eZee Absolute Reviews

Great Experience with eZee Absolute

Pros:

I familiar with eZee Absolute from my last organization. I liked most of this PMS features, such as - Revenue Management System, OTA Management, Booking engine, Reporting system, Sales & Reservation module. Being a sales man I always prefer easy and smooth operating system, which is totally providing by eZee Absolute. specially I would like to share one thing about eZee Absolute supporting team - they are very much smart and supportive. If I found any kind of difficulties, I can find out myself through YouTube tutorial. On YouTube lots of tutorial available. eZee Absolute PMS is fully internet based PMS, that's way i can always use this PMS from my laptop or mobile from Outside of property.

Cons:

eZee Absolute is little bit slow due to fully internet based PMS. Sometime i found myself waiting for Hi Speed connection for access eZee Absolute. They should think about alternative way like desktop based.

ASH Technologies

Comments: Very good

Pros:

Incredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.

Cons:

Reports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.

Alternatives Considered: Benson, NebulaPMS and Mews

Reasons for Choosing eZee Absolute: Cost as well as the additional modules offered are also cloud based.

Switched From: RoomRaccoon, protel PMS and OPERA Cloud Property Management

Incompetent Integration Team

Pros:

I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

Cons:

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare. I cannot explain how upset my whole team is. We have 2 motels and both websites for bookings are useless because engineer cannot connect new Authorize.net accounts to Ezee reservations. Its been more than 2 weeks. I am emailing, calling, chatting with ezee absolute team- its not getting me anywhere. I contacted Authorize.net myself, figured out that Response/Relay URL was not specified by ezee engineer in Authorize.net and that is the reason there is no connection. I emailed what needs to be done to ezee Development team what needs to be done from the moment I opened the ticket few weeks ago. It still not working. I am frustrated and disappointed. We are loosing money. Guests are upset. Its a nightmare. We are getting phone reservations from guests. Its ridiculous. I asked that ticket to be reassigned to a different engineer, I asked my issue to be escalated. My ticket number is [SENSITIVE CONTENT]. It feels like nobody cares. Yes, they talk to you politely, but there is no progress. I am considering researching other Hotel Management Softwares because I cannot afford this type of support.

Spend little Save unlimited

Comments: It helped in expansion a lot, Using technology is not a task, but adopting the technology is difficult, we are still not been able to adopt its 100% of the features, it offers a lot more what we actually use internally.

Pros:

The first thing i like in Ezee is its Customer Support which is not a easy task , Currently we are running 7 properties and almost each property use live chat option when they get stuck and it get resolved without connecting a call. The speed of the software is too good, it never crashes on group check ins, no errors at all

Cons:

It's overall look and feel is not that good, but it can be ignored as it is being used internally. Guest portal look and feel can be improved

Alternatives Considered: Flight Commerce, Djubo and Insta

Reasons for Switching to eZee Absolute: When connected with each company for the first time, Only ezee was having the solution to all our requirement and that too completely on Cloud network

Dedicated to make Hotelier's Life really Ezee

Comments: Being Ezee Absolute users for the last 3 years in almost 13 of my hotels ranging from a small boutique hotel of 10 rooms to a medium-range hotel of 70 rooms inventory, I can confidently say that the experience of absolute professional business relations starts right from the time you submit your product joining request to Ezee followed by the pricing quotation, Data gathering process, profile creation, OTA's mapping, operational staff training and continues with endless 24/7/365 support.

Pros:

Overall as an "HMS/PMS", Ezee Absolute is 2nd to none in terms of any operational or administrative requirements of any accommodation service provider no matter how big or small it is. Being the single company to offer both HMS & Channel Manger and the connectivity between Ezee Absolute (PMS) & Ezee Centrix Centrix (Chammel manager) is something which makes this product very exclusive and a top choice for hotels as most of the other systems do not offer both these services through one platform. Besides all these "24/7/365 live chat on Ezee Absolute" is something I like the most about Ezee Absolute as it is not only the real 24/7/365 support available as it claims but at the same time the response from the support team, the product knowledge of the support team staff, their eagerness to help, professional attitude, etc are some of the features that make Ezee the top choice for hoteliers.

Cons:

It is a real tough ask from a customer that is enjoying the product with complete satisfaction but the missing system-generated P&L report is something to be looked forward soon in place.

Alternatives Considered: Cloudbeds

Reasons for Choosing eZee Absolute: Multiple reasons were there to opt for Ezee but the most important one is the option of "Child Room" which was not supported by ResNet

Reasons for Switching to eZee Absolute: Quick response to joining request from the sales team The professionalism of the product demo presenter Pricing structure

Practical, proficient and easy to use

Comments: We are benefiting from the software from day 1. It helps on every aspect and step of the way throughout the business day. From having a better overview to being more organized and ready.

Pros:

The software is very easy to integrate, set-up and use. Since it is a easy set-up it helps safe time to train your staff. In return you get a up-to-date product that helps you manage and integrate your day to day operations more sufficiently and smarter.

Cons:

We do wish that their would be more direct shortcuts to the things you use more and to have direct access to. This was already discussed with a technical IT staff and manager and we are working on implementing this very soon.

Alternatives Considered: Little Hotelier

Reasons for Switching to eZee Absolute: The service, info and customer service support helped us make a decision that was exactly what we were looking for.

Ezee is Eazy to Use for any User

Pros:

Using this software since 3 years and have found the entire team of ezee always supportive and ready to accept challenges. They are user friendly technology organisation with user centric and applications and upgrade the product from time to time to be more useful and effortless. Will recommend this to all my business partners in Hospitality Industry

Cons:

They should open up the database and give customised selective reports and data flow as per users selection and choice. Any data which is present and inputed by user should be made available to download as and when required by him/her.

Alternatives Considered: Djubo and STAAH Channel Manager

Reasons for Switching to eZee Absolute: Economical charges and User friendlyness in work flow

Just Perfect

Comments: It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.

Pros:

It’s like an affordable version of Opera, with all the functions.

Cons:

Needs a lot of training, not every employee can be hands on easily. Needs to be more user friendly!

Alternatives Considered: Cloudbeds and Djubo

Reasons for Choosing eZee Absolute: GST/ Tax issues the system was not designed for sole use in India. It’s was an American software.

Switched From: Cloudbeds

Reasons for Switching to eZee Absolute: Price Features Tally integration Support Team AirPay integration

Ezee Absolute has helped my hotel

Comments: Ezee Absolute has been an importan tool running our two hotels, it is easy to use and very user friendly. The possibilities are endless and we are always finding a new feature. They are also working constantly to improve the platform which is always a nice plus.

Pros:

I like that it is user friendly, easy to use and they are always improving the platform. It also connects perfectly with all the OTAs we use and the reservations are always up to date.

Cons:

Sometimes is hard to understand each other with customer service but they always do their best to help and solve any problems as soon as possible.

Alternatives Considered: Octorate

Reasons for Choosing eZee Absolute: Pxsol had the worst platoform, awful customer service and the system was always crashing.

Reasons for Switching to eZee Absolute: The option to connect to many different platforms and the fact that it is all on the cloud.

User friendly PMS

Comments: the PMS is excellent for small to medium properties , my overall experience is quite positive

Pros:

the PMS is one of the most user friendly on the market , easy to set up rates , room categories and much more

Cons:

Ezee absolut is still under constent improvement from the ezee team , need more detailed reports as well as front desk options

Alternatives Considered: OPERA Cloud Property Management

Reasons for Switching to eZee Absolute: my team had different opinions about the pms we should use , at the end we have shoosen the least costly one ,

Really Good Software for the all the Hospitality

Pros:

- Support is Excellent - People are friendly who works the back end.

Cons:

- Some take might take longer than others -

Alternatives Considered: Cloudbeds and Djubo

Switched From: django CMS

Reasons for Switching to eZee Absolute: princing the support

Easy pc

Comments: It’s good to use

Pros:

Integration of the software is unique and Ezee helps specially backend team

Cons:

Too many type , you got to buy , Ezee reservations &absolute (don’t know what feature it carries , and another one for integrating all other companies for value. And no explanation given

An easy software for the Front Office and Back Office control.

Comments: A better trained staff and a better managing of the hotel´s Front Desk and Houskeeping

Pros:

Easy lay out for Front Desk staff. All important information at a glance. Easy management of reservations, rooms, check in, check out. Reports for all important daily operations for the hotel, Front Desk, Housekeeping, Back Office and Managers.

Cons:

I´d add an faster way to assing the reservation to the rooms, a feature where the Hotel Manager could set line guidance for the assigment of the rooms and it would be done automaticaly by the system for all reservations upon request.

We have been using Ezee for the last 3 years and very happy with their customer service.

Pros:

We are a chain of hostels, Ezee customised and configured their product according to our requirements. Their software is very easy to use. They provide free training whenever required. It has definitely helped us in smoothening our operations . The various reports that can be generated reduces manual work and minimises errors.

Cons:

Reputation management is missing. Integration with TripAdvisor and other popular Ota's like booking.com, Makemytrip,GoIbibo to reply their reviews directly from the platform would be really helpful and unique.

Highly diverse in funcionality!

Pros:

eZee offers the precise results and level of management that a large chain like Zostel needs; also including a range of valuable features for financial tracking. It has indeed been helpful in helping us manage a growing hostel chain. Additional Note: 24x7 support, and swift resolution of queries

Cons:

The user interface could be worked upon a bit, bringing more intuitiveness to it. The last UI update was long ago.

Cost effective solution gori hoteliers

Pros:

User friendly and live support. Seldom had any unresolved issues. Switching over from one hotel to another is very easy in group hotelering. Can view guest checked in and reports of invoice breakdown gives proper idea of business generated

Cons:

Cancellations are not reflected on OTA software . This has to be resolved at the earliest in consultation with Booking.com. otherwise it is a revenue loss for business entities

Master account

Comments: I would choose another channel manager because they update the software and change it like 360 degrees form night to day all the time

Pros:

Many features for all the hotel admin Connect with almost the most OTAs on the market Have a 24/7 support

Cons:

If one of the rates is not ok because of any reason like an OTA discount everthing get wrong Not so user friendly for the hoteliers Many features that are for the same use Not a pretty interface One of the most expensive channel manager The support team is on India so the english is really confuse sometimes

Program have all necessary features for handling daily and future issues of the hotel.

Pros:

It is easy for use. Very User friendly. Flow of the hotel personal doesn't effects working quality. We have all necessary tools for managing hotel, also reduce costs on commission for OTA-s with help of booking engine of Ezee PMS and it's marketing tools. System is cloud based. Doesn't have system bugs (at list we didn't have troubles with it. Support is very friendly, fast and professionals. We are really glad to have solved one of the main problems concerning PMS software. Thanks to Ezee Absolute.

Cons:

- Trying to recall problems, or at list what should I have changed in system, but doesn't come any good idea. - Nothing important to be listed.

The team eZee has been excellent right from when they introduced us to the product to account manage

Pros:

The best thing I like about this software is the 24x7 support. You can buy the best software available in the market but if you don't get the service on time (when you need it) the software is of no use. With eZee, I know that I am in safe hands as I get service round the clock (even after regular working hours).

Cons:

I miss the fluidity of the software when it runs on my local machine. Just because now everything runs on the internet, I sometimes feel that the speed is slow. May be sometimes it is my end or sometimes the provider. But overall its a good experience.

Great customer service all the way from India. Not even in my own country LOL.

Comments: Great!

Pros:

I like the ease of use, great customer support when needed. Also the broadness of products and modules that can all be integrated and they work great together.

Cons:

I think the interface is a bit blend. Some color would make the interface more attractive.

the experience with eAbsolute is quite positive, it helps to manage the reservations very easily.

Pros:

you can change and modify the reservations very easy. even the feature to hold a reservation with the remember email is quite good

Cons:

the software needs quite good internet connection and in galapagos most of the time the internet is bad. so the software is very slow and you have to restart the system quite often

Very easy to use

Pros:

The ease of usability and It's not slow are the two things we like. The interface is also nice and looks decently good. It has almost all the required feature and top of that eZee have good support, that makes everything better.

Cons:

The reports can be a little better, especially while exporting the reports into excel format. Everything else is fine.

It's really easy to use.

Pros:

I am using it since 4 years and been a hotelier for past 32 years, Ezee soft ware is my best as most important features are available.

Cons:

When ever need to receive a assistance 24 hours your tearm helping. Specialy Sumit and Bhavesh even at mid night they support me. I absolutely appreciate the way they help us. These two gentlemen is out standing. There knowledge and support Also the team online support great.

Using Ezee has made our work very simple and easy. They company is very supportive and prompt.

Comments: We have been able to automate our booking system effectively, the software operation is simple hence its easy to train staff.

Pros:

This software initial setting up cost or fixed cost in nil. This make is Flexible as we are small properties in one group.

Cons:

May be could improve more on the communication templates. We need to have more photos or sliders in our templates.

Very good product and good service.

Comments: Good product and good service , but please consider the price for small enterprise if possible.