the site, response time to issues and the general professionalism of the business. RU is at the forefront of channel connections and simply do what they say they can do. Our key account Manager [SENSITIVE CONTENT HIDDEN]has been excellent over the last year or so and has added a human touch to some complicated tech issues.

Pros:

It just works, makes very complicated connections fairly straight forward, with very little training my team learn how to use the software quickly. The most important element is 'trust' and we trust Rentalsunited with our properties connections.

Cons:

User interface could do with a little updating.

Rentals United is terrific, we are very happy with their dedication and service!

Comments: You get rich data integration with several dozen listing sites, including the "major" ones like Booking.com, AirBnB, Expedie, HomeAway/VRBO, etc. Set rates once in your own dashboard, and it propagates automatically to all listing sites (that alone is worth their very reasonable price). Bookings appear automatically in your dashboard, along with guest contact info., amounts, etc. Their system is real-time, and transactional, so no double-bookings. Really, what's not to love?

Pros:

Innovation, plus predictable, flat pricing model. Response time is excellent, and we have many clients reporting very good results from their experience with Rentals United. We appreciate their dedication to perfecting their products and service.

Great Software

Comments: With Rentals United i can have availability and prices connected on different platforms.

Pros:

Rentals United its easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you

Cons:

Nothing to declare. I liked the software

Rentals United has been extremely useful in our business

Comments: I am not note most tech savvy person but our Key Account Manager is always available to provide more personal support when needed. This has been crucial for us to have had an additional person to communicate with.

Pros:

I love that the software is user-friendly and that they offer manuals specific for every channel connection. That guide helps immensely. Photo upload is simple, and updates are easy to make when needed. I also like that they personally email me to notify me of additional channels that may be beneficial to my business or other updates. The help desk is also quick to respond.

Cons:

The live chat option has not been a supportive venue.

Very good business partner

Comments: Bookings from different partners that as a small company was difficult to work directly with them.

Pros:

The account managers are great! Especially always very helpful! Always looking into any situation we bring to them. I like the channels

Cons:

Serves often crashes, unable to look at reservations, cvc for credit cards missing. That's it! Solve that and you will be the bomb!!!!

SERIOUS PROBLEMS AT CUSTOMER SERVICE

Comments: The product was extremely cheap but by the end this became quite expensive as we didn't realise more than 2 connections with channels and the customer service always gives formal answers without any professional interest.

Pros:

The system was very reliable with the few channels that we suceeded to be connected (only 2 channels!!!)

Cons:

They didn't provide any kind of help in order to suceed to connect any oof the available channels. Our account manager was absent for almost 3 months due to pregnancy and there was none to help us complete the connection with the several channels. The customer service was always answering by refering us to other pdfs with the relevant information that was never complete!!!

5 Stars Rentals United!

Pros:

Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager.

Cons:

Nothing about the software deserves the 'Cons'. All technology has its ups and downs but RU definitely over weighs the cons.

Rentals United

Comments: We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request.

Pros:

We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request.

Cons:

still lacking some basic features such as the ability to assign an internal name to each property.

Fabulous Support

Comments: Rentals United has enabled our company to push our holiday rental homes to more websites whilst integrating with our booking management software.

Pros:

After quite a few teething issues Rentals United and their team worked with us to ensure each of our issues were rectified. Now the system is fantastic and integrates seamlessly with our current booking software.

Cons:

A few teething issues which were sorted out quickly and professionally.

Great service from rep

Comments: Rentals United seem to be looking to expand their network and opportunities offered to us.

Pros:

Fairly easy to map products with each site clearly separate

Cons:

Can not create rules for tariffs which limits what we can offer guests

Easy to use but expensive

Comments: Excellent support and training

Pros:

I was new to using a channel manager and RU is easily to implement into your business and the training and support is excellent even when they are on the other side of the world!

Cons:

Some limitations if you want to use it as your channel manager and booking software - we implemented with another software to track bookings and create cleaning lists - which does make it quite expensive.

Rentals United Strive for the Very Best!

Pros:

- Excellent Direct API Integration - They bandwagon into the latest, and popular Channels - The Key Account Manager follow up, and drive tasks to closure

Cons:

- Direct Relationships to Channels should be improved, at least the popular ones - Faster Integration Time connecting to Channels

excellent work

Comments: We have been working with [SENSITIVE CONTENT HIDDEN] as our account manager. Very pleased with our work so far, friendly and fast support.

Pros:

Ease of use, straightforward interface, integration with all largest platforms and services providers in hospitality sector.

Cons:

None that we have noticed so far, maybe a bit pricey, but costs its money in saving time spent on a same job done manually.