18 years helping Canadian businesses
choose better software
About FareHarbor
Leading booking solution for tour, activity and attraction operators, providing powerful software to sell and manage services.
The dashboard is really intuitive and the team/ costumer support are really nice. The fact there are a lot of videos/ tutorials available.
Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to.
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Filter reviews (1,119)

Excellent service and product
Comments: Overall, I really like Fareharbor - I like the way it looks when people book.
Pros:
The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.
Cons:
I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.
FareHarbor Holdings Response
5 years ago
Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!
Seamless offline to online inventory management
Comments: Saves time, improve overall efficiency and customer satisfaction.
Pros:
There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options.
Cons:
Satisfying. I have experienced the best all along.
FareHarbor Holdings Response
5 months ago
Hello Lucy, thank you so much for the review! Your feedback is greatly appreciated.
All in One Booking / POS System
Pros:
FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.
Cons:
I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.
FareHarbor Holdings Response
7 months ago
Hello Bridgette, thank you for leaving your review! We will pass along your feedback on reporting.
user friendly
Comments: for the most part i am happy with it but could use a few changes
Pros:
it is most user friendly for both parties.
Cons:
I didn't really care for the customer service
FareHarbor Holdings Response
3 months ago
Hello, thank you for reviewing our product!
FareHarbor and Tour Management
Comments: I have been using FareHarbor for over 15 months on a daily basis as I give tours on a Segway part time. Its easy to monitor on my mobile home screen and gather data about a client before they arrive. It also lets me know what liability forms they have completed before their arrival. Overall I am happy with my FareHarbor experience.
Pros:
FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed.
Cons:
It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor.
FareHarbor Holdings Response
last year
Hello Larry, thank you for taking the time to leave a review! In terms of your double booking issue, we recommend reaching out to our Support team for any questions. https://fareharbor.com/support/
Pay as you go
Comments:
Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad.
For comparison:
Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD)
Total: 2.088USD/Year
Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD)
Total: 6.000USD/Year
Pros:
The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.
Cons:
- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable
FareHarbor Holdings Response
last year
Hi Rene, thank you for leaving your review. We appreciate hearing your feedback and will take it into consideration!
FareHarbor allowed us to bring our reservations online
Pros:
Being a cloud-based service, FareHarbor allowed us to move away from our antiquated reservation system to a more robust system that allows online reservations and is much easier to manage for a multiple-site operation.
Cons:
API access for creating new user accounts would be a nice addition.
FareHarbor Holdings Response
last year
Hello, we are so happy to have you join the FareHarbor family! Thank you for leaving us your feedback.
Great Booking Software
Comments: Great! Highly recommend any tour or business needing reservations/ticketing to integrate FareHarbor.
Pros:
Customer service is amazing, they're kind, quick and smart. Usually able to help and solve your problems within 24-36 hours.
Cons:
Some of the booking restrictions get funky on some of our items. Maybe some more resources and explanation on how to use resources.
FareHarbor Holdings Response
last year
Hello Daeus! Thank you so much for the review and feedback. When in doubt of how to use a feature, please take a look at Compass or our Help Center for instructions and insight on how to work the Dashboard on your own.
WANT YO BE THE BEST IN BUSINESS USE FAREHABOR
Comments: It is the best thing I have in my business. It makes my work easy and fast and also enjoyable.
Pros:
24/7 availability it helps because customers are not available at the same time. Gives the best customer service with no crashes. Instant review.
Cons:
I have no regrets no doubts even with payments this is great.
FareHarbor Holdings Response
7 months ago
We are thrilled to hear about your positive experience using FareHarbor! Thank you for sharing your feedback.
Zero Customer Service
Comments: Starting my own business and wanted to use FareHarbor for my bookings. Had the Zoom call, answered the questions that were emailed to me and then….. NOTHING!!! They just disappeared. I’ve emailed, called, messaged and I get the standard reply of someone will get back to you. Bummer I thought this would be the easiest part of opening my business. Disappointing.
Pros:
What I liked about FareHarbor when I’ve used it at my other jobs was the ease of use.
Cons:
Zero Customer Support. Can’t get a human on the phone.
FareHarbor Holdings Response
7 months ago
Hi Brooke, we are sorry to hear about your negative experience trying to use our product. We can relay this feedback to our sales and onboarding teams.
Fantastic software that seamlessly integrates with your site
Comments: Our non-profit arts organization / national historic landmark started shopping for a new ticket vendor amidst the pandemic when our formerly tried and true ticketing vendor (BrownPaperTickets) became negligent and withheld earned income from ticket sales for our events that took place in 2020. A sales rep from FareHarbor had been regularly reaching out to check in with us and see if we wanted to learn more about their product, and while shopping for a new service I spent countless hours doing research and speaking with representatives from several ticketing vendors (EventBrite, SimpleTix, etc.) and decided to give FareHarbor a shot as well. The sales representative was fantastic and thorough, answered all of my questions (and subsequent questions), provided support, and was highly transparent about everything - fees, onboarding, etc. We made the decision to try FareHarbor primarily because of how customizable their services are, the autonomy we get as a customer, the support provided by their team, how seamlessly it integrates with our website, and the fact that the branding is on point. Most other services have their own logo front and center with your business's logo and information secondary, and with FareHarbor all communication and interfacing makes our branding, logo and information top priority with subtle branding of their own. We are over the moon with their software and service!
Pros:
The customer service team has been exceptional in providing complete information and support throughout the vetting process and then getting us set up, customizing our dashboard, training our staff, and continues to be highly responsive and supportive. It also integrates seamlessly with our website and is exceptionally user-friendly, not to mention how beautiful it looks!
Cons:
So far we have not yet encountered anything we don't like about FareHarbor and their services. I'm thankful that the sales team was as persistent as they were with our organization in trying to share their product with us, or we may not have known it was an option for us. Thank goodness she kept calling, how many people can say that?
Alternatives Considered: SimpleTix and Eventbrite
Reasons for Choosing FareHarbor: We had used Brown Paper Tickets as our ticketing vendor since 2008, and in 2020 they withheld the earned income we should have received from ticket sales for tours that took place between July and September of 2020. Brown Paper Tickets also shut down their customer service, and stopped responding to our inquiries about when we may receive what's owed to us. It's now 2021 and they still owe us over $30,000 for those tour ticket sales, and we are just one of thousands of venues and customers who are owed money by Brown Paper Tickets. They have lost our trust due to their gross negligence, and have yet to confirm any sort of timeline as to when we will get paid. As a small non-profit, we rely on that income to remain open to the public.
Switched From: Brown Paper Tickets
Reasons for Switching to FareHarbor: We used SimpleTix in a pinch while finishing the 2020 tour program and while it worked great it was slightly less user friendly, didn't integrate with our website as seamlessly, and wasn't as customizable as we needed it to be. They do have great customer service though. We decided against using EventBrite primarily because it required a one year contract and the branding was focused on EventBrite and not venues - for example, if you buy a ticket to an event through EventBrite, the email you receive has EventBrite branding front and center and the venue's information is minimal, so all EventBrite tickets look the same no matter what venue you purchase tickets for. It's not customizable. We also need to have customer support available 7 days per week, as our events take place primarily on weekends, and the sales representative was very transparent in saying that they did scale back customer support availability to be 5 days per week. FareHarbor has customer service 24/7, is fully customizable, doesn't require a contract, and the fees are comparable to other ticketing platforms. They also integrate with our website so that when a customer purchases a ticket, they never leave our website - and it didn't require altering the format or template of our website. The FareHarbor service team took care of all of it for us, made adjustments as needed, and has continued to provide consistent support for us.
FareHarbor Holdings Response
4 years ago
Hi Sarah - Thank you for sharing your review of FareHarbor, we appreciate you taking the time to share this detailed feedback and comments! We are thrilled to hear you had a great experience working with our teams to get you onboarded and set up and we are excited to have you as part of the FareHarbor Family. We look forward to growing this partnership with you!
Average at best
Pros:
The add-on integrations were really good.
Cons:
The overall user interface just did not seem to live up to what other products on the market can offer. Also customer service took a lot longer to respond then some other booking softwares.
FareHarbor Holdings Response
7 months ago
Thank you for taking the time to share your feedback!
Why FareHarbor
Comments: I have had the pleasure of working with truly dedicated account managers over the past 9 years. When Body Glove started with FareHarbor booking software options were not as plentiful as they are today. We have seen other options and for our needs they just do not measure up to FareHarbor's high standards of excellent service.
Pros:
Body Glove Cruises moved to FareHarbor in 2014. Their responsive, helpful, intuitive stance on customer service has always been a welcome part of the excellent service that they provide.
Cons:
Nothing comes to mind that I do not like about FareHarbor.
Perfect API for your daily work
Comments: We have a small company is Fareharbor covers all our needs.
Pros:
What I like most is the way I can manage times and dates at bookings (blocking, availability, etc).
Cons:
Nothing at the moment. When we are not able to solve something we ask Fareharbor for help
Superb Customer Support.
Comments: I used Fareharbor for the past two years and looked into several other options in order to soak some of the booking fee within the business rather than the customer paying it all. We decided that if we were to have to pay for the system, our prices would need to rise so the customer would obviously end up paying no matter what.
Pros:
Incredible 24 hour support enables any issues or queries you have to be handled quickly and proficiently.
Cons:
I feel that the booking fee of 6% charged directly to the customer would be fairer at 4% with the turnover we have.
Best Online reservation system
Comments: Best online software that I have used.
Pros:
Ease of scheduling , reports, and bookings
Cons:
Change the meeting points on an item for a custom tour
Alternatives Considered: Peek Pro
Reasons for Choosing FareHarbor: better system
OG's of online Res
Comments: WE love it! We are proud to say we have been here since the beginning of the company and have always been treated very very well!
Pros:
Ease of use! Love [sensitive content hidden], he is the best! He helps us all the time and anytime we need help!
Cons:
I can not think of anything that I don't like.
Good for small operators and their first access to technology
Pros:
Gives direct connection with some OTAs, through API.The software has some interesting features that could be very useful (shared resources, crew...), but these need to be implemented better.The pricing model allows to spend almost nothing, transferring the cost to the final user (although this can be tricky).Therefore it is a good option for a small tour operator that has no technology and very few selling channels and needs a software to automate some processes, to easily sell online, and to get connected to some OTAs.
Cons:
The good ideas about some features are wasted because of the extreme difficulty in setting and using them, therefore forcing the tour operator to have the software support having to always set and update everything. This process is extremely time consuming and can create misunderstandings and errors.A structured tour operator would need a complex (but not complicated) system where they can set and update everything by themselves, exactly when they need.The rate managing is a hassle, especially if you have many distributing channels.
FareHarbor Holdings Response
2 years ago
Thank you for sharing your review with us! We cannot improve without your feedback. Please reach out to our Support team with any questions you have 24/7.
Nice experience
Pros:
It helped me with the daily work and syncronize several platforms with my website mad me the reservations process easy.
Cons:
The only feature I miss is the possibility to also sync with airbnb platform. All the rest is great.
Using FareHarbor for a theatre performance
Pros:
Easiness of use. Integration with most OTA's .
Cons:
I would rather that customer support handled some issues rather than providing users demos on how to do it themselves
Excelet booking support
Pros:
Booking calendary and payment system, trustable
Cons:
So far so good, probably when i have to make some changes but i ask for th team support.
For companies in the travel and tourist sector, FareHarbor is a potent reservation and scheduling to
Comments: Overall, FareHarbor is a great option for any tourism-related company looking to improve client satisfaction, streamline scheduling procedures, and increase income.
Pros:
FareHarbor's potent reporting and statistics tools are another noteworthy aspect. Businesses can easily monitor their reservations, income, and other important indicators in real-time, which can assist them in making data-driven choices and maximising their operations.
Cons:
Learning curve: Despite the fact that FareHarbor is simple to use and straightforward, there may be one for companies that are new to the platform or have little technological knowledge.
FareHarbor Holdings Response
2 years ago
Thank you for your review! We strive to provide each client with the tools and reporting software they need to make the right decisions for their business.
Harbor is amazing
Comments: Great experience overnight
Pros:
Easy to use and accessible for all clients
Cons:
Price is very low and we’ll worth the investment
FareHarbor Holdings Response
2 years ago
Thank you very much for leaving this great review!
Hard Times
Comments: I don’t know what to do. I have no other way of refunding my guests because of the booking fees Fare Harbor owes to my customers. How can they legally hold MY and my customers money indefinitely? Don’t trust this company with your business and don’t trust this company with your money.
Pros:
I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they did. I have hundreds of customers to refund because of cancelled trips due to Covid-19. I am risking my company, but it is the right thing to do. So I deposited money into my Fare Harbor account to refund my guests and Fare Harbor will not release the money. It is money from my bank account straight into my refund reserve so I can credit my customers credit cards, and Fare Harbor is holding it. It has been 8 days. I have promised my customers their refunds and Fare Harbor is blocking me from processing them by holding my money. It’s tens of thousands of dollars. I have bank verification the money has been in their account for days. Now my company is at risk because I told my customers they would get their refunds.
Cons:
My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it.
FareHarbor Holdings Response
5 years ago
Hi Jamie - we understand the pressure and frustration to refund customers during this stressful time and want to work with you toward the best possible outcome. Our Payment Operations team has discussed some alternative solutions with you, but the ACH debits can take 5 to 10 business days, depending on the bank. It seems as of Friday (5/1) has landed in your account and is available to use. We are happy to clarify any additional questions you have regarding this process.

From customer support to foolproof features, our experience with FareHarbor has been superb.
Pros:
While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.
Cons:
One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support. On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient. Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.
FareHarbor Holdings Response
7 years ago
Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!