ABC Glofox Reviews

First steps into new business made easier with GloFox

Comments: Sales, leads, marketing, basically everything I need to operate a boutique studio. I like the waiting list feature and how easy it looks to make it both branded to my company and tailored to exactly what me and my clients need. I’m looking forward to starting the build process to see how it goes. The experience so far has been all good Fromm y perspective.

Pros:

Ease of Communication, with regular follow ups from sales team. Very friendly and helpful, giving lots of experienced based tips to help me get started. Seems to be simple system to operate, which is important for me as I’m not very technical with IT. I liked that we could discuss everything about the product and there wasn’t any pressure to go with GloFox. It just simply was the best value product for what I need. The app looks great, and I think going for the Gold option from the outset was the best idea, as it means my clients can be used to using the app right from the start, rather than just using web services initially and then having to change.

Cons:

Nothing really, only thing I have noted is no compatibility with Spivi - which won’t be an issue but just something I’ll need to sort separately. I can’t see too many downsides at the moment, everything so far from first contact to agreeing to partner has been flawless.

Alternatives Considered: ZingFit and Mindbody

Reasons for Switching to ABC Glofox: Price, software visuals, communication, reviews.

Robust software and excellent support

Comments: I use Glofox to manage bookings, payments, databases and communication with my clients. The platform is comprehensive and reliable. The customer's service goes out of its way to help, and it is genuine support, be it software-related or financially related when my business was not so good for personal reasons. They also seem to value long-term relationships with their customers, they never increased my membership and never downgraded my software, even though Glofox kept improving and adding functionalities over the past years.

Pros:

I've been using Glofox for years and always liked their approach to booking. Unlike in other companies, once my client has logged in to the system, they only have access to my studio, not an entire marketplace and competitors. And I don't have to pay extra for that, it is a built-in feature.

Cons:

I wish the option to have a dedicated app personalised to my studio was more accessible. But that is a broad issue caused by Apple and Google stores.

Alternatives Considered: Momence, Vagaro, Mindbody, Virtuagym and bsport

Reasons for Choosing ABC Glofox: Outdated and overpriced product.

Switched From: Mindbody

Reasons for Switching to ABC Glofox: Initially, it was because Glofox offered me a good package for my business. Now, it is because I've seen how they operate, witnessed how much they improved over the years and so I trust them.

Glofox Review

Comments: Really good overall. Its made my life so much easier from an organizational point of view and a professional point of view. My clients really love being able to book into their classes themselves and cancel within the time frame if they need to.[sensitive content hidden] was my go to person to help me get set up and she was so so helpful and was straight back to me if I ever had any difficulty so she was fantastic to have as there were times that I had trouble figuring things out and she was so helpful.

Pros:

I like the convenience of the app. It saves me so much time in relation to booking appointments and I love that it facilitates pre pay options so I am assured that I will get paid for a booking.

Cons:

I would like to be able to do more with the app, eg add class credits to someone's account or add a new class time as this can only be done through the desktop computer.

Jumped in too early, got soaked.

Comments: I wanted to take a moment to share my thoughts regarding my recent experience with GloFox. While I appreciate the friendly demeanor of the staff, I have unfortunately encountered significant challenges with support from both the staff and management. We were charged $1,500 despite not being fully onboarded due to ongoing software issues. It appears that the contract primarily serves to protect GloFox from customer dissatisfaction and the implications of its practices. I feel that management prioritizes financial gain over customer satisfaction, which has impacted my overall experience. I believe there is an opportunity for improvement in how customer concerns are addressed. Thank you for considering this feedback. Other solutions such as Mindbody, Acuity, and Vagaro offered the features GloFox lacked but we did not discover these missing features until we signed a 3-month contract. Spend more time than you think you need with the sales staff before committing. Software may work for a ton of companies but if you have a unique use case then ask every question you have before signing anything and make them demo everything before signing. They will not let you out of the contract even when they realize they will not be able to serve your needs. $1500 wasted. Best regards,
Andrew Woodward

Pros:

User Interface works nice and the idea of the app is nice too but other companies exceed them on both features.

Cons:

Basic booking features are missing and management cares more about holding you in a contract than doing the right thing. We did not onboard a single member onto this platform once we realized it was not the right solution. We have gone to Mindbody and are completely satisfied with their services.

Alternatives Considered: Wix Enterprise, Vagaro, Schedule it, Acuity Scheduling, Mindbody and Schedulefly

Reasons for Choosing ABC Glofox: User Interface and complete solution....

Switched From: Acuity Scheduling

Reasons for Switching to ABC Glofox: Price but in the end mindbody is the original and Glofox is copying the business model. We went to Mindbody.

Great gym management software

Comments: I would like to mention Colm Jones, I have been in touch with him several times and his service is just out of this world to meet my needs.

Pros:

Ease of setup Great app for clients Having your own app

Cons:

Can't really recall anything that I don't like, a couple things might be cool if they were added like bettering the discount code use, a couple more marketing tools, some social interaction within the app would be bonkers!!!

Great for my Gyms

Comments: We use it to manage the membership billing and session scheduling for our 2 gyms. It's been great and keeps getting better.

Pros:

Easy to use and edit. The members app looks great and works well, the members love it. It's cost effective compared to the alternatives. It's continually being updated and new features are being added.

Cons:

Nothing really, any tech issues that might crop up are typically dealt with quickly by the support team.

Alternatives Considered: TeamUp

Reasons for Choosing ABC Glofox: Mindbody was becoming expensive and the payment processing and actual payouts into our bank account were getting slower and more cumbersome. I needed a simpler solution that paid out quicker and with lower fees.

Switched From: Mindbody

Reasons for Switching to ABC Glofox: GloFox came recommended from a friend and it looked like it did everything that we needed.

Amazing!

Comments: Love it!!!! :)

Pros:

A perfect solution for my business. I was a MBO user for several years, but unfortunately the branded mobile app was dated and had limited functionality, it was also super expensive and costs increasing year on year was just not affordable for my business. I started off on the standard plan, but as I like things branded to me and my business I had to upgrade, and this just ended up costing the business hefty sums which we could not afford. Glofox were pretty easy to set up and get started with and they even helped me migrate my clients over. It's been pretty much smooth sailing and the customer support team have been EXTREMELY HELPFUL. You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features. They are constantly updating the software and adding new features in which makes it a great piece of software to work with and it's great for my clients too. Everything is branded to me, I like that we have a News section in the app and a store where I can sell my merchandise. We can create events as we put on workshops and masterclasses throughout the year. Looking forward to working with these guys more to take my business to new levels. Thanks guys, I'm soo happy I joined you! :) Highly recommended!

Cons:

A few scheduling problems on the app - being looked at now, and reporting features, however new reports are being added.

Loved Glofox at my yoga studio

Comments: Thank you, Glofox and Team for 2 wonderful years of admin Help.

Pros:

Glofox has incredibly helped me with customer retention, wining client trust, easiness for booking management, yearly accounts. Glofox has been the best tool for my studio; like having a receptionist and accountant at the same time.

Cons:

None. Everything has been the best help i could have wished for.

Horrible customer service

Comments: Awful! Worst customer service I have ever experienced. The people answering the phones are very nice, but they have no answers to any questions and the managers won’t call you back.

Pros:

I don’t know. The customer service was so awful I never was able to experience their services.

Cons:

If you are ok with waiting 48 hours to fix any issues you have with your Glofox app, then you will be fine. I sent several emails trying to get a call back to receive help with an onboarding dilemma and could not get help from Glofox. You will get someone from customer service to answer, but no one that can actually help with an issue. If you end up needing to speak to a manager, you will never get a response. Way over priced for the service you getS.

Callum ONeill

Pros:

Automated emails, easy booking system, easy onboarding with [sensitive content hidden]

Cons:

Cannot operate easily from phone or ipad

Worst Mistake of 2024

Comments: They told me they could transfer all my members (they meant only the adults not the kids), they told me I could enter in bank information (they meant the customer has to enter in their own bank information), they told me I would be able to transfer credit card transaction fees to the customer (they meant I could charge custom fees to specific memberships), and they did not tell me I would have to personally book each member into classes to track attendance. So much of this software is so complicated, and not at all a good fit for my business.

Pros:

I liked the look of it. I was first attracted to Glofox from the modern look of the app and website integration.

Cons:

Nothing was as promised. They will not give you straight answers as they sign you up. You have to pay before using the app. They will not refund unused paid months of their worthless service. If all you want is software where people register and book themselves into classes then this will work for you. If you want more out of your gym software management then this is not the product for you.

Alternatives Considered: Punchpass

Reasons for Choosing ABC Glofox: Well after I found out how useless Glofox was I stayed with Zenplanner and was out $1600 for a year payment with Glofox. Now I am being ignored by the billing department at Glofox.

Switched From: Zen Planner

Reasons for Switching to ABC Glofox: The only thing they did well was get back to me quickly and get me through the process of getting my money quickly.

Do not use Glofox!

Comments: Awful! I would 100% stay away and save your money. Mindbody is criminally expensive and I would rather go there because their customer service was miles better.

Pros:

Surface level, it looks pretty, easy to use and has a good customer user interface.

Cons:

Their customer service is awful. I was told "I don't know, here's a YouTube video." They deactivated my entire business by accident, deleting all of my memberships and billing cycles. They were unable to fix it other than reopening the account to everything being deleted. Then refused to help or compensate us for lost revenue.

Alternatives Considered: Jane, Mindbody and PushPress

Reasons for Choosing ABC Glofox: We switched because the payment processor in Canada wasn't great at the time and the interface was clunky. They've added more processors in Canada and we're immediately switching back.

Switched From: GymMaster

Reasons for Switching to ABC Glofox: It looked better. It could do rentals like batting cages. The payment processors were easy to setup and use. None of this was worth it though and I regret switching.

Managing Studios Made Easy

Comments: About 80% of our payments are now through recurring subscriptions. This has helped us increase our retention rate. Another big plus has been the ability to measure our marking efforts through the Facebook Pixel. In a nutshell it has been easy to use, our customers are happy and the software has given us information on how to grow more consistently. When ever I have trouble it is really easy to contact the support team which has been very helpfull.

Pros:

Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage.

Cons:

Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints.

Viable but slightly an incomplete product.

Pros:

I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group. Reports were great indicators of revenue and made it easy to pay instructors. Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program. Able to check how many people booked into a class before hand (although rarely did people book long in advance). Refunds were easy.

Cons:

The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system. Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately. There is no rule for mass deletion/creation of classes and has to be done manually. Most annoying problem: After the class starts people cannot pay. This means I have to sign them into the class causing me admin. Other annoying things: Glofox announcements don't notify the customers unless they check the news, meaning important info is ignored. Report filters are NOT ORGANISED, meaning I have to scroll through 340 classes to find 1 class. Very annoying. At the start there were many app issues such as random closings, missing classes, and general payment issues. If someone wanted to join another class 10 minutes before the end of their class it would not allow it as it "overruns". Basically stopping me from making more money. If someone couldn't use technology then I would have to use a 'Guest' account, but if you can't book it in to lessons going on the same time, you end up being unable to get correct numbers for your classes...

Happy i made the switch to Glofox!

Pros:

I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a year and I actually got in touch with rep to talk about their software as my online sales weren't as strong as I wanted them to be. The changeover was made as painless as it could be, a lot of the credit for this has to go to my account manager and his customer support team, who are very good at what they do and I speak with rep on a regular basis which helps greatly when like me you're trying to grow your business. The partnership between Glofox and Yoga Alliance Professionals is also a big plus for me but in relation to growing my business, nothing tops having our own custom studio app which i am delighted to say is now starting to perform really well ( not much use having an app if you don't know how to utilise it or promote it and for this i have to thank account manager for showing me the way). i now feel like i have software that matches my ambitions for my business. It hasn't all been plain sailing but what is!. I really believe in Glofox and can see them going from strength to strength in the future.

Cons:

The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing.

Happy we made the switch!

Comments: We spent a long time researching different studio software options and Glofox has definitely helped us make big technological strides forward from the app to check in kiosk capabilities. Though the retail aspects are second tier, these aren't our top priorities either at the moment. Would definitely recommend trying the demo and exploring Glofox to other yoga studios.

Pros:

The interface for both our staff and students has been far more intuitive and easy to use than our last program. The reporting is clear and the app has inspired more online bookings for classes. Check in is starting to run more smoothly giving our teachers more time to focus on class and less time dealing with frustrations with a clunky system at the desk. The way the system is set up also allows individuals to navigate it in different ways that make the most personal sense to them rather than forcing everyone to learn the exact same steps. Customer service has been very attentive and responsive as we've made the transition to Glofox which is much appreciated. We have felt supported through the whole process so far. The more we learn about the program the more customized we've made it to our needs which has been great.

Cons:

The only cons so far are minor tech capabilities we're hoping to see evolve soon. You can only sell one retail item at a time, though there are some work arounds. We would also like to be able to check our teachers and staff into class and sell them retail items without creating separate student profiles. In the grand scheme of operations these are small details that haven't derailed us and we look forward to seeing upcoming changes with the program.

A booking system fit for group fitness businesses. Bonus: Massive data breach of client information

Pros:

It seems like a good solution for purely group class business models (like F45)/ Stripe payment integration and ease of refunds using the software.

Cons:

Glofox's prices are at about the price point of Mindbody now yet offer a fraction of the services. No way to book reoccurring bookings for clients. No way to set up requests for bookings for PT clients. On the business side, the admin controls are terrible and I constantly had to contact tech support for clients being overcharged, and membership glitches like multiple memberships running, being charged after contracts, unable to cancel subscriptions. But the worst and the ultimate deal-breaker for us was when Glofox's [SENSITIVE CONTENT HIDDEN] notified a number of businesses via email, including mine, that customer data had been breached in late 2020 of all our current and previous clients (over 800 people). The time and TRUST lost from our clients was irrevocable, and it led to clients canceling memberships and finding other solutions.

Terrific service and support. Overall, extremely worth the investment!

Comments: Having come from no previous management system, Glofox was a God send for us! To begin with, the sales rep I spoke with was very helpful, he asked me what my problems were, what I wanted to achieve and worked with me on figuring out the best way to accomplish them as opposed to pushing a software in my face. Once we jumped into the demo, ease of use was the key reason I went with Glofox. I demoed quite a few softwares before finding Glofox and I couldn't believe how difficult they seemed to grasp. I needed to get rid of the headache of managing bookings and it just seemed like these other softwares were going to add to that headache.

Pros:

Glofox won me over and from here on out, the support has been terrific - so accommodating to the needs of my business and eager to answer questions and solve problems. I've managed to cut out a lot of tedious tasks that were eating up my time like membership management and keeping track of bookings etc. It's great to finally have these automations in place that keep my business running smoothly each day and be able to track the growth we're making. Not to mention, my members are delighted to have the option to book into a class through the app. Such a simple change that makes everyone's life easier.

Cons:

Not really a con, but for any business owners questioning if Glofox is worth the cost, the answer is yes. It's worth it. The Glofox team will care for your business on your journey to success and won't toss you aside once the sale is over. The quality of their software, their continued support and the simplicity of their service for me and my members is more than I could have asked for.

Great Product! Can add a few features

Comments: Rocky in the beginning on boarding but have been great since.

Pros:

Syncing payments with bookings has helped us out tremendously

Cons:

Some functionality needs to improve. Access to our stripe account. Holiday blocking features. Editing our custom app

Alternatives Considered: Mindbody

Reasons for Choosing ABC Glofox: Couldn’t sync everything up

Switched From: Square Payments

Reasons for Switching to ABC Glofox: Reviews were better

Outstanding Product, Excellent Customer Service

Comments: I could not be happier. I have set up software for Fitness studios and gyms I have worked at and have used in my own studio when I setup, so I have experience with a lot of software in the fitness market. But Glofox has it all, and the customer service is brilliant. They offer apps for your clients to check-in and update their info, they offer engagement tools and detailed reports for me to run my business. It has everything we could ever want. The best part of the software is the regular and constant updates they are putting into it. They are ahead of the curve with what is needed to help grow my business and give me the tools I need to do that. Big thumbs up, great job team Glofox

Pros:

I like pretty much everything. My members get a really modern app with a ton of features that allow them to manage their own schedule and not have to constantly contact me for bookings or payments. I get a lot of easy to use features that automate a lot of the repetitive tasks I have been doing, plus its really easy to see how your business is doing with the reporting tool. It also auto charges clients on a monthly basis so I don't have to chase payments. And their support team basically did all the setup for me walking me through everything. they are super helpful!

Cons:

I like everything about it. I can't think of how they could improve it.

Glofox for the Win! The perfect solution for our fitness studio.

Comments: Glofox makes it really easy for me to manage my business day in, day out! The dashboard is straightforward and simple to use, yet powerful enough to do everything I need it to. A great service and a great team of people behind it too!

Pros:

-The dashboard is a life saver when it comes to managing my business. I don't have to spend countless hours on admin! I couldn't even imagine going back to tracking bookings, attendances and payments manually. -Glofox designed an app completely tailored to my brand - so professional looking. A great way to make our studio stand out from the crowd. -They also designed a booking and payment portal that connects with my website and Facebook page, so members can decide where and when they want to book their next class or make their next purchase. A great user experience! -The reporting tool has most certainly helped me to make better decisions for the business as I can generate reports on our performance in the click of a button. Even if you're not tech savvy, it's super easy to navigate and understand. If I ever did have a question on some aspect of the product the support team are always available to answer questions.

Cons:

Nothing!

Very happy with this product and service.

Comments: Apps are the way to go. Very professional and easy to use. Glofox provides detailed accounting reports which makes my job easier. As I am not the most technically inept I use the customer care team quite a bit and I have always found them very diligent and fast to act on my queries. It's great to have so many tools available via Glofox but also have that knowledge that there is a team behind the software to help when needed.

Pros:

Very quick to help and and answer questions. Super easy to use. Customers loved having the app.

Cons:

Nothing I was very happy with it's continuous development to improve and the team listened to any feedback I gave.

How complicated became simple, finally we have a system that helps us generate business!

Pros:

This software is customer friendly. It's layout is simple to use and once you understand the functions it's super fast which has meant staff training time is reduced as well as client training also. I have all the key information I need to hand and when reconciling month end figures and performance it has over halved the time taken and improved the accuracy of reporting 100%. The staff at Glofox have been fantastic from start all the way to support once we have launched. Marko was our project coordinator and his help and guidance has made the whole transfer feel seemless. The support staff are fast and really great at helping sort any queries we may have. The connection with stripe is working really well and has actually massively helped our cash flow as opposed to confusing direct debit charges and payment frequency's. I'm yet to establish something wrong with this system and if we identify any areas that need adjusting the team at Glofox already seem ahead of the game. The web integration is the easiest I've seen, having used mindbody previously I was astounded as to how simple this is, we can share direct links, you tube videos etc.

Cons:

We are nearly and Month an Half into our full launch and as of yet I can't find anything I don't like about it.

Glofox is a critical part of our daily operations and we couldn't operate without it

Comments: Customer convenience is the biggest advantage. They can view, book and cancel without a messages or calls, back & forth ensuring our administration team don't end up spending their time with bookings and customer queries

Pros:

It's extremely user friendly and has been simplified to ensure minimum amount of steps required in all customer aspects from booking classes to purchasing memberships. It allows customers to book in at any time of the day or night & allows us to have full transparency of who's attending each and every class.

Cons:

Amendments to memberships are cumbersome and require alot of manual input. The new dashboard has excellent features however there were some nice parts of the old dashboard that have been lost which were very useful for our daily management information

Transformational

Comments: At the start of using Glofox I was a little apprehensive. There is a fair amount of effort to populate the data. The support I received at the start and ongoing has been exceptional. I feel fully supported by the Glofox team. In particular Stephen, who is absolutely amazing.
The feedback we have been getting from our members has been amazing. Our members have completely embraced Glofox, it's intuitive and allows them to be self sufficient and not dependent on the gym for payments and bookings.
Our team can spend time building relationships with our members instead of having to worry about paperwork, Par-Qs (all fully integrated), payment details, monthly subscriptions etc.
The user experience on the App is great. The back end system for the gym has helped us understand our business and look at opportunities for growth. We can run quick and easy reports, and email all our registered members (over 1000 now!) in one click. It's saved so much time and effort.
Glofox is an investment for your current business and future growth. I would strongly recommend Glofox for your gym.

Pros:

The App

Cons:

The web integration