Ricochet Reviews

Best software you'll use

Comments: Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier

Pros:

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

Cons:

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Rico Cosign Review

Comments: Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

Pros:

Ability to Organize Consignment Items. Multiple updates Sleek design

Cons:

Some of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)

Alternatives Considered: ConsignPro

Reasons for Switching to Ricochet: We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.

Could be a lot better

Comments: If I had my way I would look for an alternative.

Pros:

the inventory management, having the app on the phone and on the computer

Cons:

1. I am a consigner. There are two stores - every time I use the app, I have to select the 'other' store. You should be able to default to a store. This is very anoying as the session times out and switching tabs from Inventory to Payout does not refresh in real time when this happens. 2. The iPhone app needs to allow a constant login and not keep timing out. it refuses to save the username and password and I waste a lot of time typing it in again. 3. The Category/Brand needs to allow for Consignor admin - adding new categories/Brands as needed.4. Should allow for some other fields such as 'Color', 'Size' etc5. Label support is pretty bad, being forced to use expensive DYMO labels. Also the small labels truncate at very few letters without warning. On my MacBook, the large labels took a lot of effort to print properly.

Very Functional Ricochet Consignment Software

Comments: We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.

Pros:

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Cons:

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

One of the easiest consignment software!

Comments: We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.

Pros:

The software is easy to handle and probably the easiest also.

Cons:

There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.

Great Consignment software.

Pros:

It meets our needs. I like most of the features and I think it could be used for a wide array of shops

Cons:

Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software. Another would be the POS interface with CC processor, figure that shit out already!

Easy to use

Comments: Good. I thought the program would have more to offer than it has, but it still has better functionality than my old one.

Pros:

It's a very user-friendly program that makes training a new person easy

Cons:

No cash drawer module to help count the cash drawer It needs a way to make a store purchase without going on the books I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts Too many clicks to get a receipt Needs a daily Consignor report Needs a build a custom report function

Set up and Innovative

Comments: I was allowed multiple trials befor I made a decision to launch my business in Ricochet and that is worth a million headaches gone.

Pros:

I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.

Cons:

I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .

Alternatives Considered: ConsignPro, ConsignCloud, Best Consignment Shop Software (BCSS) and Liberty Consignment

Reasons for Choosing Ricochet: I needed to save time and money in hours of wages paid and struggled with this for four years.

Reasons for Switching to Ricochet: The help was personal and quick and relative to my needed solutions in my small business.

LOVE Ricochet Consignment Software

Pros:

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

Cons:

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Excellent Consignment Software

Comments: Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.

Pros:

I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.

Cons:

Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.

This software is incredibly easy to use and has streamlined our checkout process. We love Ricochet!

Pros:

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

Great Program for Small Handmade Business

Pros:

Ease of use for me and for my handmade artist vendors, great reports as an owner that are easy to look at at a glance and keep me on the right track, and the vendors love being able to see in real time what items of theirs are left and what's sold, helps take some of that stress of extra communication off of me.

Cons:

There's a couple things that went away with the update that I liked being able to do that can't do anymore, or are done differently but really it's a small thing compared the amount of help this program offers.

Amazing Product and so EASY to use!!!

Comments: It was amazing. Would recommend this to anyone, especially those just starting out.

Pros:

This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!

Cons:

Theres not much I did not like! It was all great

Alternatives Considered: ConsignPro

Reasons for Switching to Ricochet: User friendly

Mabel’s Market for Ricochet

Pros:

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

Cons:

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

Hands down amazing customer service

Pros:

The software allows us to manage our customers and suppliers effectively. What amazes us the most is the personal touch and responsiveness of their support team. No matter the time of day there team is available to help!

Cons:

Additional sales reporting tools similar to a business intelligence package would be helpful. The data is there just being able to manipulate easily would be amazing!

My Ricochet Review

Comments: Good

Pros:

I like the ease of use and the simplicity. The customer support is also good.

Cons:

We use this software for consignment clothing and the new product card isn't as user friendly as i'd like. You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account. Also the notes window sometimes take 2 tries before it will save.

Over 2 years and still loving it!

Comments: We have had a wonderful experience with Ricochet. The staff and management are wonderful to work with, extremely helpful and readily available! We love Ricochet.

Pros:

I love the accessibility of the software, all of the breakdowns of our daily sales and the ease of use. Everything is so well tracked it makes taking a quick look at how my days, months and years are going smooth and effective.

Cons:

I really dont have any qualms about the soft wear at this point.

Thankful for this Software

Comments: Prior to Ricochet each vendor in the store had pages to which their inventory tags were stapled. Totals of all the tags at the end of the month were added by hand. Accuracy was always iffy and if we lost a tag that vendor wouldn't get credit for it. Now we are absolutely sure of the accuracy of vendor sales and payouts each month and vendors can see in real time as their items sell. It has been a win-win for everyone!

Pros:

* Ease of Use * Intuitive * As a vendor, entering inventory data is easy and intuitive * As an admin, going in and correcting errors is fairly easy * As a bookkeeper, pulling the reports I need to reconcile accounts is very helpful

Cons:

* Inability to pull a mass daily report summary - right now I can pull a daily summary for one day or I can pull a summary report that gives me totals for a period...but I cannot get a report that shows summary level data for each day in a period without pulling each report by day individually * The ability to fully customize reports to pull the specific data that I need

We LOVE Richochet!

Pros:

When we entered the consignment business my only "requirement" was that we use some type of software. I researched several different options and loved how Ricochet looked (app-like as opposed to processor-ish). Plus the customer service was so helpful. I talked with [SENSITIVE CONTENT HIDDEN] a lot early on and then [SENSITIVE CONTENT HIDDEN] . They've always been extremely helpful and accessible. I like that I haven't had to go through automation or operators to get answers. They've even been accessible on Saturdays when we had an emergency issue that needed to be resolved.

Cons:

To be honest there aren't many cons I can think of. I wish I could add variants from the inventory page instead of having to go to the preferences. As of right now that's about all I can think of.

Easy to Use Software For Inventory Management

Comments: Ricochet is a perfect software for all the organizations who manage day to day business inventory. It's a Complete Package with powerful feature to make your work easy and effective.

Pros:

It's a perfect software for Inventory Management and very easy to use. It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully.

Cons:

I didn't have any issue with the tool when managing my tasks. From My side their is no any disadvantage of this software.

Ricochet software...love love love

Comments: excellent

Pros:

easy of use...AND MOST IMPORTANTLY... ease of customer service...and how quickly they can help

Cons:

renewal fees each year...but dont think that counts as "least like"

Ricochet user

Pros:

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons:

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Review

Comments: We have loved the software and fu criminality. The Ricochet team are great to work for and very prompt in their responses.

Pros:

The fact that the inventory is easy to use. Also ease and functionality of then POS

Cons:

Not nearly enough customizable reports. Need quite a bit more options there

Does the job

Comments: We looked at several software options and Ricochet offered the best solution, tech support is outstanding and I like that they have continued to innovate the platform

Pros:

Multi-Level Users Ability to offer vendors there own login Easy reporting East Payment reconsiliation

Cons:

Some inventory adding functions are a little clunky

Customer of several years

Comments: The new version hasn't really provided any new benefits, just headaches and frustration.

Pros:

I DID like that we could do individual reports for our clients (both inventory and sales).

Cons:

I HATE the new version. A LOT LESS user friendly and not as compatible with our estate sale business now. Looking for other options.