--- description: Learn more about Salesforce Service Cloud pricing, benefits, and disadvantages for your business in Canada. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Pricing, Reviews & Features - Capterra Canada 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.ca/software/136189/salesforce Page: 1 / 34\ Next: [Next page](https://www.capterra.ca/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 824 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 824 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking Software - Automated Routing - Call Center Management - Call Logging - Call Monitoring - Call Recording Software - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management Software - Content Management System (CMS) Software - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer History - Customer Management - Delivery Tracking - Dispatch Management - Electronic Signature - Employee Scheduling Software - For Call Centers - For Insurance Industry - Incident Management Software - Incident Reporting - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Labor Forecasting - Lead Management Software - Live Driver Tracking - Mobile Access - Online Time Clock - Performance Metrics - Permit Issuance - Proactive Chat - Real-Time Updates - Real-time Consumer-facing Chat - Routing - Self Service Portal - Service Request Management - Status Tracking - Task Management Software - Ticket Management - Transcripts/Chat History ... and 66 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Field Service Management Software](https://www.capterra.ca/directory/10009/field-service-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.ca/directory/30785/work-order/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18781 reviews) 2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1780 reviews) 3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3416 reviews) 4. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1721 reviews) ## Reviews ### "great all in one platform for CRM" — 4.0/5 > **Verified Reviewer** | *January 13, 2026* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: ability to centralize multiple client contact channels into one, for example phone, emails, social media and internal sales team. Ability to use Einstein, which is an add on > > **Cons**: bit of learning curve for new users and required licensed / trained salesforce consultant to customize the platform, this increases the cost of implementation ----- ### "Great for support team but takes time to learn" — 4.0/5 > **Harshul** | *March 31, 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The best thing for me is how everything is in one place. Tickets, calls, customer history, all of it shows up right away so you don’t waste time searching. The automation helps lot too, like routing cases or sending updates without me doing manually. The interface clean once you learn it, and it easy to track customer issues from start - finish. It also integrates well with other tools, which saves a lot of time. > > **Cons**: The biggest downside is the learning curve. It takes really a while to understand where everything is and how the workflows actually work. Some settings are so deep and you have to click around too much. It can feel slow a t times when switching between tabs. Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high if you need extra features.one thing I dislike more then anything is that it doesnt auto refresh so if there is an update on case you might miss it > > Overall my experience has been good. It’s is a strong tool for managing customer support and the keeping everything organized. Once you get used to the system, it’s smooth and helps speed up the work. It reduced a lot of manual tasks for us and it made it easier to track customers issues. There are a few things that take time to learn, but after that it works well day to day. It’s not perfect but it’s is very reliable and definitely helps with the support work. ----- ### "Salesforce review" — 5.0/5 > **Ayomikun** | *February 17, 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easily integrates with other products. Also, made working on tickets easy especially with the Documentations suggestions > > **Cons**: Can be a bit complex for new users initially. > > Salesforce CRM made working on tickets seemless ----- ### "Salesforce for better customer experience" — 5.0/5 > **Jelfry** | *February 26, 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends. > > **Cons**: At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our customers and for us too. > > Overall the experience has been great besides the few inconvenience we had at the beginning. With the possibility of handling 2 chats or more at the same time the waiting queue time has decreased for our customer, that was one of our first goals. ----- ### "Great platform and Easy to use." — 5.0/5 > **VINCE** | *March 20, 2026* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: Ease of use and the basically unlimited customization that is possible. We were able to tweak the software to do exactly what we needed it to do. > > **Cons**: Sometimes support was not the fastest and certain functions were not the most user friendly. Overall the pros outweighed the cons though. > > Salesforce Service Cloud proved to be very useful for our business and enjoyed being able to customize as needed. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.ca/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.ca/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data