Gingr Reviews

Gingr has made my life as a pet parent 10x easier!

Comments: I have been SO happy with Gingr! As a busy pet parent I need my pet's information to be stored in order to quickly book grooming, daycare, etc. and Gingr makes this all possible.

Pros:

Highly organized profiles with lots of ways to customize and store information, great in-app reminder system, simple design which makes use efficient

Cons:

There needs to be an easily accessible, and detailed user help page

Long Time User - I Highly Reccomend!!

Comments: I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog care facility use them.

Pros:

All inclusive, multi-functional, customize-able, and intuitive. You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience.

Cons:

The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times. My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying.

Alternatives Considered: PetExec

Reasons for Switching to Gingr: Most user friendly, more detailed reports and finance tracking, better payment integration, better aesthetics for client portal,

Good for Owners, horrible for the end customers

Comments: It shouldn't take 17 steps to schedule your dog for boarding. However, Gingr has made that a possibility. It's such a horribly designed product. The workflows are horrible. The experience is horrible. You will see the positive reviews are mainly from Gingr customers, the boarding facilities, not their customers, me. This is the #1 reason my boarding facility gets ANY negative attention is they made the horrible choice to go with Gingr.

Pros:

That there is at least an online portal and I can make online payments... one at a time.

Cons:

Gingr is horrible to use. It's not customer friendly and takes multiple steps to book an appointment.

Booking with ease

Comments: Overall Gingr has been a great asset to our company, and was such an ease to transition into when we switched from our old Booking system. So many features, and so easy to use.

Pros:

I like most that it's easy to use, serves for so many purposes in our Company such as booking Grooming Appointments, walk in services, daycare stays, daycare Evaluations, classes, and now we can use it in our multiple locations as well

Cons:

The only cons lately have been inconsistent customer service with longer wait times, and the Phone Number search feature not working lately has made some booking over the phone take longer. Phone number search is usually our go to Customer look up. It leaves us with less room for error and less time on the phone with the customer for easier booking

Should have made the switch sooner!

Comments: We're thrilled that our clients appointments and invoices haven't been "dropped" since making the switch.

Pros:

We enjoy how robust the software is. That it can accommodate the multitude of services we offer.

Cons:

It is not as intuitive as it could be. It definitely takes time to learn to use it.

Alternatives Considered: Pet Sitter Plus

Reasons for Choosing Gingr: Items were being dropped from our invoices causing havoc with billing.

Switched From: Revelation Pets

Reasons for Switching to Gingr: The diversity of what we could do with the product was important.

"Most Useful Mobile App for Pet Owners"

Comments: There was a lot of time and effort put in, but the end result was not worth it. The implementation has been time-consuming and has not improved efficiency over the previous program. We spent over six months getting it functioning, and we've already heard that several of the tasks that our prior (free) program handled effortlessly with no effort are impossible with GingR. When I need help, I often get various answers from different members of the staff. If I'd been aware about Pet Exec beforehand, I definitely would have made that choice.

Pros:

A reservation and point-of-sale system, yes, but also so much more. It's a pretty thorough software that helps with organizing, communication, and streamlining. If it hasn't been implemented yet, it will be soon, as new features are being added to the application as quickly as the developers can conceive of them. Even though I had my doubts at first, it turned out that getting help with technical issues was as simple as going online. Their customer support is excellent, and they have implemented the few feature requests I've made. Because of the built-in tipping system, our staff has seen a tenfold increase in their tip income.

Cons:

I'm aware that there's often some sort of drawback to upgrading software. For four days, I thought about what I might say in this review that would be most useful to a new customer thinking about using Gingr. After two months of using Gingr, I still haven't found a single feature that I dislike.

It has given us the extra time needed to run the office more efficiently

Comments: Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth of detail the reports give us for all aspects of the business from occupancy count to grooming details.
Clients love the fact they no longer have to wait for the office to open and can make reservations 24/7 as well as confirm and make payments on line anytime.

Pros:

It gives us more time to spend with the pets in our care and to provide more details to clients. Clients love the fact that they don't have to wait for office hours to request boarding or grooming, especially on the weekend when we have short office hours. Also they love the deposit program since they no longer receive letters or mail payments!!

Cons:

It is difficult to learn software over the internet but since I had an assistant who was able to help it worked out fine but I wouldn't want to do it alone. However the support team was awesome and had patience and wisdom in handling new owners

"Using the Gingr App"

Comments: Spending quality time configuring the software's settings was a rewarding experience. The response time from customer support is excellent. All of my employees and customers have been very satisfied.

Pros:

Online reservation requests, electronic report cards, paperless operations, automated email notifications, etc. have all been made possible thanks to this program. When we moved to Gingr, it was a complete rewrite. Both my crew and I are huge fans of the optional tipping system at checkout.

Cons:

Multiple pets' progress reports and reminders will be provided in a single electronic message. After learning about one pet, customers tend to ignore subsequent details. The Gingr nightly pricing was simple to convert to from our daily rate. The only other drawback is that I wish I had made the move to Ginger earlier.

Top pet care solution

Comments: Gingr is able solution that can organize excellent events with simple online booking system. It has provided best materials for implementing successful day-care events. The customization feature has enabled us to fix areas of interest that are aligned to our policies.

Pros:

The software has secure database that enables us to keep effective pet data. The customer support staff is dedicated with efficient customer care services. It gives us an opportunity to reach customers from snywhere and engage them on various pet care demands.

Cons:

This is knowledgeable tool that I will always cherish. Thanks for great support.

Gingr has Nice Appointment and Booking Management Tools.

Comments: Gingr Online services management and easy on various processes reports creation and the data access control and the collaboration capability on Gingr is excellent.

Pros:

Through Gingr features the project scheduling and multiple Construction Projects information management using Gingr tools is excellent.The platform also offers the most effective Mobile Accessibility and the calendar easy management and Online booking Gingr is perfect solution.

Cons:

I like everything about Gingr and the features stability its amazing and i got totally nothing serious to dislike on Gingr functionalities.

Great Appointment Scheduling Software

Comments: Overall the software is easy to use, customer friendly, and not that expensive. Out of other comparable software we feel that this one has more functionality and more customization options.

Pros:

I like that there are so many features and that they are easily accessible for both our customers and our stuff. I like that we are able to customize our customers experience and communicate with them easily.

Cons:

It is very hard to implement and set up new software, it is also hard to export data if needed.

Alternatives Considered: DaySmart Pet

Reasons for Choosing Gingr: We were looking for more functionality.

Switched From: DaySmart Pet

Reasons for Switching to Gingr: There was more functionality, customization, and we had a extended free trial.

Gingr

Comments: I liked the software but think they should make setup easier/quicker. I appreciate the features and customization. I was turned off by the lack of customer service. One you pay, you’re basically on your own.

Pros:

It has a lot of features and I love how customizable everything is. There are a lot of details put into this software.

Cons:

It took 1 month just to set it up. Customer service was seriously lacking. For how much Gingr costs per month, I can’t believe I can’t talk to a customer service rep! It’s concerning because if I have any issues while using the software with clients, there’s no one to help and no number I can call to get help. I just couldn’t justify paying for a software any longer that it takes a week to talk to a human if I have an issue, it was seriously holding me back.

Alternatives Considered: Kennel Connection

Reasons for Switching to Gingr: I thought most expensive would = best. That wasn’t the case

Gingr from day one

Comments: Overall, it has been a positive experience and I can say that as an early adopter of the software before it was improved to where it is now. Yes, there was growing pains, but the support team helped us through every issue until we rarely need to ask for help. There is also a vibrant community on FB. What I would like that I haven't seen is a way to see how other businesses are using Gingr. Some way to snapshot other peoples' processes to see if we could improve ours.

Pros:

- the people behind the product are very responsive, especially the support team. Chat support has answered every question we have ever posed and on many occasions have gone above and beyond by following up with additional information and support after the initial contact - the software has a good amount of flexibility and customization to tailor it to the business rather than change business procedures to adapt to the software - frequent updates and improvements to the software - good knowledge base with lots of video reference. In fact, on many occasions the great support team has made custom videos to show me how to do something

Cons:

- would like a bit more flexibility in customizing reports - client portal needs a bit more work, but there is a webinar next week, so that might be improved - would also like some customization control for run cards - not sure if this is a pro or con, but there are many features that we do not use in Gingr and still have enough to run a busy business. I expect other businesses use some features we don't but not all the ones we do. Bottom line is that with that much to offer there are a lot of features you can use to adapt Gingr to your specific business needs

Amazing software and customer support!!

Comments: We are a boarding, daycare and veterinary facility. Up until now, we ran our boarding and daycare off of the animal hospital's software- which was not intended for large scale boarding or daycare. But we made it work for a few years... After traveling to a boarding and daycare conference, we were introduced to GIngr. They showed us what a true "boarding and daycare software" is really like. We were quickly sold and signed on with the Gingr family while at the show. It is one of the best business decisions we have made by far!
Just like any new software, it takes time to get the software set up to follow your current operating procedures and pricing and to get all of the staff trained, but that process was surprisingly very smooth! Gingr support made the set up and training process very simple. Their training videos and help tutorials are perfect and easy to follow. They also have chat support available at all times and some phone support available as well. We have only been "live" with the software for about 3 weeks, but we have already noticed how much more time our staff has! What took a ridiculous amount of time or excessive mouse-clicks on our last software is now either obsolete or can be done in a click or two with Gingr.
We are also using their credit card processing as well, which we love! They have a wide range of reports to run for any purpose imaginable.
In a nutshell, we are in love with Gingr all around and we are mad we did not look into new software sooner! (Or veterinary side is even jealous now about how much cooler and better our software is than theirs! )

Pros:

- It is customizable - Ease of daycare and boarding check-ins - Support and help is easily accessible - The fact that it is a cloud based software and I can access it at home and help staff if they are having problems - There is now a time-clock feature! - Email and SMS communication with clients - Easy training for staff - Tablet friendly - Clients can request and reserve reservations from home

Cons:

- I look forward to the future possibility of owners being able to edit their pet's reservations and services from home

Great idea - terrible execution

Comments: We switched from another software to Gingr and were so excited for their extra features!! It was confusing at first, but we understand with anything new there is a learning curve. However, we quickly realized it's not the learning curve that was hindering us. It's the software itself. The biggest complaint are the financials. I can't even begin to cover how terribly this is set up this is!! And, one of their support team told me that this has been a HUGE complaint from people! Yet it was never fixed!!!! And speaking of their support team, they don't even provide you a phone number to contact them, and if they call you regarding an issue, it comes in from an unknown number. Excuse me, but if I am paying monthly, you'd think I could have the ability to contact a person via phone rather than chatting it out online. Long story short - they made the product pretty, but so difficult to use. And if you're providing a product for a business, you'd better make sure that the financials are easy to understand and accurate. I have money that I don't even know where it went and why it's off. And no one ever got back to me as was promised. I wouldn't even have written this review had they actually seemed to care about our concerns. But instead, they didn't show up to a meeting they set with my employees at a conference. Take care of your customers, please. I hope y'all are able to turn this around because it COULD be a good product. Although we will never switch back even if it is improved.

Great Product.

Comments: I have been doing my scheduling and invoicing the same way for 15 years. To say the least it was cumbersome and hard to teach. I used Kennel Connection ONLY for scheduling and then I used QuickBooks for invoicing. It was a lot of work and if you weren't careful you could easily make mistakes and have missed revenue. I was constantly double and triple checking EVERYTHING everyday and sometimes several times a day! I went back and forth on changing to Gingr. First, I would say I was going to do it and then I would change my mind. Why break what is already working?? One day I just finally thought, it's time. I contacted Gingr and signed up. My onboarding person was Rep. I had about a week of watching videos about Gingr before our first call and I could tell this process was going to be daunting. In a previous life, I built databases and one database I built was for inventory control for chemical plant that moved millions of pounds of product daily. So, Gingr should be a breeze...LOL. Gingr is a breeze if you put the work in!! If you are not committed to HOURS upon HOURS of work then I think you would not get the same satisfaction that I got from working within this product. Once I began to understand Gingr, I was addicted to getting everything perfect. Rep was wonderful and very helpful. I was so happy he was my onboarding specialist and will miss our weekly phone chats. We have been live for 1 week and it's the best decision I have made in years!

Pros:

I would have to say just about everything. My staff and I are absolutely thrilled with the Gingr software.

Cons:

I thought during the set up of Gingr that when I reviewed this product; I would say that the set up process would be my biggest con. Now that the set up process is done, it was actually the best learning experience that I have had in a long time. I am actually going to miss the hours upon hours of time that I put in and don't know what I am going to do with my time anymore...;-).

My overall experience with Gingr and their customer service team has been great!

Pros:

1. The customer service team!! 2. Ease of use 3. Multiple ways to do one thing like checking in pets 4. Uploading files, CC information stored securely 5. Color coded vaccination expiration icons 6. Marketing capabilities 7. Automatic emails to clients

Cons:

1. The very small character limit on the Belongings box 2. Only one type of food allowed per feeding time (would love it if I could include both wet and dry food for all feedings!) 3. When printing 'Previous Balance' and 'Package Purchased' invoices, the client's name does not appear 4. I would like more reporting capability options on some of the Reports, like the ability to see all new clients who have completed a reservation within a specific date range; see how many returning pets have completed a reservation during a specific date range without having to subtract the pets who are still in house or the ability to remove all reservations checking out after a certain date when using the Future Revenue Generator 5. I would like the ability to change reservation dates for all pets in the same family at the same time instead of having to change each of their reservations separately

Growing Company With Excellent Potential

Comments: I started using this software when it was just a baby. I manage a fairly large lodging facility and require special packages and several complicated discounts. Gingr has been the only software that can track and manage all of the complex things I need accomplished. They have grown so much over the last year and every feature that I have said would be useful if added has been added in. The support staff will always answer your questions and if they cannot they get the developers on it. I myself have dabbled in programming and software design so I know the challenges. Its not easy to modify something that's already been created so I admire their ability to add in so many new features without affecting the apps that are already created. Overall, if you are looking for a lodging software that does something specific that you need for your business that most facilities do not do, this is it.

Pros:

its very conformable.

Cons:

The fact that once you change a setting in a lodging type it doesn't change all of the reservations that have already been created. However in programming I know that is whats allowing all of the upgrades and changes to happen without messing up everyone's apps so I have learned to live with it!

Excellent software to run a dog daycare and boarding facility

Comments: We have the software on every computer and iPad in our facility. Our staff logs-in whenever they use it (from wherever they are) to: check-in dogs, take notes during the day along with pictures which are automatically sent to the owner as report cards upon check-out, track feeding and medication, addition internal notes, etc. Because our staff logs in, any notes, reports, pictures that are input are stamped with who made the entry along with date and time. This is a powerful program but does get easier to use once you work with it a while. As I mentioned earlier, this is an extremely comprehensive package so there's a lot to learn and it does take some time. The customer support is excellent. I was originally concerned the the support was online, but that has proven to not be a problem. I get timely responses and everyone I've worked with is very knowledgeable. Now that we've been operational for a month, we don't need the support as often, but we know it's always there. The majority of our clients book online and purchase packages online.

Pros:

Gingr runs our daily operation and is extremely comprehensive. It allow us to run all aspects of our company and services including daycare, boarding, grooming, training, transportation, retail and more. Customer service is excellent!

Cons:

Not so much a Con, but a reality. There's a lot of work setting up the software so it has all of the services, packages, rates, retail, holidays, etc.. programmed. A specialist working with us knew the software in and out and was extremely helpful setting us up. Again, not so much a Con, but it does take a while to get up-to-speed because the software is so comprehensive.

Gingr for Animals

Comments: We are satisfied overall with Gingr and only have a few things (mentioned above) that we would love to see changed to help things run more smoothly here.

Pros:

The software is very user-friendly compared to similar programs. It is easy to train new employees how to use it, even if they have never worked with a comparable software.

Cons:

It does not always assign dogs to the selected room type which causes issues later on when we are full and selling out of rooms. The list of animals on the dashboard refreshes every time you update one of them which gets frustrating when you are trying to update multiple animals for one owner. The dog detail page does not show all of the information for that dog (color, room type, etc.).

Gingr

Comments: We have only been using the Gingr software for three months and becoming more comfortable as time goes on. So far, the length of time to check-in and checkout guests is quicker which is a plus especially during peak travel times. Overall, I believe we have made the correct choice.

Pros:

The two most important qualities of the program we find are: 1) Navigating within the software is extremely easy. There are many ways you can accomplish the same task making it user friendly. Overall, our check-in and checkout process is faster for our clients. 2) In today's work environment, being a cloud based system is essential. Gingr is cloud based which made the transition from our old system to Gingr easy. The cloud based system also gives us piece of mind that our records are secure.

Cons:

Access to Customer Service is by two methods, either by initiating a ticket which provides you feedback within 24 hours or immediate feedback via their chat line. The Customer Service team is very responsive with both of these methods; however, there are times it would nice to talk to an individual. They make it very difficult to speak to someone. This can be problematic when the issue / concern is complex and more easily communicated by talking to someone verses putting in writing.

Best Business Decision

Comments: Gingr has been a life saver for my dog training/daycare/grooming business. It has simplified being able to have lodging and daily calendars in one place along with client records, payments, agreements, videos and pictures. I have taken hours of my time to do screen shares with my colleagues to show them this amazing software so that they can experience it and implement it in their businesses. It has helped us to have a more professional appearance with clients and is easy for them to use as well. There are definitely improvements I would like to see specific to my business needs, but the customer support is phenomenal and they continue to implement new features that are innovative and beneficial to my company. Cannot say enough good things!

Pros:

Ease of use, simplicity, wide range of functions

Cons:

Not being able to track leads/sales of potential clients

Fantastic Pet Care All in One Software

Comments: Overall this is a great product because it has everything we need all in one convenient place.

Pros:

Everything needed from bookings to report cards to reports can all be done within this one program, which makes it ideal for daily use.

Cons:

There are some quirks of the software. For instance, when filling out the feeding report at meal times, when you move on to the next room group, it shows that none of the report has been filled out until you refresh it. Overall works very well just has quirks

The best investment for my new and growing business

Pros:

It differentiates me from my competition for the customer portal, ease of use, and the ability to train my staff quickly. It is intuitive and the support is great. Best decision I made!

Cons:

Once initial set up is done ( with a partner from Gingr if you need the help), can be cumbersome to change parameters. They do offer on line tutorials and their support is helpful. The other is that it actually does more than I need. Would like to hide the aspects I do not need/use to streamline.

Gingr - Pro-Cons

Pros:

Initially Gingr revolutionized our operation from how easy it was to learn and use. There support was superb and quick, the dashboard gave you a great overall of the day.

Cons:

The financial reports within gingr never tallied with the income received and didn't take online payments nor did it have a subscription model and wasn't GDPR compliment. These issues, made us leave Gingr in 2019/20