Wagepoint Reviews

Wagepoint to the rescue

Comments: Great customer service and easy use of product.

Pros:

As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.

Cons:

Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.

Must Use Payroll Software

Comments: Wagepoint is our go-to payroll processor. It is super user-friendly, for both myself as the administrator and for our client's employees. We have 16 of our clients on Wagepoint, and that number is continuously growing as it's the processor that we recommend if our current/new clients are looking for a change, or haven't even started on payroll yet.

Pros:

Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages. Their customer support is extremely professional, and I have only ever had wonderfully helpful people. You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile! Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!

Cons:

Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though. The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.

Alternatives Considered: Payment Evolution

Reasons for Choosing Wagepoint: More user-friendly and better functionality.

Switched From: Quickbooks Online

Reasons for Switching to Wagepoint: Payment Evolution doesn't have the ability to remit ROEs on your behalf or T4s.

Waste of Time and Money

Comments: Run away!

Pros:

It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.

Cons:

We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.

Easy to use and good interface

Comments: Love that it has reduced the amount of time it take me to complete this task.

Pros:

Easy to set up, customer service is great and really simplifies the reporting and integration to QBO. Approving/matching journal entries vs creating them. A huge time saver.

Cons:

WSIB support would be helpful, or links to references that would help determine appropriate registration requirements.

Service Extraordinaire!

Comments: The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand.

Pros:

Wagepoint is very user-friendly and intuitive.

Cons:

Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.

A payroll systems for all Canadians... even QC

Comments: Wagepoint has the ability to process all provinces' payroll, a lot of platforms will not accommodate QC.
We had to transfer all our employee payroll amounts into Wagepoint to ensure our T4s would be correct at the end of the year. Wagepoint took this task on for us to ensure everything would be correct. The cost to have this done was considerably less than it would have been if our accountant was to do it.

Pros:

The ability to calculate and pay QC employees taxes and deductions. Self service- each employee can control their own profile, in the sense that personal and banking info can be amended as necessary. The customer service is excellent. Very user friendly.

Cons:

When you are submitting the payroll amounts, the contractors and employees are on the same page for an overall view of the payroll to be deposited. I would prefer to have the groups separated as we pay contractors and employees at different times and I am having to constantly 'click- pay or no pay'.. leaves room for error.

Wagepoint Rocks!

Comments: I very much enjoy Wagepoint - and if there's any struggles or questions, the support team is a quick email away. Their support team finds you the answer and actually helps you, which is why I didn't bother using QBO's built-in payroll... Their support team is nowhere near as helpful as Wagepoint's.

Pros:

Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease. The auto source deduction remittances have also been a huge life saver - less things to worry about!

Cons:

If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!

Top Canadian Option for Payroll

Comments: It is the only payroll software I use for my clients and is the recommendation I make to others when consulting on payroll software. Wagepoint is a great company with incredible people. In the past 18 months I have been using Wagepoint I have had nothing but incredible service and happy clients.

Pros:

Customer support is incredibly fast, efficient and knowledgeable. Product is easy to use and thus my recommendation for small business owner's doing their own payroll. Reports are better visually than other payroll providers. Great value for money.

Cons:

I don't like the prefill on the stat holiday calculation based on 1/28. In reality stat holidays are bit trickier to calculate in Alberta than a straight formula.

Alternatives Considered: QuickBooks Online Advanced and Quickbooks Online

Reasons for Switching to Wagepoint: QuickBooks Online payroll is a disaster that needed way more testing before it was released. From my clients using it to do their own payroll I have seen nothing but problems that were difficult to resolve due to QBO support staff being unknowledgeable re Canadian payroll.

Very pleased

Comments: I have been very pleased with the level of support I have received. In particular, Wagepoint did a great job solving an issue after the recent transition in November 2020 out of "QBO advanced payroll."

Pros:

I am grateful for the automatic export of journal entries to QBO and the employee classing features which help a lot with management accounting and generating reports.

Cons:

The setup is a bit challenging and the price is a bit steep for my smaller clients.

Does everything you need

Comments: I recommend Wagepoint to all my clients. It is easy to reach customer support and use.

Pros:

This software does everything you need it to do - it definitely competes against the market leaders (Ceridian, ADP) and is significantly less expensive.

Cons:

I would like some more advanced reporting options.

Alternatives Considered: Dayforce HCM and TelPay for Business

Reasons for Switching to Wagepoint: Wagepoint does everything I need it to do at a lower price. It's ideal for small to mid-sized businesses. I have not tried it for larger companies, but I'm sure a price can be negotiated.

Excellent customer service to back up a very user friendly product

Comments: Aside from the report period variation described above, Wagepoint has been very easy to use and the customer support (when needed) has been very quick and helpful.

Pros:

-Very user friendly for business owners as well as bookkeepers -Easy set up and clean dashboard -Employees love direct deposit and ease of access for paystubs/T4's -Business Owners like the WSIB and Tax payments

Cons:

We recently underwent a payroll audit and had to produce 12 months of reports. Although the source deductions must be calculated and remitted monthly by Wagepoint on the back end, the only reports available on the user side were based on pay periods. Since my client has weekly payruns, it was very tedious to download each week and the auditor was not thrilled having to consolidate it and try to match monthly remittances.

user-friendly, excellent support. Functional

Comments: I am happy with this software so far. And I like easily and quickly reachable support when I need them.

Pros:

I like the clear layout of all functions, including reports. after ADP - it is a relief to use reports here. Flexible in different payment options

Cons:

I'd like the software to add functions: to calculate Union dues automatically based on hours worked (not on the amount of earnings). to calculate HST automatically for contractors To add the option "Vacation" paid to Contractors. Unionized contractors have 10% VacPay - I add it manually every week, together with Unions dues and HST

Alternatives Considered: Quickbooks Online

Reasons for Choosing Wagepoint: ruined settings (not taking payrol taxes from Vac pay that was added and subtracted, messed up with T4 and T4A, submitting wrong T4As, entering vacation amount in income, while we didn't see them on summary and found out later, when workers told us that CRA demands T4 people to pay some amount from T4A. and we were tireed of awful reports for weekly use, absolutely not user-friendly - it was a headache to find numbers there

Reasons for Switching to Wagepoint: recommendations

We use lots of Software. Among them, Wagepoint is my most favorite one.

Comments: Wagepoint support team helped me a lot. They created customized GL for my client, created incomes and deductions codes for my clients. Whenever I have question, I always get help. I have learned a lot from the support team. So professional and powerful a team.

Pros:

Easy to use, friendly, professional, functional. I real appreciate Wagepoint Support Team's help. The excellence of the support team is the top reason for me to recommend Wagepoint to my clients.

Cons:

I hope the deductions can be imported in the near future. I like the earnings import function.

Alternatives Considered: Dayforce HCM and QuickBooks Online Advanced

Reasons for Switching to Wagepoint: Grant Thornton made the decision.

Great product!

Pros:

I really like the ease of setting up a payroll to run and how simple it is to pay hourly and salaried staff. Updating employee data is simple. I also like that a GL can be assigned to particular earnings or deductions. I also like getting the confirmation email after the payroll has been submitted as a peace of mind to know that it's been processed. Customer support, although only through email, is amazingly fast and often resolve an issue within two messages. Integration with other timesheet apps is easy and makes processing payroll that much faster. The online support documents are helpful when you need a high level or quick answer to a question.

Cons:

I find the reporting is very limited - it would be nice to create a custom report with specific parameters, as well as a choice of output options on the report. Some reports are only available in a pdf format, which is not always the best option. I also find mapping the chart of accounts for accounting integration is difficult and it is almost impossible to find where an error is without involving assistance from Customer Service.

Best payroll provider!

Comments: We switched our payroll from Ceridian to Wagepoint 2 years ago. I dreaded having to login to Ceridian because it was so archaic and not user friendly at all. It was so hard to find information. I could feel myself getting emotionally frustrated. I hated that I was asking my employees to also use such an outdated piece of software that would also cause them frustration and pain. Then I switched to Wagepoint and my biggest regret was that I didn't switch sooner. Wagepoint is sooo easy to use, it's incredibly automated and their team is incredibly helpful. I never have to worry about anything with Wagepoint. I never miss a payment, I never pay late because of a holiday. I love that it modern and easy for my employees to use. Using Wagepoint is the best decision I have ever made when it comes to payroll!

Pros:

Automated. Payroll happens seamlessly every two weeks. Beautiful easy to use interface. Excellent Customer Service. I'm never late with payroll because of a holiday. My employees enjoy using Wagepoint.

Cons:

I honestly have never come across a con while using this software. Anytime I've had a question I get immediate support.

One of the Best Payroll Softwares

Comments: Wagepoint is very easy to use and has always provide the most accurate info and reporting. Not only is it an amazing payroll software but their customer support is the best I've ever seen. I never have to worry about running into problems because I know that they will respond quickly and help me resolve and issues I have.

Pros:

This software is extremely user friendly, it provides reminder emails, I am able to customize payroll and the deductions needed, and the customer support is the best I have ever experienced.

Cons:

I do not have any complaints with this software. On the rare occasion that i have an issue, their customer support if on top of it. I never have to wait and always receive a quick response.

Amazing Payroll Software!

Comments: Wagepoint has been attentive to our needs and thorough with their service from the beginning when we started working with them in 2010. All the support staff are fantastic to deal with and the software makes the payroll part of my job a whiz.

Pros:

Fast customer support, the ability to process everything myself, the ability to customize payroll needs, the use of automated reporting and automated remittance and the ease of use

Cons:

Xero integration does not work in the easiest way for all customers

Wagepoint will eliminate your payroll pain

Comments: My practice was eager to streamline its workflows as it related to payroll. We have fully embraced Cloud Technology and with such needed to find an online solution for payroll. Since implementing Wagepoint our firm has saved roughly an incredible amount of time, we now can focus on what our client really want.....Feedback.

Pros:

Not sure if 1500 characters is enough to mention all the Pros. So here they are in short form: Employee Portal for employees to view T4 & Paystubs and change address info. Direct deposit. Auto remittance to CRA for payroll deductions. Auto remittance to WSIB for workers compensation premiums, auto Record of Employment generation (perfect for seasonal clients), EHT remittances, easy reports to export to Quickbooks Online or other cloud accounting solutions. Employees can divide pay into 3 CDN$ bank accounts. Multiple pay groups allowed. Easy to implement. Customer service totally ROCKS!!! Easy request to auto populate deductions....AND HERE IS THE BEST PART.....it automatically calculates Stat Pay!!! Whoot Whoot!

Cons:

I would like to see more time keeping applications be able to integrate into this platform.

The best payroll software

Comments: It is just great! Customer service responds in minutes.

Pros:

Direct deposit, reports, CRA remittance, WSIB payment, QBO connection

Cons:

I like everything. It is just great software.

GREAT and EASY to use

Comments: Use wagepoint for my payroll service and love that it is quick and easy to use. Helped us when our accounting program stopped being supported and tax tables were not available.

Pros:

Ease of use and ability to access reports

Cons:

That vacation is only accrued by percentage instead of hours as all our employees receive 3 weeks vacation and the accrual in wagepoint does not accurately reflect this. None of my employees are receiving notifications that their pay stubs are available.

Perfect for our Small Business

Pros:

Wagepoint's customer service is incredible. They never judge my limited knowledge of payroll processing and taxation issues, and always provide very clear instructions and options when issues come up. Not only that, they hold my hand through any troubleshooting that needs to take place (and often do it for me . . .). The system is fairly intuitive, and there are processes in place to prevent any major catastrophes from my lack of payroll knowledge!

Cons:

It's tricky to figure out the pay periods (paid from -DATE- to -DATE-) because we are in a gig based industry, so predicting future compensation is not possible. Likely there is a solution that can be found in the Q&A and tutorials, but I have not explored it yet.

Wagepoint - great payroll service at a very reasonable price

Comments: Have used Wagepoint for about 3 years and have only had 3 or 4 instances when I needed any assistance. Each time they solved my issue in a super prompt and friendly manner. I have had previous experience with a different major payroll service provider and they are not even in the same league as Wagepoint when it comes to Customer Service.

Pros:

Website is very friendly; easy to learn, easy to use and an average payroll requires very little time to complete. We don't even have to distribute paystubs. Wagepoint does that for us by providing each employees with online access to all their personal information.

Cons:

Nothing is perfect but I can't think of any suggestions for improvement

Helpful and Prompt Customer Support

Comments: Time saver for year end reports and remissions.

Pros:

Relatively easy to set up and implement. The customer support is also very competent and helpful.

Cons:

The reports you can generate are not particularly customizable (and often not very helpful). I am also a Canadian user and it does not apply provincial labour laws to payroll (just federal). I also use Deputy for our schedule and time sheets and the uploads are not ideal (overtime, holiday pay, and sick days all need to be manually entered and retracted from time sheet uploads).

Ease of Use

Pros:

We are a not-for-profit and do not have a wide selection of business professions who have expertise in the various small business departments such as payroll or HR. Wagepoint and their support staff feel like they are those professionals we need and provide outstanding support and service to us.

Cons:

While there are a number of canned reports available to use (for no additional charge), I would like to see more of these reports made available.

WagePoint is Awesome

Comments: It has been easy learning payroll using wagepoint. Customer service is great and very fast at providing help.

Pros:

easy to use, great customer service, fast response

Cons:

reports are confusing. Takes a bit of time to break all source deductions of EE and EP down to enter into accounting