18 years helping Canadian businesses
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About Salesforce Service Cloud
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Salesforce is a powerful swiss army knife, with plenty of features and capabilities to cover a multitude of use cases.
Sometimes is a little bit confusing on the new front end.
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Filter reviews (779)

Great for Service Management
Comments: Overall, although costly, a great tool to maintain service management data sets.
Pros:
We can easily manage all the service data thanks to this tool.
Cons:
It does not support small sized services, which is not great for our operation.
User friendly
Comments: My personal experience has been overall positive.
Pros:
The reliability to be able to depend on the service in real time.
Cons:
I don’t have access to use the full capability. But from what I have used no cons.
Many features and ability- but required long time to study
Pros:
It was very easy to use many for contact management in addition to plug-ins that existing
Cons:
Reporting and use plug-ins or customise. The experience was much more difficult.
Everything You Need in One Place
Comments: Salesforce has simplified case management for me and my entire firm. We can track all issues and set reminders for all deadlines.
Pros:
It incorporates all the data and information needed to manage cases and clients.
Cons:
I wish that it could be a little more customizable so I don't have to deal with all of the features that aren't relevant to my cases.
Councils use of service cloud
Comments: Has been an excellent way to transform business processes and modernise our technology stack.
Pros:
Versatility to use for different requirements. Preconfigured solutions for our purposes
Cons:
Very difficult to move away. Cost is high.
Alternatives Considered:
A bit of an investment, but well worth it if fully utilized.
Comments: Once we decided to make the investment in Salesforce, we were 100% behind implementation for all of our CRM needs. There can be a learning curve but once learned, we can do everything we need to stay connected to our donors.
Pros:
The best thing about Salesforce Service Cloud is that it is fully customizable. It is the only CRM software we need.
Cons:
The upfront cost is more than other programs.
Salesforce review
Pros:
Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency.
Cons:
What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users

The ultimate tool for sales and CRM
Pros:
I love how customizable it can be and how it makes sales and management life’s easier. Perfect as a information center and also pipeline visibility tool.
Cons:
It’s not intuitive at all. Training is necessary.
Great tool with few issues
Comments: Overall, Salesforce is a reliable solution that improves customer service workflows once fully put in place. I enjoy using it at my current company. It allows us to utilize many important apps and services.
Pros:
Salesforce offers excellent tools for case management and it great to use with other platforms. I use it to manage customer cases in a financial setting.
Cons:
It has a learning curve, especially for those who are not used to using software like this. It can take a lot of time to customize to your liking and needs. It can also be very expensive.
Salesforce gets 5 stars
Comments: Very positive experience. Super collaborative with multiple reps and management functions. Excellent reports and summaries. Customer detailed information at my fingertips.
Pros:
Very powerful, easy to use, intuitive and well supported. A lot of information well organized and sorted. Excellent reports.
Cons:
Nothing. It's one of the most error free/bug free applications I have ever used,
Alternatives Considered:
Salesforce - A must for CRM
Comments: Overall, Salesforce service cloud is an incredibly powerful tool that has allowed me to understand our company more than ever through the dashboards and reports I create to make data more than just data, but answers to my questions. The valuable insight I have gained is a game changer.
Pros:
Although Salesforce might seem a bit daunting at first, it overall is extremely customizable and can (and should) be built for you and your company's needs. This tool is so powerful and key in customer relationship management and has taken our CRM to the next level. Our data is all held in Salesforce and we are able to create reports and dashboards to keep track of the business and gain insights.
Cons:
I do sometimes wish Salesforce was a bit more user friendly however once you learn more about the program you do become quite comfortable and customer service will always be there to help you in a kindly manner
Transformative CRM Solutions with Salesforce Cloud
Pros:
Customization: Highly customizable to fit specific business needs. Integration: Integrates with over 1,000 other platforms1. Lead Management: Excellent lead management and scoring features1. Reporting: Powerful and comprehensive reporting tools2. User-Friendly: Easy to set up and use
Cons:
Cost: More expensive than some competitors1. Complexity: Can be complicated to set up and maintain.
SF Service Cloud rules
Comments: i've been in the SF real for about 12 years and love it. It's always growing and always challenges to learn
Pros:
Highly customizable to suit business needs. Ease of use.
Cons:
The cost of SF licenses can be prohibitive. Sometimes the need to hire experts is there and expensive.
Salesforce Service is a Good one
Pros:
It is a really good tool with customers. Very easy to navigate
Cons:
There is nothing to not like about salesforce it is there to help
Salesforce! Great TOOL All-around!
Comments: Using Salesforce every day is great for workflow procedures. The layout look and design are easy to navigate and use. The ease of finding documents is a must when you are trying to get a task done in a timely manner.
Pros:
Salesforce has dome of the greatest admin tool. it is also a good import tool of documents and procedures that are needed for everyday resources and procedures.
Cons:
you cannot use Salesforce on the mobile app to merge duplicate documents. This would be great as an on-the-go task. Convenience is a great thing when it is at your fingertips! Other than that, I can't think of anything at the moment, but with all implements, there is always room for improvement!
Great platform for managing customers and customer service
Pros:
Easy to track communications with customers and sync it with the company org for full visibility into the customer's account
Cons:
I haven't use it to its full capabilities to understand what could work better
Egypt
Comments: I found integration in Salesforce's business processes because it made it easier for us to use many of the features it contains, which helped us a lot in the organization's work and helped in its success, development, and completion of its practical and functional tasks in a short and fast time, and also that it is easy to use and practice, and it contains easy windows and easy to learn and get used to After experiencing it, it is really something special ، great program.
Cons:
Salesforce has a rather high price, and we hope that its price will be reduced slightly, as it helps us a lot and is relied upon in various matters to carry out the functional process in the company and because it has facilitated the use of many of the features that it contains, which helped us a lot in the work of the organization and helped in its success and development.
Salesforce service cloud
Pros:
I really like the layout of Salesforce service cloud. We used this alongside servicemax. The system works well.. perfect for quick allocation of work orders to engineers based around the country. They were able to access quickly with signal via mobile on site.
Cons:
A few connectivity issues caused some problems when completing jobs on site, but did not occur that often.
Salesforce Service Cloud
Comments: My overall experience with Salesforce Service Cloud has been positive, as it provided a powerful and comprehensive solution for managing customer service operations. While there were challenges in terms of complexity and cost, it significantly improved our ability to deliver personalized and efficient customer support.
Pros:
One aspect I liked most about Salesforce Service Cloud was its comprehensive and centralized view of customer data, enabling efficient case management and personalized customer interactions. The platform's robust automation and AI-powered features, such as chatbots and knowledge base, greatly enhanced our customer service operations.
Cons:
One drawback I experienced with Salesforce Service Cloud was the complexity of the platform, requiring extensive configuration and customization to fully meet our specific business needs. Additionally, the licensing costs associated with certain advanced features and user licenses could be a barrier for smaller organizations.
Great for luxury brands
Pros:
I liked the fact that you could use it with other software so you don't have to put the same data in to multiple software one by one that feature was really time effective
Cons:
Well sometimes I had to refresh to ensure the data that I had had in the other system shows up I think its kinda good tho because if the data is incorrect or you made a mistake you'd see it by how its reflecting in salesforce
optimizes customer services
Pros:
Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment
Cons:
Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions

decent
Pros:
its good for start up and small business ceos who need a little more info
Cons:
Its only good for startup companies in my humble opinion
Had to back out from using this product.
Comments: I have heard good things about it, but if we are going to spend what it takes to have these features, we expect to have an accessible support team to get it up and running to our required specifications. We did not have that experience and hence had to back out of our signing with Salesforce.
Pros:
Didn't really get a chance to use it. Once we purchased the tech, we ran into some issues and the support and IT teams seemed to abandon us.
Cons:
Ran into some early operational issues, which I assume are easily remedied, but we never got the chance because the support team seemed to not want to help at all so we backed out of our purchase of this product.
Easy, time-saver and intuitive
Pros:
Great platform, easy to use for all users. It's interesting to work in Service Cloud because of lot of great features. I like the fact that we can integrate it with Marketing Cloud and target leads we captured in Service Cloud.
Cons:
Nothing comes to my mind at the moment.
It makes our work easier
Pros:
simple to use , no crashes and amazing animations
Cons:
there is a very annoying updates day by day